СПИСОК патентов США - подгруппа МПК16 H04M3/36
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| № п/п | Номер патента | Название патента | |||
2017 | |||||
| 1 | 9571667 | Predictive toll-free number search | |||
| 2 | 9571666 | Toll-tree numbers metadata tagging and analysis | |||
| 3 | 9565318 | Quality of service adjustments to improve network utilization | |||
| 4 | 9553997 | Toll-free telecommunications management platform | |||
| 5 | 9553815 | Remote communication system, server apparatus, remote communication method, and program | |||
| 6 | 9544749 | Apparatus for emergency communications using dual satellite communications systems for redundancy and a means of providing additional information to rescue services to support emergency response | |||
2016 | |||||
| 7 | 9531886 | Routing tree enhancements based on real time performance statistics | |||
| 8 | 9524088 | User interface | |||
| 9 | 9516161 | Artificial call degradation | |||
| 10 | 9497316 | Data communication | |||
| 11 | 9491302 | Telephone call processing method and apparatus | |||
| 12 | 9491285 | Technique for performance management in a mobile communications network | |||
| 13 | 9485354 | Identifying call features and associations to detect call traffic pumping and take corrective action | |||
| 14 | 9485353 | Method and device for detecting a bridged tap within a telecommunication line | |||
| 15 | 9468016 | Method and apparatus for prioritizing voice over internet protocol signaling messages | |||
| 16 | 9467560 | End-to-end logic tracing of complex call flows in a distributed call system | |||
| 17 | 9467308 | Methods and apparatus to control synchronization in voice over internet protocol networks after catastrophes | |||
| 18 | 9456382 | Preemptive based radio channel access control | |||
| 19 | 9456075 | Codec sequence detection | |||
| 20 | 9451080 | Terminal communications display method and terminal | |||
| 21 | 9444938 | Multiple interaction live monitoring | |||
| 22 | 9426284 | Methods, systems, and computer readable media for call flow analysis using comparison level indicators | |||
| 23 | 9414133 | Capacity allocation of call-handling devices across call destinations | |||
| 24 | 9407764 | Systems and methods for presenting end to end calls and associated information | |||
| 25 | 9407320 | Detection of double talk in telecommunications networks | |||
| 26 | 9390418 | System and method for detecting and managing fraud | |||
| 27 | 9374454 | Reduction in network congestion | |||
| 28 | 9369571 | System and method for quality auto-blending in call routing | |||
| 29 | 9357085 | Methods, systems, and products for monitoring service usage | |||
| 30 | 9357047 | Method and system for a multitenancy telephone network | |||
| 31 | 9356872 | Load balancing of network communications | |||
| 32 | 9350808 | Method for routing transactions between internal and external partners in a communication center | |||
| 33 | 9338284 | Reduction in network congestion | |||
| 34 | 9338283 | Reduction in network congestion | |||
| 35 | 9325371 | Method for managing data transport using crosstalk data | |||
| 36 | 9258827 | Method and system for facilitating preemptive based radio channel access control | |||
| 37 | 9247457 | Gateway apparatus and voice communication method | |||
2015 | |||||
| 38 | 9210268 | System and method for transferring a call bridge between communication devices | |||
| 39 | 9185226 | Voicemail server monitoring/reporting via aggregated data | |||
| 40 | 9148506 | Method and system for processing application logs | |||
| 41 | 9137368 | Cloud computing call centers | |||
| 42 | 9125023 | Communication system, communication device mounted in vehicle, and switching apparatus | |||
| 43 | 9106737 | Systems and methods for recording resource association for recording | |||
| 44 | 9106736 | Multiple interaction live monitoring | |||
| 45 | 9100310 | Methods, systems, and computer program products for monitoring service usage | |||
| 46 | 9092791 | Provisioning system for network resources | |||
| 47 | 9077797 | System and method for quality auto-blending in call routing | |||
| 48 | 9065873 | Reduction of chaining in conference sessions | |||
| 49 | 9060037 | Method and apparatus for prioritizing voice over internet protocol signaling messages | |||
2014 | |||||
| 50 | 8811581 | Reporting unavailable trunk-related resources for a predictive dialer using a dynamic pacing algorithm | |||
| 51 | 8675839 | Reporting unavailable trunk-related resources for a predictive dialer using a dynamic pacing algorithm | |||
2012 | |||||
| 52 | 8271396 | Electronic commerce system and method for detecting fraud | |||
2006 | |||||
| 53 | 7058172 | Long distance bidirectional driver | |||
| 54 | 7035927 | Intelligent inbound/outbound communications blending | |||
2005 | |||||
| 55 | 6944134 | Method for measuring network performance parity | |||
| 56 | 6937706 | System and method for data recording | |||
| 57 | 6934379 | Multiple client remote agent network method | |||
| 58 | 6920440 | Forming a signature of parameters extracted from information | |||
| 59 | 6920209 | Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access | |||
| 60 | 6914974 | Communication arrangement | |||
| 61 | 6912521 | System and method for automatically conducting and managing surveys based on real-time information analysis | |||
| 62 | 6910072 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | |||
| 63 | 6888793 | Internet protocol network alternate routing system | |||
| 64 | 6882724 | System and method for providing call statistics in real time | |||
| 65 | 6882723 | Apparatus and method for quantifying an automation benefit of an automated response system | |||
| 66 | 6879685 | Apparatus and method for analyzing routing of calls in an automated response system | |||
| 67 | 6879586 | Internet protocol call-in centers and establishing remote agents | |||
| 68 | 6868152 | Retrieval of data related to a call center | |||
| 69 | 6865156 | Bandwidth control method, cell receiving apparatus, and traffic control system | |||
| 70 | 6862453 | System and method for distributed call processing using a distributed trunk idle list | |||
| 71 | 6845155 | Technique for effectively processing and dynamically routing communication calls | |||
2004 | |||||
| 72 | 6826194 | Method for serving IP users by graphically-based interaction to agents of a call center | |||
| 73 | 6823054 | Apparatus and method for analyzing an automated response system | |||
| 74 | 6823052 | Method and system in an overload situation in a telephone exchange system | |||
| 75 | 6822945 | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue | |||
| 76 | 6801606 | Fraud monitoring system | |||
| 77 | 6792098 | Inter-network line level adjustment method and system | |||
| 78 | 6788930 | Method and system for depleting backlog in a communication system | |||
| 79 | 6785370 | System and method for integrating call record information | |||
| 80 | 6785369 | System and method for data recording and playback | |||
| 81 | 6782093 | Graphical method and system for visualizing performance levels in time-varying environment | |||
| 82 | 6778653 | Storing information about a telephony session | |||
| 83 | 6775375 | Service and information management system for determining, replicating or correcting failed calls in a telecommunications network | |||
| 84 | 6775249 | Connection handling in communications networks | |||
| 85 | 6757548 | Method and apparatus in a wireless messaging system for estimating and using required delivery parameters to meet a target transmission reliability | |||
| 86 | 6757361 | Signal monitoring apparatus analyzing voice communication content | |||
| 87 | 6751295 | Method and apparatus for measuring communication market statistics | |||
| 88 | 6748247 | System and method of handling dormancy in wireless networks | |||
| 89 | 6741699 | Arrangement for controlling the volume and type of contacts in an internet call center | |||
| 90 | 6732082 | System, method and computer program product for processing event records | |||
| 91 | 6728345 | System and method for recording and storing telephone call information | |||
| 92 | 6718366 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | |||
| 93 | 6711256 | System and method for telemarketing through a hypertext network | |||
| 94 | 6711253 | Method and apparatus for analyzing performance data in a call center | |||
| 95 | 6707900 | Dynamic load limiting | |||
| 96 | 6707792 | Overload reduction in a communication system | |||
| 97 | 6704303 | IP/telephony user interface for a hybrid communication system | |||
| 98 | 6701146 | Method for calculating call processing capacity of mobile communication system using internet communication network | |||
| 99 | 6697480 | Method and network for routing a communication through an alternate carrier | |||
| 100 | 6690664 | Call center communications system for handling calls to a call center | |||
| 101 | 6687226 | Base station subsystem and method for handling an increase in traffic volume that overloads a terrestrial link in an internet protocol network | |||
| 102 | 6683939 | Method and apparatus for logging DTMF phone symbols dialed from an extension | |||
| 103 | 6678360 | Telephonic-interface statistical analysis system | |||
| 104 | 6674847 | Method and apparatus for performing a traffic measurement in a telecommunication network | |||
| 105 | 6674839 | Method, system, and article for informing a telecommunication customer of a future performance estimate for a telecommunication feature | |||
| 106 | 6674719 | Quotient algorithm in monitoring disturbance processes | |||
2003 | |||||
| 107 | 6665291 | Method and system for carrying data, voice and video across an internet protocol based wireless telecommunications network | |||
| 108 | 6654798 | Automatic contact distribution system definable agent log-off reasons | |||
| 109 | 6650731 | Simulator for simulating an intelligent network | |||
| 110 | 6640143 | Method for performance measurement and analysis of local exchange carrier interconnections | |||
| 111 | 6625266 | Event pre-processing for composing a report | |||
| 112 | 6625139 | Apparatus and methods for coordinating internet protocol telephone and data communications | |||
| 113 | 6614894 | System and method for mass call onset detection in a communications network | |||
| 114 | 6611583 | Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access | |||
| 115 | 6608831 | Breakout/break-in hybrid network system | |||
| 116 | 6601048 | System and method for detecting and managing fraud | |||
| 117 | 6600822 | Method for telephony call blending | |||
| 118 | 6600816 | Connection management servicing method for communication channel | |||
| 119 | 6598033 | Problem model for alarm correlation | |||
| 120 | 6597685 | Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network | |||
| 121 | 6581105 | Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center | |||
| 122 | 6577711 | Methods for detecting defective communications lines | |||
| 123 | 6574321 | Apparatus and method for management of policies on the usage of telecommunications services | |||
| 124 | 6570967 | Voice-data telephonic interface control system | |||
| 125 | 6567511 | System and method for real-time fraud detection within a telecommunications system | |||
| 126 | 6567510 | Traffic monitor for detecting trunk traffic congestion in a telephone switching network | |||
| 127 | 6564227 | Customer support system | |||
| 128 | 6560323 | Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access | |||
| 129 | 6556666 | Notification system for multimedia messaging systems | |||
| 130 | 6542729 | System and method for minimizing fraudulent usage of a mobile telephone | |||
| 131 | 6539419 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | |||
| 132 | 6532235 | Method and tool for calculating impact of voice traffic on fast packet networks | |||
| 133 | 6532214 | Controlling traffic congestion in intelligent electronic networks | |||
| 134 | 6529594 | System and method for generating quality of service statistics for an international communications network | |||
| 135 | 6526136 | System and computer program for routing a dedicated number through alternate telephone carriers | |||
| 136 | 6526043 | Method and apparatus for charging for an outgoing voice call performed during an internet session | |||
| 137 | 6526025 | Method for measuring network performance parity | |||
| 138 | 6516052 | Method of scheduling connections | |||
| 139 | 6515968 | Integrated interface for real time web based viewing of telecommunications network call traffic | |||
| 140 | 6512822 | Method and arrangement for measuring holding time in communication networks | |||
| 141 | 6512415 | Telephonic-interface game control system | |||
| 142 | 6510220 | Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location | |||
| 143 | 6510214 | System and method of detecting overload in a service control point of a telecommunications network | |||
2002 | |||||
| 144 | 6493446 | Call center posting program | |||
| 145 | 6487277 | Apparatus and method for improving the user interface of integrated voice response systems | |||
| 146 | 6484033 | Wireless communication system for location based schedule management and method therefor | |||
| 147 | 6480749 | Method for performance measurement and an analysis of local exchange carrier interconnections | |||
| 148 | 6466778 | Monitoring a communication network | |||
| 149 | 6457039 | Method and apparatus for avoiding IP-address collision when connecting an incoming voice phone call to an internet application | |||
| 150 | 6449346 | Telephone-television interface statistical analysis system | |||
| 151 | 6449270 | Dynamic re-routing | |||
| 152 | 6442269 | Method and apparatus for integrating business data and transaction data in a transaction processing environment | |||
| 153 | 6442265 | Method for detecting and reducing fraudulent telephone calls | |||
| 154 | 6438551 | Load control and overload protection for a real-time communication system | |||
| 155 | 6434223 | Telephone interface call processing system with call selectivity | |||
| 156 | 6430286 | Service and information management system for a telecommunications network | |||
| 157 | 6430278 | System and device for detecting subscriber's busy hour | |||
| 158 | 6424703 | Telephonic-interface lottery system | |||
| 159 | 6421632 | Method of monitoring disturbances apt to occur at random or in bursts | |||
| 160 | 6404883 | System and method for providing call statistics in real time | |||
| 161 | 6404857 | Signal monitoring apparatus for analyzing communications | |||
| 162 | 6393118 | Service and information management system for a telecommunications network | |||
| 163 | 6393114 | Switching equipment for setting up a connection between at least two telephone subscribers | |||
| 164 | 6393113 | Means for and methods of detecting fraud, lack of credit, and the like from the SS# 7 system network | |||
| 165 | 6393018 | Apparatus and methods enhancing call routing to and within call-centers | |||
| 166 | 6389133 | Method for telephony call blending | |||
| 167 | 6389112 | Method and apparatus for on-line monitoring of telecommunication network switches | |||
| 168 | 6385637 | Periodic process timer | |||
| 169 | 6381221 | System and method for monitoring line performance in a digital communication network | |||
| 170 | 6377567 | System and method for distributing data collected from call center services | |||
| 171 | 6373932 | Configuration tracking system | |||
| 172 | 6373836 | Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system | |||
| 173 | 6370574 | Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location | |||
| 174 | 6370238 | System and method for improved user interface in prompting systems | |||
| 175 | 6366665 | Remote ACD data base modification via telephone | |||
| 176 | 6363248 | Intelligent cellular forwarding system | |||
| 177 | 6363052 | Congestion control in network systems | |||
| 178 | 6351525 | Method and apparatus for conservation of switching exchange resources | |||
| 179 | 6349134 | Telephonic-interface statistical analysis system | |||
| 180 | 6349131 | Apparatus and method for graphically outputting status of trunk in switching system | |||
| 181 | 6347077 | Traffic measurement in a communication system | |||
| 182 | 6339644 | Method and apparatus for intelligent data network call spawning system | |||
| 183 | 6335967 | Buffer for connection data | |||
| 184 | 6335965 | Voice-data telephonic interface control system | |||
2001 | |||||
| 185 | 6330312 | Communications network | |||
| 186 | 6327364 | Reducing resource consumption by ACD systems | |||
| 187 | 6327361 | Multivariate rate-based overload control for multiple-class communications traffic | |||
| 188 | 6327352 | System and method for real-time fraud detection within a telecommunications system | |||
| 189 | 6327344 | Enhanced network subscriber service (ENSS) | |||
| 190 | 6320956 | Multiple client remote agent network method | |||
| 191 | 6320943 | Electronic directory system and method | |||
| 192 | 6310950 | Method, exchange and telecommunications network for controlling the establishment of connections to a subscriber who is the destination of mass calling | |||
| 193 | 6308062 | Wireless telephony system enabling access to PC based functionalities | |||
| 194 | 6304875 | Event recording in a service database system | |||
| 195 | 6304635 | Call control management system | |||
| 196 | 6295344 | Telephone travel card system under the control of its customers | |||
| 197 | 6292801 | System and method for managing computer and phone network resources | |||
| 198 | 6292793 | Event recording in a service database system | |||
| 199 | 6292552 | Apparatus and method for routing a dedicated number through alternate telephone carriers | |||
| 200 | 6292547 | Telephonic-interface statistical analysis system | |||
| 201 | 6289094 | External positivistic forward transfer in call routing systems | |||
| 202 | 6289084 | Apparatus, method and system for personal telecommunication call screening and alerting | |||
| 203 | 6285753 | System and method for locally intelligent and adaptive dialing of telephone and other network access numbers | |||
| 204 | 6282424 | Resource controllers for use in a non-unitary service system | |||
| 205 | 6278778 | System and method of power limiting call processing in telecommunications equipment | |||
| 206 | 6269150 | Reliable, unattended, automated testing system and method for complex telecommunication systems | |||
| 207 | 6266532 | Method and apparatus for determining the optimal number of analog and digital radios in a dual-mode wireless network | |||
| 208 | 6259776 | System for controlling telecommunication overload traffic | |||
| 209 | 6252950 | Predictive bursty real-time traffic control for telecommunications switching systems | |||
| 210 | 6252947 | System and method for data recording and playback | |||
| 211 | 6252946 | System and method for integrating call record information | |||
| 212 | 6249570 | System and method for recording and storing telephone call information | |||
| 213 | 6246752 | System and method for data recording | |||
| 214 | 6243455 | Reducing message traffic in intelligent network | |||
| 215 | 6243449 | Mass calling event detection and control | |||
| 216 | 6236998 | Event recording in a service database system | |||
| 217 | 6233326 | Method and apparatus for identifying a line blockage | |||
| 218 | 6229888 | System and method for operating a plurality of call centers | |||
| 219 | 6226374 | Capacity provisioning for AIN | |||
| 220 | 6212266 | Fraud prevention in a telecommunications network | |||
| 221 | 6195416 | Method to trap a called number in a telecommunications network | |||
| 222 | 6185439 | Method for providing on demand service measurements | |||
| 223 | 6185287 | Parallel data transfer and synchronization | |||
| 224 | 6181788 | Uniform control of mixed platforms in telephony | |||
| 225 | 6181776 | Network management of automatic call distributor resources | |||
| 226 | 6175564 | Apparatus and methods for managing multiple internet protocol capable call centers | |||
| 227 | 6175563 | Parallel data transfer and synchronization in computer-simulated telephony | |||
| 228 | 6169892 | Flow control of authentication triplet request for reducing usage time of a central processor | |||
2000 | |||||
| 229 | 6163604 | Automated fraud management in transaction-based networks | |||
| 230 | 6163598 | Interactive graphic payphone | |||
| 231 | 6160875 | Method of managing overload of message in the communication system | |||
| 232 | 6157707 | Automated and selective intervention in transaction-based networks | |||
| 233 | 6151387 | Telephonic-interface game control system | |||
| 234 | 6148065 | Telephonic-interface statistical analysis system | |||
| 235 | 6147974 | Apparatus for monitoring state of traffic in telecommunication network | |||
| 236 | 6137862 | Failover mechanism for computer/telephony integration monitoring server | |||
| 237 | 6134318 | System and method for telemarketing through a hypertext network | |||
| 238 | 6130938 | Automatic call forwarding | |||
| 239 | 6129604 | Dynamic load distribution in a wireless communication system to equalize loading on mobile switching centers | |||
| 240 | 6119000 | Method and apparatus for tracking identity-code changes in a communications system | |||
| 241 | 6108408 | Apparatus and method for routing a dedicated number through alternate telephone carriers | |||
| 242 | 6104801 | Escalatory reactive call routing | |||
| 243 | 6104799 | Customer defined call setup | |||
| 244 | 6097792 | Interactive method and apparatus for the generation of leads | |||
| 245 | 6091801 | Emulator for a telephone system | |||
| 246 | 6085095 | Method for determining the spatial distribution of the traffic volume within a mobile radio communications network | |||
| 247 | 6081591 | Signaling network gateway device and method for use in a signaling network | |||
| 248 | 6078651 | Method and a system for providing service to telecommunication subscribers at low traffic intensity | |||
| 249 | 6078647 | Method and apparatus for detecting a data service provider in a public switched telephone network | |||
| 250 | 6075848 | Call patterns in a communications network | |||
| 251 | 6070072 | Method and apparatus for intelligently generating an error report in a radio communication system | |||
| 252 | 6064667 | Apparatus and methods enhancing call routing to and within call centers | |||
| 253 | 6061442 | Method and apparatus for improved call control scheduling in a distributed system with dissimilar call processors | |||
| 254 | 6061433 | Dynamically changeable menus based on externally available data | |||
| 255 | 6058163 | Method and system for monitoring call center service representatives | |||
| 256 | 6055308 | Method and system for determining and using multiple object states in a computer telephony integration system | |||
| 257 | 6044135 | Telephone-interface lottery system | |||
| 258 | 6041108 | Method and apparatus for intelligent network call handling in a telephone exchange | |||
| 259 | 6038307 | International redial system driven by unsuccessful call reasons | |||
| 260 | 6035027 | Interactive telephone system for optimizing service economy | |||
| 261 | 6035021 | Telephonic-interface statistical analysis system | |||
| 262 | 6021428 | Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center | |||
| 263 | 6021114 | Method and system for utilizing communications lines | |||
| 264 | 6016344 | Telephonic-interface statistical analysis system | |||
| 265 | 6011841 | Communication service method and exchange system for notifying a terminating subscriber of an originating subscriber | |||
| 266 | 6011792 | Escalatory reactive call routing | |||
1999 | |||||
| 267 | 6005928 | Method and system for automatic distribution addressing | |||
| 268 | 6002753 | Method and apparatus for interfacing computers to exchange telephone call business information | |||
| 269 | 5991395 | Implementation of call-center outbound dialing capability at a telephony network level | |||
| 270 | 5991393 | Method for telephony call blending | |||
| 271 | 5991392 | Agent-initiated dynamic requeing | |||
| 272 | 5991391 | Dynamic re-routing | |||
| 273 | 5991390 | Method and apparatus for teleworking from remote terminals | |||
| 274 | 5978358 | Method for determining network switch capacity | |||
| 275 | 5974126 | Method and telecommunications network for control of mass calling | |||
| 276 | 5974120 | Telephone interface call processing system with call selectivity | |||
| 277 | 5970065 | Uniform control of mixed platforms in telephony | |||
| 278 | 5966372 | Methods for resource control in a non-unitary service system | |||
| 279 | 5963912 | Telephone-based personnel tracking system | |||
| 280 | 5956393 | System and method for limiting call velocity attempts in a public switched telephone network | |||
| 281 | 5953332 | Agent-initiated dynamic requeing | |||
| 282 | 5949864 | Fraud prevention apparatus and method for performing policing functions for telephone services | |||
| 283 | 5949862 | Traffic measuring apparatus and method | |||
| 284 | 5946379 | Service and information management system for a telecommunications network | |||
| 285 | 5946375 | Method and system for monitoring call center service representatives | |||
| 286 | 5945990 | PBX data retrieval and reporting system and method | |||
| 287 | 5940497 | Statistically-predictive and agent-predictive call routing | |||
| 288 | 5940496 | Apparatus and methods enhancing call routing within and between call-centers | |||
| 289 | 5937390 | On-line advertising system and its method | |||
| 290 | 5937043 | Mechanism for a system and method for detecting fraudulent use of collect calls | |||
| 291 | 5937042 | Method and system for rehome optimization | |||
| 292 | 5937029 | Data logging system employing M[N +1] redundancy | |||
| 293 | 5933492 | Method and system for determining and using multiple object states in a computer telephony integration system | |||
| 294 | 5930337 | Dynamic message-mailbox size variation | |||
| 295 | 5930335 | Method and apparatus for tapping control in an electronic switching system | |||
| 296 | 5930334 | Method and apparatus for monitoring the operation of telecommunications equipment | |||
| 297 | 5926538 | Method for routing calls to call centers based on statistical modeling of call behavior | |||
| 298 | 5926533 | Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access | |||
| 299 | 5923742 | System and method for detecting mass addressing events | |||
| 300 | 5920611 | Method of intercepting telecommunications | |||
| 301 | 5917898 | Telecommunications network traffic management system | |||
| 302 | 5917893 | Multiple format telephonic interface control system | |||
| 303 | 5915012 | System and method for operating a plurality of call centers | |||
| 304 | 5915011 | Statistically-predictive and agent-predictive call routing | |||
| 305 | 5914951 | System and method for controlling and monitoring communication between customers and customer service representatives | |||
| 306 | 5913177 | Traffic distribution analysis in a land mobile radio system | |||
| 307 | 5911134 | Method for planning, scheduling and managing personnel | |||
| 308 | 5907602 | Detecting possible fraudulent communication usage | |||
| 309 | 5905792 | External positivistic forward transfer in call routing systems | |||
| 310 | 5905785 | Detecting high usage telecommunications lines | |||
| 311 | 5905775 | Statistical distribution of voice mail messages | |||
| 312 | 5903909 | Method and arrangement for storing on tape information produced by a switching exchange system | |||
| 313 | 5903831 | System and method of preventing fraudulent call transfers in a radio telecommunications network | |||
| 314 | 5903635 | Advertising effectiveness rating system | |||
| 315 | 5901209 | Caller ID substitution for selected telephone callers | |||
| 316 | 5898762 | Telephonic-interface statistical analysis system | |||
| 317 | 5896447 | Method for accommodating ported directory numbers affected by call block controls implemented in a telecommunications network | |||
| 318 | 5892818 | Method of controlling message overload on a program in a plural processor controlled switching system | |||
| 319 | 5889799 | Method and system for optimization of telephone contact campaigns | |||
| 320 | 5884175 | Handover following in a mobile radio system | |||
| 321 | 5883964 | Interactive telephone system for optimizing service economy | |||
| 322 | 5883940 | Interactive method and apparatus for the generation of leads | |||
| 323 | 5881140 | Apparatus and method of determining switch utilization within a telecommunications network | |||
| 324 | 5881137 | Traffic control in a telecommunications system | |||
| 325 | 5878113 | Service and information management system for a telecommunications network | |||
| 326 | 5878027 | Episodic traffic monitor | |||
| 327 | 5867572 | Customer queuing arrangement | |||
| 328 | 5867565 | Intelligent network having service control node and service switching node for achieving traffic data collection processing | |||
| 329 | 5867564 | Time-of-day clock synchronization in commincations networks | |||
| 330 | 5864616 | System and method for providing call statistics in real time | |||
| 331 | 5864606 | Toll free message response | |||
| 332 | 5859661 | Technique for reducing overload in a shared transmission network | |||
1998 | |||||
| 333 | 5854832 | Monitoring system and method used in automatic call distributor for timing incoming telephone calls | |||
| 334 | 5848143 | Communications system using a central controller to control at least one network and agent system | |||
| 335 | 5844974 | Emergency telephone communications system | |||
| 336 | 5841848 | System and method for completing telephone calls to emergency telephone numbers in highly concentrated access systems | |||
| 337 | 5835576 | Telephonic-interface lottery device | |||
| 338 | 5835572 | Customized, billing controlled call bridging system | |||
| 339 | 5828734 | Telephone interface call processing system with call selectivity | |||
| 340 | 5825861 | Telecommunications networks | |||
| 341 | 5825769 | System and method therefor of viewing in real time call traffic of a telecommunications network | |||
| 342 | 5822401 | Statistical diagnosis in interactive voice response telephone system | |||
| 343 | 5818907 | Method and system for automatically monitoring the performance quality of call center service representatives | |||
| 344 | 5815566 | Apparatus and method for dynamic inbound/outbound call management and for scheduling appointments | |||
| 345 | 5815565 | Service evaluation system and method for a telephonic switch | |||
| 346 | 5815551 | Telephonic-interface statistical analysis system | |||
| 347 | 5809491 | Call traffic based exception generating system | |||
| 348 | 5805686 | Telephone fraud detection system | |||
| 349 | 5796791 | Network based predictive dialing | |||
| 350 | 5793846 | Telephonic-interface game control system | |||
| 351 | 5790798 | Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location | |||
| 352 | 5787161 | Network designer for communication networks | |||
| 353 | 5787156 | Telephonic-interface lottery system | |||
| 354 | 5778057 | Service control point congestion control method | |||
| 355 | 5777558 | Method for detecting fraudulent use of a communication system | |||
| 356 | 5768360 | Subscriber call routing processing system | |||
| 357 | 5768354 | Fraud evaluation and reporting system and method thereof | |||
| 358 | 5768352 | Generalized statistics engine for telephone network | |||
| 359 | 5768284 | Monitoring of periodic patterns | |||
| 360 | 5757904 | Context-sensitive presentation of information to call-center agents | |||
| 361 | 5754120 | Network congestion measurement method and apparatus | |||
| 362 | 5751969 | Apparatus and methods for predicting and managing congestion in a network | |||
| 363 | 5740234 | Telephone call monitoring method and apparatus | |||
| 364 | 5740233 | System and method for statistical diagnosis of the operation of an automated telephone system | |||
| 365 | 5737405 | Apparatus and method for detecting conversation interruptions in a telephonic switch | |||
| 366 | 5737399 | Network information architecture having centralizing storage and verification element | |||
| 367 | 5734706 | Caller identification and data retrieval system | |||
| 368 | 5734697 | Method and apparatus for improving telecommunications system performance | |||
| 369 | 5729597 | Service and information management system for a telecommunications network | |||
| 370 | 5724404 | Integrated international telephone circuit monitoring system | |||
| 371 | 5724263 | Automatic temporospatial pattern analysis and prediction in a telecommunications network using rule induction | |||
| 372 | 5721770 | Agent vectoring programmably conditionally assigning agents to various tasks including tasks other than handling of waiting calls | |||
| 373 | 5719930 | Method of volume screening signalling messages in a telecommunication system | |||
| 374 | 5719928 | Apparatus and method for automated audio teleconferencing having enhanced billing and reservation features | |||
| 375 | 5710808 | Telephone dialling code processor | |||
| 376 | 5708697 | Communication network call traffic manager | |||
| 377 | 5706338 | Real-time communications fraud monitoring system | |||
1997 | |||||
| 378 | 5699412 | Systems and methods for statistical distribution of messages in a message recording system | |||
| 379 | 5696811 | Method and system for automatically monitoring the performance quality of call center service representatives | |||
| 380 | 5692034 | Customized, billing-controlled call bridging system | |||
| 381 | 5687223 | Method for acquiring statistics in a telephone network employing flexibly changeable rules | |||
| 382 | 5684964 | Method and system for monitoring and controlling the performance of an organization | |||
| 383 | 5684872 | Prediction of a caller's motivation as a basis for selecting treatment of an incoming call | |||
| 384 | 5684868 | Communication line monitoring system | |||
| 385 | 5684863 | Telephonic-interface statistical analysis system | |||
| 386 | 5675511 | Apparatus and method for event tagging for multiple audio, video, and data streams | |||
| 387 | 5666397 | Individual telephone line call event buffering system | |||
| 388 | 5659593 | Detection of deviations in monitored patterns | |||
| 389 | 5655120 | Method for load balancing in a multi-processor system where arising jobs are processed by a plurality of processors under real-time conditions | |||
| 390 | 5655013 | Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access | |||
| 391 | 5652785 | Enhanced wide area audio response network | |||
| 392 | 5646988 | Incoming call controller for preferentially connecting a waiting call based on number of previous unsuccessful call attempts | |||
| 393 | 5646839 | Telephone-based personnel tracking system | |||
| 394 | 5634008 | Method and system for threshold occurrence detection in a communications network | |||
| 395 | 5631953 | Circuit arrangement for integration of EDP systems in the utilization of telephone systems | |||
| 396 | 5627886 | System and method for detecting fraudulent network usage patterns using real-time network monitoring | |||
| 397 | 5623540 | PBX data retrieval and reporting system and method | |||
| 398 | 5621790 | Method and system for optimization of telephone contact campaigns | |||
| 399 | 5621789 | Method and system for integrating a plurality of call center agent performance enhancement modules | |||
| 400 | 5619556 | Automated telecommunication peripheral system | |||
| 401 | 5615255 | Method and apparatus for measuring loads in a common channel signalling link | |||
| 402 | 5610915 | System and method therefor of viewing call traffic of a telecommunications network | |||
| 403 | 5608788 | Information display provided to calling party | |||
| 404 | 5606600 | Generalized statistics engine for telephone network employing a network information concentrator | |||
| 405 | 5596632 | Message-based interface for phone fraud system | |||
| 406 | 5594790 | Method for selecting and controlling the automatic dialing of a call record campaign | |||
1996 | |||||
| 407 | 5590187 | Call transfer with automatic return | |||
| 408 | 5583928 | Detecting local exchange failure and resultant control of a communications network | |||
| 409 | 5583792 | Method and apparatus for integration of traffic measurement and queueing performance evaluation in a network system | |||
| 410 | 5581610 | Method for network traffic regulation and management at a mediated access service control point in an open advanced intelligent network environment | |||
| 411 | 5581607 | Customized, billing-controlled call bridging system | |||
| 412 | 5572586 | Communication control apparatus and method and communication exchange apparatus and method | |||
| 413 | 5570410 | Dynamic resource allocation process for a service control point in an advanced intelligent network system | |||
| 414 | 5561707 | Telephonic-interface statistical analysis system | |||
| 415 | 5561700 | Device for measuring analog telephony signals | |||
| 416 | 5555298 | Method and system for establishing a connection between parties in a network | |||
| 417 | 5555295 | Service and information management system for a telecommunications network | |||
| 418 | 5553133 | System and method for predictive outdialing | |||
| 419 | 5553120 | Telephonic-interface game control system | |||
| 420 | 5550914 | Communications signalling network apparatus | |||
| 421 | 5550903 | Method for monitoring telephone completion data | |||
| 422 | 5546456 | Telecommunication system with inbound call responsive predictive outdialing system and method | |||
| 423 | 5546455 | Method for accessing real-time data in an automatic call distribution system | |||
| 424 | 5546452 | Communications system using a central controller to control at least one network and agent system | |||
| 425 | 5544220 | System for integrating a stand alone inbound automatic call distributor and an outbound automatic call dialer | |||
| 426 | 5535265 | Method and circuitry for controlling voice mail, call logging and call blocking functions using a modem | |||
| 427 | 5535257 | Method and apparatus for managing telephone calls in a selective call radio system controller | |||
| 428 | 5535256 | Method and system for automatically monitoring the performance quality of call center service representatives | |||
| 429 | 5530931 | Method and apparatus for providing a look ahead feature for enhanced call forwarding in a telecommunications system | |||
| 430 | 5530744 | Method and system for dynamic customized call routing | |||
| 431 | 5528676 | Missed calls accounting and reporting system | |||
| 432 | 5524145 | Incoming call completion threshold restriction | |||
| 433 | 5519773 | Call sharing for inbound and outbound call center agents | |||
| 434 | 5513257 | Method for controlling overload in centralized and distributed operating hybrid switching system | |||
| 435 | 5511112 | Automated voice system for improving agent efficiency and improving service to parties on hold | |||
| 436 | 5509063 | Method of controlling a telecommunications network using call gapping | |||
| 437 | 5509055 | Inbound telecommunications services resources management system | |||
| 438 | 5504810 | Telecommunications fraud detection scheme | |||
| 439 | 5500795 | Method and system for monitoring and controlling the performance of a call processing center | |||
| 440 | 5495521 | Method and means for preventing fraudulent use of telephone network | |||
| 441 | 5488715 | Process for integrated traffic data management and network surveillance in communications networks | |||
| 442 | 5488648 | Behavior monitoring and analyzing system for stored program controlled switching system | |||
| 443 | 5487103 | Enhanced wide area audio response network | |||
| 444 | 5483590 | Processing of operational data in telecommunication system | |||
1995 | |||||
| 445 | 5473681 | Method for use in completing telephone calls | |||
| 446 | 5467391 | Integrated intelligent call blending | |||
| 447 | 5465286 | Apparatus for supervising an automatic call distribution telephone system | |||
| 448 | 5463731 | Monitor screen graphic value indicator system | |||
| 449 | 5463685 | Network based outbound call management | |||
| 450 | 5463683 | Blocked call notification system | |||
| 451 | 5462438 | Method of displaying multiple time series and display generated thereby | |||
| 452 | 5459780 | Work at home agent ACD call distribution | |||
| 453 | 5452350 | Subscriber call routing processing system | |||
| 454 | 5450483 | Method of controlling overloads in a telecommunications network | |||
| 455 | 5450468 | Method of rapidly assessing damage to outside loop plant | |||
| 456 | 5448632 | Call monitoring system for intelligent call processing | |||
| 457 | 5448624 | Telephone network performance monitoring method and system | |||
| 458 | 5442679 | Apparatus for use in isolating the cause of a dropped telecommunication call | |||
| 459 | 5438570 | Service observing equipment for signalling System Seven telephone network | |||
| 460 | 5437009 | Method and system for displaying status information of communications networks | |||
| 461 | 5436966 | Interface for handling event messages generated by telecommunications switches with automatic call distribution capability | |||
| 462 | 5436965 | Method and system for optimization of telephone contact campaigns | |||
| 463 | 5425093 | System for integrating a stand alone inbound automatic call distributor and a outbound automatic call dialer | |||
| 464 | 5425087 | Telephone usage monitoring arrangement | |||
| 465 | 5425086 | Load control system for controlling a plurality of processes and exchange system having load control system | |||
| 466 | 5410589 | Telephone system adapted to report to customers telephone facility traffic data | |||
| 467 | 5410537 | Communications installation | |||
| 468 | 5402474 | System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information | |||
| 469 | 5390243 | Telemarketing complex with automatic threshold levels | |||
| 470 | 5390232 | System for control of subscriber progragmmability | |||
1994 | |||||
| 471 | 5367567 | Subscriber apparatus with ringer generator for sending ringer signal to subscriber line | |||
| 472 | 5365575 | Telephonic-interface lottery system | |||
| 473 | 5359646 | Testing of distributed communications networks | |||
| 474 | 5359645 | Voice-data telephonic interface control system | |||
| 475 | 5357564 | Intelligent call screening in a virtual communications network | |||
| 476 | 5355403 | Customized, billing-controlled call bridging system | |||
| 477 | 5351287 | Method and apparatus for data evidence collection | |||
| 478 | 5351285 | Multiple format telephonic interface control system | |||
| 479 | 5349633 | Telephonic-interface game control system | |||
| 480 | 5343518 | System and method for controlling the dialing order of call record lists in an automated dialing system | |||
| 481 | 5341412 | Apparatus and a method for predictive call dialing | |||
| 482 | 5335268 | Intelligent routing of special service telephone traffic | |||
| 483 | 5335266 | Automated telecommunication peripheral system | |||
| 484 | 5333183 | Universal MDR data record collection and reporting system | |||
| 485 | 5327491 | Method for pacing calls to reduce nuisance calls | |||
| 486 | 5327490 | System and method for controlling call placement rate for telephone communication systems | |||
| 487 | 5325426 | Method for overload prevention in a switching center of a communications network | |||
| 488 | 5325292 | Tour/schedule generation for a force management system | |||
| 489 | 5317627 | Enhanced wide area audio response network | |||
| 490 | 5313517 | Automatic busy message sending system for telephone communication | |||
| 491 | 5311583 | International priority calling system with callback features | |||
| 492 | 5311574 | Automatic customer call back for automatic call distribution systems | |||
| 493 | 5309505 | Automated voice system for improving agent efficiency and improving service to parties on hold | |||
| 494 | 5309434 | Multi-media communication apparatus | |||
| 495 | 5304990 | Modular analyzer of digital signal traffic | |||
| 496 | 5303296 | Telephone system | |||
| 497 | 5299260 | Telephone call handling system | |||
| 498 | 5295184 | Dynamically adjustable call pacing system | |||
| 499 | 5289368 | Force management system user interface | |||
1993 | |||||
| 500 | 5271003 | Internal routing method for load balancing | |||
| 501 | 5259023 | Telephonic-interface statistical analysis system | |||
| 502 | 5257364 | Method for generating a correlated sequence of variates with desired marginal distribution for testing a model of a communications system | |||
| 503 | 5255309 | Telephonic-interface statistical analysis system | |||
| 504 | 5255183 | Telephone-based personnel tracking system | |||
| 505 | 5253288 | Alternate destination call redirection for telecommunications systems | |||
| 506 | 5251252 | Telephone interface call processing system with call selectivity | |||
| 507 | 5249223 | Call-load-control arrangement for an emergency-call-answering center | |||
| 508 | 5247569 | System and method for controlling outbound and inbound calls in a telephone communication system | |||
| 509 | 5241586 | Voice and text annotation of a call log database | |||
| 510 | 5241584 | Response time evaluation unit | |||
| 511 | 5230017 | Communication line monitoring system | |||
| 512 | 5224153 | Voice-data telephonic interface control system | |||
| 513 | 5218631 | Telephonic-interface game control system | |||
| 514 | 5214688 | Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls | |||
| 515 | 5185786 | Automatic call center overflow retrieval system | |||
| 516 | 5185780 | Method for predicting agent requirements in a force management system | |||
| 517 | 5181239 | Call tagging user information in a telephonic environment | |||
| 518 | 5179589 | Call progress pacing | |||
1992 | |||||
| 519 | 5155763 | Look ahead method and apparatus for predictive dialing using a neural network | |||
| 520 | 5155761 | Automatic call back system and method of operation | |||
| 521 | 5153909 | Resource control and data handling for central office based automatic call distributors | |||
| 522 | 5146490 | Passive telephone line monitoring system | |||
| 523 | 5136690 | Dynamic graphical analysis of network data | |||
| 524 | 5128984 | Telephone interface call processing system with call selectivity | |||
| 525 | 5113430 | Enhanced wide area audio response network | |||
| 526 | 5109404 | Telephone call processor with select call routing | |||
| 527 | 5101425 | Operations monitoring system | |||
1991 | |||||
| 528 | 5073929 | Voice-data telephonic control system | |||
| 529 | 5068892 | Route based network management | |||
| 530 | 5060258 | Call traffic control | |||
| 531 | 5050205 | Dial line monitor and control unit | |||
| 532 | 5048075 | Telephonic-interface statistical analysis system | |||
| 533 | 5042064 | Call control strategy for high capacity telecommunication services | |||
| 534 | 5014298 | Voice-data telephonic control system | |||
| 535 | 4988209 | Telephone agent management information system | |||
1990 | |||||
| 536 | 4974256 | Load balancing and overload control in a distributed processing telecommunications system | |||
| 537 | 4964155 | Programmable threshold alert | |||
| 538 | 4943998 | Intermeshed communication network | |||
| 539 | 4937862 | Remote monitoring device | |||
| 540 | 4933964 | Pacing of telephone calls for call origination management systems | |||
| 541 | 4930150 | Telephonic interface control system | |||
| 542 | 4924488 | Multiline computerized telephone monitoring system | |||
| 543 | 4907256 | Exchange system having originating call restriction function | |||
1989 | |||||
| 544 | 4873718 | Feature telephone integration device | |||
| 545 | 4866756 | Interactive computerized communications systems with voice input and output | |||
| 546 | 4860344 | Circuit arrangement for telecommunications switching systems, particularly telephone switching systems, etc. | |||
| 547 | 4858120 | System for regulating arrivals of customers to servers | |||
| 548 | 4855941 | Process for compression of a data set | |||
| 549 | 4849971 | Carrier telephone service analysis system | |||
| 550 | 4845739 | Telephonic-interface statistical analysis system | |||
| 551 | 4829563 | Method for predictive dialing | |||
| 552 | 4825195 | Method of monitoring to anticipate the triggering of an alarm | |||
| 553 | 4819235 | Modem use monitor | |||
| 554 | 4815120 | Computerized telephone monitoring system | |||
| 555 | 4809318 | Method of overload control for the central control of a telecommunication system and arrangement for implementing the method | |||
| 556 | 4802205 | Circuit arrangement for telecommunications switching systems, particularly for telephone switching systems comprising information-processing sequential logic systems and traffic measuring devices | |||
| 557 | 4797875 | Method for monitoring and controlling the traffic in digital transmission networks | |||
1988 | |||||
| 558 | 4792968 | Statistical analysis system for use with public communication facility | |||
| 559 | 4792921 | Network event identifiers | |||
| 560 | 4790005 | Circuit arrangement for telecommunications switching systems, particularly telephone switching systems with information processing switching device and processing load limiting | |||
| 561 | 4788718 | Call data collection and modification of received call distribution | |||
| 562 | 4774722 | Telephone line activity monitoring method and device | |||
| 563 | 4739509 | Automated message chronicling system | |||
| 564 | 4737983 | Automatic call distributor telephone service | |||
| 565 | 4731817 | Multi-processing stored program controlled telecommunication establishment | |||
| 566 | 4723270 | Traffic data collecting arrangement comprising a template data memory in each exchange | |||
1987 | |||||
| 567 | 4710929 | Modem use monitor | |||
| 568 | 4704724 | Routing of network traffic | |||
| 569 | 4696029 | Telephone traffic load control system | |||
| 570 | 4658098 | Circuit arrangement for telecommunications switching systems, particularly telephone switching systems, comprising information-processing central switch devices and sub-central switching facilities which supply the same with information | |||
1986 | |||||
| 571 | 4631363 | Method and apparatus for incremental load simulation | |||
| 572 | 4629830 | Telecommunications system, particularly a telephone exchange system, having overload protected sequential logic systems | |||
| 573 | 4626625 | Telecommunications system, particularly a telephone exchange system, having overload protected sequential logic systems | |||
| 574 | 4626624 | Telecommunications system, particularly a telephone exchange system, having overload protected sequential logic systems | |||
| 575 | 4613729 | Telecommunications system, particularly a telephone exchange system having overload-protected sequential logic systems | |||
| 576 | 4603233 | Connection apparatus for the measurement, observation and manipulation of events in a large number of telephone circuits | |||
| 577 | 4598363 | Adaptive delayed polling of sensors | |||
| 578 | 4564725 | Telecommunications system, particularly a telephone exchange system, having overload protected sequential logic systems | |||
1985 | |||||
| 579 | 4559416 | Telephone line activity monitor | |||
| 580 | 4518825 | Telephone interconnect detection system | |||
| 581 | 4511762 | Overload detection and control system for a telecommunications exchange | |||
1984 | |||||
| 582 | 4484030 | Method and apparatus for identifying faulty communications circuits | |||
| 583 | 4456788 | Telecommunication trunk circuit reporter and advisor | |||
1983 | |||||
| 584 | 4399332 | Programmable traffic-measuring unit for telecommunication system | |||
| 585 | 4392206 | Printer | |||
| 586 | 4371758 | Defective short holding-time trunk identifying method | |||
1982 | |||||
| 587 | 4330688 | System for statistical supervision of trunk-dialed long-distance telephone calls | |||
| 588 | 4319090 | Method of determining existing service capabilities of telephone exchange equipment | |||
| 589 | 4311882 | Method of and arrangement for testing traffic routes in telecommunication networks | |||
1981 | |||||
| 590 | 4306295 | Arrangement for measuring the ratio between a number of events occurring after each other in a first and a second series of events | |||
| 591 | 4270024 | Telephone line activity monitor | |||
| 592 | 4250354 | Telephone day count traffic observing and data accumulating equipment | |||
1980 | |||||
| 593 | 4224479 | Method of controlling call traffic in a communication switching system | |||
| 594 | 4200771 | Traffic measuring device based on state transitions | |||
1979 | |||||
| 595 | 4176402 | Apparatus for simultaneously measuring a plurality of digital events employing a random number table | |||
| 596 | 4165447 | Centralized data-registration equipment for traffic supervision in telecommunication system | |||
| 597 | 4156110 | Data verifier | |||
| 598 | 4156109 | Electronic traffic measuring, sorting, and recording device | |||
1978 | |||||
| 599 | 4103149 | Arrangement for the performing seizure statistics for a device belonging to a group of devices | |||
| 600 | 4085293 | Traffic usage recorder | |||
1977 | |||||
| 601 | 4063044 | Light responsive monitoring system | |||
| 602 | 4048450 | Trunk circuit traffic analyzer | |||
| 603 | 4047155 | Universal data recording system | |||
| 604 | 4024361 | Method of and means for identifying temporarily coacting units in a telecommunication system | |||
| 605 | 4022978 | Event monitoring transceiver | |||
1976 | |||||
| 606 | 3983339 | Dynamic speed of answer recorder | |||
| 607 | 3982232 | Traffic usage data gathering apparatus | |||
| 608 | 3959593 | Traffic analysis from a scanner using a micro-processor | |||
| © 2017, ПАТ-Инфо, В.И. Карнышев
Дата формирования списка: 03.04.2017 | |||||