СПИСОК патентов США - подгруппа МПК16 H04M3/51
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| № п/п | Номер патента | Название патента | |||
2017 | |||||
| 1 | 9609145 | System and method for correlating user call response to electronic messages | |||
| 2 | 9609135 | Day-level SLA-based routing | |||
| 3 | 9609134 | Utilizing voice biometrics | |||
| 4 | 9609132 | Method for connecting users with agents using user selected agents and agent ratings | |||
| 5 | 9609131 | Activities assignment optimization for multi-skill contact center | |||
| 6 | 9609129 | System and method for secure transmission of data signals | |||
| 7 | 9609128 | Emergency signal for M2M devices | |||
| 8 | 9609123 | Incoming call notification management | |||
| 9 | 9602668 | Systems and methods for managing multi-tenant callback services | |||
| 10 | 9602667 | Streamlined call management and routing system | |||
| 11 | 9602666 | Silence density models | |||
| 12 | 9602665 | Functions and associated communication capabilities for a speech analytics component to support agent compliance in a call center | |||
| 13 | 9602664 | Method for optimal utilization of an application-controlled queue for calls that is provided in a telecommunication system | |||
| 14 | 9602663 | Managing electronic consent for calling campaigns | |||
| 15 | 9600789 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | |||
| 16 | 9596582 | Automated location determination to support VoIP E911 using self-surveying techniques for ad hoc wireless networks | |||
| 17 | 9596350 | Virtual interactions in contact center operations | |||
| 18 | 9596349 | Voice and speech recognition for call center feedback and quality assurance | |||
| 19 | 9596344 | System and method for encrypting and recording media for a contact center | |||
| 20 | 9596293 | Content transmission device and network node | |||
| 21 | 9594597 | Systems and methods for automated server side brokering of a connection to a remote device | |||
| 22 | 9591138 | Call queuing for location-aware mobile devices | |||
| 23 | 9591137 | System and method for providing contact center services in a hybrid operations environment | |||
| 24 | 9591136 | Methods and systems for customizing interactive voice response calls | |||
| 25 | 9591135 | Rules-based compliance system | |||
| 26 | 9591134 | Method and system for determining occupancy of resources in a multimodal contact center | |||
| 27 | 9591127 | Pre-authentication system and method for outgoing communication | |||
| 28 | 9590840 | Distributed event delivery | |||
| 29 | 9589244 | Request process optimization and management | |||
| 30 | 9588830 | Local survivability in a distributed contact center environment | |||
| 31 | 9584863 | Method and system for distance based video advertisement reward system with instant dynamic price generation for digital media propagation | |||
| 32 | 9584668 | Method and system for a scalable computer-telephony integration system | |||
| 33 | 9584663 | System and method for controlling identifier provided when returning call / message | |||
| 34 | 9584662 | System and method for the automatic validation of dialog run time systems | |||
| 35 | 9584661 | Extended efficient usage of emergency services keys | |||
| 36 | 9584659 | Using graphical text analysis to facilitate communication between customers and customer service representatives | |||
| 37 | 9578661 | Network congestion prevention and/or mitigation | |||
| 38 | 9578174 | System and method for out-of-band communication with contact centers | |||
| 39 | 9578173 | Virtual assistant aided communication with 3.sup.rd party service in a communication session | |||
| 40 | 9578172 | System and method for providing interaction history via a customer application | |||
| 41 | 9578171 | Low latency distributed aggregation for contact center agent-groups on sliding interval | |||
| 42 | 9578170 | Answering machine detection | |||
| 43 | 9578169 | Method of and system for providing adaptive respondent training in a speech recognition application | |||
| 44 | 9578167 | Customer relationship management (CRM) audio on hold | |||
| 45 | 9572003 | Provision of text messages to emergency call takers | |||
| 46 | 9571667 | Predictive toll-free number search | |||
| 47 | 9571666 | Toll-tree numbers metadata tagging and analysis | |||
| 48 | 9571656 | Method of distributed aggregation in a call center | |||
| 49 | 9571653 | Streamlined call management and routing system | |||
| 50 | 9571651 | Far-end initiated mid-call notification via ring-ping | |||
| 51 | 9571650 | Method and system for generating a responsive communication based on behavioral assessment data | |||
| 52 | 9571649 | Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms | |||
| 53 | 9571648 | Method of providing 911 service to a private branch exchange | |||
| 54 | 9571647 | Emergency communication solution | |||
| 55 | 9571646 | Routing user communications to agents | |||
| 56 | 9571644 | Contact advocate | |||
| 57 | 9571643 | Intelligent electronic communications | |||
| 58 | 9571636 | Call center builder platform | |||
| 59 | 9571623 | Providing a customized visual interface based on a dialed number | |||
| 60 | 9571529 | Browser-based communications enhanced with enterprise communication features | |||
| 61 | 9571445 | Unified messaging system and method with integrated communication applications and interactive voice recognition | |||
| 62 | 9569782 | Automated customer business impact assessment upon problem submission | |||
| 63 | 9566395 | Medicament storage, dispensing, and administration system and method | |||
| 64 | 9565639 | Battery charge reservation for emergency communications | |||
| 65 | 9565518 | Emergency response system operated on a bluetooth low energy network | |||
| 66 | 9565317 | Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture | |||
| 67 | 9565313 | Mutual assistance routing system for improved utilization of customer service resources | |||
| 68 | 9565312 | Real-time predictive routing | |||
| 69 | 9565311 | Method and apparatus for using a search engine advantageously within a contact center system | |||
| 70 | 9565310 | System and method for message-based call communication | |||
| 71 | 9565309 | Methods and systems for managing simulated real-time conversations | |||
| 72 | 9565308 | System for communication routing | |||
| 73 | 9565307 | Emergency assistance calling for voice over IP communications systems | |||
| 74 | 9565302 | Automatic contextual media recording and processing utilizing speech analytics | |||
| 75 | 9565296 | Call event tagging and call recording stitching for contact center call recordings | |||
| 76 | 9560203 | System and method for providing customer support on a user interface | |||
| 77 | 9560202 | Automatic contact center administration updates based on acceptance of a broadcast request | |||
| 78 | 9560201 | Personalizing communications services using environmental data | |||
| 79 | 9560199 | Voice response processing | |||
| 80 | 9558461 | Task assignments to workers | |||
| 81 | 9554401 | Method and apparatuses for multimedia priority service | |||
| 82 | 9554251 | User terminal with improved feedback possibilities | |||
| 83 | 9553997 | Toll-free telecommunications management platform | |||
| 84 | 9553990 | Recommended roster based on customer relationship management data | |||
| 85 | 9553987 | Using a speech analytics system to control pre-recorded scripts for debt collection calls | |||
| 86 | 9553978 | Application triggered media control in call centers | |||
| 87 | 9553977 | System and method for automated adaptation and improvement of speaker authentication in a voice biometric system environment | |||
| 88 | 9553842 | Method and apparatus of processing social networking-based user input information | |||
| 89 | 9553755 | Method for implementing and executing communication center routing strategies represented in extensible markup language | |||
| 90 | 9549069 | System and method for generating a call report | |||
| 91 | 9549068 | Methods for adaptive voice interaction | |||
| 92 | 9549067 | Disaster relief event call flagging | |||
| 93 | 9548883 | Support incident routing | |||
| 94 | 9547977 | Systems and methods for automated personal emergency responses | |||
| 95 | 9544438 | Compliance management of recorded audio using speech analytics | |||
| 96 | 9544435 | System and method for real-time geographical call display of automatic call distributor calls | |||
| 97 | 9544434 | Method and system for a scalable computer-telephony integration system | |||
| 98 | 9544433 | Managing interactive communications campaigns using a hold queue | |||
| 99 | 9544432 | Dynamic connection distributor | |||
| 100 | 9544429 | Solutions for voice over internet protocol (VoIP) 911 location services | |||
| 101 | 9544260 | Rapid assignment dynamic ownership queue | |||
| 102 | 9544251 | System and method for automated chat testing | |||
| 103 | 9542856 | Method and system for learning call analysis | |||
| 104 | 9542657 | Method and system for optimizing contact center performance | |||
| 105 | 9542382 | Call flow and discourse analysis | |||
| 106 | 9542074 | Method and apparatus for enhancing an interactive voice response (IVR) system | |||
| 107 | 9538354 | Mobile communication system, mobile station, call control device, and mobile communication method | |||
| 108 | 9538010 | Method and system for integrating an interaction management system with a business rules management system | |||
| 109 | 9538009 | Accurate dispositioning of a telephone call by reconciliating cause codes with in-band audio information | |||
| 110 | 9538008 | Distress analysis of mono-recording system and methods | |||
| 111 | 9538007 | Customer relationship management system based on electronic conversations | |||
| 112 | 9538006 | Emergency mobile notification handling | |||
| 113 | 9538002 | Repeat contact engine | |||
| 114 | 9537993 | Identifying recorded call data segments of interest | |||
| 115 | 9537924 | Interaction management system and methods of use | |||
| 116 | 9537588 | Receiving an emergency alert message via a broadcast data channel | |||
2016 | |||||
| 117 | 9532209 | Customer care mobile application | |||
| 118 | 9531886 | Routing tree enhancements based on real time performance statistics | |||
| 119 | 9531881 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | |||
| 120 | 9531880 | Optimization in workforce management using work assignment engine data | |||
| 121 | 9531879 | Networked contact center user interface approach | |||
| 122 | 9531878 | System and method for access number distribution in a contact center | |||
| 123 | 9531877 | Pacing outbound communications that generate inbound communications | |||
| 124 | 9531876 | Contact center replay | |||
| 125 | 9531875 | Using graphical text analysis to facilitate communication between customers and customer service representatives | |||
| 126 | 9530400 | System and method for compressed domain language identification | |||
| 127 | 9530139 | Evaluation of voice communications | |||
| 128 | 9530116 | Finite state machine-based call manager for web-based call interaction | |||
| 129 | 9529651 | Apparatus and method for executing agent | |||
| 130 | 9529635 | Systems and methods for configuring and launching automated services to a remote device | |||
| 131 | 9525777 | System and method for managing a communication session | |||
| 132 | 9525776 | System and method for managing enterprise communications | |||
| 133 | 9525775 | Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application | |||
| 134 | 9525717 | System for and methods of providing computer telephony integration service oriented architecture | |||
| 135 | 9525640 | System and method for controlling lifespan of interaction requests | |||
| 136 | 9524732 | Communication support device and communication support method | |||
| 137 | 9524717 | System, method, and computer program for integrating voice-to-text capability into call systems | |||
| 138 | 9521259 | System and method for establishing voice and data connection | |||
| 139 | 9521258 | Real-time call center call monitoring and analysis | |||
| 140 | 9521257 | Dialing telephone numbers in a contact center based on a dial-type indicator | |||
| 141 | 9521256 | Dialing a telephone number subject to an autodialer prohibition in a contact center | |||
| 142 | 9521240 | System and method for delivering text messages to call centers | |||
| 143 | 9521207 | Unified integration management--contact center portal | |||
| 144 | 9516265 | System for integrating video calls in telephone call centers | |||
| 145 | 9516171 | Personal desktop router | |||
| 146 | 9516167 | Media channel management apparatus for network communications sessions | |||
| 147 | 9516166 | Chemical suicide protocol for emergency response | |||
| 148 | 9516126 | Call center call-back push notifications | |||
| 149 | 9514618 | Signaling system, signaling method, and server | |||
| 150 | 9510175 | Method and system for obtaining emergency caller location | |||
| 151 | 9509845 | System and method for pairing agents and callers within a call center | |||
| 152 | 9509844 | System and method for indexing automated telephone systems | |||
| 153 | 9509843 | Method and system for use in alerting owners to property occurrences | |||
| 154 | 9509842 | Collaborative and distributed emergency multimedia data management | |||
| 155 | 9509424 | Communication terminal and information providing method | |||
| 156 | 9503680 | System for optimizing the monetization of outgoing video sessions of a contact center | |||
| 157 | 9503584 | Secure data entry system | |||
| 158 | 9503581 | System and method for web-based real time communication with contact centers | |||
| 159 | 9503580 | Computing device assistance for phone based customer service representative interaction | |||
| 160 | 9503579 | Identification of non-compliant interactions | |||
| 161 | 9503578 | Script logic viewing | |||
| 162 | 9503574 | System and method for selecting call recordings for storage | |||
| 163 | 9503571 | Systems, methods, and media for determining fraud patterns and creating fraud behavioral models | |||
| 164 | 9503349 | Complex interaction recording | |||
| 165 | 9503217 | System and method for releasing media streams from a communication server | |||
| 166 | 9497323 | System and method for call distribution | |||
| 167 | 9495963 | Script compliance and agent feedback | |||
| 168 | 9491605 | Text messaging for emergency response | |||
| 169 | 9491307 | System and method for establishing pre-stored emergency messages | |||
| 170 | 9491294 | System and method for marketing attribution in an enterprise | |||
| 171 | 9491293 | Speech analytics: conversation timing and adjustment | |||
| 172 | 9491292 | Methods and systems for storage and retrieval of originating caller location information in an emergency services system | |||
| 173 | 9491282 | End-to-end call tracing | |||
| 174 | 9491204 | Multimedia routing system for securing third party participation in call consultation or call transfer of a call in progress | |||
| 175 | 9489815 | Apparatus for use in a fall detector or fall detection system, and a method of operating the same | |||
| 176 | 9485359 | Recording user communications | |||
| 177 | 9485358 | Information acquisition method, device, and system | |||
| 178 | 9485357 | Splitting a call for an emergent event into multiple devices using data channels | |||
| 179 | 9484035 | System and method for distributed speech recognition | |||
| 180 | 9484026 | System and method for analyzing and classifying calls without transcription via keyword spotting | |||
| 181 | 9480087 | Method and apparatus for public safety answering point (PSAP) discreet alert system | |||
| 182 | 9479644 | Customer service call processing and support agent access application | |||
| 183 | 9479642 | Enhanced quality monitoring | |||
| 184 | 9479641 | System and method for routing a communication utilizing scoring | |||
| 185 | 9473638 | Systems and methods for providing access to available agent | |||
| 186 | 9473637 | Learning generation templates from dialog transcripts | |||
| 187 | 9473636 | Method for optimizing customer support in the activation of access control devices or payment devices | |||
| 188 | 9473635 | Method and system for managing interactive communications campaigns | |||
| 189 | 9473634 | Management system for using speech analytics to enhance contact center agent conformance | |||
| 190 | 9473633 | History management apparatus, history management method and history management program | |||
| 191 | 9473632 | System and method to improve self-service experience and optimize contact center resources | |||
| 192 | 9471638 | Query response device | |||
| 193 | 9468040 | Multi-channel delivery platform | |||
| 194 | 9467837 | Method and apparatus for non-voice emergency services | |||
| 195 | 9467566 | System and method for maximizing efficiency of call transfer speed | |||
| 196 | 9467565 | Supervisory communication system | |||
| 197 | 9467564 | Methods and systems for partially updating a web page using an embedded iFrame | |||
| 198 | 9467559 | Special emergency call treatment based on the caller | |||
| 199 | 9462534 | System and method for routing a special number call from a calling unit to an answering point | |||
| 200 | 9462435 | System and methods for integrating short message service messaging with contact center applications | |||
| 201 | 9462128 | Customer service controller | |||
| 202 | 9462127 | Matching using agent/caller sensitivity to performance | |||
| 203 | 9462126 | Tracking individuals using voice verification | |||
| 204 | 9462125 | Identification of public safety answering platform next generation 911 media support | |||
| 205 | 9459841 | Automated call center software build generator | |||
| 206 | 9456324 | Interactive display response system | |||
| 207 | 9456085 | Managing contact attempts to an account in a contact center | |||
| 208 | 9456084 | Method and system for managing interactive communications campaigns with text messaging | |||
| 209 | 9456083 | Configuring contact center components for real time speech analytics | |||
| 210 | 9456076 | Handling audio path failure and poor quality of service for voice calls in a contact center | |||
| 211 | 9456075 | Codec sequence detection | |||
| 212 | 9451091 | Systems and methods for state awareness across communication channels and statefully transitioning between communication channels | |||
| 213 | 9451090 | System and method for performance-based routing of interactions in a contact center | |||
| 214 | 9451089 | Calling center system and calling processing method thereof | |||
| 215 | 9451088 | System and method for client interaction application integration | |||
| 216 | 9451087 | Agent matching based on video analysis of customer presentation | |||
| 217 | 9451086 | Complex recording trigger | |||
| 218 | 9451085 | Social media provocateur detection and mitigation | |||
| 219 | 9444940 | Pseudo agent matching | |||
| 220 | 9444939 | Treatment processing of a plurality of streaming voice signals for determination of a responsive action thereto | |||
| 221 | 9444938 | Multiple interaction live monitoring | |||
| 222 | 9444937 | Systems and methods to determine quality of services provided over real-time communication connections | |||
| 223 | 9444936 | Interaction request processing according to client pre-configured schedule | |||
| 224 | 9444857 | Systems and methods for implementing instant social image cobrowsing through the cloud | |||
| 225 | 9439011 | Wearable speaker user detection | |||
| 226 | 9438736 | Limiting contact in a networked contact center environment | |||
| 227 | 9438733 | Methods and systems for data transfer and campaign management | |||
| 228 | 9438732 | Cross-lingual seeding of sentiment | |||
| 229 | 9438731 | Emergency 9-1-1 portal and application | |||
| 230 | 9432827 | Determination of non-voice emergency service availability | |||
| 231 | 9432512 | Cloud agent realizing method and system, and cloud agent server | |||
| 232 | 9432511 | Method and system of searching for communications for playback or analysis | |||
| 233 | 9432510 | Method and apparatus of analyzing customer call data to monitor customer call behavior | |||
| 234 | 9432509 | Contact center recording service | |||
| 235 | 9432504 | Central call platform | |||
| 236 | 9432388 | System and method for recording and monitoring communications using a media server | |||
| 237 | 9426633 | System and method for treating a special number service request message sent to a special number service answering position using a multi-media messaging service format | |||
| 238 | 9426304 | Answering or releasing emergency calls from a map display for an emergency services platform | |||
| 239 | 9426296 | Systems and methods for routing callers to an agent in a contact center | |||
| 240 | 9426295 | Method and device for distributing mobile attendant call | |||
| 241 | 9426292 | Call center anxiety feedback processor (CAFP) for biomarker based case assignment | |||
| 242 | 9426291 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | |||
| 243 | 9426289 | Techniques for topical customer service menu reconfiguration based on social media | |||
| 244 | 9426281 | Automatic calling list scheduler | |||
| 245 | 9425980 | Intelligent household system based on call centre and implementation method thereof | |||
| 246 | 9420440 | Calling methods and devices | |||
| 247 | 9420104 | Systems and methods for an omni-channel routing broker | |||
| 248 | 9420103 | Customer service call processing and support agent access application | |||
| 249 | 9420102 | Providing compliance enforcement for manually dialed wireless numbers in a contact center | |||
| 250 | 9420101 | System for facilitating loosely configured service worker groups in a dynamic call center environment | |||
| 251 | 9420100 | Next best action method and system | |||
| 252 | 9420099 | Merging multiple emergency calls and information therefrom at emergency systems | |||
| 253 | 9420020 | Target content video delivery | |||
| 254 | 9414213 | Communications via a media content device | |||
| 255 | 9414211 | Performance center mobile supervisor application | |||
| 256 | 9413894 | Systems and methods for routing callers to an agent in a contact center | |||
| 257 | 9413892 | Distributed hardware/software system for managing agent status in a communication center | |||
| 258 | 9413891 | Real-time conversational analytics facility | |||
| 259 | 9413890 | Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment | |||
| 260 | 9413889 | House number normalization for master street address guide (MSAG) address matching | |||
| 261 | 9413881 | Identifying recorded call data segments of interest | |||
| 262 | 9413878 | Recording invocation of communication sessions | |||
| 263 | 9413877 | Method and system for automatic call tracking and analysis | |||
| 264 | 9413617 | Method and system for remote control between mobile devices | |||
| 265 | 9407768 | Methods and system for analyzing multichannel electronic communication data | |||
| 266 | 9407767 | Systems and methods for tracking calls responsive to advertisements using back channel messaging and data channel communications | |||
| 267 | 9407764 | Systems and methods for presenting end to end calls and associated information | |||
| 268 | 9407758 | Using a speech analytics system to control a secure audio bridge during a payment transaction | |||
| 269 | 9401993 | Automatic language selection for interactive voice response system | |||
| 270 | 9401991 | System and method to diagnose and improve representative and organizational performance | |||
| 271 | 9401990 | System and method for real-time customized agent training | |||
| 272 | 9401989 | Work assignment with bot agents | |||
| 273 | 9401988 | Facilitating context delivery during communication sessions | |||
| 274 | 9401986 | Unique global identifier header for minimizing prank emergency 911 calls | |||
| 275 | 9398460 | Mobile phone-based system for on-demand security primarily via non-voice communication | |||
| 276 | 9398158 | System and method for managing traffic bursts for a plurality of tenants | |||
| 277 | 9398157 | Optimized predictive routing and methods | |||
| 278 | 9398156 | Computer implemented methods and apparatus for managing agent workload in a customer service environment | |||
| 279 | 9398153 | IP based automatic response service system and method for electronic device | |||
| 280 | 9398152 | Using business rules for determining presence | |||
| 281 | 9398151 | System and method for handling special number calls conveyed to a predetermined destination | |||
| 282 | 9398148 | Calling party number selection for outbound calls | |||
| 283 | 9396645 | Systems and methods for automated personal emergency responses | |||
| 284 | 9396179 | Methods and systems for acquiring user related information using natural language processing techniques | |||
| 285 | 9392438 | Method and apparatus to manage user/device profiles for public safety applications | |||
| 286 | 9392118 | System and method to provide a response to an inquiry | |||
| 287 | 9392116 | System and method for customer experience management | |||
| 288 | 9392114 | Systems and method for call center agent performance improvement driven by call reason norms | |||
| 289 | 9392113 | System and method for automated chat testing | |||
| 290 | 9392112 | Flow designer for contact centers | |||
| 291 | 9392111 | Reduction of on-hold call bandwidth consumption | |||
| 292 | 9392110 | Facilitating interoperability among communication systems via inter- and intra-agency communications using a shared network | |||
| 293 | 9392108 | Computer-implemented system and method for efficiently reducing transcription error during a call | |||
| 294 | 9392100 | Emergency assistance requesting device | |||
| 295 | 9391879 | Mixed media call routing | |||
| 296 | 9391668 | Method and apparatus for reducing the power of a signal electromagnetically coupled from a PLC medium to a DSL medium | |||
| 297 | 9390615 | Emergency alert for voice over internet protocol (VoIP) | |||
| 298 | 9386154 | System, method and software program for enabling communications between customer service agents and users of communication devices | |||
| 299 | 9386153 | Identifying information resources for contact center agents based on analytics | |||
| 300 | 9386152 | Intelligent automated agent and interactive voice response for a contact center | |||
| 301 | 9386144 | Real-time customer feedback | |||
| 302 | 9384446 | Recursive adaptive interaction management system | |||
| 303 | 9380608 | Enhanced emergency call mobility support | |||
| 304 | 9380440 | Method to implement E911 services in IMS (IP multimedia subsystem) | |||
| 305 | 9380162 | Graphical user interface and method for testing and visually representing telephony state | |||
| 306 | 9380160 | Systems and methods to customize interactive voice response (IVR) prompts based on information about a caller | |||
| 307 | 9380153 | Adaptive system with call center and trusted network | |||
| 308 | 9378475 | Apparatus and method for call center service level prediction and action | |||
| 309 | 9374467 | Collaboration system and method | |||
| 310 | 9374466 | System and methods for predicting future agent readiness for handling an interaction in a call center | |||
| 311 | 9374465 | Multi-channel and multi-modal language interpretation system utilizing a gated or non-gated configuration | |||
| 312 | 9374393 | System and method for dynamic call-progress analysis and call processing | |||
| 313 | 9369591 | System and method for correlating user call response to electronic messages | |||
| 314 | 9369580 | System and method to detect and correct IP phone mismatch in a contact center | |||
| 315 | 9369579 | Personalized interactive voice response system | |||
| 316 | 9369578 | Personal identification and interactive device for internet-based text and video communication services | |||
| 317 | 9369577 | Transparent voice registration and verification method and system | |||
| 318 | 9363657 | Method and system for obtaining emergency caller location | |||
| 319 | 9363646 | Receiving a service in a vehicle based on location data of a mobile device within the vehicle | |||
| 320 | 9363377 | System and method for optimizing agent login in a contact center | |||
| 321 | 9363376 | Methods, systems, and products for routing communications | |||
| 322 | 9363375 | Interaction using content | |||
| 323 | 9363374 | Using a speech analytics system to control pre-recorded scripts for debt collection calls | |||
| 324 | 9363373 | Providing to a public-safety answering point emergency information associated with an emergency call | |||
| 325 | 9363369 | Systems and methods of recording solution interface | |||
| 326 | 9363368 | Configurable call recording policy | |||
| 327 | 9363367 | Using automatically collected device problem information to route and guide users' requests | |||
| 328 | 9361657 | System and method for quickly obtaining medical information | |||
| 329 | 9361468 | Method and system for granting access to secure data | |||
| 330 | 9357073 | Method and system for routing messages and connecting users associated with live-connected content | |||
| 331 | 9357072 | Dialed string matching and call cost minimization in dial plan | |||
| 332 | 9357071 | Method and system for analyzing a communication by applying a behavioral model thereto | |||
| 333 | 9357070 | Recovery of established emergency calls | |||
| 334 | 9357069 | System for indicating priority levels for transaction and task engagement in a call center | |||
| 335 | 9357068 | System and method for prompt modification based on caller hang ups in IVRs | |||
| 336 | 9357066 | Increasing contact center efficiency via multi-cast and multi-item presentation | |||
| 337 | 9357058 | Contact center anti-fraud monitoring, detection and prevention solution | |||
| 338 | 9357047 | Method and system for a multitenancy telephone network | |||
| 339 | 9356897 | Systems and methods for a provider initialized real-time chat based on detection of a pattern | |||
| 340 | 9351640 | Personal emergency response (PER) system | |||
| 341 | 9350873 | Methods and systems for automatically providing an emergency service call handler with context specific emergency service protocols | |||
| 342 | 9350866 | Using a speech analytics system to offer callbacks | |||
| 343 | 9350865 | Method for connecting a user with an agent based on user interaction of a link of a prior message exchanged between the user and the agent | |||
| 344 | 9350864 | Method and system for specifying and processing telephony sessions | |||
| 345 | 9350863 | Method and apparatus for analyzing leakage from chat to voice | |||
| 346 | 9350862 | System and method for processing speech | |||
| 347 | 9350861 | Using location based services for determining a calling window | |||
| 348 | 9350857 | 911 call assistance for assisted device user | |||
| 349 | 9350808 | Method for routing transactions between internal and external partners in a communication center | |||
| 350 | 9348944 | Remote computer diagnostic system and method | |||
| 351 | 9348814 | System and method for meaning driven process and information management to improve efficiency, quality of work and overall customer satisfaction | |||
| 352 | 9345052 | Method and system for allowing incoming emergency communications on a disabled device | |||
| 353 | 9344573 | System and method for a work distribution service | |||
| 354 | 9344572 | Systems and methods for state information exchange | |||
| 355 | 9344571 | Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal | |||
| 356 | 9344570 | Managing interactive communications campaigns with customer recovery | |||
| 357 | 9344569 | System and method for addition and removal of servers in server cluster | |||
| 358 | 9344568 | System for communication routing | |||
| 359 | 9344567 | Intelligent interactive voice response system for processing customer communications | |||
| 360 | 9344556 | System and method for automated voice quality testing | |||
| 361 | 9338303 | Wireless enterprise congestion management | |||
| 362 | 9338299 | Distributed constraint-based omptimized routing of interactions | |||
| 363 | 9338297 | Setup application for generating custom code | |||
| 364 | 9338296 | System and method for driving a virtual view of agents in a contact center | |||
| 365 | 9336778 | Method and system for using conversational biometrics and speaker identification/verification to filter voice streams | |||
| 366 | 9336675 | Methods and systems for presenting prioritized incident content | |||
| 367 | 9336526 | Method for providing support using answer engine and dialog rules | |||
| 368 | 9332124 | Call routing to subject matter specialist for network page topic | |||
| 369 | 9332123 | Real-time feedback of survey results | |||
| 370 | 9332122 | System and method for identifying E-911 calls and notifying family members/friends of the caller | |||
| 371 | 9325849 | Customer service routing | |||
| 372 | 9325847 | System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data | |||
| 373 | 9325846 | Systems and methods for routing cross-channel calls | |||
| 374 | 9325845 | Method and apparatus for diverting callers to Web sessions | |||
| 375 | 9325844 | System and method for monitoring health of deployment states for a contact center | |||
| 376 | 9325843 | Real-time monitoring of agent adherence | |||
| 377 | 9319859 | System and method for text messaging for emergency response | |||
| 378 | 9319525 | Best time to call parties having multiple contacts | |||
| 379 | 9319524 | Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application | |||
| 380 | 9319523 | Methods and apparatus for providing expanded telecommunications service | |||
| 381 | 9319517 | System and method for providing services in communication network | |||
| 382 | 9313676 | Systems and methods for predictive analysis of technical support issues | |||
| 383 | 9313331 | Systems and methods of introducing beneficial communication latency in contact handling systems | |||
| 384 | 9313312 | Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call | |||
| 385 | 9307091 | Method and apparatus for the secure storage of audio signals | |||
| 386 | 9307088 | Networked contact center | |||
| 387 | 9307087 | Server for providing enhanced services to contact center agents | |||
| 388 | 9307086 | Managing interactive communications campaigns with reduced customer-to-agent connection latency | |||
| 389 | 9307085 | System, method, and computer program for predicting at least one reason for a current call received from a customer | |||
| 390 | 9307084 | Protecting sensitive information provided by a party to a contact center | |||
| 391 | 9307083 | Systems and methods of parallel media communication in contact handling systems | |||
| 392 | 9307082 | Enhancing communication sessions with customer relationship management information | |||
| 393 | 9307081 | Teletypewriter (TTY) for communicating pre-stored emergency messages to public safety answering points (PSAPs) | |||
| 394 | 9307078 | Index of suspicion determination for communications request | |||
| 395 | 9305299 | System, method, and computer program for proactively identifying and addressing customer needs | |||
| 396 | 9302677 | Methods for providing operator support utilizing a vehicle telematics service system | |||
| 397 | 9301128 | Call intercept methods, such as for customer self-support on a mobile device | |||
| 398 | 9301119 | Method and apparatus for providing emergency information | |||
| 399 | 9300801 | Personality analysis of mono-recording system and methods | |||
| 400 | 9300800 | Aural volume feedback in call center | |||
| 401 | 9300799 | Method, apparatus, and computer-readable medium for aiding emergency response | |||
| 402 | 9299343 | Contact center speech analytics system having multiple speech analytics engines | |||
| 403 | 9294625 | Limiting contact in a networked contact center environment | |||
| 404 | 9294624 | System and method for client interaction application integration | |||
| 405 | 9294623 | Systems and methods for self-service automated dial-out and call-in surveys | |||
| 406 | 9294618 | Call-back to a UE that has made an emergency call via a visited IMS network | |||
| 407 | 9294615 | System and method for handling call recording failures for a contact center | |||
| 408 | 9294436 | Method, system and apparatus for verifying validity of location information in a packet-based network | |||
| 409 | 9292861 | Methods and systems for routing calls | |||
| 410 | 9288329 | Remote call control | |||
| 411 | 9288325 | Systems and methods for routing callers to an agent in a contact center | |||
| 412 | 9288324 | Call center call-back push notifications | |||
| 413 | 9288323 | Computer-implemented system and method for simultaneously processing multiple call sessions | |||
| 414 | 9288322 | Call center system with redundant components and method of operation thereof | |||
| 415 | 9288318 | Inbound call screening for particular accounts | |||
| 416 | 9288314 | Call evaluation device and call evaluation method | |||
| 417 | 9282187 | Internet protocol based 911 system | |||
| 418 | 9277055 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | |||
| 419 | 9277054 | Apparatus and method for integrating computer-telephony and search technology | |||
| 420 | 9277052 | Pre-call recording | |||
| 421 | 9277048 | Method and apparatus for network-intelligence-determined identity or persona | |||
| 422 | 9270827 | Dynamic management and redistribution of contact center media traffic | |||
| 423 | 9270825 | Non-contact stress assessment devices | |||
| 424 | 9270824 | Emergency 9-1-1 portal and application | |||
| 425 | 9270823 | Method of notifying a party of an emergency | |||
| 426 | 9270822 | Protecting privacy of a customer and an agent using face recognition in a video contact center environment | |||
| 427 | 9270811 | Visual options for audio menu | |||
| 428 | 9269069 | Apparatus and method for displaying selectable icons in a toolbar for a user interface | |||
| 429 | 9264545 | Computer-implemented system and method for automating call center phone calls | |||
| 430 | 9264544 | Automated attendant multimedia session | |||
| 431 | 9264537 | Special emergency call treatment based on the caller | |||
| 432 | 9264325 | Voice optimization in a network having voice over internet protocol communication devices | |||
| 433 | 9258425 | Method and system for speaker verification | |||
| 434 | 9258424 | Prioritize contact numbers of customers in real time | |||
| 435 | 9258423 | Contextual lead generation in an automated communication link establishment and management system | |||
| 436 | 9258422 | Computer telephony integration complete healthcare contact center | |||
| 437 | 9258421 | Speech analytics: conversation timing and adjustment | |||
| 438 | 9258420 | Software-based operator switchboard | |||
| 439 | 9258419 | System and method for managing emergency calls | |||
| 440 | 9258414 | Computer-implemented system and method for facilitating agent-customer calls | |||
| 441 | 9257117 | Speech analytics with adaptive filtering | |||
| 442 | 9256726 | Call center customer service kiosk | |||
| 443 | 9253325 | Online technical support management | |||
| 444 | 9253324 | Providing agent availability for an outdial application | |||
| 445 | 9253320 | Implementing a network of intelligent virtual service agents to provide personalized automated responses | |||
| 446 | 9253139 | Method and apparatus of processing social networking-based user input information | |||
| 447 | 9247070 | Method of operating a contact center | |||
| 448 | 9247065 | Connection routing system | |||
| 449 | 9247064 | Tiered call routing | |||
| 450 | 9247062 | System and method for queuing a communication session | |||
| 451 | 9247061 | Answer based agent routing and display method | |||
| 452 | 9247060 | Call control for web calls | |||
| 453 | 9247059 | Priority token-based interactive voice response server | |||
| 454 | 9247058 | Dynamic connection distributor | |||
| 455 | 9247057 | System and method for providing proactive service assurance in emergency networks | |||
| 456 | 9247056 | Identifying contact center agents based upon biometric characteristics of an agent's speech | |||
| 457 | 9241070 | Providing compliance enforcement for manually dialed wireless numbers in a contact center using callback functionality | |||
| 458 | 9241069 | Emergency greeting override by system administrator or routing to contact center | |||
| 459 | 9237431 | Method and apparatus for extended emergency service | |||
| 460 | 9237242 | Roadside and emergency assistance system | |||
| 461 | 9237235 | Call queuing for location-aware mobile devices | |||
| 462 | 9237234 | System and method for modifying parameters in a contact center | |||
| 463 | 9237233 | System and method for providing sales and marketing acceleration and effectiveness | |||
| 464 | 9237229 | Call authorization feature | |||
| 465 | 9237228 | Solutions for voice over internet protocol (VoIP) 911 location services | |||
| 466 | 9232065 | Group pseudo-profiles for online sessions | |||
| 467 | 9232064 | Contact center agent training trajectory | |||
| 468 | 9232063 | Call flow and discourse analysis | |||
| 469 | 9232062 | Mobile automatic location identification (ALI) for first responders | |||
| 470 | 9232061 | Method of providing 911 service to a private branch exchange | |||
| 471 | 9232060 | Management of contact lists | |||
2015 | |||||
| 472 | 9225841 | Method and system for selecting and navigating to call examples for playback or analysis | |||
| 473 | 9225835 | Call center services system and method | |||
| 474 | 9225834 | Contact center skills modeling using customer relationship management (CRM) incident categorization structure | |||
| 475 | 9225833 | Management system for using speech analytics to enhance contact center agent conformance | |||
| 476 | 9225832 | Networked contact center user interface | |||
| 477 | 9224389 | System and method for performing distributed speech recognition | |||
| 478 | 9224147 | Customer service management system | |||
| 479 | 9220002 | Apparatus and methods for transmission of emergency call data over wireless networks | |||
| 480 | 9219819 | Load balancing and sharing of contextual information in a multi-vendor and/or multiple contact center environment | |||
| 481 | 9219818 | Followup of customer service agents | |||
| 482 | 9219817 | Method and system for managing interactive communications campaigns | |||
| 483 | 9218432 | Personnel crisis communication management system | |||
| 484 | 9218128 | Method and system for training users to utilize multimodal user interfaces | |||
| 485 | 9215324 | Systems and methods for state awareness across communication channels and statefully transitioning between communication channels | |||
| 486 | 9215323 | Selective mapping of callers in a call center routing system | |||
| 487 | 9214975 | Intelligibility of overlapping audio | |||
| 488 | 9214001 | Automatic contact center agent assistant | |||
| 489 | 9210274 | System and method of transferring information between contact centers | |||
| 490 | 9210266 | System and method for web-based real time communication with optimized transcoding | |||
| 491 | 9210265 | Exploring multiple contact channels to determine potential for reaching customers | |||
| 492 | 9210264 | System and method for live voice and voicemail detection | |||
| 493 | 9210263 | Audio archive generation and presentation | |||
| 494 | 9210262 | Using a speech analytics system to control pre-recorded scripts for debt collection calls | |||
| 495 | 9204796 | Personal emergency response (PER) system | |||
| 496 | 9203971 | Method and apparatus for establishing communications with a remote node on a switched network based on hypertext calling received from a packet network | |||
| 497 | 9203964 | Providing compliance enforcement for manually dialed wireless numbers in a contact center | |||
| 498 | 9203963 | System and method for real-time geographical call display of automatic call distributor calls | |||
| 499 | 9203962 | Systems, methods, and media for determining fraud patterns and creating fraud behavioral models | |||
| 500 | 9197751 | Rules-based compliance system | |||
| 501 | 9197750 | Method for automated handling of outbound contacts requiring assured connection to a live agent | |||
| 502 | 9197599 | Integrated business system for web based telecommunications management | |||
| 503 | 9191615 | Chat window | |||
| 504 | 9191520 | Location services gateway server | |||
| 505 | 9191515 | Mass-scale, user-independent, device-independent voice messaging system | |||
| 506 | 9191512 | Sending callback text messages from a contact center | |||
| 507 | 9191511 | Agent override of a call answering outcome determination of an outbound call in a contact center | |||
| 508 | 9191510 | Methods and system for analyzing multichannel electronic communication data | |||
| 509 | 9191485 | Patient communication and monitoring method and system | |||
| 510 | 9189790 | Customer service controller | |||
| 511 | 9185342 | Systems and methods for implementing instant social image cobrowsing through the cloud | |||
| 512 | 9185238 | System and method for scheduling, establishing and maintaining an open communication channel with an advisor | |||
| 513 | 9185224 | Method and system for managing interactive communications campaigns with call pacing | |||
| 514 | 9185223 | Real time feedback of script logic | |||
| 515 | 9185221 | Systems and methods for providing access to available agent | |||
| 516 | 9185220 | Distributed event delivery | |||
| 517 | 9185219 | Recording user communications | |||
| 518 | 9185218 | System and method for highly assured delivery of an important segment of an automated call | |||
| 519 | 9185217 | Emergency mobile notification handling | |||
| 520 | 9185216 | System and method for indicating emergency call back to user equipment | |||
| 521 | 9185214 | Method and apparatus for providing enhanced communications | |||
| 522 | 9185209 | Call-details recording device and call-details recording method | |||
| 523 | 9179280 | System and method for providing location information to a public safety answering point during an emergency 911 call from a WiFi handset | |||
| 524 | 9178999 | Contact center monitoring | |||
| 525 | 9178998 | System and method for recording calls in a WebRTC contact center | |||
| 526 | 9178997 | System and method for simulating virtual queuing of calls | |||
| 527 | 9178996 | Unique global identifier header for minimizing prank 911 calls | |||
| 528 | 9178995 | Systems and methods for event and incident reporting and management | |||
| 529 | 9178994 | Methods for providing self-support services using information from a viral source | |||
| 530 | 9178989 | Call event tagging and call recording stitching for contact center call recordings | |||
| 531 | 9178974 | Transaction security method and system | |||
| 532 | 9177012 | Maintenance of subscriber history for service support applications in an IP-based telecommunications system | |||
| 533 | 9173070 | Receiving an emergency alert message via a broadcast data channel | |||
| 534 | 9172810 | System and method for calculating context-aware estimated wait time for customers | |||
| 535 | 9172808 | Systems and methods for identifying a caller | |||
| 536 | 9172806 | Method for providing support services using consumer selected specialists and specialist ratings | |||
| 537 | 9172805 | Edge injected speech in call centers | |||
| 538 | 9172804 | Method of distributed aggregation in a call center | |||
| 539 | 9172797 | Audio recording apparatus, audio recording method and audio recording program | |||
| 540 | 9172793 | Method and apparatus for correlating a phone call with a display | |||
| 541 | 9172690 | Apparatus and methods for multi-mode asynchronous communication | |||
| 542 | 9171322 | Methods and systems for routing calls in a marketing campaign | |||
| 543 | 9167095 | Call center agent management | |||
| 544 | 9167094 | System and method for assisting agents of a contact center | |||
| 545 | 9167093 | System and method for real-time process management | |||
| 546 | 9167092 | Method and apparatus of analyzing customer call data to monitor customer call behavior | |||
| 547 | 9167091 | Bidirectional remote user interface for HMI/SCADA using interactive voice phone calls | |||
| 548 | 9167090 | Public safety answering point language detection | |||
| 549 | 9165127 | Working machine, data communcation system for working machine, operation system for working machine, and setting change system for working machine | |||
| 550 | 9161197 | Emergency call processing method and related apparatus and system | |||
| 551 | 9161196 | Apparatus and method for secure private location information transfer | |||
| 552 | 9160861 | Managing held telephone calls at the call-forwarding system | |||
| 553 | 9160858 | Routing of work in an enterprise based upon social information associated with enterprise agents and clients | |||
| 554 | 9160857 | Method for the operation of a system and system for the administration of calls to a call center | |||
| 555 | 9160855 | System and method for call and data matching in a contact center | |||
| 556 | 9160854 | Reviewing call checkpoints in agent call recordings in a contact center | |||
| 557 | 9160853 | Dynamic display of real time speech analytics agent alert indications in a contact center | |||
| 558 | 9160852 | Real-time call center call monitoring and analysis | |||
| 559 | 9160851 | System, method, and computer program product for lead management | |||
| 560 | 9160850 | Method and system for informing customer service agent of details of user's interaction with voice-based knowledge retrieval system | |||
| 561 | 9160841 | Device and method for detecting absence of a POTS splitter in a digital subscriber line | |||
| 562 | 9159054 | System and method for providing guidance to persuade a caller | |||
| 563 | 9154932 | Method for establishment of an emergency call | |||
| 564 | 9154626 | Secret transfers in contact centers | |||
| 565 | 9154625 | System for communication routing | |||
| 566 | 9154624 | Call processing and subscriber registration systems and methods | |||
| 567 | 9154623 | Using a speech analytics system to control recording contact center calls in various contexts | |||
| 568 | 9154562 | Systems, methods, and media for connecting emergency communications | |||
| 569 | 9154529 | System to deploy a disaster-proof geographically-distributed call center | |||
| 570 | 9154315 | System and method for monetizing switching of web service messages | |||
| 571 | 9148771 | Method to provide context-aware linkage between NG9-1-1 SMS and public safety incident | |||
| 572 | 9148770 | Identification of static position witnesses to a PSAP emergency | |||
| 573 | 9148522 | Methods, systems, and computer readable media for determining policy information associated with an emergency call | |||
| 574 | 9148511 | Methods and systems for assessing the efficiency of call center operations | |||
| 575 | 9148509 | Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users | |||
| 576 | 9148506 | Method and system for processing application logs | |||
| 577 | 9148457 | Establishing a communication session | |||
| 578 | 9143896 | Systems and methods for providing a distributed mobile call center for a service establishment | |||
| 579 | 9143726 | Video media server for realizing video intercommunication gateway function and video intercommunication method | |||
| 580 | 9143616 | System and method for managing traffic bursts on a per tenant basis | |||
| 581 | 9143615 | System and method for providing call-back options | |||
| 582 | 9143614 | System and method for client interaction application integration | |||
| 583 | 9143600 | Single button mobile telephone using server-based call routing | |||
| 584 | 9143594 | Mass deployment of communication headset systems | |||
| 585 | 9137383 | Systems, apparatus, and methods for collaborative and distributed emergency multimedia data management | |||
| 586 | 9137373 | Real-time predictive routing | |||
| 587 | 9137372 | Real-time predictive routing | |||
| 588 | 9137370 | Call center input/output agent utilization arbitration system | |||
| 589 | 9137368 | Cloud computing call centers | |||
| 590 | 9137367 | Systems and methods for representative credit predicated upon relationship development | |||
| 591 | 9137366 | Maintaining a work schedule | |||
| 592 | 9137365 | Systems and methods of serial media communication in contact handling systems | |||
| 593 | 9137364 | Methodologies for implementing smart control of vehicle charging | |||
| 594 | 9137345 | Apparatus and method for audio data processing | |||
| 595 | 9137184 | System and method for automated chat testing | |||
| 596 | 9137183 | System and method for automated chat testing | |||
| 597 | 9131053 | Method and system for improving call-participant behavior through game mechanics | |||
| 598 | 9131052 | Script compliance and agent feedback | |||
| 599 | 9131049 | Multi-channel end-to-end hosted call recording system for IVR-call center analytics | |||
| 600 | 9130895 | Automatic integrated escalation in a unified messaging system | |||
| 601 | 9129265 | Call efficiency indicator | |||
| 602 | 9125039 | Enhanced E911 network access for a call center using session initiation protocol (SIP) messaging | |||
| 603 | 9124700 | System and method for unified calling | |||
| 604 | 9124698 | Virtual calling modes | |||
| 605 | 9124697 | System for analyzing interactions and reporting analytic results to human operated and system interfaces in real time | |||
| 606 | 9124696 | Customer-enabled evaluation and control of communication center agent contact | |||
| 607 | 9123009 | Equitable shift rotation and efficient assignment mechanisms for contact center agents | |||
| 608 | 9118764 | Method and system to determine and employ best contact opportunity | |||
| 609 | 9118763 | Real time feedback proxy | |||
| 610 | 9118762 | System and methods for selecting a dialing strategy for placing an outbound call | |||
| 611 | 9118761 | Computing device assistance for phone based customer service representative interaction | |||
| 612 | 9118760 | Systems and methods for coordinated voice and data communications | |||
| 613 | 9118759 | Customer service analysis | |||
| 614 | 9118751 | System and method for analyzing and classifying calls without transcription | |||
| 615 | 9118624 | Distributed hardware/software system for managing agent status in a communication center | |||
| 616 | 9116980 | System, method, and computer program for determining a set of categories based on textual input | |||
| 617 | 9113030 | Multimedia-enhanced emergency call systems | |||
| 618 | 9112996 | Emergency 9-1-1 portal and application | |||
| 619 | 9112975 | System and method for web-based real time communication with contact centers | |||
| 620 | 9112974 | Checkpoint widget for indicating checkpoint status information to an agent in a contact center | |||
| 621 | 9112973 | System and method to diagnose and improve representative and organizational performance | |||
| 622 | 9112972 | System and method for processing speech | |||
| 623 | 9112971 | Method and system for simultaneously managing a plurality of simulated real-time conversations | |||
| 624 | 9112952 | Correlating information between internet and call center environments | |||
| 625 | 9112950 | Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture | |||
| 626 | 9106749 | Virtual call center manager | |||
| 627 | 9106747 | Call routing to subject matter specialist for network page | |||
| 628 | 9106746 | System and method for controlling calls for contact centers | |||
| 629 | 9106741 | Audio recording apparatus, audio recording method and audio recording program | |||
| 630 | 9106736 | Multiple interaction live monitoring | |||
| 631 | 9106724 | Communication aggregation | |||
| 632 | 9105268 | Method and apparatus for predicting intent in IVR using natural language queries | |||
| 633 | 9105057 | System and method for correlating user call response to electronic messages | |||
| 634 | 9100804 | Proactive diagnostics | |||
| 635 | 9100484 | Secure call environment | |||
| 636 | 9100483 | Properly ascertaining shift-related work deficiencies of contact center agents | |||
| 637 | 9100482 | Mobile monitoring for supervisors | |||
| 638 | 9100481 | System and method for managing a contact center | |||
| 639 | 9100480 | Adjustment of contact routing decisions to reward agent behavior | |||
| 640 | 9100479 | Answering machine detection | |||
| 641 | 9100057 | Radio transceiver control and monitoring by a wireless device | |||
| 642 | 9094517 | Method and apparatus for segmenting work in a contact center | |||
| 643 | 9094515 | Method and apparatus for using a search engine advantageously within a contact center system | |||
| 644 | 9094514 | Aural volume feedback in call center | |||
| 645 | 9094513 | Outbound pacing mechanism for IVR | |||
| 646 | 9094512 | Determining appropriate course for representative working to recover payment in arrears | |||
| 647 | 9094506 | Systems and methods to connect members of a social network for real time communication | |||
| 648 | 9092803 | System and method to initiate a mobile data communication utilizing a trigger system | |||
| 649 | 9092733 | Recursive adaptive interaction management system | |||
| 650 | 9088657 | System and method of automated order status retrieval | |||
| 651 | 9088656 | System and method for access number distribution in a contact center | |||
| 652 | 9088655 | Automated response system | |||
| 653 | 9088654 | Communication disposition determination for unified recovery system for payments in arrears | |||
| 654 | 9088653 | Adaptive system with call center and trusted network | |||
| 655 | 9088650 | Predictive dialing based on simulation | |||
| 656 | 9088649 | Systems and methods for customer contact | |||
| 657 | 9088537 | Apparatus and method for executing agent | |||
| 658 | 9088423 | System and method for facilitating on call privileges over a digital network | |||
| 659 | 9084097 | Interactive display response system | |||
| 660 | 9083803 | Systems and methods for allocation of telephony resources on-demand | |||
| 661 | 9083802 | Method and system for integrating an interaction management system with a business rules management system | |||
| 662 | 9083801 | Methods and system for analyzing multichannel electronic communication data | |||
| 663 | 9083800 | Agent-centric processing of prioritized outbound contact lists | |||
| 664 | 9083799 | Workflow management in contact centers | |||
| 665 | 9083796 | Technique for assisting a user with information and customer services at a call center | |||
| 666 | 9082094 | Equitable shift rotation and efficient assignment mechanisms for contact center agents | |||
| 667 | 9077805 | System for communication routing | |||
| 668 | 9077804 | Interaction management | |||
| 669 | 9077803 | System for facilitating loosely configured service worker groups in a dynamic call center environment | |||
| 670 | 9077802 | Automated response system | |||
| 671 | 9077786 | Graphical phone menu systems, methods and articles | |||
| 672 | 9077547 | System and method for securely transmitting data via an electronic marketplace | |||
| 673 | 9072074 | Method and apparatus for determining the location of a terminal adaptor | |||
| 674 | 9071946 | Provision of text messages to emergency call takers | |||
| 675 | 9071688 | Method and system for managing interactive communications campaigns with call pacing | |||
| 676 | 9071687 | Outbound time window indicators | |||
| 677 | 9071684 | Media forking | |||
| 678 | 9071459 | Methods and systems for establishing electronic communications in a hosted VoIP PBX using two tiered load balancing | |||
| 679 | 9065915 | Sending callback text messages from a contact center | |||
| 680 | 9065912 | Conveying textual content from interactive systems to IP clients | |||
| 681 | 9065907 | History management apparatus, history management method and history management program | |||
| 682 | 9065830 | Network recording and speech analytics system and method | |||
| 683 | 9060254 | Method and system for managing interactive communications campaigns with text messaging | |||
| 684 | 9060076 | Methods and systems for managing a call session | |||
| 685 | 9060063 | Method and system to connect consumers to information | |||
| 686 | 9060062 | Clustering and classification of recent customer support inquiries | |||
| 687 | 9060061 | System and method for prompt modification based on caller hang ups in IVRs | |||
| 688 | 9060058 | History management apparatus, history management method and history management program | |||
| 689 | 9060053 | Mitigating denial of service attacks on call centers | |||
| 690 | 9055150 | Skills based routing in a standards based contact center using a presence server and expertise specific watchers | |||
| 691 | 9055148 | Method and apparatus for analyzing leakage from chat to voice | |||
| 692 | 9053707 | Evaluation of voice communications | |||
| 693 | 9053485 | Security monitoring system with image comparison of monitored location | |||
| 694 | 9049309 | Cloud based contact center platform powered by individual multi-party conference rooms | |||
| 695 | 9008288 | System and method for supporting self service and associated agent-assisted service call routing | |||
| 696 | 8995646 | System and method for identifying a caller via a call connection, and matching the caller to a user session involving the caller | |||
| 697 | 8929536 | Multi-channel pivoting | |||
2014 | |||||
| 698 | 8838081 | Mobile device applications for computer-telephony systems | |||
| 699 | 8774392 | System and method for processing calls in a call center | |||
| 700 | 8762858 | Display of real time information for selected possibilities | |||
| 701 | 8681971 | Intelligent interactive call handling | |||
| 702 | 8649498 | Network architecture for hosting voice services | |||
2012 | |||||
| 703 | 8239252 | Fleet management system | |||
| 704 | 8239251 | Fleet management system | |||
| 705 | 8155959 | Dialog system for human agent to correct abnormal output | |||
2011 | |||||
| 706 | 8060400 | Fleet management system | |||
| 707 | 7940914 | Detecting emotion in voice signals in a call center | |||
| 708 | 7908166 | System and method to quantify consumer preferences using attributes | |||
2010 | |||||
| 709 | 7848947 | Performance management system | |||
| 710 | 7822633 | Public sector value model | |||
| 711 | 7818203 | Method for scoring customer loyalty and satisfaction | |||
| 712 | 7778865 | Distributional assessment system | |||
| 713 | 7716571 | Multidimensional scorecard header definition | |||
| 714 | 7693743 | Method and system for collecting, processing and presenting evaluations | |||
| 715 | 7672881 | Fee allocator system and method | |||
| 716 | 7672845 | Method and system for keyword detection using voice-recognition | |||
| 717 | 7654456 | Method and system for managing supplies and performance in a collision center | |||
2009 | |||||
| 718 | 7613627 | Computer-implemented method and system for collecting and communicating inspection information for a mechanism | |||
| 719 | 7587606 | Emergency web keys | |||
| 720 | 7571111 | Computer system for monitoring actual performance to standards in real time | |||
| 721 | 7564962 | Providing user information and control over a contact within a contact centre | |||
| 722 | 7523042 | Process and system for enhancing medical patient care | |||
2008 | |||||
| 723 | 7451108 | Method and system for measuring trade management performance | |||
| 724 | 7424718 | Method and system for presenting events associated with recorded data exchanged between a server and a user | |||
| 725 | 7424715 | Method and system for presenting events associated with recorded data exchanged between a server and a user | |||
| 726 | 7398217 | Methods and systems for healthcare practice management | |||
| 727 | 7395231 | Fee allocator system and method | |||
| 728 | 7386468 | System and method for resource reduction receipt log and audit trail | |||
| 729 | 7386467 | Apparatus and method of maintaining and improving agent performance | |||
| 730 | 7346541 | System, method and computer readable medium for acquiring and analyzing personal history information | |||
2007 | |||||
| 731 | 7190692 | Embedded WEB phone module | |||
2006 | |||||
| 732 | 7092893 | Control of liquid production of air separation plant network | |||
| 733 | 7082404 | System and method for improved matrix management of personnel planning factors | |||
| 734 | 7065496 | System for managing equipment, services and service provider agreements | |||
| 735 | 7024372 | Personnel valuation program | |||
| 736 | 7003477 | Certification method for manufacturing process | |||
2005 | |||||
| 737 | 6968368 | Streaming announcements to agents of an ACD | |||
| 738 | 6965865 | System and method for integrated customer management | |||
| 739 | 6965669 | Method for processing calls in a call center with automatic answering | |||
| 740 | 6959081 | Expert hold queue management | |||
| 741 | 6959079 | Telephone call monitoring system | |||
| 742 | 6958994 | Call transfer using session initiation protocol (SIP) | |||
| 743 | 6954529 | Recordal of call results in a predictive dialing application | |||
| 744 | 6950499 | Method of providing 911 service to a private branch exchange | |||
| 745 | 6947543 | Computer-telephony integration that uses features of an automatic call distribution system | |||
| 746 | 6947539 | Automated call routing | |||
| 747 | 6947526 | Systems and methods for monitoring audio | |||
| 748 | 6944281 | Outbound call center | |||
| 749 | 6940963 | Methods and apparatus for automatically determining a call service request | |||
| 750 | 6937706 | System and method for data recording | |||
| 751 | 6937702 | Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources | |||
| 752 | 6934379 | Multiple client remote agent network method | |||
| 753 | 6934277 | Internet web site with audio interconnect and automatic call distributor | |||
| 754 | 6931119 | Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application | |||
| 755 | 6931112 | User invoked directed outdial method and apparatus | |||
| 756 | 6928157 | System and method for automated customer calling | |||
| 757 | 6928155 | Process for including functions of an automatic call distributor system in an interactive voice response system | |||
| 758 | 6925607 | Method for consolidation of multiple data sources | |||
| 759 | 6925166 | Method and apparatus for generating automatic greetings in a call center | |||
| 760 | 6925162 | Method and system for negotiated call forwarding | |||
| 761 | 6922683 | CTI server and program recording medium | |||
| 762 | 6920441 | Method and apparatus for building communication between agent desktop scripting applications and an outbound call software suite within a telecommunications center | |||
| 763 | 6920216 | Automatic call distribution with computer telephony interface enablement | |||
| 764 | 6920204 | Thundercall, the call before the storm | |||
| 765 | 6914975 | Interactive dialog-based training method | |||
| 766 | 6914974 | Communication arrangement | |||
| 767 | 6914899 | Caller identification and voice/data synchronization for internet telephony and related applications | |||
| 768 | 6912278 | Call management implemented using call routing engine | |||
| 769 | 6912271 | Personalized recorded message via message delivery system | |||
| 770 | 6910187 | Graphical user interface for procuring telecommunications services on-line | |||
| 771 | 6910072 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | |||
| 772 | 6910005 | Recording apparatus including quality test and feedback features for recording speech information to a subsequent off-line speech recognition | |||
| 773 | 6907012 | Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture | |||
| 774 | 6898435 | Method of processing and billing work orders | |||
| 775 | 6885744 | Method of providing background and video patterns | |||
| 776 | 6882724 | System and method for providing call statistics in real time | |||
| 777 | 6882723 | Apparatus and method for quantifying an automation benefit of an automated response system | |||
| 778 | 6879819 | Control and messaging during emergency calls | |||
| 779 | 6879685 | Apparatus and method for analyzing routing of calls in an automated response system | |||
| 780 | 6879684 | Method of transmitting data to members of an operator service | |||
| 781 | 6879674 | System and method for providing an automatic telephone call back to a telephone line being used to access a computer network | |||
| 782 | 6879586 | Internet protocol call-in centers and establishing remote agents | |||
| 783 | 6876740 | Method for transmitting information between a switching center and a communications terminal | |||
| 784 | 6874119 | Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center | |||
| 785 | 6871212 | Method and apparatus for processing a telephone call | |||
| 786 | 6870926 | Method of optimizing call center resources based upon statistics | |||
| 787 | 6870925 | Method and apparatus for providing music to an agent during non-voice dialog communication in an automatic call distributor system | |||
| 788 | 6870912 | System and method for storing and transferring information tokens in a low network communication | |||
| 789 | 6868153 | Customer touch-point scoring system | |||
| 790 | 6868152 | Retrieval of data related to a call center | |||
| 791 | 6868151 | Method and device for increasing the fail safety of information desks connected to exchanges | |||
| 792 | 6865267 | Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill set | |||
| 793 | 6865258 | Method and system for enhanced transcription | |||
| 794 | 6856679 | System and method to provide automated scripting for customer service representatives | |||
| 795 | 6856678 | Method for updating call redirection destinations in a communication network | |||
| 796 | 6853710 | Telephone call messaging device | |||
| 797 | 6850949 | System and method for generating a dynamic interface via a communications network | |||
| 798 | 6850615 | Method and system for providing information to an external user regarding the availability of an agent | |||
| 799 | 6850614 | Method for providing consolidated specification and handling of multimedia call prompts | |||
| 800 | 6850612 | End user automatic call distributor network control | |||
| 801 | 6850602 | Method and apparatus for answering machine detection in automatic dialing | |||
| 802 | 6847715 | Method and system for informing callers within a queue | |||
| 803 | 6847711 | Method for evaluating customer call center system designs | |||
2004 | |||||
| 804 | 6831966 | Multi-tenant, multi-media call center services platform system | |||
| 805 | 6829350 | Method for operating a global, virtual call center | |||
| 806 | 6829349 | System and method for monitoring and routing incoming calls | |||
| 807 | 6829348 | System for customer contact information management and methods for using same | |||
| 808 | 6829334 | System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control | |||
| 809 | 6826745 | System and method for smart scripting call centers and configuration thereof | |||
| 810 | 6826194 | Method for serving IP users by graphically-based interaction to agents of a call center | |||
| 811 | 6823384 | Methods and apparatus for securely collecting customer service agent data in a multi-tenant environment | |||
| 812 | 6823054 | Apparatus and method for analyzing an automated response system | |||
| 813 | 6822945 | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue | |||
| 814 | 6819758 | Method, system, and computer-readable media for performing speech recognition of indicator tones | |||
| 815 | 6819757 | Information transfer to a call agent using a portal system | |||
| 816 | 6819756 | METHODS AND APPARATUS FOR CONTROLLING CALL PULLBACK BY AN AUTOMATIC CALL DISTRIBUTION (ACD) SYSTEM FROM AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM AND FOR ALLOWING AN ACD CALLER TO COMPLETE A CRITICAL TRANSACTION WHILE CONNECTED TO THE IVR | |||
| 817 | 6819755 | Methods and apparatus for controlling call handling in a communications network | |||
| 818 | 6816733 | Tracking agent call processing locations in connection with an automatic call distribution system | |||
| 819 | 6816727 | Technique for continually providing directional assistance over a communication network to a user | |||
| 820 | 6816579 | Method and system for releasing a voice response unit from a protocol session | |||
| 821 | 6813349 | Communication of user data to an automatic call distributor agent | |||
| 822 | 6807274 | Call routing from manual to automated dialog of interactive voice response system | |||
| 823 | 6807269 | Call management implemented using call routing engine | |||
| 824 | 6807260 | Telephone line management and environmental information monitoring system | |||
| 825 | 6807257 | Computer, internet and telecommunications based network | |||
| 826 | 6804345 | Virtual contact center with flexible staffing control | |||
| 827 | 6804332 | Network based knowledgeable assistant | |||
| 828 | 6804331 | Method, apparatus, and computer readable media for minimizing the risk of fraudulent receipt of telephone calls | |||
| 829 | 6801928 | Dynamic translation between data network-based protocol in a data-packet-network and interactive voice response functions of a telephony network | |||
| 830 | 6801619 | Device and system to facilitate remote customer-service | |||
| 831 | 6801618 | System and method for implementing recording plans using a session manager | |||
| 832 | 6801520 | Queue prioritization based on competitive user input | |||
| 833 | 6798877 | Enhanced end user automatic call distributor control | |||
| 834 | 6798771 | Call setup gateway for telecommunications system | |||
| 835 | 6798766 | Network transfer system | |||
| 836 | 6792102 | Matching routed call to agent workstation | |||
| 837 | 6792082 | Voice mail system with personal assistant provisioning | |||
| 838 | 6788932 | Data communication system utilizing a cellular phone | |||
| 839 | 6788931 | Directory assistance method and apparatus | |||
| 840 | 6788781 | Emergency call load management for call centers | |||
| 841 | 6788779 | Method and apparatus for routing calls by proxy using virtual transaction servers in a multi-tennant communication center | |||
| 842 | 6788768 | System and method for real-time, personalized, dynamic, interactive voice services for book-related information | |||
| 843 | 6785380 | Network-centric self-administered call center with intelligent mobile agent terminals | |||
| 844 | 6785376 | METHOD FOR ENABLING INTERACTION BETWEEN A USER TERMINAL AND A SERVICE CONTROL POINT IN AN INTELLIGENT NETWORK, A RELATED SERVICE CONTROL POINT, A RELATED OPERATOR POSITION COMPUTER TERMINAL AND RELATED SOFTWARE MODULES | |||
| 845 | 6785370 | System and method for integrating call record information | |||
| 846 | 6785369 | System and method for data recording and playback | |||
| 847 | 6782093 | Graphical method and system for visualizing performance levels in time-varying environment | |||
| 848 | 6782091 | Virtual call distribution system | |||
| 849 | 6778661 | Multimedia call distribution system | |||
| 850 | 6778660 | Customer interaction system | |||
| 851 | 6778653 | Storing information about a telephony session | |||
| 852 | 6778652 | Method and apparatus for establishing and facilitating a voice call connection from a client computer to a PSTN extension | |||
| 853 | 6778641 | Telephone independent provision of speech recognition during dial tone and subsequent call progress states | |||
| 854 | 6775378 | Blended agent contact center | |||
| 855 | 6775377 | Method and system for delivery of individualized training to call center agents | |||
| 856 | 6775356 | Real-time incident and response information messaging INA system for the automatic notification that an emergency call has occurred from a telecommunication device | |||
| 857 | 6775272 | Virtual PBX system | |||
| 858 | 6775264 | Computer, internet and telecommunications based network | |||
| 859 | 6771766 | Methods and apparatus for providing live agent assistance | |||
| 860 | 6771765 | Multimedia queuing in a customer contact or call center | |||
| 861 | 6771760 | Callback imitation as incoming calls | |||
| 862 | 6771746 | Method and apparatus for agent optimization using speech synthesis and recognition | |||
| 863 | 6771742 | Geographic routing of emergency service call center emergency calls | |||
| 864 | 6768788 | System and method for real-time, personalized, dynamic, interactive voice services for property-related information | |||
| 865 | 6766013 | Timely shut-down of a real-time work center | |||
| 866 | 6766012 | System and method for allocating agent resources to a telephone call campaign based on agent productivity | |||
| 867 | 6766011 | Method and apparatus for controlling a contact center | |||
| 868 | 6766009 | Method and system for correlating telephone calls with information delivery | |||
| 869 | 6765997 | System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with the direct delivery of voice services to networked voice messaging systems | |||
| 870 | 6763104 | Call center IVR and ACD scripting method and graphical user interface | |||
| 871 | 6760727 | System for customer contact information management and methods for using same | |||
| 872 | 6760429 | Web based agent backed system that provides streaming multimedia support | |||
| 873 | 6760428 | Modification of voice prompting based on prior communication in a call center | |||
| 874 | 6757375 | Recordal of call results in a predictive dialing application | |||
| 875 | 6757361 | Signal monitoring apparatus analyzing voice communication content | |||
| 876 | 6754693 | Method and apparatus to allow users and representatives to conduct simultaneous voice and joint browsing sessions | |||
| 877 | 6754486 | Method and system for directory assistance services having messaging or paging capability | |||
| 878 | 6754334 | Automatic call director first in first out accessory | |||
| 879 | 6754333 | Wait time prediction arrangement for non-real-time customer contacts | |||
| 880 | 6754332 | Object oriented system and method for directing incoming telephone calls | |||
| 881 | 6754331 | Determining statistics about the behavior of a call center at a past time instant | |||
| 882 | 6754327 | Standalone ACD system with native signaling system 7 capability | |||
| 883 | 6751310 | System and method for prioritizing telephone call campaigns based on campaign productivity | |||
| 884 | 6751297 | Method and system for multimedia network based data acquisition, recording and distribution | |||
| 885 | 6751211 | Method and apparatus for communicating information | |||
| 886 | 6748073 | Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration | |||
| 887 | 6748072 | Personal communication center performance display and status alert system | |||
| 888 | 6744881 | System and method for automated customer calling | |||
| 889 | 6744879 | Profit-based method of assigning calls in a transaction processing system | |||
| 890 | 6744877 | Method and system for enterprise service balancing | |||
| 891 | 6741699 | Arrangement for controlling the volume and type of contacts in an internet call center | |||
| 892 | 6741697 | Telephone call centre performance evaluation | |||
| 893 | 6735574 | Method and system for tracking employee productivity in a client/server environment | |||
| 894 | 6735300 | Method and apparatus for enabling interaction between callers with calls positioned in a queue | |||
| 895 | 6732188 | Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator | |||
| 896 | 6732156 | System for routing electronic mails | |||
| 897 | 6731626 | Telephony intelligence in a data packet network | |||
| 898 | 6731625 | System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony | |||
| 899 | 6731609 | Telephony system for conducting multimedia telephonic conferences over a packet-based network | |||
| 900 | 6728363 | Determining expected call waiting time in a call center queue | |||
| 901 | 6728345 | System and method for recording and storing telephone call information | |||
| 902 | 6728339 | Apparatus and method for E911 detection and callback monitoring | |||
| 903 | 6728236 | Multimedia call center | |||
| 904 | 6724887 | Method and system for analyzing customer communications with a contact center | |||
| 905 | 6724764 | Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center | |||
| 906 | 6721778 | Unscheduled event task processing system | |||
| 907 | 6721417 | Method and apparatus for controlling network automatic call distribution | |||
| 908 | 6721416 | Call centre agent automated assistance | |||
| 909 | 6718366 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | |||
| 910 | 6711611 | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure | |||
| 911 | 6711256 | System and method for telemarketing through a hypertext network | |||
| 912 | 6711254 | Telephone-receiving call center system | |||
| 913 | 6708039 | System and method for integrating text messaging to an outboard call system | |||
| 914 | 6707906 | Outbound calling system in a contact center | |||
| 915 | 6707904 | Method and system for collecting reports for call center monitoring by supervisor | |||
| 916 | 6707895 | Telephone line management system | |||
| 917 | 6704412 | Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative | |||
| 918 | 6700972 | System and method for processing and collecting data from a call directed to a call center | |||
| 919 | 6700971 | Arrangement for using dynamic metrics to monitor contact center performance | |||
| 920 | 6697858 | Call center | |||
| 921 | 6697481 | Call center system, method for receiving call, and a computer program thereof | |||
| 922 | 6697465 | Computer-controlled headset switch | |||
| 923 | 6697460 | Adaptive voice recognition menu method and system | |||
| 924 | 6690789 | Fault tolerant telephony control | |||
| 925 | 6690664 | Call center communications system for handling calls to a call center | |||
| 926 | 6687877 | Web-based call center system with web document annotation | |||
| 927 | 6687241 | Enterprise contact server with enhanced routing features | |||
| 928 | 6683947 | Call center monitoring system | |||
| 929 | 6683937 | Call center for handling video calls from the hearing impaired | |||
| 930 | 6683870 | Method and system for multicasting call notifications | |||
| 931 | 6681010 | Methods, systems and computer program products for automatic task distribution | |||
| 932 | 6678718 | Method and apparatus for establishing connections | |||
| 933 | 6678360 | Telephonic-interface statistical analysis system | |||
| 934 | 6678266 | ACD with packet data based agent interconnect | |||
| 935 | 6674852 | Call management implemented using call routing engine | |||
2003 | |||||
| 936 | 6671369 | Method and apparatus for returning a false special information tone for an incoming telephone call | |||
| 937 | 6671368 | Service desk system for allowing easily changeable associations for data retrieval and display | |||
| 938 | 6671366 | Method of connecting calls | |||
| 939 | 6671263 | Multimedia call handling | |||
| 940 | 6668286 | Method and system for coordinating data and voice communications via customer contact channel changing system over IP | |||
| 941 | 6668055 | Personalized assistance system and method | |||
| 942 | 6668054 | Service desk system architecture for a mobile service workforce | |||
| 943 | 6665644 | Conversational data mining | |||
| 944 | 6665395 | Automatic call distribution system using computer network-based communication | |||
| 945 | 6661878 | Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer | |||
| 946 | 6658093 | System and method for real-time, personalized, dynamic, interactive voice services for travel availability information | |||
| 947 | 6654828 | Personalized automated operator position | |||
| 948 | 6654815 | Contact server for call center | |||
| 949 | 6654798 | Automatic contact distribution system definable agent log-off reasons | |||
| 950 | 6654457 | Call centre | |||
| 951 | 6651045 | Intelligent human/computer interface system | |||
| 952 | 6650748 | Multiple call handling in a call center | |||
| 953 | 6650747 | Control of merchant application by system monitor in virtual contact center | |||
| 954 | 6650733 | Method of providing 911 service to a private branch exchange | |||
| 955 | 6647107 | Multi-user answering system and method | |||
| 956 | 6647104 | Speech system, extension communication terminal, and method of up-loading data for communication system | |||
| 957 | 6643362 | Call-processing system and method | |||
| 958 | 6643361 | System and method for storing and transferring information tokens in a communication network | |||
| 959 | 6639982 | Method and apparatus for agent forcing and call distribution for large team call servicing | |||
| 960 | 6633848 | Prompt management method supporting multiple languages in a system having a multi-bus structure and controlled by remotely generated commands | |||
| 961 | 6628778 | Automatic relay method and storage medium containing automatic relay processing program | |||
| 962 | 6628772 | Method for providing enhanced directory assistance upon command using out-of-band signaling | |||
| 963 | 6628760 | Method and apparatus for selecting an internet/PSTN changeover server for a packet based phone call | |||
| 964 | 6625139 | Apparatus and methods for coordinating internet protocol telephone and data communications | |||
| 965 | 6621901 | Optimal dynamic agent state assignment | |||
| 966 | 6621900 | Automated right-party contact telephone system | |||
| 967 | 6621899 | Method and system for establishing voice communications using a computer network | |||
| 968 | 6618477 | System and method for non-intrusively displaying information to a user in a telecommunications system | |||
| 969 | 6614902 | Call-center call routing | |||
| 970 | 6614895 | Maintaining a customer database in a CTI system | |||
| 971 | 6614783 | Multimedia telecommunication automatic call distribution system using internet/PSTN call routing | |||
| 972 | 6611590 | Enterprise-wide intelligent call center routing | |||
| 973 | 6606744 | Providing collaborative installation management in a network-based supply chain environment | |||
| 974 | 6606668 | System and method for least cost routing and managing multiple gatekeepers on a packet switched network | |||
| 975 | 6606596 | System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through digital sound files | |||
| 976 | 6603854 | System and method for evaluating agents in call center | |||
| 977 | 6603852 | Operator call-fielding scenario system | |||
| 978 | 6603838 | Voice messaging system with selected messages not left by a caller | |||
| 979 | 6600822 | Method for telephony call blending | |||
| 980 | 6600821 | System and method for automatically detecting problematic calls | |||
| 981 | 6600818 | System and method for changing A-number | |||
| 982 | 6598021 | Method of modifying speech to provide a user selectable dialect | |||
| 983 | 6597765 | System and method for multiple language access in a telephone network | |||
| 984 | 6597685 | Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network | |||
| 985 | 6594470 | System and method for remote management of call center operations | |||
| 986 | 6594357 | System and method of registering the identity of a telephone terminal in association with the identity of a computer terminal | |||
| 987 | 6594269 | Interactive information transaction processing system on IP telephony platform | |||
| 988 | 6587557 | System and method of distributing outbound telephony services over a computer network | |||
| 989 | 6587556 | Skills based routing method and system for call center | |||
| 990 | 6587547 | System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone | |||
| 991 | 6587545 | System for providing expanded emergency service communication in a telecommunication network | |||
| 992 | 6581105 | Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center | |||
| 993 | 6581067 | Method and system for providing administrative support | |||
| 994 | 6580904 | Method of providing directional assistance to a mobile telephone subscriber | |||
| 995 | 6577726 | Computer telephony integration hotelling method and system | |||
| 996 | 6577605 | System, method and apparatus for automatically distributing multimedia calls | |||
| 997 | 6574332 | Automatic call distribution system agent log-on with pseudo-port | |||
| 998 | 6573911 | Communicating between stations | |||
| 999 | 6570967 | Voice-data telephonic interface control system | |||
| 1000 | 6570963 | Call center for handling video calls from the hearing impaired | |||
| 1001 | 6567504 | Automated calling system with database updating | |||
| 1002 | 6563921 | Automatic call director first in first out accessory | |||
| 1003 | 6563920 | Methods and apparatus for processing of communications in a call center based on variable rest period determinations | |||
| 1004 | 6563788 | Method and apparatus for call distribution and override with priority recognition and fairness timing routines | |||
| 1005 | 6560328 | Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality | |||
| 1006 | 6560222 | Systems and methods for multiple voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1007 | 6557003 | Method and apparatus for multiple agent commitment tracking and notification | |||
| 1008 | 6556671 | Fuzzy-logic routing system for call routing with-in communication centers and in other telephony environments | |||
| 1009 | 6556664 | Public notification system and method | |||
| 1010 | 6553108 | Method of billing a communication session conducted over a computer network | |||
| 1011 | 6549769 | System and method for integrating text messaging to an outbound call system | |||
| 1012 | 6549539 | Platform-independent DNT intelligent network | |||
| 1013 | 6546097 | Automatic call distribution system with signal generator and method | |||
| 1014 | 6546087 | Method and system for enabling queue camp-on for skills-based routing | |||
| 1015 | 6546023 | Switch voice/data service extension to remote facilities | |||
| 1016 | 6542602 | Telephone call monitoring system | |||
| 1017 | 6542601 | Method and system for automated customer support services | |||
| 1018 | 6539538 | Intelligent information routing system and method | |||
| 1019 | 6539419 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | |||
| 1020 | 6529602 | Method and apparatus for the secure storage of audio signals | |||
| 1021 | 6529597 | System and method for automated contact management | |||
| 1022 | 6529502 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1023 | 6526397 | Resource management facilitation | |||
| 1024 | 6526135 | Automated competitive business call distribution (ACBCD) system | |||
| 1025 | 6522660 | Method and system for controlling reservation of data channels in automatic call distribution services | |||
| 1026 | 6519324 | Method for recovering emergency calls at an operator station during a position failure | |||
| 1027 | 6513013 | System and method for providing expert referral over a network with real time interaction with customers | |||
| 1028 | 6512818 | Method and system for releasing a voice response unit from a protocol session | |||
| 1029 | 6512415 | Telephonic-interface game control system | |||
| 1030 | 6510414 | Speech recognition assisted data entry system and method | |||
| 1031 | 6510220 | Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location | |||
| 1032 | 6507821 | System and method for providing information technology IT expert referral over a network | |||
| 1033 | 6507647 | Bulk calling using voice over IP telephony | |||
| 1034 | 6505166 | System and method for providing expert referral over a network | |||
2002 | |||||
| 1035 | 6499023 | Data item evaluation based on the combination of multiple factors | |||
| 1036 | 6498842 | Switching system between a call center and public network | |||
| 1037 | 6493695 | Methods and systems for homogeneously routing and/or queueing call center customer interactions across media types | |||
| 1038 | 6493447 | Contact server for call center for syncronizing simultaneous telephone calls and TCP/IP communications | |||
| 1039 | 6493446 | Call center posting program | |||
| 1040 | 6493353 | Communications signaling gateway and system for an advanced service node | |||
| 1041 | 6490350 | Monitoring system for telephony resources in a call center | |||
| 1042 | 6490347 | Method and apparatus for providing telecommunications trunk group selection for use in a public network in accordance with customer preference | |||
| 1043 | 6480599 | Telecommunications system and method for automatic call recognition and distribution | |||
| 1044 | 6480598 | Methods and apparatus for automating the telephone operator services | |||
| 1045 | 6477559 | Method and apparatus for remotely accessing an automatic transaction processing system | |||
| 1046 | 6477241 | Sound recording controller for dealing speaking system | |||
| 1047 | 6477240 | Computer-implemented voice-based command structure for establishing outbound communication through a unified messaging system | |||
| 1048 | 6473787 | System for routing electronic mails | |||
| 1049 | 6473612 | Method for providing directory assistance services via an alphanumeric page | |||
| 1050 | 6473505 | Call processing system for handling calls to a call center | |||
| 1051 | 6470080 | In-band signaling for routing | |||
| 1052 | 6470077 | Apparatus and method for storage and accelerated playback of voice samples in a call center | |||
| 1053 | 6466784 | Technique for monitoring and attempting to connect destination telephone and providing information assistance upon detection of unsatisfactory connection | |||
| 1054 | 6466664 | Time slot based call pacing method and apparatus | |||
| 1055 | 6466663 | Monitoring system client for a call center | |||
| 1056 | 6466570 | Method of accessing service resource items that are for use in a telecommunications system | |||
| 1057 | 6463149 | Web page synchronization system and method | |||
| 1058 | 6463148 | Blending communications in a call center | |||
| 1059 | 6460057 | Data object management system | |||
| 1060 | 6459788 | Call center resource processor | |||
| 1061 | 6459787 | Method and system for delivery of individualized training to call center agents | |||
| 1062 | 6459781 | Key telephone apparatus with call distribution function | |||
| 1063 | 6459697 | Integrated telephony network combining a packet data network and a dedicated--connection network | |||
| 1064 | 6456615 | Network telephony interface systems between data network telephony and plain old telephone service | |||
| 1065 | 6453341 | System for routing electronic mails | |||
| 1066 | 6449360 | Cleaning method for telephone number list and system implemented therefor | |||
| 1067 | 6449358 | Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center | |||
| 1068 | 6449356 | Method of multi-media transaction processing | |||
| 1069 | 6449353 | Telecommunication number processing technique for a telephony server | |||
| 1070 | 6449346 | Telephone-television interface statistical analysis system | |||
| 1071 | 6449270 | Dynamic re-routing | |||
| 1072 | 6449260 | Multimedia automatic call distribution system | |||
| 1073 | 6445788 | Method and apparatus for providing fair access to agents in a communication center | |||
| 1074 | 6445784 | Point-of-presence call management center | |||
| 1075 | 6445682 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1076 | 6442592 | Message center system | |||
| 1077 | 6442269 | Method and apparatus for integrating business data and transaction data in a transaction processing environment | |||
| 1078 | 6442247 | Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment | |||
| 1079 | 6442242 | Multifunction autoattendant system and method of operation thereof | |||
| 1080 | 6438599 | Method and apparatus for establishing communication between a transaction initiator and a transaction processing system | |||
| 1081 | 6434223 | Telephone interface call processing system with call selectivity | |||
| 1082 | 6434121 | Telephone agent call management system | |||
| 1083 | 6430285 | Method and apparatus for an automated caller interaction system | |||
| 1084 | 6430284 | System and method for redirecting control of in-band signaling | |||
| 1085 | 6430282 | Methods and apparatus for originating voice calls | |||
| 1086 | 6430281 | Intelligent telecommunications network providing automated call booking, call reconnection and diary booking services | |||
| 1087 | 6430271 | Message delivery system | |||
| 1088 | 6430175 | Integrating the telephone network and the internet web | |||
| 1089 | 6427006 | Methods and apparatus for servicing directory assistance calls requesting non-published number information | |||
| 1090 | 6427000 | Performing automated testing using automatically generated logs | |||
| 1091 | 6426950 | Method of resource management at computer controlled telephony hardware | |||
| 1092 | 6424703 | Telephonic-interface lottery system | |||
| 1093 | 6421427 | Interactive voice response data transfer system and method | |||
| 1094 | 6418217 | Arrived call receiving system for supporting reception services using telephone and receiving method therefor | |||
| 1095 | 6418146 | Integrated communication center functionality for WAP devices | |||
| 1096 | 6411935 | Transaction sets for automated electronic ordering of telecommunications products and services | |||
| 1097 | 6411687 | Call routing based on the caller's mood | |||
| 1098 | 6411615 | Embedded web phone module | |||
| 1099 | 6408065 | Method and apparatus for intelligent data network call setup | |||
| 1100 | 6408064 | Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center | |||
| 1101 | 6407996 | Processing device network | |||
| 1102 | 6405033 | System and method for routing a call using a communications network | |||
| 1103 | 6404884 | Personalized assistance system and method | |||
| 1104 | 6404883 | System and method for providing call statistics in real time | |||
| 1105 | 6404879 | System and method for providing data connections between an agent and a database of a company | |||
| 1106 | 6404857 | Signal monitoring apparatus for analyzing communications | |||
| 1107 | 6404747 | Integrated audio and video agent system in an automatic call distribution environment | |||
| 1108 | 6400820 | Java enabled groupware | |||
| 1109 | 6400711 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1110 | 6396920 | System for selectively providing a higher level of directory assistance services | |||
| 1111 | 6396919 | Telephone transaction support system and telephone call connection control system | |||
| 1112 | 6396849 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1113 | 6393018 | Apparatus and methods enhancing call routing to and within call-centers | |||
| 1114 | 6393017 | Virtual PBX system | |||
| 1115 | 6393015 | Method and apparatus for automatic network connection between a small business and a client | |||
| 1116 | 6392666 | Telephone call center monitoring system allowing real-time display of summary views and interactively defined detailed views | |||
| 1117 | 6389133 | Method for telephony call blending | |||
| 1118 | 6389132 | Multi-tasking, web-based call center | |||
| 1119 | 6389028 | Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center | |||
| 1120 | 6389007 | Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call center | |||
| 1121 | 6385646 | Method and system for establishing voice communications in an internet environment | |||
| 1122 | 6385310 | Marking and screening telephone calls | |||
| 1123 | 6385309 | System and method for storing and transferring information tokens in a communication network | |||
| 1124 | 6385194 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1125 | 6385191 | Extending internet calls to a telephony call center | |||
| 1126 | 6381645 | Method of implementing push techniques in conventional web browsers | |||
| 1127 | 6381640 | Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center | |||
| 1128 | 6381329 | Point-of-presence call center management system | |||
| 1129 | 6377568 | Method and apparatus for performing call matching for internet telephones in legacy call centers | |||
| 1130 | 6377567 | System and method for distributing data collected from call center services | |||
| 1131 | 6373939 | Machine assisted system for processing and responding to requests | |||
| 1132 | 6373938 | Device and method for generating a list of qualified call recipients | |||
| 1133 | 6373937 | Method and apparatus for load-balancing of call processing between multiple call-destination sites and routing of calls by way of call-destination site control | |||
| 1134 | 6373836 | Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system | |||
| 1135 | 6370574 | Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location | |||
| 1136 | 6370508 | Interface engine for managing business processes within a multimedia communication-center | |||
| 1137 | 6370161 | Time synchronization of distributed computer telephony communication applications in a computer network | |||
| 1138 | 6366667 | System for generating a list of qualified call recipients | |||
| 1139 | 6366665 | Remote ACD data base modification via telephone | |||
| 1140 | 6366658 | Telecommunications architecture for call center services using advanced interactive voice responsive service node | |||
| 1141 | 6366578 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for implementing language capabilities using the same | |||
| 1142 | 6366575 | Extended access for automatic call distributing system | |||
| 1143 | 6363346 | Call distribution system inferring mental or physiological state | |||
| 1144 | 6363145 | Apparatus and method for automated voice analysis in ACD silent call monitoring | |||
| 1145 | 6362838 | Method for consolidation of multiple data sources | |||
| 1146 | 6360245 | Computerized communication system for voice and data services | |||
| 1147 | 6356948 | Method and apparatus for managing data | |||
| 1148 | 6356634 | System for pre-recording and later interactive playback of scripted messages during a call engagement | |||
| 1149 | 6356554 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1150 | 6353608 | Host connect gateway for communications between interactive voice response platforms and customer host computing applications | |||
| 1151 | 6349134 | Telephonic-interface statistical analysis system | |||
| 1152 | 6345305 | Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions | |||
| 1153 | 6345094 | Inbound/outbound call record processing system and method | |||
| 1154 | 6343074 | Systems and methods for multiple mode voice and data communications using intelligenty bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1155 | 6339593 | Network telephony interface systems between data network telephony and plain old telephone service including CTI enhancement in the data network | |||
| 1156 | 6337904 | Automated survey control routine in a call center environment | |||
| 1157 | 6337857 | Computer telephony integrated network | |||
| 1158 | 6335965 | Voice-data telephonic interface control system | |||
2001 | |||||
| 1159 | 6334152 | Information system | |||
| 1160 | 6332154 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | |||
| 1161 | 6330327 | Intelligent area code update system and method | |||
| 1162 | 6330325 | Automatic log-off signaling for telephone systems | |||
| 1163 | 6330317 | Call blocking system | |||
| 1164 | 6330243 | System and method for providing an electronic chat session between a data terminal and an information provider at the request of an inquiring party input into the data terminal | |||
| 1165 | 6327363 | Method and system for automated customer services | |||
| 1166 | 6327342 | E911 backup system for emergency 911 call answering systems | |||
| 1167 | 6324282 | Method and system for delivery of individualized training to call center agents | |||
| 1168 | 6324276 | Point-of-presence call center management system | |||
| 1169 | 6324262 | Method and system for automated delivery of nontruncated messages | |||
| 1170 | 6323894 | Commercial product routing system with video vending capability | |||
| 1171 | 6320956 | Multiple client remote agent network method | |||
| 1172 | 6320951 | Transfer-connect telephony services utilizing automated audio systems | |||
| 1173 | 6314178 | Method and apparatus for enabling interaction between callers with calls positioned in a queue | |||
| 1174 | 6314176 | Third party call control | |||
| 1175 | 6314175 | System and method for redirecting control of in-band signaling | |||
| 1176 | 6314089 | Creating and using an adaptable multiple-contact transaction object | |||
| 1177 | 6311231 | Method and system for coordinating data and voice communications via customer contract channel changing system using voice over IP | |||
| 1178 | 6310941 | Method and apparatus for facilitating tiered collaboration | |||
| 1179 | 6304653 | Method and apparatus for intelligent data network call setup | |||
| 1180 | 6304637 | Method and apparatus for establishing and facilitating a direct quality voice call to a telephone extension on behalf of a client computer | |||
| 1181 | 6301354 | Method and apparatus for entertaining callers in a queue | |||
| 1182 | 6301246 | Silent monitoring in a voice-over-data-network environment | |||
| 1183 | 6298130 | Metadata-based network routing | |||
| 1184 | 6298045 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1185 | 6295551 | Call center system where users and representatives conduct simultaneous voice and joint browsing sessions | |||
| 1186 | 6292909 | Apparatus for testing communication equipment | |||
| 1187 | 6292547 | Telephonic-interface statistical analysis system | |||
| 1188 | 6292482 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses | |||
| 1189 | 6289373 | Method of processing E-mail in an automatic call distributor | |||
| 1190 | 6289094 | External positivistic forward transfer in call routing systems | |||
| 1191 | 6289083 | Method of identifying a location of a source of an emergency call in a call center environment | |||
| 1192 | 6289025 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1193 | 6286033 | Method and apparatus for distributing computer integrated telephony (CTI) scripts using extensible mark-up language (XML) for mixed platform distribution and third party manipulation | |||
| 1194 | 6285752 | Automated right-party contact telephone system | |||
| 1195 | 6282284 | Method and system for establishing voice communications using a computer network | |||
| 1196 | 6282283 | Optimization of agent transfers in call blending | |||
| 1197 | 6282282 | Call center outbound/inbound balance system | |||
| 1198 | 6282281 | Method of providing telecommunications services | |||
| 1199 | 6282276 | Method of billing a value-added call | |||
| 1200 | 6278978 | Agent scheduling system and method having improved post-processing step | |||
| 1201 | 6278777 | System for managing agent assignments background of the invention | |||
| 1202 | 6278776 | Outbound switch pacing | |||
| 1203 | 6272216 | Customer self routing call center | |||
| 1204 | 6266407 | Telephony system command scheduler and precedent processor | |||
| 1205 | 6266341 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1206 | 6266340 | Systems and methods for multiple voice data communication which includes interface cards including configurable clocks that are dynamically coupled to a TDS bus | |||
| 1207 | 6263072 | Computer telephony integrated network | |||
| 1208 | 6263066 | Multimedia managing and prioritized queuing system integrated with intelligent routing capability | |||
| 1209 | 6263065 | Method and apparatus for simulating central queue for distributing call in distributed arrangement of automatic call distributors | |||
| 1210 | 6263051 | System and method for voice service bureau | |||
| 1211 | 6263049 | Non-random call center supervisory method and apparatus | |||
| 1212 | 6259786 | Intelligent virtual queue | |||
| 1213 | 6259785 | System and method for dynamically altering digital voice mixing location in ACD silent monitoring | |||
| 1214 | 6259774 | Apparatus and methods for coordinating telephone and data communications | |||
| 1215 | 6259770 | DPNSS VRU with single channel transfer | |||
| 1216 | 6256661 | Method and apparatus for connecting terminals in a remote consulting system | |||
| 1217 | 6256381 | System and method for identifying a data record associated with a transferred telephone call | |||
| 1218 | 6252947 | System and method for data recording and playback | |||
| 1219 | 6252946 | System and method for integrating call record information | |||
| 1220 | 6252943 | Telephone network having dual gateway interconnection architecture for handling emergency services | |||
| 1221 | 6249809 | Automated and interactive telecommunications system | |||
| 1222 | 6249674 | Emergency disablement of termination restrictions | |||
| 1223 | 6249570 | System and method for recording and storing telephone call information | |||
| 1224 | 6246759 | Call overflow system and method for overflowing telephone calls between telephonic switches | |||
| 1225 | 6246758 | Method of providing telecommunication services | |||
| 1226 | 6246752 | System and method for data recording | |||
| 1227 | 6243444 | Apparatus and method for local intercept and service of long-distance calls | |||
| 1228 | 6243443 | Method of making available content resources to users of a telephone network | |||
| 1229 | 6243092 | Transaction flow editing tool | |||
| 1230 | 6236723 | Computer/telephony integration logging application | |||
| 1231 | 6236722 | Method and system for using TCAP signaling for improved call setup from a virtual switching point | |||
| 1232 | 6230197 | Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center | |||
| 1233 | 6229888 | System and method for operating a plurality of call centers | |||
| 1234 | 6226287 | System and method for integrating voice on network with traditional telephony | |||
| 1235 | 6225998 | Visual design of workflows for transaction processing | |||
| 1236 | 6219087 | Interactive video communication in real time | |||
| 1237 | 6215865 | System, method and user interface for data announced call transfer | |||
| 1238 | 6215783 | Private IP telephony backbone linking widely-distributed enterprise sites | |||
| 1239 | 6212178 | Method and apparatus for selectively presenting media-options to clients of a multimedia call center | |||
| 1240 | 6208970 | Method and system for estimation of a source of a voice signal | |||
| 1241 | 6208725 | Arrangement for controlling remote telephones | |||
| 1242 | 6208658 | Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1243 | 6205412 | Methods in computer simulation of telephony systems | |||
| 1244 | 6201804 | Network telephony interface systems between data network telephony and plain old telephone service including CTI enhancement | |||
| 1245 | 6198814 | System and method for entering call outcome records in a computer database in an outbound predictive dialing application | |||
| 1246 | 6195426 | Service providing customized information to queuing customers | |||
| 1247 | 6195357 | Interactive information transaction processing system with universal telephony gateway capabilities | |||
| 1248 | 6192121 | Telephony server application program interface API | |||
| 1249 | 6192108 | Performing automated testing using automatically generated logs | |||
| 1250 | 6192050 | Method and apparatus for inquiry response via internet | |||
| 1251 | 6188762 | Web call center/PSTN to TCPIP internet network | |||
| 1252 | 6188761 | System and method for providing operator and customer services | |||
| 1253 | 6188751 | Call processing system with call screening | |||
| 1254 | 6188673 | Using web page hit statistics to anticipate call center traffic | |||
| 1255 | 6185292 | Skill-based real-time call routing in telephony systems | |||
| 1256 | 6185287 | Parallel data transfer and synchronization | |||
| 1257 | 6181788 | Uniform control of mixed platforms in telephony | |||
| 1258 | 6181776 | Network management of automatic call distributor resources | |||
| 1259 | 6181694 | Systems and methods for multiple mode voice and data communciations using intelligently bridged TDM and packet buses | |||
| 1260 | 6181366 | Video switching system, video communications system and method for establishing video communications with a telephonic switch | |||
| 1261 | 6178240 | Method and apparatus for entertaining callers in a queue | |||
| 1262 | 6178239 | Telephony call-center scripting by petri net principles and techniques | |||
| 1263 | 6175564 | Apparatus and methods for managing multiple internet protocol capable call centers | |||
| 1264 | 6175563 | Parallel data transfer and synchronization in computer-simulated telephony | |||
| 1265 | 6175562 | Switchless call processing | |||
| 1266 | 6173052 | Blending communications in a call center | |||
| 1267 | 6170011 | Method and apparatus for determining and initiating interaction directionality within a multimedia communication center | |||
| 1268 | 6169798 | System and method for automatic call | |||
| 1269 | 6169787 | Telephone transaction support system | |||
2000 | |||||
| 1270 | 6167395 | Method and apparatus for creating specialized multimedia threads in a multimedia communication center | |||
| 1271 | 6163536 | Communication system including a client controlled gateway for concurrent voice/data messaging with a data server | |||
| 1272 | 6157829 | Method of providing temporary access of a calling unit to an anonymous unit | |||
| 1273 | 6157655 | Method for estimating telephony system-queue waiting time in an agent level routing environment | |||
| 1274 | 6154533 | System and method for providing multiple configurable dialing plans in a call processing platform | |||
| 1275 | 6154528 | System and method for storing and transferring information tokens in a low network communication | |||
| 1276 | 6154465 | Systems and methods for multiple mode voice and data communications using intelligenty bridged TDM and packet buses and methods for performing telephony and data functions using the same | |||
| 1277 | 6151387 | Telephonic-interface game control system | |||
| 1278 | 6151357 | Method and apparatus for displaying a visual indication of a transmission status | |||
| 1279 | 6148065 | Telephonic-interface statistical analysis system | |||
| 1280 | 6144670 | Method and apparatus for establishing and facilitating a voice call connection from a client computer to a PSTN extension | |||
| 1281 | 6141413 | Telephone number/Web page look-up apparatus and method | |||
| 1282 | 6141412 | Unscheduled event task processing system | |||
| 1283 | 6141328 | Method and system for two-way negotiated call hold | |||
| 1284 | 6138139 | Method and apparatus for supporting diverse interaction paths within a multimedia communication center | |||
| 1285 | 6137874 | Method of using carrier information for enhanced call data processing by a telecommunications provider | |||
| 1286 | 6137862 | Failover mechanism for computer/telephony integration monitoring server | |||
| 1287 | 6134318 | System and method for telemarketing through a hypertext network | |||
| 1288 | 6134315 | Metadata-based network routing | |||
| 1289 | 6130933 | Apparatus and methods for coordinating telephone and data communications | |||
| 1290 | 6125178 | Method and apparatus for enabling interaction between callers with calls positioned in a queue | |||
| 1291 | 6122365 | Method and apparatus for load-balancing of call processing between multiple call-destination sites and routing of calls by way of call-destination site control | |||
| 1292 | 6122364 | Internet network call center | |||
| 1293 | 6122359 | System for coordinating calls between an adjunct device and a switching system | |||
| 1294 | 6122358 | Operator connection control method | |||
| 1295 | 6118866 | Emergency call load management for call centers | |||
| 1296 | 6118865 | Automated survey control routine in a call center environment | |||
| 1297 | 6118861 | Calling party invoked held call monitoring | |||
| 1298 | 6115737 | System and method for accessing customer contact services over a network | |||
| 1299 | 6115457 | Marking and screening telephone calls | |||
| 1300 | 6111937 | Apparatus and method for automatically determining whether a telephone service user speaks the language of the service | |||
| 1301 | 6108711 | Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions | |||
| 1302 | 6108632 | Transaction support apparatus | |||
| 1303 | 6108410 | Methods and apparatus for automating the detection, reporting and correction of operator input errors | |||
| 1304 | 6104999 | Transaction sets for automated electronic ordering of telecommunications products and services | |||
| 1305 | 6104802 | In-band signaling for routing | |||
| 1306 | 6104801 | Escalatory reactive call routing | |||
| 1307 | 6100891 | Call center agent interface and development tool | |||
| 1308 | 6097806 | ACD with multi-lingual agent position | |||
| 1309 | 6097792 | Interactive method and apparatus for the generation of leads | |||
| 1310 | 6094479 | Computer telephony integration gateway | |||
| 1311 | 6091801 | Emulator for a telephone system | |||
| 1312 | 6088442 | Automatic wireless alerting on an automatic call distribution center | |||
| 1313 | 6084957 | Method for setting up a telephone connection and an exchange system | |||
| 1314 | 6084950 | Audio communications device adapter | |||
| 1315 | 6083280 | Method of improving a processing efficiency of an automatic data processing system | |||
| 1316 | 6078580 | Operator status server for voice over data | |||
| 1317 | 6078325 | Object oriented customer information exchange system and method | |||
| 1318 | 6076093 | Real-time interactive directory | |||
| 1319 | 6075848 | Call patterns in a communications network | |||
| 1320 | 6072864 | Transfer-connect telephony services utilizing automated audio systems | |||
| 1321 | 6070241 | Third party verification system and method | |||
| 1322 | 6070142 | Virtual customer sales and service center and method | |||
| 1323 | 6069948 | Procedure and system for ensuring emergency communication | |||
| 1324 | 6067357 | Telephony call-center scripting by Petri Net principles and techniques | |||
| 1325 | 6064874 | Method for providing calling services during attempt to complete customer call while muting ringing | |||
| 1326 | 6064731 | Arrangement for improving retention of call center's customers | |||
| 1327 | 6064730 | Customer-self routing call center | |||
| 1328 | 6064667 | Apparatus and methods enhancing call routing to and within call centers | |||
| 1329 | 6061347 | ACD with packet data based agent interconnect | |||
| 1330 | 6058435 | Apparatus and methods for responding to multimedia communications based on content analysis | |||
| 1331 | 6058163 | Method and system for monitoring call center service representatives | |||
| 1332 | 6055308 | Method and system for determining and using multiple object states in a computer telephony integration system | |||
| 1333 | 6055307 | System and method for selecting agent destinations and monitoring calls made to network customers | |||
| 1334 | 6049603 | Method for eliminating telephone hold time | |||
| 1335 | 6049602 | Virtual call center | |||
| 1336 | 6047060 | Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center | |||
| 1337 | 6047058 | Communication system of at least two private branch exchanges having a team function | |||
| 1338 | 6047053 | Network based knowledgeable assistant | |||
| 1339 | 6046762 | Multimedia telecommunication automatic call distribution system | |||
| 1340 | 6044368 | Method and apparatus for multiple agent commitment tracking and notification | |||
| 1341 | 6044355 | Skills-based scheduling for telephone call centers | |||
| 1342 | 6044146 | Method and apparatus for call distribution and override with priority | |||
| 1343 | 6044144 | Network call parking manager | |||
| 1344 | 6044142 | Method and arrangement for integrating intelligent network services with operator assisted services | |||
| 1345 | 6044135 | Telephone-interface lottery system | |||
| 1346 | 6041116 | Method and apparatus for controlling outbound calls | |||
| 1347 | 6038544 | System and method for determining the performance of a user responding to a call | |||
| 1348 | 6038302 | Methods and apparatus for processing phantom calls placed via computer-telephony integration (CTI) | |||
| 1349 | 6038293 | Method and system for efficiently transferring telephone calls | |||
| 1350 | 6035190 | Method for monitoring the connection between the subscriber and the destination telephone and providing directory assistance upon demand | |||
| 1351 | 6035021 | Telephonic-interface statistical analysis system | |||
| 1352 | 6031902 | Dealing communication system | |||
| 1353 | 6028925 | Telephonic switching system, telephonic switch and method for servicing telephone calls using virtual memory spaces | |||
| 1354 | 6026157 | Device for upgrading a reporting system | |||
| 1355 | 6026087 | Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer | |||
| 1356 | 6021428 | Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center | |||
| 1357 | 6018579 | Call center services for local calls using local number portability | |||
| 1358 | 6018578 | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality | |||
| 1359 | 6016344 | Telephonic-interface statistical analysis system | |||
| 1360 | 6014647 | Customer interaction tracking | |||
| 1361 | 6014439 | Method and apparatus for entertaining callers in a queue | |||
| 1362 | 6014436 | Telecommunications answering feature method and apparatus | |||
| 1363 | 6011845 | Method and system for two-way call holding using an intelligent communication device | |||
| 1364 | 6011844 | Point-of-presence call center management system | |||
| 1365 | 6011792 | Escalatory reactive call routing | |||
1999 | |||||
| 1366 | 6009162 | Telecommunication feature for exchange of translation information between a computer and a telecommunication switching system | |||
| 1367 | 6009149 | Automated calling system with database updating by callee | |||
| 1368 | 6005932 | Dynamic schedule profiler for ACD | |||
| 1369 | 6005920 | Call center with fault resilient server-switch link | |||
| 1370 | 6003070 | E-mail system and interface for equipment monitoring and control | |||
| 1371 | 6002760 | Intelligent virtual queue | |||
| 1372 | 6002753 | Method and apparatus for interfacing computers to exchange telephone call business information | |||
| 1373 | 5999617 | Dialing control method | |||
| 1374 | 5999609 | Computer-telephony (CT) system including an electronic call request | |||
| 1375 | 5995826 | Methods for conditional tone responsive reconnection to directory assistance center | |||
| 1376 | 5995615 | External positivistic forward transfer in call-routing systems | |||
| 1377 | 5995614 | Dynamic requeing to avoid latency in call-routing systems | |||
| 1378 | 5995610 | Cooperative call processing across public and private intelligent networks | |||
| 1379 | 5991720 | Speech recognition system employing multiple grammar networks | |||
| 1380 | 5991645 | Wireless telephone headset system with automatic log on/log off detection | |||
| 1381 | 5991395 | Implementation of call-center outbound dialing capability at a telephony network level | |||
| 1382 | 5991394 | Method and system for establishing voice communications using a computer network | |||
| 1383 | 5991393 | Method for telephony call blending | |||
| 1384 | 5991392 | Agent-initiated dynamic requeing | |||
| 1385 | 5991391 | Dynamic re-routing | |||
| 1386 | 5991390 | Method and apparatus for teleworking from remote terminals | |||
| 1387 | 5991373 | Reproduction of a voice and video session | |||
| 1388 | 5987118 | Method and computer program logic for providing an intelligent network operator console with enhanced services | |||
| 1389 | 5987116 | Call center integration with operator services databases | |||
| 1390 | 5987115 | Systems and methods for servicing calls by service agents connected via standard telephone lines | |||
| 1391 | 5982879 | Telephone headset amplifier and method of operation | |||
| 1392 | 5982873 | Waiting-call selection based on objectives | |||
| 1393 | 5982857 | Voice recording method and system providing context specific storage and retrieval | |||
| 1394 | 5978467 | Method and apparatus for enabling interaction between callers with calls positioned in a queue | |||
| 1395 | 5978465 | Method and apparatus for allocating resources in a call center | |||
| 1396 | 5978462 | Method and system for automating updates to subscriber service accounts to accommodate numbering plan area splits | |||
| 1397 | 5974388 | Paint customer service information method and apparatus | |||
| 1398 | 5974120 | Telephone interface call processing system with call selectivity | |||
| 1399 | 5970134 | System and method for monitoring calls parked on an automatic call distributor | |||
| 1400 | 5970132 | Call distributor | |||
| 1401 | 5970065 | Uniform control of mixed platforms in telephony | |||
| 1402 | 5966437 | Method and system for personalized directory assistance services | |||
| 1403 | 5963635 | Method and apparatus for providing result-oriented customer service | |||
| 1404 | 5963632 | Agent-initiated dynamic requeing of misrouted calls in call-routing systems | |||
| 1405 | 5960442 | Real-time interactive directory | |||
| 1406 | 5960073 | Method and apparatus for providing an interactive home agent with access to call center functionality and resources | |||
| 1407 | 5960070 | Pay as you communicate call center | |||
| 1408 | 5960069 | Method of billing a multiple service representative conference call | |||
| 1409 | 5958014 | System and method for establishing a real-time agent pool between computer systems | |||
| 1410 | 5956482 | Multimedia information service access | |||
| 1411 | 5955952 | Method and system for locating a lost person or lost personal property | |||
| 1412 | 5953406 | Generalized customer profile editor for call center services | |||
| 1413 | 5953332 | Agent-initiated dynamic requeing | |||
| 1414 | 5949775 | Office communication system | |||
| 1415 | 5946387 | Agent-level network call routing | |||
| 1416 | 5946375 | Method and system for monitoring call center service representatives | |||
| 1417 | 5945990 | PBX data retrieval and reporting system and method | |||
| 1418 | 5943417 | Method and system for personalized directory assistance services | |||
| 1419 | 5943416 | Automated survey control routine in a call center environment | |||
| 1420 | 5940497 | Statistically-predictive and agent-predictive call routing | |||
| 1421 | 5940496 | Apparatus and methods enhancing call routing within and between call-centers | |||
| 1422 | 5940495 | Virtualized computer telephony integrated link for enhanced functionality | |||
| 1423 | 5940494 | Data display system and method for displaying real-time data relating to an automatic call distributor | |||
| 1424 | 5937057 | Video/audio communications call center and method of operation thereof | |||
| 1425 | 5937051 | Method and system for transferring calls and call-related data between a plurality of call centers | |||
| 1426 | 5933492 | Method and system for determining and using multiple object states in a computer telephony integration system | |||
| 1427 | 5933480 | Method for billing and controlling fraud in providing pay information services | |||
| 1428 | 5929897 | Automated distribution of video telephone calls | |||
| 1429 | 5926543 | Headset amplifier with automatic log on/log off detection | |||
| 1430 | 5926539 | Method and apparatus for determining agent availability based on level of uncompleted tasks | |||
| 1431 | 5926538 | Method for routing calls to call centers based on statistical modeling of call behavior | |||
| 1432 | 5926535 | Third party call control | |||
| 1433 | 5926528 | Call pacing method | |||
| 1434 | 5926527 | Telephone relay system | |||
| 1435 | 5923747 | Communications system and interface circuit for interconnecting telephonic switch and agent computer | |||
| 1436 | 5923746 | Call recording system and method for use with a telephonic switch | |||
| 1437 | 5920623 | Method and apparatus for defeating a predictive telemarketing system | |||
| 1438 | 5920622 | Multiple owner resource management | |||
| 1439 | 5920621 | System and method for distributing calls to customer service operators based on automatic determination of operator availability | |||
| 1440 | 5920610 | System and method for updating database of customers' telephone numbers | |||
| 1441 | 5917903 | Computer telephony integration system and method | |||
| 1442 | 5917893 | Multiple format telephonic interface control system | |||
| 1443 | 5917888 | System and method for enhanced telecommunications relay service with easy extension feature | |||
| 1444 | 5915012 | System and method for operating a plurality of call centers | |||
| 1445 | 5915011 | Statistically-predictive and agent-predictive call routing | |||
| 1446 | 5915010 | System, method and user interface for data announced call transfer | |||
| 1447 | 5914951 | System and method for controlling and monitoring communication between customers and customer service representatives | |||
| 1448 | 5912947 | Public notification system and method | |||
| 1449 | 5907601 | Call pacing method | |||
| 1450 | 5907547 | System and method for establishing internet communications links | |||
| 1451 | 5905792 | External positivistic forward transfer in call routing systems | |||
| 1452 | 5905776 | System and method of co-ordinating communications for telecommuters | |||
| 1453 | 5903874 | System and method for electronic coupon management | |||
| 1454 | 5903642 | Method for eliminating telephone hold time | |||
| 1455 | 5901209 | Caller ID substitution for selected telephone callers | |||
| 1456 | 5898772 | Logical PC agent | |||
| 1457 | 5898770 | Subscriber controlled call list deregistration | |||
| 1458 | 5898767 | Casual agent pool | |||
| 1459 | 5898762 | Telephonic-interface statistical analysis system | |||
| 1460 | 5898757 | Method and system for processing emergency service calls | |||
| 1461 | 5894512 | Method and apparatus for routing voice and video calls to a group of agents | |||
| 1462 | 5894510 | Multiple service representative conferencing apparatus and method | |||
| 1463 | 5889799 | Method and system for optimization of telephone contact campaigns | |||
| 1464 | 5884032 | System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent | |||
| 1465 | 5883949 | Method for a private branch communications exchange to activate a night service configuration | |||
| 1466 | 5883940 | Interactive method and apparatus for the generation of leads | |||
| 1467 | 5878130 | Communications system and method for operating same | |||
| 1468 | 5878117 | Distributed system for call processing | |||
| 1469 | 5873032 | Method and system for providing directory assistance services during attempt to complete customer or after call termination via an alphanumeric page | |||
| 1470 | 5870464 | Intelligent information routing system and method | |||
| 1471 | 5870455 | Enhanced voice services load balancing | |||
| 1472 | 5867562 | Call processing system with call screening | |||
| 1473 | 5867559 | Real-time, on-line, call verification system | |||
| 1474 | 5864616 | System and method for providing call statistics in real time | |||
| 1475 | 5864615 | Audio communications inferface, method and communications system for connecting a remote agent to a telephone switch | |||
| 1476 | 5862211 | Automatic simultaneous voice-and-data call setup for remote-site servicing | |||
| 1477 | 5862208 | Method and system for enabling a party to change terminals during a call | |||
| 1478 | 5859897 | Telephone calling card and service | |||
| 1479 | 5857193 | Centralized audiotext polling system | |||
| 1480 | 5857014 | System and method for establishing communications between a remote computer and a computer service provider using a telephonic switch | |||
1998 | |||||
| 1481 | 5854837 | Method and system for providing interactive data exchange between an interactive platform and a caller | |||
| 1482 | 5854832 | Monitoring system and method used in automatic call distributor for timing incoming telephone calls | |||
| 1483 | 5854825 | Method of controlling silent monitoring of a group | |||
| 1484 | 5852649 | Alarm notification system and method for a telephone switch | |||
| 1485 | 5848143 | Communications system using a central controller to control at least one network and agent system | |||
| 1486 | 5848132 | Telecommunications network having resident ability to pre-book scheduled call back services | |||
| 1487 | 5844982 | Method for determining free agent communication terminal apparatus in communication networks with an automatic call distribution | |||
| 1488 | 5841854 | Wireless telephone integration system and method for call centers and workgroups | |||
| 1489 | 5841852 | Method and system for telecommunications language support | |||
| 1490 | 5835576 | Telephonic-interface lottery device | |||
| 1491 | 5835572 | Customized, billing controlled call bridging system | |||
| 1492 | 5832070 | Device for programming script sets in a telephone system | |||
| 1493 | 5832068 | Data processing system with real time priority updating of data records and dynamic record exclusion | |||
| 1494 | 5832059 | Call path system and method for modeling and modifying a call path of a telephone call routed by a telephone switch | |||
| 1495 | 5831665 | Video switching system, video communications system and method for automatically establishing video communications using a telephonic switch | |||
| 1496 | 5828734 | Telephone interface call processing system with call selectivity | |||
| 1497 | 5828731 | Method and apparatus for non-offensive termination of an outbound call and for detection of an answer of an outbound call by an answering machine | |||
| 1498 | 5825870 | Methods and apparatus for implementing a network call center | |||
| 1499 | 5825869 | Call management method and system for skill-based routing | |||
| 1500 | 5822418 | Telephone communication system having a locator | |||
| 1501 | 5822400 | Call record scheduling system and method | |||
| 1502 | 5822306 | Multimedia switching apparatus | |||
| 1503 | 5819029 | Third party verification system and method | |||
| 1504 | 5818909 | Agent speech detector system and method for use with a telephonic switch | |||
| 1505 | 5818907 | Method and system for automatically monitoring the performance quality of call center service representatives | |||
| 1506 | 5815566 | Apparatus and method for dynamic inbound/outbound call management and for scheduling appointments | |||
| 1507 | 5815565 | Service evaluation system and method for a telephonic switch | |||
| 1508 | 5815551 | Telephonic-interface statistical analysis system | |||
| 1509 | 5809130 | System and method for selectively retrieving communications from any selected location | |||
| 1510 | 5805695 | Transmit by-pass cable | |||
| 1511 | 5802526 | System and method for graphically displaying and navigating through an interactive voice response menu | |||
| 1512 | 5802163 | Methods and apparatus for implementing an outbound network call center | |||
| 1513 | 5802161 | Method and system for optimized scheduling | |||
| 1514 | 5802156 | Method for billing and controlling fraud in providing pay information services | |||
| 1515 | 5799065 | Call routing device employing continuous speech | |||
| 1516 | 5797092 | Method for monitoring the connection between the subscriber and the destination telephone and providing directory assistance upon detection of predetermined tone | |||
| 1517 | 5796816 | Device and method for cleaning telephone number list | |||
| 1518 | 5796791 | Network based predictive dialing | |||
| 1519 | 5793861 | Transaction processing system and method | |||
| 1520 | 5793846 | Telephonic-interface game control system | |||
| 1521 | 5790798 | Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location | |||
| 1522 | 5790650 | Telephone call center management system which supports multi-user and separate private applications | |||
| 1523 | 5790635 | System and method for automatic monitoring of active telephone calls in a telephonic switch | |||
| 1524 | 5787156 | Telephonic-interface lottery system | |||
| 1525 | 5784452 | Telephony call center with agent work groups | |||
| 1526 | 5784451 | Virtual telephony data message system and process | |||
| 1527 | 5778060 | Work at home ACD agent network with cooperative control | |||
| 1528 | 5765033 | System for routing electronic mails | |||
| 1529 | 5764757 | Operator position and method for remote-controlling a speech connection | |||
| 1530 | 5764736 | Method for switching between a data communication session and a voice communication session | |||
| 1531 | 5764728 | Silent monitoring agent IDs | |||
| 1532 | 5761289 | 800 number callback | |||
| 1533 | 5761285 | Universal telephony application client that is configurable from a profile for a telphone call campaign | |||
| 1534 | 5757904 | Context-sensitive presentation of information to call-center agents | |||
| 1535 | 5757897 | Telephone switch call control unit | |||
| 1536 | 5754631 | Voice response unit having robot conference capability on ports | |||
| 1537 | 5751795 | Broadcasting of information through telephone switching system display messages | |||
| 1538 | 5745554 | Systems for requesting services using card reading terminals | |||
| 1539 | 5742675 | Method and apparatus for automatically distributing calls to available logged-in call handling agents | |||
| 1540 | 5740240 | Computer telephony integration system and method | |||
| 1541 | 5737700 | Providing assistance to a mobile telephone subscriber travelling from a location to a desired location | |||
| 1542 | 5737405 | Apparatus and method for detecting conversation interruptions in a telephonic switch | |||
| 1543 | 5729600 | Automatic call distributor with automated voice responsive call servicing system and method | |||
| 1544 | 5729593 | Annoucement system and method in a telephone call switching system | |||
| 1545 | 5725384 | Questionnaire agency system and method for conducting questionnaire on people who meet conditions | |||
| 1546 | 5724420 | Automatic call distribution with answer machine detection apparatus and method | |||
| 1547 | 5724419 | Call overflow system and method for an automatic call distribution system | |||
| 1548 | 5724418 | Call distributor | |||
| 1549 | 5722418 | Method for mediating social and behavioral processes in medicine and business through an interactive telecommunications guidance system | |||
| 1550 | 5717747 | Arrangement for facilitating plug-and-play call features | |||
| 1551 | 5717739 | Methods and apparatus for enabling an operator to provide pre-recorded information to a customer | |||
| 1552 | 5715307 | Integrated voice and business transaction reporting for telephone call centers | |||
| 1553 | 5712954 | System and method for monitoring audio power level of agent speech in a telephonic switch | |||
| 1554 | 5712909 | Key telephone apparatus with automatic call distribution function | |||
| 1555 | 5712902 | Telecommunications answering feature method and apparatus | |||
| 1556 | 5712901 | Automatic voice/text translation of phone mail messages | |||
1997 | |||||
| 1557 | 5703943 | Completion of calls to a preferred agent in an automatic call distributor | |||
| 1558 | 5696811 | Method and system for automatically monitoring the performance quality of call center service representatives | |||
| 1559 | 5696809 | Advanced intelligent network based computer architecture for concurrent delivery of voice and text data using failure management system | |||
| 1560 | 5692034 | Customized, billing-controlled call bridging system | |||
| 1561 | 5687225 | System for adding outbound dialing to inbound call distributors | |||
| 1562 | 5684964 | Method and system for monitoring and controlling the performance of an organization | |||
| 1563 | 5684872 | Prediction of a caller's motivation as a basis for selecting treatment of an incoming call | |||
| 1564 | 5684870 | Method and system for transferring calls and call-related data between a plurality of call centers | |||
| 1565 | 5684863 | Telephonic-interface statistical analysis system | |||
| 1566 | 5680443 | Smart messages and smart macros for telecommunications relay service (TRS) and operator services for deaf (OSD) | |||
| 1567 | 5675639 | Voice/noise discriminator | |||
| 1568 | 5675637 | Method for automatically obtaining and presenting data from multiple data sources | |||
| 1569 | 5668856 | Method and system for screening calls directed to an international telephone operator | |||
| 1570 | 5666349 | Method for controlling components of a communication system | |||
| 1571 | 5661779 | Rapid response backup system for telecommunications networks | |||
| 1572 | 5659605 | Method and apparatus for providing soft dial tone using office equipment designators | |||
| 1573 | 5657383 | Flexible customer controlled telecommunications handling | |||
| 1574 | 5652789 | Network based knowledgeable assistant | |||
| 1575 | 5652788 | Key telephone apparatus | |||
| 1576 | 5652785 | Enhanced wide area audio response network | |||
| 1577 | 5651062 | Automatic private branch exchange apparatus | |||
| 1578 | 5646987 | Dynamic reallocation of calls to agent groups | |||
| 1579 | 5644680 | Updating markov models based on speech input and additional information for automated telephone directory assistance | |||
| 1580 | 5642410 | Call processor for a computer telephone integration system | |||
| 1581 | 5640445 | Outbound call pacing method which statistically matches the number of calls dialed to the number of available operators | |||
| 1582 | 5633923 | Automatic call distribution system with display data storage compression system and method | |||
| 1583 | 5631953 | Circuit arrangement for integration of EDP systems in the utilization of telephone systems | |||
| 1584 | 5627884 | Method for returning inbound calls | |||
| 1585 | 5625682 | Help desk improvement | |||
| 1586 | 5623544 | Telephone headset interface circuit | |||
| 1587 | 5623540 | PBX data retrieval and reporting system and method | |||
| 1588 | 5621790 | Method and system for optimization of telephone contact campaigns | |||
| 1589 | 5621789 | Method and system for integrating a plurality of call center agent performance enhancement modules | |||
| 1590 | 5619557 | Telephone switching system and method for controlling incoming telephone calls to remote agents and for collecting and providing call data | |||
| 1591 | 5619556 | Automated telecommunication peripheral system | |||
| 1592 | 5596994 | Automated and interactive behavioral and medical guidance system | |||
| 1593 | 5594791 | Method and apparatus for providing result-oriented customer service | |||
| 1594 | 5594790 | Method for selecting and controlling the automatic dialing of a call record campaign | |||
| 1595 | 5592543 | Method and system for allocating agent resources to a telephone call campaign | |||
1996 | |||||
| 1596 | 5590187 | Call transfer with automatic return | |||
| 1597 | 5590186 | System and method for redirecting a telephone call with call merging | |||
| 1598 | 5586179 | System and method for adding and integrating outbound calling and overall system control to an existing inbound telephone system | |||
| 1599 | 5586178 | Interface for automatic call distributor for performing agent functions via host computer | |||
| 1600 | 5583922 | Telecommunication system for automatic switching between voice and visual data communications using forms | |||
| 1601 | 5581607 | Customized, billing-controlled call bridging system | |||
| 1602 | 5581602 | Non-offensive termination of a call detection of an answering machine | |||
| 1603 | 5577112 | Telephony system with supervisory management center and parameter testing with alerts | |||
| 1604 | 5574784 | Dynamic admission control for telecommunications relay service with text-to-speech synthesis | |||
| 1605 | 5570419 | System and method for an improved predictive dialer | |||
| 1606 | 5566236 | System and method for re-establishing a disconnected telephone communication | |||
| 1607 | 5566229 | Voice directed communications system employing shared subscriber identifiers | |||
| 1608 | 5561711 | Predictive calling scheduling system and method | |||
| 1609 | 5561707 | Telephonic-interface statistical analysis system | |||
| 1610 | 5559878 | Telephonic communications answering and callback processing system | |||
| 1611 | 5559867 | Automated calling system with database updating | |||
| 1612 | 5559857 | System and method for recognizing and routing telephone calls involving hearing or speech impaired persons | |||
| 1613 | 5559855 | System and method for recognizing and routing telephone calls involving hearing or speech impaired persons | |||
| 1614 | 5557668 | Call distribution system with distributed control of calls and data distribution | |||
| 1615 | 5557660 | Program-controlled communication system whereby a call request is simultaneously signaled at a plurality of communication terminal equipment | |||
| 1616 | 5555553 | Method for supporting communication in a communication system using intermediaries between called parties | |||
| 1617 | 5555299 | Method and system for transferring calls and call-related data between a plurality of call centers | |||
| 1618 | 5555297 | Automatic call distributor reporting system and method therefor | |||
| 1619 | 5555290 | Long distance telephone switching system with enhanced subscriber services | |||
| 1620 | 5553133 | System and method for predictive outdialing | |||
| 1621 | 5553120 | Telephonic-interface game control system | |||
| 1622 | 5550899 | Long distance telephone switching system with enhanced subscriber services | |||
| 1623 | 5546456 | Telecommunication system with inbound call responsive predictive outdialing system and method | |||
| 1624 | 5546452 | Communications system using a central controller to control at least one network and agent system | |||
| 1625 | 5544243 | Telephone headset interface circuit | |||
| 1626 | 5544235 | Identification of called directory number at multiple directory number per line premises prior to ringing signal reception | |||
| 1627 | 5544232 | Call distributor with automatic preannouncement system and method | |||
| 1628 | 5544220 | System for integrating a stand alone inbound automatic call distributor and an outbound automatic call dialer | |||
| 1629 | 5539818 | Telephonic console with prerecorded voice message and method | |||
| 1630 | 5537470 | Method and apparatus for handling in-bound telemarketing calls | |||
| 1631 | 5535270 | Automatic call distributor having multiple audio sources | |||
| 1632 | 5535256 | Method and system for automatically monitoring the performance quality of call center service representatives | |||
| 1633 | 5533115 | Network-based telephone system providing coordinated voice and data delivery | |||
| 1634 | 5533103 | Calling system and method | |||
| 1635 | 5533102 | Telephone auto attendant system for delivering chosen greetings to callers while on the phone | |||
| 1636 | 5528678 | Revertive calling automatic call distributor | |||
| 1637 | 5526417 | Automatic call distributor with automated postconversation message system | |||
| 1638 | 5519773 | Call sharing for inbound and outbound call center agents | |||
| 1639 | 5519772 | Network-based telephone system having interactive capabilities | |||
| 1640 | 5517566 | Method for allocating agent resources to multiple telephone call campaigns | |||
| 1641 | 5515426 | Telephone communication system having a locator | |||
| 1642 | 5515421 | Automatic batch broadcast system | |||
| 1643 | 5511117 | Integrated voice and business transaction reporting for telephone call centers | |||
| 1644 | 5511112 | Automated voice system for improving agent efficiency and improving service to parties on hold | |||
| 1645 | 5509055 | Inbound telecommunications services resources management system | |||
| 1646 | 5506894 | System for processing calling party information for international communications services | |||
| 1647 | 5500891 | Telecommunication system with multilink host computer call control interface system and method | |||
| 1648 | 5500795 | Method and system for monitoring and controlling the performance of a call processing center | |||
| 1649 | 5499291 | Arrangement for automating call-center agent-schedule-notification and schedule-adherence functions | |||
| 1650 | 5499289 | Systems, methods and articles of manufacture for performing distributed telecommunications | |||
| 1651 | 5495523 | Method for low priority telephony system assisted dialing | |||
| 1652 | 5495522 | Method and apparatus for audio teleconferencing a plurality of phone channels | |||
| 1653 | 5495284 | Scheduling and processing system for telephone video communication | |||
| 1654 | 5493609 | Telecommunication system for automatic switching between voice and data communications | |||
| 1655 | 5491746 | Unique ringing on a prime telephone | |||
| 1656 | 5490211 | Automatic call distributor with internal written message communication system and method | |||
| 1657 | 5488657 | Apparatus for and method of operating an automatic log on/log off circuit in a telephone system by disconnecting a headset | |||
| 1658 | 5488652 | Method and apparatus for training speech recognition algorithms for directory assistance applications | |||
| 1659 | 5487103 | Enhanced wide area audio response network | |||
| 1660 | 5487102 | Voice interface board for use in an operator system | |||
1995 | |||||
| 1661 | 5479487 | Calling center employing unified control system | |||
| 1662 | 5473676 | Telephone handset interface for automatic switching between voice and data communications | |||
| 1663 | 5469503 | Method for resynchronizing secondary database and primary database with preservation of functionality of an automatic call distribution system | |||
| 1664 | 5469491 | Telephone answering service with integrated voice and textual message storage | |||
| 1665 | 5467391 | Integrated intelligent call blending | |||
| 1666 | 5465290 | Confirming identity of telephone caller | |||
| 1667 | 5465286 | Apparatus for supervising an automatic call distribution telephone system | |||
| 1668 | 5463685 | Network based outbound call management | |||
| 1669 | 5463684 | Telecommunications system for transferring calls without a private branch exchange | |||
| 1670 | 5463677 | Method and apparatus for facilitating the making of collect calls | |||
| 1671 | 5461668 | Telephonic console with programmable nonvolatile personality memory and method | |||
| 1672 | 5459780 | Work at home agent ACD call distribution | |||
| 1673 | 5455903 | Object oriented customer information exchange system and method | |||
| 1674 | 5452348 | Automatic call distribution system with emergency conferencing and method | |||
| 1675 | 5448624 | Telephone network performance monitoring method and system | |||
| 1676 | 5444770 | Telephone handset interface for automatic switching between voice and data communications | |||
| 1677 | 5442693 | Integrated operator console | |||
| 1678 | 5436967 | Held party call-back arrangement | |||
| 1679 | 5436965 | Method and system for optimization of telephone contact campaigns | |||
| 1680 | 5432845 | Post answer telephone call redirection or rerouting | |||
| 1681 | 5430792 | Automated telephone calling system | |||
| 1682 | 5425093 | System for integrating a stand alone inbound automatic call distributor and a outbound automatic call dialer | |||
| 1683 | 5422937 | Remotely controlled telephone operator simulator | |||
| 1684 | 5420852 | Digital switching system connecting buses with incompatible protocols and telephone answering system and private automatic branch exchange with integrated voice and textual message recording | |||
| 1685 | 5412708 | Videophone system for scrutiny monitoring with computer control | |||
| 1686 | 5404400 | Outcalling apparatus | |||
| 1687 | 5404350 | Routing calls destined for inaccessible destinations | |||
| 1688 | 5402474 | System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information | |||
| 1689 | 5396591 | Telephone operator keying arrangement | |||
| 1690 | 5396542 | Method for use by a telecommunications system in enabling improved attendant services | |||
| 1691 | 5396536 | Automatic processing of calls with different communication modes in a telecommunications system | |||
| 1692 | 5392345 | Work at home ACD agent network | |||
| 1693 | 5392343 | On demand language interpretation in a telecommunications system | |||
| 1694 | 5390243 | Telemarketing complex with automatic threshold levels | |||
| 1695 | 5386412 | Telecommunication system protocol for asynchronous data communication between multiport switch control processor and information support personal computer terminal | |||
| 1696 | 5381470 | Supervisory management center with parameter testing and alerts | |||
1994 | |||||
| 1697 | 5377258 | Method and apparatus for an automated and interactive behavioral guidance system | |||
| 1698 | 5371785 | Telephonic console with multipersonality control apparatus and method | |||
| 1699 | 5365582 | Call distributing service system for a plurality of terminals | |||
| 1700 | 5365581 | Telephonic switching system with automatic port assignment capability and method | |||
| 1701 | 5365577 | Telecommunication display system | |||
| 1702 | 5365575 | Telephonic-interface lottery system | |||
| 1703 | 5359645 | Voice-data telephonic interface control system | |||
| 1704 | 5355403 | Customized, billing-controlled call bridging system | |||
| 1705 | 5353336 | Voice directed communications system archetecture | |||
| 1706 | 5351285 | Multiple format telephonic interface control system | |||
| 1707 | 5349633 | Telephonic-interface game control system | |||
| 1708 | 5343518 | System and method for controlling the dialing order of call record lists in an automated dialing system | |||
| 1709 | 5341412 | Apparatus and a method for predictive call dialing | |||
| 1710 | 5335269 | Two dimensional routing apparatus in an automatic call director-type system | |||
| 1711 | 5335266 | Automated telecommunication peripheral system | |||
| 1712 | 5333185 | System for processing calling party information for international communications services | |||
| 1713 | 5333133 | Call processing control system | |||
| 1714 | 5327491 | Method for pacing calls to reduce nuisance calls | |||
| 1715 | 5327490 | System and method for controlling call placement rate for telephone communication systems | |||
| 1716 | 5323444 | Emergency call system with call capacity/last chance routing feature | |||
| 1717 | 5317627 | Enhanced wide area audio response network | |||
| 1718 | 5315647 | Private branch exchange adapted for telemarketing | |||
| 1719 | 5311577 | Data processing system, method and program for constructing host access tables for integration of telephony data with data processing systems | |||
| 1720 | 5311569 | Line-based public safety answering point | |||
| 1721 | 5309505 | Automated voice system for improving agent efficiency and improving service to parties on hold | |||
| 1722 | 5309504 | Automated identification of attendant positions in a telecommunication system | |||
| 1723 | 5309028 | Call coverage arrangement in an ISDN switching system | |||
| 1724 | 5299260 | Telephone call handling system | |||
| 1725 | 5297195 | Method and apparatus for automatic telephone scheduling system | |||
| 1726 | 5295184 | Dynamically adjustable call pacing system | |||
| 1727 | 5291551 | Home agent telecommunication technique | |||
| 1728 | 5291550 | Dynamic network call distributor | |||
| 1729 | 5289523 | Telecommunications relay service method and apparatus | |||
| 1730 | 5283827 | Digital line card for interfacing a remotely located digital telephone to a central office system | |||
| 1731 | 5282243 | Recording of automatic number identification to identify lost customers | |||
| 1732 | 5276732 | Remote workstation use with database retrieval system | |||
1993 | |||||
| 1733 | 5274700 | Methods of automatically rerouting an incoming telephone call placed over a network | |||
| 1734 | 5271058 | Switchless automatic call distribution system used with a combination of networks | |||
| 1735 | 5267305 | Transparent inband signaling | |||
| 1736 | 5265157 | Answer supervision and service selection | |||
| 1737 | 5259024 | Telephone answering service with integrated voice and textual message storage | |||
| 1738 | 5259023 | Telephonic-interface statistical analysis system | |||
| 1739 | 5255309 | Telephonic-interface statistical analysis system | |||
| 1740 | 5251252 | Telephone interface call processing system with call selectivity | |||
| 1741 | 5249223 | Call-load-control arrangement for an emergency-call-answering center | |||
| 1742 | 5249221 | Telephone answering system with call transfer | |||
| 1743 | 5247569 | System and method for controlling outbound and inbound calls in a telephone communication system | |||
| 1744 | 5241584 | Response time evaluation unit | |||
| 1745 | 5239460 | Arrangement for motivating telemarketing agents | |||
| 1746 | 5228073 | Call identification display system | |||
| 1747 | 5226077 | Headset amplifier with automatic log on/log off detection | |||
| 1748 | 5224153 | Voice-data telephonic interface control system | |||
| 1749 | 5222124 | PBX system communications device | |||
| 1750 | 5222120 | Long distance telephone switching system with enhanced subscriber services | |||
| 1751 | 5218631 | Telephonic-interface game control system | |||
| 1752 | 5214688 | Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls | |||
| 1753 | 5210789 | Interactive telephone operator terminal | |||
| 1754 | 5189692 | Telephone operator simulator | |||
| 1755 | 5185786 | Automatic call center overflow retrieval system | |||
| 1756 | 5185782 | ACD arrangement for automatically returning a call at a time specified by the original caller | |||
| 1757 | 5185781 | Automation of telephone operator assistance calls | |||
| 1758 | 5184345 | Enhanced ISDN 800 service | |||
| 1759 | 5181239 | Call tagging user information in a telephonic environment | |||
| 1760 | 5181237 | Automation of telephone operator assistance calls | |||
| 1761 | 5181236 | Automatic call returning method for call distributor with message record capability | |||
| 1762 | 5179589 | Call progress pacing | |||
1992 | |||||
| 1763 | 5168515 | Switchless automatic call distribution system | |||
| 1764 | 5164983 | Telemarketing complex performance management system | |||
| 1765 | 5164982 | Telecommunication display system | |||
| 1766 | 5164981 | Voice response system with automated data transfer | |||
| 1767 | 5163087 | Delivery of customer data base key using automatic number identification | |||
| 1768 | 5163083 | Automation of telephone operator assistance calls | |||
| 1769 | 5163081 | Automated dual-party-relay telephone system | |||
| 1770 | 5157718 | Interface adapter permitting tops position to function as directory assistance unit | |||
| 1771 | 5155763 | Look ahead method and apparatus for predictive dialing using a neural network | |||
| 1772 | 5155761 | Automatic call back system and method of operation | |||
| 1773 | 5128990 | Method for exchanging a buzz signal between keyphone subsets | |||
| 1774 | 5128984 | Telephone interface call processing system with call selectivity | |||
| 1775 | 5117451 | Interface to and operation of a voice messaging system | |||
| 1776 | 5113430 | Enhanced wide area audio response network | |||
| 1777 | 5113429 | Telephone answering service with integrated voice and textual message storage | |||
| 1778 | 5109404 | Telephone call processor with select call routing | |||
| 1779 | 5101425 | Operations monitoring system | |||
| 1780 | 5097528 | System for integrating telephony data with data processing systems | |||
1991 | |||||
| 1781 | 5077788 | System and method for processing telephone communication | |||
| 1782 | 5073929 | Voice-data telephonic control system | |||
| 1783 | 5073890 | Remote agent operation for automatic call distributors | |||
| 1784 | 5070525 | Method for avoiding call blocking | |||
| 1785 | 5067149 | Telephone line communications control system with dynamic call streaming | |||
| 1786 | 5062103 | Telephone agent call management system | |||
| 1787 | 5054055 | Telephone system and method for the intelligent use of individual calling line identification information | |||
| 1788 | 5048075 | Telephonic-interface statistical analysis system | |||
| 1789 | 5046183 | Semi-automated operator assistance telecommunication calls | |||
| 1790 | 5046088 | Converter for in-band routing and/or origination information | |||
| 1791 | 5043983 | Time and charges information delivery for operator assistance telecommunication calls | |||
| 1792 | 5040208 | Coordinated voice and data display having temporary storage of transaction data | |||
| 1793 | 5036535 | Switchless automatic call distribution system | |||
| 1794 | 5033088 | Method and apparatus for effectively receiving voice input to a voice recognition system | |||
| 1795 | 5027384 | Personalized automatic call routing | |||
| 1796 | 5023868 | Automated call handling apparatus | |||
| 1797 | 5014303 | Operator services using speech processing | |||
| 1798 | 5014298 | Voice-data telephonic control system | |||
| 1799 | 5012512 | Telephone operator and agent to database communication arrangement | |||
| 1800 | 5008930 | Customer definable integrated voice/data call transfer technique | |||
| 1801 | 5003574 | Voice capture system | |||
| 1802 | 5001710 | Customer programmable automated integrated voice/data technique for communication systems | |||
| 1803 | 4989234 | Systems for capturing telephonic mass responses | |||
| 1804 | 4989233 | Systems for capturing telephonic mass responses | |||
| 1805 | 4988209 | Telephone agent management information system | |||
| 1806 | 4987587 | Method and apparatus for providing 800 number service | |||
| 1807 | 4982420 | Recording system with response categorization | |||
1990 | |||||
| 1808 | 4975945 | Universal telephone call relay system | |||
| 1809 | 4972461 | Call message delivery system and method | |||
| 1810 | 4956861 | Method and apparatus for addressee location | |||
| 1811 | 4949373 | Host load balancing | |||
| 1812 | 4943996 | Shared access to voice and information | |||
| 1813 | 4943995 | Semi-automated customer information system | |||
| 1814 | 4942602 | Coordinated transfer of voice and information through a network of digital switches | |||
| 1815 | 4935958 | Busy/no-answer call completion equipment | |||
| 1816 | 4933964 | Pacing of telephone calls for call origination management systems | |||
| 1817 | 4932050 | Proximity detection for telecommunications features | |||
| 1818 | 4930150 | Telephonic interface control system | |||
| 1819 | 4926462 | Interface to and operation of a voice messaging system | |||
| 1820 | 4924491 | Arrangement for obtaining information about abandoned calls | |||
| 1821 | 4918719 | Elimination of false requests for telephone operator assistance | |||
| 1822 | 4918322 | Voice/data-formatted telephone information storage and retrieval system | |||
| 1823 | 4916726 | Telephone answering service with integrated voice and textual message storage | |||
| 1824 | 4907260 | Telephone line communications control system | |||
| 1825 | 4896345 | Call handling system | |||
| 1826 | 4894857 | Method and apparatus for customer account servicing | |||
| 1827 | 4893328 | Automated telephone operator overflow device | |||
| 1828 | 4893325 | Integrated public safety answering point system | |||
1989 | |||||
| 1829 | 4881261 | Method for predictive pacing of calls in a calling system | |||
| 1830 | 4866756 | Interactive computerized communications systems with voice input and output | |||
| 1831 | 4864600 | Telephone call processing system | |||
| 1832 | 4856050 | Telephone message retrieval system with improved message processor and retrieval console including auto-disabling playback switch | |||
| 1833 | 4852149 | Automated call filter | |||
| 1834 | 4845739 | Telephonic-interface statistical analysis system | |||
| 1835 | 4837799 | Telephone line communications control system | |||
| 1836 | 4829514 | Digital voice recording and reproduction and telephone network signalling using direct storage in RAM of PCM encoded data | |||
| 1837 | 4827500 | Automatic speech recognition to select among call destinations | |||
| 1838 | 4817130 | Call management system with protocol converter and port controller | |||
| 1839 | 4813070 | Telephone intercept system | |||
| 1840 | 4809321 | Busy/no-answer call completion equipment | |||
| 1841 | 4805209 | Coordinated transfer of voice and information through a digital switch | |||
| 1842 | 4805207 | Message taking and retrieval system | |||
| 1843 | 4800583 | Overflow call handling system | |||
| 1844 | 4797911 | Customer account online servicing system | |||
| 1845 | 4797910 | Automated operator assistance calls with voice processing | |||
1988 | |||||
| 1846 | 4792968 | Statistical analysis system for use with public communication facility | |||
| 1847 | 4790004 | Implied principal busy status indicator for covered calls | |||
| 1848 | 4788682 | Telephone system adapted to telemarketing | |||
| 1849 | 4763353 | Terminal based adjunct call manager for a communication system | |||
| 1850 | 4739509 | Automated message chronicling system | |||
| 1851 | 4734930 | Voice recording apparatus | |||
| 1852 | 4719647 | Telephone message retrieval system with improved processor and retrieval console | |||
1987 | |||||
| 1853 | 4701950 | Telephone answering system with line detector | |||
| 1854 | 4697282 | Telephone operator voice storage and retrieval system | |||
| 1855 | 4692817 | Programmed conversation recording system | |||
| 1856 | 4682354 | Automatic call coverage for unattended PBX stations | |||
| 1857 | 4674116 | Telephone line concentrator without switching matrix | |||
| 1858 | 4656623 | Agent communication arrangements for telecommunication systems | |||
| 1859 | 4634811 | Call screening system | |||
1986 | |||||
| 1860 | 4629831 | Series connected interceptor | |||
| 1861 | 4626627 | Telephone line selector for use with a PBX | |||
| 1862 | 4623761 | Telephone operator voice storage and retrieval system | |||
| 1863 | 4620066 | Method and apparatus for sharing operators among assistance systems | |||
| 1864 | 4614842 | Secretarial telephone station with distributed processing for use with a secretarial answering system | |||
| 1865 | 4603236 | Secretarial answering system with distributed processing | |||
| 1866 | 4600814 | Automated system for establishing telephone voice connections | |||
| 1867 | 4599493 | Multi-line telephone control system | |||
| 1868 | 4574165 | Secretarial answering system | |||
| 1869 | 4567324 | Secretarial telephone station for use with a secretarial answering system | |||
1985 | |||||
| 1870 | 4559416 | Telephone line activity monitor | |||
| 1871 | 4539436 | Programmed conversation recording system | |||
| 1872 | 4529841 | Intercept information display for a private automatic branch exchange telephone system | |||
| 1873 | 4527013 | Telephone answering system | |||
| 1874 | 4527011 | Call concentrator with automatic line supervisor | |||
| 1875 | 4510351 | ACD Management information system | |||
| 1876 | 4503290 | Automatic line supervisor for use with a call concentrator | |||
1984 | |||||
| 1877 | 4476349 | Call message service | |||
| 1878 | 4468528 | Methods and apparatus for providing enhanced announcements in a telephone system | |||
| 1879 | 4451704 | Switching system auxiliary line transfer circuit | |||
| 1880 | 4438296 | Multimessage automatic telephone polling methods and apparatus | |||
| 1881 | 4436963 | Implied principal addressing in a call coverage arrangement | |||
1983 | |||||
| 1882 | 4375582 | Telephone answering system and method | |||
1982 | |||||
| 1883 | 4355207 | Telephone answering system | |||
| 1884 | 4338494 | Telephone call inventorying and sequencing system and method | |||
| 1885 | 4328396 | Total service telephone answering system | |||
| 1886 | 4310726 | Method of identifying a calling station at a call terminating facility | |||
1981 | |||||
| 1887 | 4302632 | Digitally-controlled telephone answering switching system | |||
| 1888 | 4256928 | Telephone call diverting and answering system | |||
1980 | |||||
| 1889 | 4210783 | Digitally controlled telephone answering switching system | |||
| 1890 | 4200772 | Computer controlled telephone answering system | |||
1979 | |||||
| 1891 | 4152547 | Selective monitor for an automatic telephone answering system | |||
| 1892 | 4150255 | Conversational telephone call distributor | |||
1978 | |||||
| 1893 | 4075426 | Parallel silent communicator | |||
| 1894 | 4072827 | Telephone patching apparatus | |||
| 1895 | 4071698 | Telephone system for audio demonstration and marketing of goods or services | |||
| 1896 | 4066847 | Automatic call answering and sequencing system | |||
1977 | |||||
| 1897 | 4052569 | Emergency call answering system | |||
| 1898 | 4028499 | Universal/assigned night answering system for EPABX | |||
1976 | |||||
| 1899 | 3989899 | Telephone scheduling system | |||
| 1900 | 3987252 | Computer controlled telephone answering system | |||
| 1901 | 3943290 | Semi-automatic telephone-answering system | |||
| © 2017, ПАТ-Инфо, В.И. Карнышев
Дата формирования списка: 03.04.2017 | |||||