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2017

19609507Method of device-assisted enhanced SIM replacement
29609456Methods, devices, and systems for communicating behavioral analysis information
39609136Call steering in a call center system
49609135Day-level SLA-based routing
59609131Activities assignment optimization for multi-skill contact center
69609130System and method for managing agent schedules in a contact center
79609129System and method for secure transmission of data signals
89609121System and method for third party monitoring of voice and video calls
99608968Connection architecture for a mobile network
109603123Sending smart alerts on a device at opportune moments using sensors
119603117Network infrastructure identification
129602983Sending messages or performing predefined actions other than unlocking on a mobile device using unlocking mechanism
139602923Estimating a room impulse response
149602922Adaptive echo cancellation
159602669Call center anxiety feedback processor (CAFP) for biomarker based case assignment
169602668Systems and methods for managing multi-tenant callback services
179602667Streamlined call management and routing system
189602666Silence density models
199602665Functions and associated communication capabilities for a speech analytics component to support agent compliance in a call center
209602664Method for optimal utilization of an application-controlled queue for calls that is provided in a telecommunication system
219602655Ubiquitous connectivity and control system for remote locations
229602344Automated establishment of access to remote services
239600789Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications
249596355Information providing apparatus and method thereof
259596350Virtual interactions in contact center operations
269596349Voice and speech recognition for call center feedback and quality assurance
279596338Communication device
289596317Method and system for delivery of targeted information based on a user profile in a mobile communication device
299596068System information update for carrier aggregation
309591464Enhanced mobile calling with call purpose
319591137System and method for providing contact center services in a hybrid operations environment
329591135Rules-based compliance system
339591132Method and apparatus for changing a telephone number after entry
349591123Echo cancellation
359591117Method and system for communication
369590840Distributed event delivery
379589244Request process optimization and management
389585094Apparatus and method for controlling cell density, cell controlling apparatus and wireless communication system
399584990Short message service (SMS) response and interpretation application
409584668Method and system for a scalable computer-telephony integration system
419584664System, method, and computer readable medium for routing an agent to a preferred communications platform
429584659Using graphical text analysis to facilitate communication between customers and customer service representatives
439584654Method and device for adjusting call volume, and mobile terminal
449584650Inter-device communication system, apparatus and control method therefor
459584647System and method for remote control of appliances utilizing mobile location-based applications
469584646Remote interface device for vehicular remote control
479584645Communications with wearable devices
489582654Mobile device, and authentication program
499578683Communication apparatus and method for displaying MMI
509578589Mobile terminal and method for communication control, and electronic device with communication function
519578521Method for determining a transmission mode for a cell of a node of a telecommunication network
529578174System and method for out-of-band communication with contact centers
539578173Virtual assistant aided communication with 3.sup.rd party service in a communication session
549578162Telecommunications technology
559578161Method for metadata-based collaborative voice processing for voice communication
569578156Method and apparatus for operating an electronic device
579578152Telephonic-based engagements
589577985Provisioning work environments on personal mobile devices
599576339Mobile terminal, display device and controlling method thereof
609572019Service selection set published to device agent with on-device service selection
619572014Service provider activation with subscriber identity module policy
629571954Information processing system, information processing method, mobile phone, server, and control methods and control programs thereof
639571656Method of distributed aggregation in a call center
649571655System and method for scalable interaction prioritization
659571653Streamlined call management and routing system
669571650Method and system for generating a responsive communication based on behavioral assessment data
679571649Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms
689571646Routing user communications to agents
699571644Contact advocate
709571636Call center builder platform
719571629Detecting driving with a wearable computing device
729571627Mobile communication device with public transportation detection for determining hands free mode settings
739571617Controlling mute function on telephone
749571477Mechanism for facilitating remote access of user and device credentials for remoting device activities between computing devices
759571430Systems, methods, and computer program products for automatic mapping between parlay-X short messaging service message element XML encoding and native SMPP protocol data coding scheme
769569782Automated customer business impact assessment upon problem submission
779569751Mechanism for creation and utilization of an attribute tree in a contact center
789565638Mobile terminal device, and control method for mobile terminal device
799565579Sampling of device states for mobile software applications
809565552System and method for enabling a wireless device with customer-specific services
819565551Systems, methods, circuits and associated software for augmenting contact details stored on a communication device with data relating to the contact contained on social networking sites
829565313Mutual assistance routing system for improved utilization of customer service resources
839565310System and method for message-based call communication
849565308System for communication routing
859565298Method and device for appending information in a conversation in a voice based networking website
869565296Call event tagging and call recording stitching for contact center call recordings
879565293Method and device for operating mobile terminal based on sensor, and mobile terminal
889565290Method for performing function in call mode and portable electronic device for implementing the method
899565287Remote control method and remote control system
909562506Method and apparatus for vehicle and mobile device coordination
919560484Performance of a location response action
929560218Reverse-powered transmission device
939560210Telephone call processing modifications related to call acceptance for an incoming call received at a contact center
949560201Personalizing communications services using environmental data
959558461Task assignments to workers
969554358Methods and apparatus for optimizing paging mechanisms using device context information
979553991User input driven short message service (SMS) applications
989553990Recommended roster based on customer relationship management data
999553989Method and computer readable medium for geographic agent routing
1009549376Electronic device with reduced power consumption
1019549292Method for detecting context of a mobile device and a mobile device with a context detection module
1029549070System and method for compatibility-based team formation
1039549069System and method for generating a call report
1049549066Toll-free telecommunications management platform
1059548883Support incident routing
1069544785Method for provisioning a wireless network
1079544762Method and system for configuring a device for use over a communication network
1089544753Communication apparatus
1099544438Compliance management of recorded audio using speech analytics
1109544434Method and system for a scalable computer-telephony integration system
1119544432Dynamic connection distributor
1129544422Acoustic echo suppression
1139544396Remote application installation and control for a mobile device
1149544274User interface for controlling use of a business environment on a mobile device
1159544187Communication system, management device, network node, and communication method
1169542830Alert gateway, systems and methods
1179542726Mobile terminal, display device and controlling method thereof
1189542382Call flow and discourse analysis
1199538366Systems and methods of remotely controlling mobile device settings and functionality
1209538310Associating a particular account configuration during the out of box experience for a mobile device
1219538228Methods, apparatus, and system for venue-cast
1229538009Accurate dispositioning of a telephone call by reconciliating cause codes with in-band audio information
1239538007Customer relationship management system based on electronic conversations
1249537989Managing features associated with a user equipment based on a location of the user equipment within a vehicle

2016

1259532255Measurement triggers for customer care in a wireless network
1269532207Vehicle control system and method for controlling same
1279532192Configurable phone with interactive voice response engine
1289531881Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications
1299531880Optimization in workforce management using work assignment engine data
1309531877Pacing outbound communications that generate inbound communications
1319531876Contact center replay
1329531875Using graphical text analysis to facilitate communication between customers and customer service representatives
1339531462Wireless communication system, wireless transmitter, and control program for wireless transmitter
1349531440Provisioning a wireless-capable device for a wireless network
1359529651Apparatus and method for executing agent
1369526044Method of configuring dual connectivity to UE in heterogeneous cell deployment
1379526019Method and system for diagnostics and troubleshooting in home network deployments
1389526010System for controlling key access using an internet-connected key box device
1399525959Language selection for user equipment interface during initialization
1409525776System and method for managing enterprise communications
1419525773Controlled communication between residents of controlled-environment facilities
1429525717System for and methods of providing computer telephony integration service oriented architecture
1439525640System and method for controlling lifespan of interaction requests
1449521563System, apparatus, and method for controlling access to multiple antennas in mobile devices having multiple SIMs
1459521552Method and apparatus to use smart phones to securely and conveniently monitor intel pcs remotely
1469521258Real-time call center call monitoring and analysis
1479521257Dialing telephone numbers in a contact center based on a dial-type indicator
1489521256Dialing a telephone number subject to an autodialer prohibition in a contact center
1499521249Echo path change detector with robustness to double talk
1509521245Wearable device and method for controlling the same
1519521242Apparatus and method for automatic call receiving and sending depending on user posture in portable terminal
1529521239Apparatus and method for automatic discovery and suggesting personalized gesture control based on user's habit and context
1539516518Method and device for performing MDT measurement configuration
1549516491Remote device modification
1559516169Automatic contact center expansion and contraction
1569516161Artificial call degradation
1579516159System and method of double talk detection with acoustic echo and noise control
1589516126Call center call-back push notifications
1599512661Rain onset detection glazing auto-close
1609510188Methods providing wireless device subscription information and related network nodes and wireless devices
1619510131System and method for facilitating inputting of commands to a mobile device
1629510128Mobile phone locator
1639509852Audio acoustic echo cancellation for video conferencing
1649509847System and method for language specific routing
1659509846Systems and methods of natural language processing to rank users of real time communications connections
1669509845System and method for pairing agents and callers within a call center
1679509844System and method for indexing automated telephone systems
1689509843Method and system for use in alerting owners to property occurrences
1699509832Recommending preferred ringer settings for a mobile communications device
1709509831Wireless communications device having a silent mode disabled setting for user contacts
1719509827Apparatus, system and method of managing at a mobile device execution of an application by a computing device
1729509795Method and system for tagging data with context data tags in a wireless system
1739509567Network device configuration by mobile device
1749509395Wireless software dialer and messaging head
1759503836Mobile communication system, mobile terminal and controlling method thereof
1769503680System for optimizing the monetization of outgoing video sessions of a contact center
1779503581System and method for web-based real time communication with contact centers
1789503580Computing device assistance for phone based customer service representative interaction
1799503569Methods and apparatus for performing echo cancellation for a communication device
1809503560Remote control for mobile applications
1819503559Mobile terminal and control method
1829497620Method and system for implementing smart card remote operation based on smart card web server
1839497595Electronic device and method for controlling the same
1849497565Interface display method, device, terminal, server and system
1859497323System and method for call distribution
1869497316Data communication
1879491672Timer adaptation based on change of handover parameter
1889491565Fixed location registration
1899491306Signal processing control in an audio device
1909491295System and method for selecting agent in a contact center for improved call routing
1919491294System and method for marketing attribution in an enterprise
1929491249Integrating offsite activities related to chat and text messaging with online data records
1939489250System and method for managing a network infrastructure using a mobile device
1949485800Session quality display in a wireless communication system
1959485765Method and device for transmitting and receiving data by using multiple carriers in mobile communication system
1969485624Transmission of location and directional information associated with mobile communication devices
1979485577Audio output device
1989485360Contact center session preservation
1999485358Information acquisition method, device, and system
2009485353Method and device for detecting a bridged tap within a telecommunication line
2019479923Provisioning wireless subscriptions using software-based subscriber identity modules
2029479913Mobile communication device and communication method
2039479630Location and time based application management
2049479627Desktop speakerphone
2059477971Providing contextual information for spoken information
2069477821Generic feature-licensing framework
2079473957Antenna tilt optimization in a wireless communications network
2089473880Method and apparatus for switching modes
2099473879Portable device and vehicle control system
2109473639System and method for agent selection in an enterprise
2119473637Learning generation templates from dialog transcripts
2129473635Method and system for managing interactive communications campaigns
2139473634Management system for using speech analytics to enhance contact center agent conformance
2149473632System and method to improve self-service experience and optimize contact center resources
2159473629Communication delivery filter for mobile device
2169473616Dual-mode communication devices and methods for communicating with an entertainment system
2179473213Wireless charging method and system, and mobile terminal
2189468040Multi-channel delivery platform
2199467837Method and apparatus for non-voice emergency services
2209467567System, method, and computer program for proactive customer care utilizing predictive models
2219467566System and method for maximizing efficiency of call transfer speed
2229467565Supervisory communication system
2239466207Apparatus and method for remote control in portable communication system
2249462210Method and system for user interface for interactive devices using a mobile device
2259462132One-tap conference calling on devices
2269462128Customer service controller
2279462127Matching using agent/caller sensitivity to performance
2289462116Reducing the feedback overhead during crosstalk precoder initialization
2299462109Methods, systems, and devices for transferring control of wireless communication devices
2309461702Systems and methods of echo and noise cancellation in voice communication
2319456339Mobile device monitoring and tracking system
2329456337Apparatus and method for signaling network capabilities for a wireless device
2339456086Method and system for matching entities in an auction
2349456083Configuring contact center components for real time speech analytics
2359456074System and method of providing voice-message call service
2369454772Interaction analysis and prioritization of mobile content
2379454223Apparatus and method for controlling portable terminal
2389451483Mobile communication system, communication system, control node, call-processing node, and communication control method
2399451450Postponed carrier configuration
2409451437System, apparatus, method, and computer-readable recording medium for changing user terminal settings
2419451426Alert peripheral for notification of events occurring on a programmable user equipment with communication capabilities
2429451384Mobile terminal control apparatus
2439451372FM radio system for digital and analog communications for hearing assistance devices
2449451089Calling center system and calling processing method thereof
2459451078Universal reconfigurable echo cancellation system
2469451077Device-based safeguard systems and methods for enhancing driver safety
2479450990Transmission management system, transmission system, and transmission management system program
2489450918System and method for automatic data security, back-up and control for mobile devices
2499445395Suppressing alert messages based on microphone states of connected devices
2509445372Power management methods and systems for a mobile device
2519445369Mobile phone having a non-telephone function and timing reset unit
2529445350Call control system, mobile station and call restriction method
2539445303Capacity station activation method, wireless communication apparatus and system
2549445288Setting voice and data priority using a registration message
2559445286Protocol version negotiation method, mobile terminal, base station and communications system
2569444940Pseudo agent matching
2579444938Multiple interaction live monitoring
2589444937Systems and methods to determine quality of services provided over real-time communication connections
2599444926Mobile terminal and control method thereof
2609439133Controlling mobile device calls, text messages and data usage while operating a motor vehicle
2619439132Method for the conditional transmission of a cellular frame over a network and device for implementing the same
2629439061Selective prioritization of voice over data
2639438737Method and system for forwarding or delegating modified mobile device functions
2649438735Procedure and mechanism for managing a call to a call center
2659438734System and method for managing a dynamic call flow during automated call processing
2669438733Methods and systems for data transfer and campaign management
2679438720Exchanging information via a designated application
2689432945Managing multiple radio access bearers in a single handset
2699432933Method and apparatus for controlling a small cell on or off procedure
2709432795Communication system, terminal, communication method and communication program for terminals while communicating with each other to identify the opposite party
2719432517Methods, apparatuses, and systems for generating an action item in response to a detected audio trigger during a conversation
2729432512Cloud agent realizing method and system, and cloud agent server
2739432504Central call platform
2749432439System for and method of backing up content for use on a mobile device
2759432386Mobile point-of-presence for on demand network client services and security
2769432219Voice energy collision back-off
2779432156Method and apparatus for activating carriers in a mobile communication system
2789430631Connection control device establishing connection between portable type mobile terminal and information processing device by wireless communication
2799429640Obtaining pseudorange information using a cellular device
2809426304Answering or releasing emergency calls from a map display for an emergency services platform
2819426294Sending callback text messages from a contact center
2829426292Call center anxiety feedback processor (CAFP) for biomarker based case assignment
2839426291Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications
2849426287System and method for automatic call scheduling
2859426281Automatic calling list scheduler
2869426279Systems and methods for echo cancellation and echo suppression
2879426273Program expanding system, server for use therein, program expanding method and program managing program
2889421864Encouraging safe driving using a remote vehicle starter
2899420561Method for obtaining configuration data and method for providing configuration data, base station device, and network management system
2909420496Activation sequence using permission based connection to network
2919420452Wireless device application interaction via external control detection
2929420437Mobile device communication system
2939420432Mobile devices control
2949420399Generic mobile devices customization framework
2959420398Remotely provisioned wireless proxy
2969420327User terminal apparatus and UI providing method thereof
2979420107Service request routing using passive skill certification
2989420106Methods and systems for assigning priority to incoming message from customer
2999420104Systems and methods for an omni-channel routing broker
3009420101System for facilitating loosely configured service worker groups in a dynamic call center environment
3019420096Unified method and apparatus to simplify telephone area code dialing
3029420063System and method for prioritizing requests to a SIM
3039419689Mobile terminal and controlling method thereof
3049418664System and method of speaker recognition
3059418541Method of remotely controlling electrical appliances
3069414294Method for decoupling caller routing services and off-net data acquisition
3079414240Method and system for managing subscriber identity modules on wireless networks for machine-to-machines applications
3089414181Device, computer-readable medium, and method for retaining services
3099413892Distributed hardware/software system for managing agent status in a communication center
3109413881Identifying recorded call data segments of interest
3119413878Recording invocation of communication sessions
3129413864Controlling mute function on telephone
3139413436Method and apparatus for determining trigger condition for client cooperation in wireless communication system
3149408134Providing group call priority access in LTE and priority access for user equipments with dual access classes
3159408068Wireless communication apparatus and user equipment
3169408052Techniques for power conservation in emergency broadcast message reception
3179407767Systems and methods for tracking calls responsive to advertisements using back channel messaging and data channel communications
3189407761Managing communications in a communication network
3199407758Using a speech analytics system to control a secure audio bridge during a payment transaction
3209407757System and method for modifying or disabling the ringtone for an incoming call based on the existence or nonexistence of previous calls from the same caller
3219401996Synchronizing audio signal sampling in a wireless, digital audio conferencing system
3229401995Method and arrangement for echo cancellation in conference systems
3239401991System and method to diagnose and improve representative and organizational performance
3249401990System and method for real-time customized agent training
3259401982Device capable of notifying operation state change thereof through network and communication method of the device
3269400320Methods and apparatus for efficient transport and management of a positioning and timing almanac
3279398476Sampling of device states for mobile software applications
3289398443System and method of providing mode changes to wireless devices
3299398163Methods, systems, and computer program products for providing intra-carrier IP-based connections using a common telephone number mapping architecture
3309398158System and method for managing traffic bursts for a plurality of tenants
3319398154Communication system for establishing automated call back using queues
3329398153IP based automatic response service system and method for electronic device
3339392531Application specific congestion control in a wireless network
3349392457Method and apparatus for self-activating a mobile device
3359392397Radio module, application device and method for operating an application device that exchanges application data via a cellular radio communication network
3369392395Background delivery of device configuration and branding
3379392118System and method to provide a response to an inquiry
3389392117Computer-implemented call center architecture and method for optimizing customer experience through in-band expert intervention
3399392115System and method for contact center activity routing based on agent preferences
3409392114Systems and method for call center agent performance improvement driven by call reason norms
3419392112Flow designer for contact centers
3429392100Emergency assistance requesting device
3439390611Smart alert system in electronic device
3449390426Personalized advertisement device based on speech recognition SMS service, and personalized advertisement exposure method based on partial speech recognition SMS service
3459386612Method and system for establishing a connection between network elements
3469386492In-device coexistence interference report control method and apparatus of network in mobile communication system
3479386446Vehicle wireless device status indicator and inhibitor system and method
3489386395Dynamic loading, unloading, and caching of alternate complete interfaces
3499386164Systems and methods to establish communication connections via mobile application
3509386152Intelligent automated agent and interactive voice response for a contact center
3519386144Real-time customer feedback
3529386139Method and apparatus for providing an emotion-based user interface
3539386138Mobile terminal device, operation procedure communication system, and operation communication method
3549384446Recursive adaptive interaction management system
3559384018Virtual intelligent platform management interface for hardware components
3569380455Method and apparatus for supporting machine-type communications with a mobile-originated-only mode
3579380404Method and apparatus for use in providing context-aware identification of mobile device applications
3589380403Methods, systems, and computer readable media for provisioning location specific content information to a mobile device
3599380163System for routing interactions using bio-performance attributes of persons as dynamic input
3609380162Graphical user interface and method for testing and visually representing telephony state
3619380117Device and method for radio programming wireless terminal devices
3629378475Apparatus and method for call center service level prediction and action
3639378158Universal network interface device
3649378031Method, terminal and head unit for automatically providing application services using templates
3659374723Communication management system and communication management method
3669374468Inbound contact center call disconnect buffer
3679374467Collaboration system and method
3689374446Web platform with select-to-call functionality
3699369985Method for determining a position of a wireless access point, self-moving wireless access point, and self-moving wireless access point combination
3709369961User equipment, cellular communication network node and method of controlling operation of a user equipment
3719369959Wirelessly transferring data to a packaged electronic device
3729369871Remote start systems and methods for an enabled vehicle
3739369843Extracting pseudorange information using a cellular device
3749369823System and method for transferring software applications and data between two mobile devices with different operating systems
3759369580System and method to detect and correct IP phone mismatch in a contact center
3769369567Mobile terminal and method of controlling external device using the same
3779369232Apparatus, systems and methods for impulse noise detection and mitigation
3789367968System and methods for mobile applications using vehicle telematics data
3799363734System and method for preventing phone functionality while driving
3809363721In-device coexistence interference report control method and apparatus of network in mobile communication system
3819363720In-device coexistence interference report control method and apparatus of network in mobile communication system
3829363649System and method for transmitting and receiving an event message
3839363622Separation of client identification composition from customization payload to original equipment manufacturer layer
3849363363Method for controlling mobile terminal having projection function by using headset
3859363332Communication apparatus, mobile device and storage medium
3869362753Extended signaling system and method
3879357073Method and system for routing messages and connecting users associated with live-connected content
3889357071Method and system for analyzing a communication by applying a behavioral model thereto
3899357066Increasing contact center efficiency via multi-cast and multi-item presentation
3909357058Contact center anti-fraud monitoring, detection and prevention solution
3919357054Determining user's seating position in vehicle using barometer and motion sensors
3929356897Systems and methods for a provider initialized real-time chat based on detection of a pattern
3939356872Load balancing of network communications
3949356744Method for deactivated secondary cell measurement and communications apparatus utilizing the same
3959351154Wireless advertising to initiate pairing
3969351138System, method and apparatus for distributed content dissemination
3979351095Terminal apparatus and method for connecting with a head unit of a vehicle
3989350947Communication management system, communication system, computer-readable recording medium, and maintenance system
3999350865Method for connecting a user with an agent based on user interaction of a link of a prior message exchanged between the user and the agent
4009350864Method and system for specifying and processing telephony sessions
4019350861Using location based services for determining a calling window
4029350836Apparatus having a flexible display and method of controlling the same
4039348607Quiet hours for notifications
4049345061Remote access to mobile communication devices
4059344992Systems and methods for detecting and controlling transmission devices
4069344875Systems, apparatus, and methods for managing information in a smart storage device
4079344579Variable step size echo cancellation with accounting for instantaneous interference
4089344572Systems and methods for state information exchange
4099344568System for communication routing
4109344566Loyalty structured call routing system
4119344248Positioning reference signal assistance data signaling for enhanced interference coordination in a wireless communication network
4129338761Presence-based device mode modification
4139338677Method for synchronizing state information of a home wireless system
4149338643Telecommunications device localization and alarm
4159338642Method and apparatus for processing application program, and mobile terminal therefor
4169338621Mobile terminal-based webpage layout method and apparatus
4179338297Setup application for generating custom code
4189338296System and method for driving a virtual view of agents in a contact center
4199338274Method of interacting with electronic devices in a locked state and handheld electronic device configured to permit interaction when in a locked state
4209336526Method for providing support using answer engine and dialog rules
4219332583Multipoint communication device and method of performing switching from multipoint communication to point-to-point communication
4229332446Self-configuration of a physical cell identity (PCI) at a cell
4239332424Centrally managed solution for all device management activities
4249332393Computational systems and methods for locating a mobile device
4259332125Method and system for using multiple transceivers for controlling mobile communication device functions
4269332123Real-time feedback of survey results
4279332118System and method for call distribution
4289332112Communications system and method in connection with vehicle
4299332104Speakerphone control for mobile device
4309326318Method for scanning services with a multimode communication device
4319326109Prioritized message notification for mobile communication devices
4329325890Method and system to control a camera of a wireless device
4339325859Method for optimising electrical consumption of a residential gateway
4349325849Customer service routing
4359325847System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data
4369325845Method and apparatus for diverting callers to Web sessions
4379325844System and method for monitoring health of deployment states for a contact center
4389325843Real-time monitoring of agent adherence
4399325836Learning guard system
4409325829Communication apparatus
4419325815Cordless telephone apparatus and control method of the same
4429325661System and method for managing a contact center with a graphical call connection metaphor
4439319823Application control method and apparatus for mobile terminal, earphone device and application control system
4449319527System and method for providing improved wait time estimates
4459319526System and method for granting delayed priority access to a resource
4469319525Best time to call parties having multiple contacts
4479319246Voice-over-internet protocol (VOIP) application platform
4489313750Frequency management apparatus and frequency management method in wireless system
4499313649GSM signalling for M2M communications
4509313332Routing user communications to agents
4519313331Systems and methods of introducing beneficial communication latency in contact handling systems
4529313327Method and apparatus for managing contact information
4539313325Telephone transmission system, telephone transmission server and display unit
4549313296Method and system for a hosted mobile management service architecture
4559313101Method of controlling traffic by time-based policy
4569312901Apparatus and method for setting up an interface in mobile terminal
4579307410System and method for controlled wireless unlocking of applications stored on a vehicle electronics system
4589307400System and method of efficient mobile device network brand customization
4599307088Networked contact center
4609307087Server for providing enhanced services to contact center agents
4619307086Managing interactive communications campaigns with reduced customer-to-agent connection latency
4629307085System, method, and computer program for predicting at least one reason for a current call received from a customer
4639307083Systems and methods of parallel media communication in contact handling systems
4649307071Mobile wireless device incorporating self-detection of operational environment and selective device functionality
4659307069Home appliance, mobile terminal, and operation method thereof
4669301275System and method for deploying application programs
4679301167Efficient cell site outage mitigation
4689301164Method, system, and terminal for performing system update between mobile communication terminals
4699301130Base station, method for controlling a communication terminal, communication terminal and method for operating a communication terminal
4709301111Reconciling contact information between users
4719300815Power backup system
4729300802Techniques for behavioral pairing in a contact center system
4739300800Aural volume feedback in call center
4749300789Dialling phone numbers
4759300786Wireless communications device having contact specific silent mode disabling capability for voice and data communications
4769300718System and method for keyword-based notification and delivery of content
4779299359Method and an apparatus for voice quality enhancement (VQE) for detection of VQE in a receiving signal using a guassian mixture model
4789299343Contact center speech analytics system having multiple speech analytics engines
4799295102Call method of terminal and terminal using call method
4809294865Enhanced system and method for custom programming of large groups of phones without requiring additional equipment
4819294625Limiting contact in a networked contact center environment
4829294612Adjustable mobile phone settings based on environmental conditions
4839294608Contextual auto-replication in short range wireless networks
4849292861Methods and systems for routing calls
4859288840Mobile terminal and controlling method thereof using a blowing action
4869288830Electronic device capable of communicating with another device
4879288755Inter-rat coverage determination for energy saving management
4889288663Terminal device, and communication method and communication module for the same
4899288655Message control system
4909288640Method and apparatus for transmitting and receiving message using customized tag
4919288326Systems and methods for routing a contact to an agent in a contact center
4929288325Systems and methods for routing callers to an agent in a contact center
4939288324Call center call-back push notifications
4949288322Call center system with redundant components and method of operation thereof
4959288316System and method for eliminating hold-time in phone calls
4969288308Method for terminating an operation of a CPE device, and respective CPE device using the method
4979288078Apparatus and methods for managing content exchange on a wireless device
4989282514Methods and apparatus for intelligent wireless technology selection
4999282427Wireless network design, commissioning, and controls for HVAC, water heating, and lighting system optimization
5009282422Method and system for parameter configuration of mobile terminal
5019282232Collaborative image control
5029280637Multi-action button for mobile devices
5039280483Rebranding a portable electronic device while maintaining user data
5049277578Enabling combinational services in a communications network
5059277459Method for reporting in wireless communication system and apparatus for supporting same
5069277397Efficient subscriber device management using profile identifiers
5079277375Method and apparatus relating to a mood state of a user
5089277346Termination of service period in wireless network
5099277055Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
5109277054Apparatus and method for integrating computer-telephony and search technology
5119277048Method and apparatus for network-intelligence-determined identity or persona
5129274604Electronic device including actuator for providing tactile output
5139271324Method and apparatus for assisted serving cell configuration in a heterogeneous network architecture
5149271219In-vehicle communication system, in-vehicle communication apparatus, and mobile communication terminal
5159271141Method and apparatus for controlling home appliances over LTE
5169270942Communication management system, communication system, computer-readable recording medium, and maintenance system
5179270827Dynamic management and redistribution of contact center media traffic
5189270826System for automatically routing a communication
5199270825Non-contact stress assessment devices
5209264921Method and system for measuring network operation related parameters in a mobile communication network
5219264862Determining exit from a vehicle
5229264842Secondary open mobile alliance device management platform
5239264542Personalizing communications services using environmental data
5249264535Techniques for telecommunications contact management on an end user device
5259258758Method and apparatus for providing long distance service for roaming mobile telephones
5269258423Contextual lead generation in an automated communication link establishment and management system
5279258414Computer-implemented system and method for facilitating agent-customer calls
5289258410Methods and systems for determining crosstalk for a joining line in a vectored system
5299258407Portable electronic device having plurality of speakers and microphones
5309253807Communication apparatus that establishes connection with another apparatus based on displacement information of both apparatuses
5319253744Method for transmitting information to synchronize a use between a mobile telephone and a receiver
5329253629Method of handling mobile station identifiers
5339253329Services via a conference bridge
5349253325Online technical support management
5359253324Providing agent availability for an outdial application
5369253320Implementing a network of intelligent virtual service agents to provide personalized automated responses
5379253316Recording invocation of communication sessions
5389253310Outbound effectiveness through management of idle agent pool
5399253280Mobile device manners propagation and compliance
5409247546Allocation of resources for device-to-device (D2D) communication and method and apparatus for transmitting and receiving signal on the basis of the resource allocation
5419247472Method and apparatus for accommodating discontinuous reception in a handover determination
5429247403Method and apparatus for filtering a mobile high-definition link signal
5439247399Alert peripheral for notification of events occuring on a programmable user equipment with communication capabilities
5449247378Method for controlling an HVAC system using a proximity aware mobile device
5459247066User input drivent short message service (SMS) applications
5469247063Method and system for personalising responses to customer communications
5479247062System and method for queuing a communication session
5489247061Answer based agent routing and display method
5499247060Call control for web calls
5509247059Priority token-based interactive voice response server
5519247058Dynamic connection distributor
5529247056Identifying contact center agents based upon biometric characteristics of an agent's speech
5539247044Remote control and call management resource
5549247043Carrier identity translation for special service calls based on the organization responsible for the special service routing database
5559247039Mobile terminal and control method for the mobile terminal
5569245287Method for providing support with associates anywhere and notifications
5579245045Aggregating missing bibliographic information in a collaborative environment
5589244888Inferring placement of mobile electronic devices
5599241360Systems, apparatus, and methods for programmatically associating nearby users
5609241074Method and system for providing variable dial pattern provisioning in a SIP-based network
5619237601Mobile device function selection using position in relation to a user
5629237460Traffic control method and device
5639237439Method and apparatus for configuring service settings for a mobile subscriber
5649237426Device messaging attack detection and control system and method
5659237234System and method for modifying parameters in a contact center
5669237233System and method for providing sales and marketing acceleration and effectiveness
5679237226Controlling echo in a wideband voice conference
5689237225Apparatus with dynamic audio signal pre-conditioning and methods therefor
5699237205Mobile device manners propagation and compliance
5709235404Firmware update system
5719232476Task management across low-power wireless communications
5729232341Customized application for proximity transactions
5739232064Contact center agent training trajectory
5749232063Call flow and discourse analysis
5759232060Management of contact lists
5769232053Extended hot desking features for multi-device users
5779232046System and method for controlling mobile services using sensor information
5789232042Method and system for utilizing and modifying user preference information to create context data tags in a wireless system
5799232037Single action sensory prompt interface utilising binary state time domain selection protocol
5809230271Queue management
5819229903Providing vehicle operating information using a wireless device

2015

5829226134Method and system for installation and configuration of a femtocell
5839226101Federated bluetooth device network with roaming capability
5849226096Call relay function support system and method
5859226092Method and system for a distributed configurable transceiver architecture and implementation
5869225835Call center services system and method
5879225834Contact center skills modeling using customer relationship management (CRM) incident categorization structure
5889225833Management system for using speech analytics to enhance contact center agent conformance
5899220068Power saving method, apparatus and communication terminal
5909219987Automatic seamless context sharing across multiple devices
5919219958Systems and methods for acoustic echo cancellation with wireless microphones and speakers
5929219819Load balancing and sharing of contextual information in a multi-vendor and/or multiple contact center environment
5939219818Followup of customer service agents
5949219817Method and system for managing interactive communications campaigns
5959219813Provisioning work environments on personal mobile devices
5969219811Mode changing of a mobile communications device and vehicle settings when the mobile communications device is in proximity to a vehicle
5979219797Method and system for a hosted mobile management service architecture
5989219773Method of measuring call delay time
5999218164System and method for mobile application development using mobile devices
6009215640Apparatus and method for use in a communication network
6019215547Multi IMSI system and method
6029215327Methods and apparatuses for multi-channel acoustic echo cancelation
6039215323Selective mapping of callers in a call center routing system
6049215322Intelligent communication routing system and method
6059215320System and method for indexing automated telephone systems
6069215313Admission control of a communication system
6079210580Network node control for plurality of clusters for managing characteristics
6089210566Method and apparatus for automatically adjusting the operation of notifications based on changes in physical activity level
6099210560Systems and methods for a cellular enabled content playback device
6109210529Location-based application program management
6119210504Processing audio signals
6129210358Dual-mode communication devices and methods for communicating with an entertainment system
6139210266System and method for web-based real time communication with optimized transcoding
6149210265Exploring multiple contact channels to determine potential for reaching customers
6159210261Systems and methods of transferring user information to different devices
6169210260Controlling communications between a mobile device and a base station
6179210108Systems, methods, and computer program products for automatic mapping between Parlay-X short messaging service message element XML encoding and native SMPP protocol data coding scheme
6189208513Automated branding of generic applications
6199208465System and method for enhancing call center performance
6209208455Wireless terminal device, communication system, and control method of wireless terminal device
6219208390Intra-vehicular mobile device management
6229204469Duplicate connection detection for devices using random addresses
6239204304Electronic terminals and control methods thereof
6249204286System and method of branding and labeling a mobile device
6259203950Mobile terminal and event processing method
6269203877Method for mobile terminal to process text, related device, and system
6279198113App for preventing phone functionality while driving
6289198027Generic mobile devices customization framework
6299198025High-capacity SIM storage control
6309197752Method for designing an automated speech recognition (ASR) interface for a customer call center
6319197751Rules-based compliance system
6329197750Method for automated handling of outbound contacts requiring assured connection to a live agent
6339197479Systems and methods to manage a queue of people requesting real time communication connections
6349196254Method for implementing quality control for one or more components of an audio signal received from a communication device
6359196249Method for identifying speech and music components of an analyzed audio signal
6369191799Sharing data between wireless switches system and method
6379191794Method and apparatus pertaining to Bluetooth#-conveyed voice-based user input
6389191513System and method for dynamic job allocation based on acoustic sentiments
6399191512Sending callback text messages from a contact center
6409191511Agent override of a call answering outcome determination of an outbound call in a contact center
6419191509Multi-source profile compilation for delivering targeted content
6429191506Method and apparatus for changing a telephone number after entry
6439191494Device, system, and method for performing echo cancellation in different modes of a communication device
6449191493Methods and devices for updating an adaptive filter for echo cancellation
6459191276Downloadable configuring application for a wireless device
6469191073Application search system and method for easy operation
6479189790Customer service controller
6489189607Mobile phone controls preprocessor
6499185239Tone advisor, a tone assisting system and a method of associating tones with callers
6509185224Method and system for managing interactive communications campaigns with call pacing
6519185223Real time feedback of script logic
6529185222Identifying escalation events in communication sessions
6539185220Distributed event delivery
6549184887Base station and terminal connection method for the base station
6559183571System and method for providing advertisement data to a mobile computing device
6569179491Facilitating mobile phone conversations
6579179297System for safe texting while driving
6589179287Apparatus and method for managing memory of mobile terminal
6599179247Systems and methods for locating a mobile communication device
6609178999Contact center monitoring
6619178997System and method for simulating virtual queuing of calls
6629178989Call event tagging and call recording stitching for contact center call recordings
6639178985System for transporting ethernet frames over very high speed digital subscriber lines
6649178977Communication terminal
6659178914Method and apparatus for distributed compositional control of end-to-end media in IP networks
6669173212Method for communicating in a mobile network
6679173115Network device configuration by mobile device
6689173106Efficient cell site outage mitigation
6699173086Method and apparatus for preventing screen off during automatic response system service in electronic device
6709173005Displaying information on a TV remote and video on the TV
6719172823Alarm operation method and mobile terminal supporting the same
6729172811Method and system for restoring mobile device functions
6739172809System and method for prioritizing customers and predicting service escalation
6749172807Techniques for customer relationship management
6759172804Method of distributed aggregation in a call center
6769172802Systems and methods for reestablishing terminated telephone calls with an interactive voice response (IVR) system
6779172801Method and apparatus for event notification
6789172798Determining calling windows for called telephone numbers
6799172791Noise estimation algorithm for non-stationary environments
6809171322Methods and systems for routing calls in a marketing campaign
6819171243System for managing a digest of biographical information stored in a radio frequency identity chip coupled to a mobile communication device
6829167483In-device coexistence interference report control method and apparatus of network in mobile communication system
6839167400Method of using base station signal to quickly set call forwarding and mobile communication terminal
6849167372Managing a network element
6859167213Apparatus and method for video display and control for portable device
6869167095Call center agent management
6879167093System and method for real-time process management
6889167072Mobile terminal and method of controlling the same
6899162574In-vehicle tablet
6909161318Configuring power distribution within cooperation areas of cellular communication networks
6919161210Power setting
6929161208System for selectively disabling cell phone text messaging function
6939161154System and method of triggering and executing active content on a recipient device
6949160859Method and system for dynamic configuration for mobile communication device functions
6959160857Method for the operation of a system and system for the administration of calls to a call center
6969160856Processing telephone calls
6979160855System and method for call and data matching in a contact center
6989160854Reviewing call checkpoints in agent call recordings in a contact center
6999160853Dynamic display of real time speech analytics agent alert indications in a contact center
7009160852Real-time call center call monitoring and analysis
7019160823Handheld electronic device that has a keypad which can be rendered ineffective, and associated method
7029159233System including vehicle location alert based communication with a vehicle audio entertainment system and related methods
7039159054System and method for providing guidance to persuade a caller
7049155100Radio resource allocation mechanism
7059155032System, method, and apparatus for determining a network interface preference policy
7069154956System and method for managing individual use of a mobile telecommunications account
7079154911Selective delivery of presence messages for wireless communication devices
7089154905Short-range wireless communication apparatus
7099154627Activities assignment optimization for multi-skill contact center
7109154625System for communication routing
7119154619Method and apparatus for monitoring telephone status
7129154616Wearable capture and communication
7139148805Small cell base station DTX mode
7149148792Dynamic certification system for wireless spectrum sharing
7159148770Identification of static position witnesses to a PSAP emergency
7169148762Safecell 360.TM. wireless policy enforcement management (WPEM) solution
7179148744Network data optimization
7189148520Low complexity tone/voice discrimination method using a rising edge of a frequency power envelope
7199148513Method for receiving forwarded or delegated mobile device functions
7209148511Methods and systems for assessing the efficiency of call center operations
7219148509Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users
7229148450Method and apparatus for controlling telephony service using virtual network computing
7239143966Remote access to a wireless device
7249143924Segmented customization payload delivery
7259143921Communicating physical layer wireless parameters over an application programming interface
7269143910Method and system for remote wipe through voice mail
7279143896Systems and methods for providing a distributed mobile call center for a service establishment
7289143894Method and system for proximity and context based deduction of position for a GPS enable computing device
7299143883Method and system for improving performance in discovery stage of fast roaming
7309143609Digital telecommunications call management and monitoring system
7319143607Communication system
7329143602Methods and systems to ensure that the user of a touch or keypad operated device within a moving vehicle must use two hands for device operation
7339137836Inter-device communication authorization and data sniffing in wireless communication systems
7349137702Methods and devices for multipoint transmission
7359137622Enforcement of regulatory guidelines associated with a drive mode of a vehicle
7369137371Leads processing engine
7379137370Call center input/output agent utilization arbitration system
7389137369Mapping ISDN cause codes in a contact center for improved tracking of call attempts
7399137367Systems and methods for representative credit predicated upon relationship development
7409137366Maintaining a work schedule
7419137365Systems and methods of serial media communication in contact handling systems
7429137355Method and apparatus for enabling collaberative interactions among devices on a peer-to-peer network
7439137343Unified method and apparatus to simplify telephone area code dialing
7449135668Contact center routing using characteristic mapping
7459135638Software program and method for offering promotions on a phone
7469134989System and method for updating dataset versions resident on a wireless device
7479134952Terminal and control method thereof
7489131377Method and apparatus for unlocking operating system
7499131359Method for remotely controlling portable terminal and system therefor
7509131067System and method for out-of-band communication with contact centers
7519131065Device capable of notifying operation state change thereof through network and communication method of the device
7529131053Method and system for improving call-participant behavior through game mechanics
7539131047Local intercept methods, such as applications for providing customer assistance for training, information calls and diagnostics
7549130898Transmitting utility usage data via a network interface device
7559130895Automatic integrated escalation in a unified messaging system
7569129265Call efficiency indicator
7579125113Device mobility based scanning period control
7589125000Location-aware mobile application management
7599124997Apparatus and method for remotely controlling in mobile communication terminal
7609124719Devices, systems and methods for managing custom alpha tags
7619124711Apparatus and method for controlling built-in microphone of portable terminal
7629124710Apparatus and method for controlling built-in microphone of portable terminal
7639124702Strategy pairing
7649124701Method and system for automatically routing a telephonic communication
7659124699Systems and methods for expert communications
7669124698Virtual calling modes
7679124696Customer-enabled evaluation and control of communication center agent contact
7689124694Method and apparatus for intent prediction and proactive service offering
7699124553System and method for automatic data security back-up and control for mobile devices
7709122392Mobile terminal, display device and controlling method thereof
7719122302Automatic garage door automatic monitoring and controlling system based on the internet of things concept and near field communication (NFC) technology
7729122256Method of operating a mobile control unit of a home-automation installation
7739119054Communication systems and methods
7749119053Methods and apparatus for use in switching user account data and operations between two different mobile communication devices
7759118775Mobile terminal and method of controlling operation of the mobile terminal
7769118765Agent skill promotion and demotion based on contact center state
7779118764Method and system to determine and employ best contact opportunity
7789118763Real time feedback proxy
7799118761Computing device assistance for phone based customer service representative interaction
7809118757System and method for mapping a private branch exchange system
7819118701System and method for remote asset management
7829118624Distributed hardware/software system for managing agent status in a communication center
7839117188Method and system for multimedia contact routing
7849113107Interactive advertising and program promotion in an interactive television system
7859112997Method, apparatus and program for providing user-selected alerting signals in telecommunications devices
7869112993Shower transmitter/receiver speaker systems
7879112976Parking and routing network calls and sessions
7889112975System and method for web-based real time communication with contact centers
7899112974Checkpoint widget for indicating checkpoint status information to an agent in a contact center
7909112973System and method to diagnose and improve representative and organizational performance
7919112971Method and system for simultaneously managing a plurality of simulated real-time conversations
7929112951Acoustic echo suppression
7939112918Multi-mode user device and network-based control and monitoring
7949112778Communication control system and communication control method
7959107188Quality of Service (QoS) acquisition and provisioning within a wireless communications system
7969107183Providing group call priority access in LTE and priority access for user equipments with dual access classes
7979107093Method for detecting context of a mobile device and a mobile device with a context detection module
7989107056Small cell activation procedure
7999107024Communication system, information processing apparatus, mobile terminal, and input method
8009106749Virtual call center manager
8019106746System and method for controlling calls for contact centers
8029106744Interactive content for click-to-call calls
8039106724Communication aggregation
8049106632Provisioning by delivered items
8059100911Inter-rat coverage determination for energy saving management
8069100790Automating actions with a phone network based upon scanned wireless signals
8079100769System and method of storing service brand packages on a mobile device
8089100631Dynamic picture quality control
8099100486Managing transaction complexity in a contact center
8109100483Properly ascertaining shift-related work deficiencies of contact center agents
8119100482Mobile monitoring for supervisors
8129100480Adjustment of contact routing decisions to reward agent behavior
8139100479Answering machine detection
8149100466Method for processing an audio signal and audio receiving circuit
8159098862Systems and methods for query input via telephony devices
8169094849Communication of data using independent downlink and uplink connections
8179094848Base station apparatus and transmission control method
8189094809Technique for managing activity states for multiple subscriptions in a terminal device
8199094531Communication device
8209094515Method and apparatus for using a search engine advantageously within a contact center system
8219094514Aural volume feedback in call center
8229094512Determining appropriate course for representative working to recover payment in arrears
8239094506Systems and methods to connect members of a social network for real time communication
8249094503Methods and apparatus for contact information representation
8259094500Controlled communication between residents of controlled-environment facilities
8269094432Information processing apparatus, information processing method, program, and power storage apparatus management system
8279092733Recursive adaptive interaction management system
8289088861Method and apparatus for bearer and server independent parental control on smartphone, managed by smartphone
8299088665Context awareness for a mobile communication device
8309088659Method and apparatus for provisioning contact handling resources in a contact center
8319088657System and method of automated order status retrieval
8329088652System and method for speech-enabled call routing
8339088650Predictive dialing based on simulation
8349088649Systems and methods for customer contact
8359088648System and method for effecting prearranged notification following placing of a call using a predetermined number
8369088537Apparatus and method for executing agent
8379088306Provisioning a wireless-capable device for a wireless network
8389084264Method and apparatus for small cell configuration in a heterogeneous network architecture
8399084131Data cut-over method and apparatus
8409084085Method and system for changing operation mode of portable terminal
8419083817Method for controlling surrounding device and communication device and computer-readable medium using the same
8429083815System and method for account setup for mobile devices, such as an e-mail account setup
8439083806Method of bootstrapping contact center
8449083805System and method for providing service by a first agent while waiting for a second agent
8459083800Agent-centric processing of prioritized outbound contact lists
8469083799Workflow management in contact centers
8479083791Web-hosted framework for mobile applications
8489083783Detecting double talk in acoustic echo cancellation using zero-crossing rate
8499083776Echo mitigation in a conference call
8509081906Office system comprising a telephony application
8519078197Method of handling access network discovery and selection function and related communication device
8529078159Data collection method, mobile terminal and data storage device
8539078152Programmable communicator
8549078123Systems and methods for determining network information on mobile devices
8559078122Method and apparatus of providing messaging service and callback feature to mobile stations
8569078120Method and apparatus for determining mobility parameters based on neighboring access points
8579077805System for communication routing
8589077804Interaction management
8599077803System for facilitating loosely configured service worker groups in a dynamic call center environment
8609077657Intelligent cellular communications gateway device, system, and method
8619075716Remote issue logging and reporting of mobile station issues and diagnostic information to manufacturer
8629072027Methods and apparatuses for facilitating D2D bearer switching
8639071958Systems and methods to remotely restrict the use of mobile device
8649071950Systems and methods of call-based data communication
8659071939Methods and apparatuses for context determination
8669071924Systems and methods for digital forensic triage
8679071699Apparatus and method for automatic call receiving and sending depending on user posture in portable terminal
8689071688Method and system for managing interactive communications campaigns with call pacing
8699071687Outbound time window indicators
8709066211Decision support
8719065915Sending callback text messages from a contact center
8729065897System and method for blocking unauthorized outgoing call on a communication network
8739065887Method, apparatus, and system for reducing power consumption on xDSL subscriber board
8749065886System and method for the application of an LMS method to updating an echo canceller in a multicarrier transceiver
8759065830Network recording and speech analytics system and method
8769064496Parallel signal processing system and method
8779064356System of stacked devices
8789060355Message handling
8799060262Method and apparatus of providing messaging service and callback feature to mobile stations
8809060260Method and apparatus for tailoring electronic content retrieval according to wireless communication device capabilities
8819060064System for routing interactions using bio-performance attributes of persons as dynamic input
8829060062Clustering and classification of recent customer support inquiries
8839060009Network-extended data storage for mobile applications
8849055158Vehicular apparatus, mobile phone, and instrument coordination system
8859055150Skills based routing in a standards based contact center using a presence server and expertise specific watchers
8869055145Recovery of DTMF tones in the presence of periodic interference and obstruction
8879055141Distinctive ringing
8889055140Contact center queue priority management method and system
8899052192Apparatus and method for recognizing zone in portable terminal using earth magnetic field components and images
8909049746Management of multi-mode wireless devices
8919049589Dynamically adjusting a data usage plan based on data usage statistics
8929049298Service request routing using passive skill certification
8939049297Networked contact center
8949049296System and method for distributing auto-attendant across user endpoints
8959049294Methods and systems for speed dialing
8969049291Intelligent tagging for multimedia call recording purposes using continuous metadata
8979049119Dynamically configurable mobile device and cellular phones with functions
8989042879Capacity station activation method, radio communication apparatus, and system
8999042877System and method for retrofitting a branding framework into a mobile communication device
9009042876System and method for uploading location information based on device movement
9019042875Vehicular communication apparatus
9029042872In-vehicle driver cell phone detector
9039042541Multi-node predictive dialing for scalability
9049042540Method for providing support using answer engine and dialog rules
9059042539Method and apparatus for sending alerts to internet protocol phones
9069042372Call transfer using session initiation protocol (SIP)
9079037127Device agent for remote user configuration of wireless network access
9089037125Detecting driving with a wearable computing device
9099037124Wireless device application interaction via external control detection
9109037119Dialing wireless skip-trace numbers in a contact center
9119036811Dialing a telephone number subject to an autodialer prohibition in a contact center
9129036810System and method to provide a response to an inquiry
9139036809Global interpreter/translation services via conference bridge
9149036808Methods and systems for data transfer and campaign management
9159036807Method and system for routing messages and connecting users associated with live-connected content
9169036806Predicting the class of future customer calls in a call center
9179036805Implementing a network of intelligent virtual service agents to provide personalized automated responses
9189036802System and method for avoiding hold times on a telephone call
9199035744Method and apparatus for monitoring and controlling a medical device using a wireless mobile communication device
9209035743Song selection based upon axial pen pressure
9219031598Method and apparatus for providing session initiator privilege, priority and presence notification for push-to-talk chat group communications
9229031545Encouraging safe driving using a remote vehicle starter
9239031544Status switching method for mobile device
9249031225Application adapted access device and a method to adapt resynchronization
9259031223Systems and methods for managing multi-tenant callback services
9269031222Automatic supervisor intervention for calls in call center based upon video and/or speech analytics of calls
9279031221System and method for automated voice quality testing
9289031214System and method of use for indexing automated phone systems
9299031212Determining a call abandonment rate using a speech analytics system
9309031205Auto-detection of environment for mobile agent
9319031038System and method for offloading data in a communication system
9329026440Method for identifying speech and music components of a sound signal
9339026177Service mode display on a handheld communication device
9349026103Information processing apparatus and wireless communication method
9359026101Methods, systems, and computer program products for schedule management based on locations of wireless devices
9369026099Mechanisms to improve mobile device roaming in wireless networks
9379026098Transfer of status information concerning a mobile device via a cloud based service
9389025761Method and apparatus for assessing the status of work waiting for service
9399025760Apparatus and method for connecting a translator and a customer
9409025758Electronic communications system for multinodal expert networks
9419025757Call mapping systems and methods using bayesian mean regression (BMR)
9429025756Loyalty structured call routing system
9439025736Audio archive generation and presentation
9449022279Method and system for locating an accessory and an application for use with a user device
9459020491Sharing applications/media between car and phone (hydroid)
9469020490Method and apparatus for caching
9479020489System and method for using location information to execute an action
9489020488Prioritization of wireless terminal measurements
9499020487Over-the-air content management of wireless equipment in confined-coverage wireless networks
9509020486Real-time management system for mobile electronic devices
9519020483Setting voice and data priority using a registration message
9529020482Preventing driver distraction
9539020480Method, system and apparatus for configuring a mobile electronic device
9549020479Single version of a user device modem for use with different wireless carriers
9559020466Remote profile modification for device recovery assist
9569020142System and method for generating forecasts and analysis of contact center behavior for planning purposes
9579020141Processing an outbound call campaign having multiple abandonment rates
9589020140Telephonic teleservices management
9599020139Interactive voice response system and method with common interface and intelligent agent monitoring
9609020138Targeted issue routing
9619020137Matching using agent/caller sensitivity to performance
9629020135Dialog compatability
9639020134System and method for automated assignment of monitoring in a contact center
9649020133Call occupancy management
9659020131Contact center call back
9669020130Automatic integrated escalation in a unified messaging system
9679020129Methods, systems, and computer program products for providing human-assisted natural language call routing
9689020128System and method for cost-based automatic call distribution with statistically predictable wait time
9699020125Recording invocation of communication sessions
9709020115Inmate communications
9719020114Systems and methods for detecting a call anomaly using biometric identification
9729014722Dynamic service binding providing transparent switching of information services having defined coverage regions
9739014686Provisioning a wireless-capable device for a wireless network
9749014685Mobile device which automatically determines operating mode
9759014683Method and apparatus for maintaining user settings for over-the-air upgrades
9769014682Method and system for retaining synchronization across multiple wireless devices during extended power saving intervals
9779014681Establishing a communication connection between two devices based on device displacement information
9789014680Apparatus, and an associated method, by which to activate a wireless device for a temporary period
9799014678Preventing generation of spurious signals during transmission
9809014366Determining expected wait time
9819014365Systems and methods for state information exchange
9829014364Contact center speech analytics system having multiple speech analytics engines
9839014363System and method for automatically generating adaptive interaction logs from customer interaction text
9849014362System and method for processing multi-modal communications within a call center
9859008654Auto IMSI switch for international roaming
9869008646Inbound phone control
9879008643Method and apparatus for supporting machine-type communications with a mobile originated-only mode
9889008641Detecting a user-to-wireless device association in a vehicle
9899008639Controlling audio of a device
9909008622Information processing apparatus and wireless communication module setting method
9919008300Complex recording trigger
9929002413Battery cell phone combination
9939002404Method and system for migrating from coaxial cable to hybrid cable base station installations
9949002344Phone content service
9959002342System, apparatus, and method for dynamically customizing and configuring applications
9969002341Method and system for republishing mobile content
9979002340Method and apparatus for backup communication services
9989002339Consumption and capture of media content sensed from remote perspectives
9999002338Communication device that permits a user to select any of multiple user-selectable communication types for a reply
10009002179Use of near field communication (NFC) to transfer DVR timers
10019001993Universal queuing for inbound communications
10029001992System and method to connect a call
10039001991Conveying in-application behavior via a telephone
10049001989System and method for a smart dialer
10058995983Method of adjusting event prompt degree and mobile electronic device and computer program product using the same
10068995982In-car communication between devices
10078995981Systems and methods for remote control adaptive configuration
10088995980System, method and apparatus for protecting privacy when a mobile device is located in a defined privacy zone
10098995979MEID-based paging to reach de-activated telematics modules
10108995978Emergency call capable wireless device provisioning
10118995971Mobile communication terminal and web page control method thereof
10128995648Processing an outbound call campaign having multiple abandonment rates
10138995647Method and apparatus for routing a call using a hybrid call routing scheme with real-time automatic adjustment
10148995645System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call
10158995644System and method for exposing customer availability to contact center agents
10168995643System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data
10178990366Method and apparatus for remote modification of system configuration
10188989728Connection architecture for a mobile network
10198989727System and method for proximity area networking for mobile gaming
10208989726Device call notification extensions
10218989724Method of managing incoming commands related to contactless applications within a wireless apparatus such as an NFC enabled mobile phone
10228989707System and method for provisioning a wireless device to only be able to access network services within a specific location
10238989370Customizable call center dialing system, method and computer program product
10248989369Using media server control markup language messages to dynamically interact with a web real-time communication customer care
10258989368Method and apparatus of analyzing customer call data and related call information to determine call characteristics
10268989367System and method for monitoring health of deployment states for a contact center
10278983550Address book management method and user interface
10288983543Methods and apparatus for managing data within a secure element
10298983539Smart watch, display device and method of controlling therefor
10308983504Systems for and methods of determining likelihood of relocation of reference points in a positioning system
10318983449End user controlled temporary mobile phone service device swapping system and method
10328983448In-device coexistence interference report control method and apparatus of network in mobile communication system
10338983447Methods, systems and devices for dynamic HPLMN configuration
10348983446Systems and methods for the detection and allowance of transmission facilities
10358983445Smart data connections for mobile devices
10368983444Method for controlling portable device by using humidity sensor and portable device thereof
10378983443Method for managing multiple radio access bearers in a single handset
10388983442Techniques and apparatus to manage power in wireless device
10398983055Quality review of contacts between customers and customer service agents
10408983054Method and system for automatically routing a telephonic communication
10418983053Customer service controller
10428977306Permission based text messaging
10438977251Transferring content to a mobile device
10448977240Method for the control and evaluation of a message traffic of a communication unit by means of a first network unit within a mobile radio system, pertaining communication unit and first network unit
10458977229Emergency call notification for network services
10468976955System and method for tracking web interactions with real time analytics
10478976954Recording invocation of communication sessions
10488976953Systems and methods of controlling confidential communication in contact handling systems
10498976949Central call platform
10508971915Systems for and methods of determining likelihood of mobility of reference points in a positioning system
10518971870Mobile terminal device, and control method for mobile terminal device
10528971869Mobile device that activates upon removal from storage
10538971868Mobile device that activates upon removal from storage
10548971521Method for automated handling of outbound contacts requiring assured connection to a live agent
10558971520Method for optimizing skill assignment in call center agent applications
10568971518System and method for providing customer service
10578971516Unified recovery system communication history tracking for payments in arrears
10588971515Method to stream compressed digital audio over circuit switched, voice networks
10598966090Method, apparatus and computer program product for providing an indication of device to device communication availability
10608965453Packet streaming service capability exchange for enhanced peripheral device support
10618965427Mobile communication system, mobile station apparatus, base station apparatus, and setting change method
10628965366World SIM
10638965356Method and apparatus of providing messaging service and callback feature to mobile stations
10648965354Playback pause before signal loss of a mobile device
10658965353Wireless location optimization
10668965352Device with reduced communication-protocol transition time
10678964965Smart capture
10688964964Interruptible work reassignment
10698964963System and method for maximizing efficiency of call transfer speed
10708964962Dialog reorder
10718964960System and method for interacting with a user via a variable volume and variable tone audio prompt
10728964958Grid-based contact center
10738959536Method and system for providing applications to various devices
10748958788Home electronic apparatus control system, home electronic control apparatus, and wireless home electronic apparatus control terminal
10758958787Closing multiple network connections for a user equipment using one message exchange
10768958786Mobile device that activates upon removal from storage
10778958543Use of inbound call as mechanism to trigger outbound calls to avoid collisions
10788958542Followup of customer service agents
10798958541Intelligent network-based voice and data recording
10808954050User interface for controlling use of a business environment on a mobile device
10818954048System and methods for multi-tasking in a clientless mobile phone
10828954047Searching for mobile content
10838954046Private labeled mobile applications
10848954045Method and apparatus for managing resources at a wireless device
10858953775System, method, and apparatus for determining effectiveness of advanced call center routing algorithms
10868953774Apparatuses, methods and systems for accessing a new customer service representative and for monitoring customer service
10878953773Incorporating interactive voice response functions into a work assignment engine script
10888953772Agent conferenced IVR
10898949049System and method for detecting a device requiring power
10908948798Transmission control device, reception control device, and content transceiving system
10918948737Communication device and method for switching phone numbers using the same
10928948373System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center
10938948372Contextual lead generation in an automated communication link establishment and management system
10948948371System and method for managing hold times during automated call processing
10958948370System and method for telephone call routing using a relational routing matrix
10968948369Method and system for optimizing performance within a contact center
10978948368System and method for storing call recordings in a call center
10988948349Communication apparatus and control method thereof
10998943200Method and apparatus for reducing unwanted traffic between peer networks
11008942762Adjustment of communication parameters in a coverage area based on prevalence of eCSFB devices in the coverage area
11018942694Digital device control system using smart phone
11028942693System and method for targeting data processing system(s) with data
11038942691Aftermarket telematics unit and method for detecting a target mounting angle thereof
11048942690Access control based on receipt of defined information from access terminal
11058942689Method and technology for remote administration of wireless devices
11068942369Method for providing support services using multi-channel navigator and route sequences
11078938227Automatic identification of a vehicle driver based on driving behavior
11088938226Reassigned mobile message notifications
11098938225Apparatus and method for processing call and message-related events in a wireless terminal
11108938224System and method for automatically enabling a car mode in a personal communication device
11118938065Real time feedback of script logic
11128938064Method and system for assigning tasks to workers
11138938063Contact center service monitoring and correcting
11148938062Method for accessing service resource items that are for use in a telecommunications system
11158938058System and method for providing sales and marketing acceleration and effectiveness
11168938056Terminal equipment for providing an additional call processing service, and method for operating same
11178934926Efficient acquisition of system information in mobile communication terminals
11188934904Method and apparatus for data communication
11198934889Standardized control of wireless devices
11208934888User terminal, operator server, remote support method and user terminal program
11218934887System and method for running mobile devices in the cloud
11228934886Mobile apparatus and method of voice communication
11238934884Method and device for indoor position resolution
11248929927Adjustment of communication parameters in a coverage area based on prevalence of eCSFB devices in the coverage area
11258929923Method and device for locating terminal by using base station
11268929877Methods and systems for content processing
11278929876Mobile to hardware device linking
11288929875Wireless communications device having contact specific silent mode disabling capabilities
11298929872Management of paging channel monitoring
11308929871Methods for reminding a user of a task associated with a communication
11318929537Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
11328929535Aural volume feedback in call center
11338929534System, method, and computer readable medium for routing an agent to a preferred communications platform
11348929533Peer to peer contact center
11358929281Methods and apparatus related to peer to peer device

2014

11368923861Facilitating reselection by a wireless communication device to a first network from a second network after termination of a circuit switched fallback voice call
11378923838System, method and computer program product for activating a cellular phone account
11388923837Provisioning a telephony network in response to an electronic device attaching to the network
11398923809Data rate throttling
11408923505Call center with resilient context
11418923504Systems and methods for requesting a communication
11428923503Servicing calls in call centers based on estimated call value
11438923502Customer service system, method, and software program product for responding to queries using natural language understanding
11448923501Method and system for managing contacts in a contact center
11458923497Redirecting and mirroring of telephonic communications
11468923496Admission control of a communication system
11478923281Methods and apparatus to perform call screening in a voice over internet protocol (VoIP) network
11488918147Mobile terminal device
11498918094Systems and method for media transfer
11508918093User initiated virtual mobile management
11518918092System for managing social group interactions
11528918091Wireless communication service using shared service credentials
11538918090Timer configuration method and related communication device
11548917862Automated response system tuning
11558917861Automated voice connection to a best-determined target
11568917860Methods and systems for processing and managing communications
11578917859Outbound dialing solutions for MPS IVR
11588917858Method and apparatus for network based fixed mobile convergence
11598917857Method and system for call to role
11608917856Call center system and call service implementation method thereof
11618917855Systems, methods, devices and arrangements for unified messaging
11628917854System to support contextualized definitions of competitions in call centers
11638917853Enhanced customer experience through speech detection and analysis
11648917852Agent-centric processing of prioritized outbound contact lists
11658917851Server for providing enhanced services to contact center agents
11668914445System and method for diameter prefix authorization
11678914016External interface for a mobile device
11688914015Grouping of users for MIMO transmission in a wireless communication system
11698914013Device management macros
11708914012System and method for monitoring apps in a vehicle to reduce driver distraction
11718914011Self-activation through a non-activated device
11728914010Method and mobile terminal for controlling application in the mobile terminal
11738914009Administration of wireless systems
11748914004Apparatus and method of selecting resource of application in wireless terminal
11758913736System and method for delivering a contact to a preferred agent after a set wait period
11768913735Method and apparatus for network-intelligence-determined identity or persona
11778909950Systems and methods of power management
11788909811Peer-to-peer telephony recording
11798909533Method and apparatus for performing and controlling speech recognition and enrollment
11808909292Communication apparatus and method for displaying man-machine interface MMI
11818909212Method and apparatus for disclaimer presentation and confirmation
11828909211Remote control of devices utilizing a mobile network
11838909210Mobile device for access to agricultural services by non-literate and semi-literate users
11848909209Apparatus and method for inhibiting portable electronic devices
11858909208Method and apparatus for mode driven node monitoring
11868909207Proximal device configuration method and system
11878909198Customized dialing procedures for outbound calls
11888908856Operator evaluation support device and operator evaluation support method
11898908854Communications module
11908908853Method and device for displaying information
11918903371Cellular telephone system and method
11928903370Network access credential migration
11938903369Methods and apparatus for interference management
11948903368Techniques for database updates
11958903367Methods and apparatus for enabling backward compatibility in open market handsets
11968903366Dynamic switching between software and hardware graphics rendering for power consumption
11978903365Mobile device management
11988903081Method, apparatus, and system for controlling storage of user input information
11998903080Goal-based estimated wait time
12008903079Routing callers from a set of callers based on caller data
12018903078Communication session assessment
12028903077Assignment management apparatus, assignment management method, and assignment management program
12038903076External contact center data collection and measurement
12048903075Customer/subscriber/user identification via utilized service node/point
12058903069Interactive content for click-to-call calls
12068903066Portable system for institutional telephone service provision
12078903061Storage, processing, and display of service desk performance metrics
12088897897Companion control interface for smart devices
12098897764Vehicle on-board unit and mobile device linkage system
12108897757System and method for automatically answering a call on a communication device
12118897748System and method for monitoring message usage
12128897439Providing agent availability for an outdial application
12138897438Message forwarding based on sender and recipient relationship
12148897437Method and system for improving call-participant behavior through game mechanics
12158897183System and method for offloading data in a communication system
12168892088Systems and methods for handling incoming calls on a media device
12178892087Cell phone multimedia controller
12188892086Mobile equipment customization using a single manufacturing configuration
12198892085Mobile information apparatus and manner mode shifting program
12208892083System and method for locking and branding a mobile communication device to a network
12218891754Method and system for automatically routing a telephonic communication
12228887155System, method and apparatus for managing applications, information and services
12238887129Detecting non-touch applications
12248886722Universal state-aware communications
12258886174Method and system for service provider awareness
12268885814Feedback impedance control for driving a signal
12278885813Call queuing for location-aware mobile devices
12288885812Dynamic customer satisfaction routing
12298880055Method and apparatus for using near field communication (NFC) to perform transactions on a mobile device
12308880054System and method for remote asset management
12318880053Signaling over cellular networks to reduce the Wi-Fi energy consumption of mobile devices
12328880052Evolving algorithms for network node control in a telecommunications network by genetic programming
12338880051Automatic seamless context sharing across multiple devices
12348880049Wireless communication apparatus and wireless communication method
12358880048Method and apparatus for managing calls for call-related calendar entries stored on a device
12368880042Method to provide ad hoc and password protected digital and voice networks
12378880040Mobile network operator identification
12388880034Data segmentation profiles
12398879719Collaboration system and method
12408879718Distributed event delivery
12418879717Systems and methods for customer contact
12428879716Intelligently routing calls and creating a supporting computer interface
12438879715Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
12448879714System and method of determining call treatment of repeat calls
12458879712System and method for managing traffic bursts for a plurality of tenants
12468879711Method and apparatus for network maintenance and supervision of a controlled on-board audio portion
12478879710Private branch exchange, voice quality adjustment method, and non-transitory computer-readable medium storing voice quality adjusting program
12488874098Devices, systems and methods for managing custom alpha tags
12498874097Systems and methods for rapid availability of critical functionalities on devices using cellular operating systems
12508874096Communication terminal and application control method
12518874095Techniques for improving cache effectiveness of caches with low user population
12528874094Method and device for transferring radio access technology/frequency of select priority
12538874093Scenarios creation system for a mobile device
12548874091Automatic device capabilities change notification
12558874090Remote control operations in a video conference
12568873739Instant message contact management in a contact center
12578873738Controlling hold queue position adjustment
12588873736Process for capturing site maintenance and repair information and creating a closeout package in near real time
12598873735Selective contact between customers and customer service agents
12608873734Global logging and analysis system
12618873733Real-time feedback of survey results
12628873732Systems and methods for scheduling of outbound agents
12638873727Method for determining a correct international phone number of a contact
12648872624Programmable communicator
12658872012Music pre-end-play processing method using time data and electronic apparatus for implementing the same
12668868218Customized control system for electrical appliances using remote device
12678868058Universal near field self-configuring femtocell
12688868057Staging a mobile device to an enterprise network securely using voice channel of a wireless wide area network (WWAN)
12698868055Method for configuring a plurality of parameters in a device
12708868054Method and system for restoring transferred mobile terminal by mobile transfer service
12718868053Communication delivery filter for mobile device
12728867732Aggregating phone numbers for contact
12738867731System and method for web-based real time communication with optimized transcoding
12748867730Contact center trend analysis and process altering system and method
12758867729System and method for a computerized helpdesk
12768867728Managing reserve agents in a contact center
12778867725System and method for providing custom alerts
12788867554Methods to route, to address and to receive a communication in a contact center, caller endpoint, communication server, document server for these methods
12798866643Rotation input device
12808866589Programmable communicator
12818862710Dynamic configuration of mobile station location services
12828862128Integrated terminal using supplementary information and communicating method thereof
12838862118Methods, apparatuses and computer program products for automating testing of devices
12848862117Cellphone controllable car intrusion recording and monitoring reaction system
12858862116Method and apparatus for idle mode operation in femto-cell
12868862115Over the air provisioning of mobile device settings
12878862112Ultra-thin mobile client
12888862111Mobile terminal and method of controlling the same
12898862110Application providing system, portable terminal device, server device, application providing method and computer programs
12908861710Playing expected wait time on agent's notification
12918861709Method for indicating call-center agent availability
12928861708System and method for monitoring a voice in real time
12938861692Web call access and egress to private network
12948861381Exchange system and server device
12958861353Method for provisioning a wireless network
12968856014Methods and apparatuses for delivery of advice to mobile/wireless devices
12978855680Computer system with proximity based selections
12988855667Method and system for locating a notebook computer
12998855621Cellphone controllable car intrusion recording and monitoring reaction system
13008855620Systems and methods for application program and application program update deployment to a mobile device
13018855619Method for state transition and network device
13028855618Apparatus and method for adaptively operating an application program
13038855617Method and system for mobile device activation
13048855294Dialling phone numbers
13058855293Frame injected DSL via face fed protector module
13068855292Agent-enabled queue bypass to agent
13078855291Limiting contact in a networked contact center environment
13088849348Mobile device session switching
13098849278Mobile device activation
13108848900System and method for automating skillset additions
13118848899Operator network that routes customer care calls based on subscriber / device profile and CSR skill set
13128848898System and method for automated call distribution
13138848897Automated multimedia call center agent
13148848105Video playing device capable of external connection to application processor
13158843124Method, system, server and terminal for configuring service parameters
13168843122Mobile phone controls preprocessor
13178842821Systems and methods of using machine translation in contact handling systems
13188842820Enhanced contact center architecture to support agent resource optimization
13198842819Systems and methods for routing cross-channel calls
13208842818IP telephony architecture including information storage and retrieval system to track fluency
13218842812Method and apparatus for providing improved support to users on interactive voice response breakout session
13228838140Sharing a live view on a mobile device
13238838088System, method, and computer program for policy driven control of a networked mobile device of a motor vehicle driver
13248838087Provisioning system and methods for interfaceless phone
13258838086Systems and methods for management of background application events
13268838084System and method for provisioning mobile communication device upgrades
13278837711Dynamic update of skills database
13288837710Systems and methods to facilitate searches
13298837709Distributed hardware/software system for managing agent status in a communication center
13308837708Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users
13318837707Automatic integrated escalation in a unified messaging system
13328837706Computer-implemented system and method for providing coaching to agents in an automated call center environment based on user traits
13338831941System and method for tracking fraudulent electronic transactions using voiceprints of uncommon words
13348831624Back-channeled packeted data
13358831605Cell registration
13368831585Systems, methods and articles for a communications device providing communications and services involving automobile head units
13378831584Remote control system
13388831563Providing a service with location-based authorization
13398831208System and method for optimizing call flows of a spoken dialog system
13408831207Targeted issue routing
13418831204Protecting sensitive information provided by a party to a contact center
13428831194Telephonic communication redirection and compliance processing
13438831184Systems and methods to redirect incoming contacts
13448830913Location-based software updates
13458830397Display device, display system, mobile information terminal, and display device control method
13468825470System and method of providing a response with a different language for a data communication protocol
13478825109Policy-based data routing for a multi-mode device
13488825047Searching and reporting public land mobile networks (PLMNs) in a mobile telecommunications system
13498825038Method for controlling mobile terminal having projection function by using headset
13508825037FM radio system for digital and analog communications for hearing assistance devices
13518825036Parent telecommunication device configuration of activity-based child telecommunication device
13528825035System and method for remote control of appliances utilizing mobile location-based applications
13538825033Position information assisted network control
13548824664System and method for controlling lifespan of interaction requests
13558824663System, method, and computer program product for detecting redundancies in information provided by customers in a customer service system
13568824662Method and apparatus for interfacing a customer with a call center
13578824660History management apparatus, history management method and history management program
13588824659System and method for speech-enabled call routing
13598824658Selective mapping of callers in a call center routing system
13608824657Providing ring back tones in a communication network
13618824655Routing inbound communications across call centers and the like
13628824651System and method for performing an action on a phone in response to a user initiating an outbound call to one or more select phone numbers
13638818350Context-driven data sharing
13648818349Mobile device diagnosis, test, application deployment and update from a web page
13658818347Node and method for service specific management
13668818346Wireless device with a control engine using functional block programming
13678818340Method for collecting data of users of active mobile telephones
13688817969Systems and methods for query input via telephony devices
13698817968Short message service (SMS) response and interpretation application
13708812018System and method for predicting future locations of mobile communication devices using connection-related data of a mobile access network
13718812014Audio-based environment awareness
13728812004Method for handling call conflicts in a communication network and apparatus thereof
13738811987Method and arrangement for creation of association between user equipment and an access point
13748811971Mobile communication device and method for disabling applications
13758811969Virtual SIM card for mobile handsets
13768811968Systems and methods for executing an application on a mobile device
13778811967Changing the user interface at a telecommunications terminal
13788811966Short-range wireless communication apparatus
13798811965System and method for automatic data security back-up and control for mobile devices
13808811605Intelligent patching systems and components thereof
13818811598Scheduling an agent based on a contact center history
13828811597Contact center performance prediction
13838811595Systems and methods for distributing remote technical support via a centralized service
13848811594Contact routing visualization system
13858811593Call center agent centric speech decoding system and method with quality assurance function
13868811592Script compliance using speech recognition and compilation and transmission of voice and text records to clients
13878811591Operating management of a call center
13888811590Adaptive, self-learning optimization module for rule-based customer interaction systems
13898811589Method to provide an operator selection service as well as a communications network and a call server therefore
13908805450Intelligent contact management
13918805445Handset service migration automation and subscriber identity module tracking
13928805377Controlling reselection from access points in a telecommunications network
13938805353System to provide entertainment in association with telecommunication service
13948805352Determining virtual location based upon scanned wireless signals
13958805350System and method for blocking the use of a service in a telecommunication system
13968805349Method for controlling mobile communications
13978805348Diary synchronization for smart phone applications
13988805345Method and system for processing queries initiated by users of mobile devices
13998805328Priority-based phone call filtering
14008805325Methods and systems of implementing call-cost features on a mobile device
14018805110Methods and systems for content processing
14028804944Systems and methods for queuing incoming call within interactive voice response(IVR) system
14038804943Systems and methods for routing calls
14048804942Routing and queuing information for video conferencing in banking centers
14058804941Systems and methods for hybrid delivery of remote and local technical support via a centralized service
14068804940Networked contact center
14078804939Call center queue management
14088804938Computer-implemented system and method for processing user communications
14098804937Methods and apparatus for implementing customized ringback
14108804936Shared media access for real time first and third party media control
14118804919Managing interactive communications campaigns
14128804678Method, apparatus and computer program for handling hybrid automatic repeat request failure
14138799394Systems and methods providing a mobile zero client
14148798686In-vehicle apparatus having handsfree function
14158798666Methods and apparatus for mobile terminal-based radio resource management and wireless network optimization
14168798623Network selection and base station acquisition with OTA programming for a vehicle telematics unit
14178798611Mobile network monitoring
14188798610Method and apparatus for bearer and server independent parental control on smartphone, managed by the smartphone
14198798609User interface for supporting call function and portable device using the same
14208798608System and method for controlling the use of a wireless device
14218798607Method and apparatus for synchronizing contact and calendar information between a handset and a computing device
14228798586Apparatus, and associated method, for providing enterprise-controlled voice services to wireless devices
14238798574Information broadcasting system
14248798259Method for managing communication record and communication device performing the same
14258798258Method and apparatus for providing telecommuting virtual numbers for remote workers
14268798256System and method for telephone call routing using a relational routing matrix
14278798255Methods and apparatus for deep interaction analysis
14288798253Network routing
14298792875Restricting access of a wireless communication device to a communication channel
14308792874Systems, methods, circuits and associated software for augmenting contact details stored on a communication device with data relating to the contact contained on social networking sites
14318792873Self-configuration of wireless networks
14328792872Audio system for a motor vehicle
14338792871System and method for user profiling from gathering user data through interaction with a wireless communication device
14348792870System and method for delivery of data between a data provider and a mobile telephone network subscriber
14358792633Method of distributed aggregation in a call center
14368792632System and methods for scheduling and optimizing inbound call flow to a call center
14378792631System and method for matching service representatives with customers
14388792630Use of abstracted data in pattern matching system
14398787909Server for control plane at mobile communication network and method for controlling local IP access service
14408787898System, method and apparatus for remotely configuring selective call features
14418787897Call note management on communication device
14428787896Remote site telecom equipment communication
14438787895System and method for providing advertising on a device
14448787894Handling of applications of mobile terminals in a serving node
14458787893Processing decision method and mobile communication terminal
14468787892Mobile terminal and method of controlling the mobile terminal
14478787890Handheld electronic device and saving number method and digital storage media
14488787866System, method and program for controlling mute function on telephone
14498787559Codec circuit for POTS system
14508787556Systems and methods for a provider initialized real-time chat based on detection of a pattern
14518787553Implementing a network of intelligent virtual service agents to provide personalized automated responses
14528787548System and method for distributed communication control within an enterprise
14538787546Apparatus, system, and method for automated call initiation
14548781528Automatic mobile device backup
14558781458Method and apparatus for maintaining user settings for over-the-air upgrades
14568781456System and method for controlling mobile communication devices
14578781455Method to control configuration change times in a wireless device
14588781452Wireless devices and methods of operating wireless devices based on the presence of another person
14598781108Adaptive ringtone detector
14608781107Managing electronic consent for calling campaigns
14618781106Agent satisfaction data for call routing based on pattern matching algorithm
14628781105Methods and systems for processing and managing communications
14638781103System and method for call and data matching in a contact center
14648781102Method and system for analyzing a communication by applying a behavioral model thereto
14658781101Operator management apparatus and method
14668781100Probability multiplier process for call center routing
14678781098System and method for prompt modification based on caller hang ups in IVRs
14688781096System and method for providing call-back options
14698781095Communication apparatus and controlling method of the same
14708779890Radio devices, regulation servers, and verification servers
14718775633Service information exchange in wireless network
14728775157Methods and systems for sharing language capabilities
14738774790Method and apparatus for improving wireless network reliability
14748774789Enhanced discontinuous mode operation with shared radio frequency resources
14758774395IVR recording management and control
14768774394System and method for eliminating hold time in a telecommunications network
14778774393Managing a contact center based on the devices available for use by an agent
14788774391Integrating embedded links with call center operation
14798774389Call routing between shared service centers
14808774387System and method for avoiding hold times on a telephone call
14818768404Mobile radio terminal
14828768330Communication terminal apparatus, computer product, and incoming call processing method
14838768329Methods and apparatuses for programming user-defined information into electronic devices
14848768327Feature based management
14858768326System and associated terminal, method, and computer program product for configuring and updating service access points and providing service content in the mobile domain
14868768325Apparatus and method for automatic call receiving and sending depending on user posture in portable terminal
14878768324Method of configuring bluetooth SIM access profile of communication device
14888768323Service discovery in a wireless network
14898768322Method and system for triggering events in a radio network
14908768299Systems and methods for automatic user-enabled account identifier association
14918767950Scalable and flexible processing of digit maps and dial strings
14928767949Unified method and apparatus to simplify telephone area code dialing
14938767948Back office services of an intelligent automated agent for a contact center
14948767947System and method for testing and deploying rules
14958767946Methods and systems for processing and managing communications
14968767945IM to phone escalation for customer support
14978767944Mechanism for status and control communication over SIP using CODEC tunneling
14988767943Methods, systems, and products for routing communications to contact centers
14998767942Muting audio in turret switching systems
15008767941Methods and systems for speed dialing
15018761751System and method for targeting data processing system(s) with data
15028761750Method and system for communicating between users
15038761748Mobile terminal and method of controlling the mobile terminal
15048761747Universal browser
15058761712Location based remote controller for controlling different electronic devices located in different locations
15068761382Telephone call processing method and apparatus
15078761381Method for designing an automated speech recognition (ASR) interface for a customer call center
15088761380Adaptive estimated wait time predictor
15098761379System and method for establishing voice and data connection
15108761378Dynamic connection distributor
15118761377Routing contact center interactions
15128761376System for conversation quality monitoring of call center conversation and a method thereof
15138761375Unpaid break time for contact center agents
15148761374Category based organization and monitoring of customer service help sessions
15158761373System and method for determining IVR application flow from customer-service call recordings
15168761372Telephone channel personalization
15178756256Method and systems for the management of non volatile items and provisioning files for a communication device with multiple service accounts
15188755785Collaborative image control
15198755784Detecting subscriber input via a wireless communication device for initiating network provisioning of such device
15208755782Mobile terminal and method of controlling operation of the mobile terminal
15218755781Event and data management system and method
15228755514Dual-tone multi-frequency signal classification
15238755513Interactive voice response system and method with common interface and intelligent agent monitoring
15248755512Mutual assistance routing system for improved utilization of customer service resources
15258755511Methods and systems for processing and managing telephonic communications
15268755510Methods and systems for providing customer relations information
15278755501Acoustic encoding of dynamic identification codes
15288751241Method and system for enabling a device function of a vehicle
15298750873Method and apparatus for using a wireless communication device with multiple service providers
15308750855Telecommunications device localization and alarm
15318750854Parent-controlled episodic content on a child telecommunication device
15328750853Sensor-based determination of user role, location, and/or state of one or more in-vehicle mobile devices and enforcement of usage thereof
15338750851Method and apparatus for providing enhanced address book with automatic contact management
15348750850Context-aware mobile incorporating presence of other mobiles into context
15358750846Apparatus and method for controlling an incoming call in a mobile communication system
15368750490Systems and methods for establishing a communication session among end-points
15378750489System and method for automatic call segmentation at call center
15388750488Predicted call time as routing variable in a call routing center system
15398750487Guiding calls via graphical user interface
15408750486Call center for offering goods and services to an inmate population
15418750485Operating a call center based upon line information database (LIDB) data
15428750484User-programmable call progress tone detection
15438745653Methods and apparatus for auto-subscription in a network environment
15448745213Managed services platform and method of operation of same
15458744528Gesture-based control method and apparatus of an electronic device
15468744429Autonomous, non-interactive, context-based services for cellular phone
15478744425Mobile terminal apparatus
15488744424Portable terminal, methods, programs and storage media for program startup management
15498744423Device migration
15508744066Method and apparatus for changing a telephone number after entry
15518744065Method and system for monitoring contact center transactions
15528744064Recording invocation of communication sessions
15538744063Playing expected wait time on agent's notification
15548743895System for interactive queuing through communication networks
15558743799Change of rate matching modes in presence of channel state information reference signal transmission
15568737983Method, connection and data carrier to perform repeated operations on the key-board of mobile communication device
15578737982Method and apparatus for remote controlling between mobile communication terminals
15588737981Downloadable configuring application for a wireless device
15598737980End to end application automatic testing
15608737979Wireless communication system
15618737949Method and arrangement for operating a mobile battery-operated personal emergency signal device
15628737599Interaction management
15638737598Customer support center with virtual world enhancements
15648737597Call progress analysis on the edge of a VoIP network
15658737596Real-time collaboration center
15668737595Systems and methods for routing callers to an agent in a contact center
15678731538System, method, and apparatus for automatic scheduled silencing of wireless transmitters
15688731537Wireless communication devices in which operating context is used to reduce operating cost and methods for operating same
15698731536Automated LAC assignments for enterprise Femtos
15708731535Group communication sessions in a wireless communications system
15718731534Mobile terminal and method for displaying image according to call therein
15728731524Cellular device management
15738731182Data store for assessing accuracy of call center agent service time estimates
15748731181Computer telephony integration device and resource management method and incoming call control method
15758731180Video collaboration call center queuing
15768731179System for geographic agent routing
15778731178Systems and methods for routing callers to an agent in a contact center
15788731177Data model of participation in multi-channel and multi-party contacts
15798731176Operator evaluation support device and operator evaluation support method
15808731175Method and system for securing access to information in an automatic call distributor system
15818731174Early scheduled break allowance for contact center agents
15828731165System and method of automated order status retrieval
15838730959Systems and methods for endpoint recording using a media application server
15848730952Method and apparatus for staggering internet protocol teleconferencing calls
15858725846Network system, terminal customization method, and customization service method
15868725134Remotely configuring mobile telephone software based on subscription
15878725133Method of transmitting and receiving data, display device and mobile terminal using the same
15888725132Program for adjusting channel interference between access points in a wireless network
15898724796Estimation of expected value for remaining work time for contact center agents
15908724795Problem centric knowledge management tool for call center
15918718826System for remote control of a condition at a site
15928718666Controlling resource utilization
15938718633Intelligent parental controls for wireless devices
15948718632Service delivery network
15958718631System and method for managing file catalogs on a wireless handheld device
15968718629Information communication processing device, information communication terminal, information communication system, function switching method and function switching program
15978718622Pervasive contact center
15988718615Queue management
15998718539Portable device that is adapted to remotely control content on a nearby display screen
16008718537Communication system
16018718272Contact center routing
16028718271Call routing methods and systems based on multiple variable standardized scoring
16038718270Method and system for managing interactive communications campaign with reduced customer-to-agent connection latency
16048718269Risks for waiting for well-matched
16058718268Customer service teaming
16068718266Recording invocation of communication sessions
16078718265Method and apparatus for routing a call to a subject matter expert via a packet network
16088718264Automated agent availability detection
16098718263Communication center methods and apparatus
16108718262Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
16118712397Method and apparatus for controllable communication
16128712396Mobile communication device monitoring systems and methods
16138712395Interaction analysis and prioritization of mobile content
16148712394Systems, methods, and apparatus to prepare a mobile device for provisioning
16158712393Selecting input/output components of a mobile terminal
16168712386Controlling ring-back tone output prior to a communication connection in mobile terminal
16178712369Emergency call notification for network services
16188712032Using location based services for determining a calling window
16198712027Methods, systems, and products for providing ring backs
16208711284LCD television set capable of external connection with application processor
16218706498System for dynamic management of customer direction during live interaction
16228706104Intelligent cellular communications gateway device, system, and method
16238706103Method and apparatus for synchronizing changes in power saving procedures
16248706102Server for sending new application portions to mobile wireless communications devices and related methods
16258706100End user controlled temporary phone service device swapping system and method
16268706099Method and apparatus for power saving of femto base station using ANR function in wireless communication system
16278706098Method of conditionally routing a call made to a fixed telephone number
16288705725Member-initiated outbound call
16298705724Method of posting a voice related message on a remotely accessible networking page
16308705723Systems and methods for scheduling contact center agents
16318700096Advanced system and method for dynamically discovering, provisioning and accessing host services on wireless data communication devices
16328700053Systems for and methods of determining likelihood of relocation of reference points in a positioning system
16338700022Mobile communication device provisioning and management
16348700021Method and apparatus of providing messaging service and callback feature to mobile stations
16358700020Utilizing speed and position information to select an operational mode in a wireless communication system
16368700019Method and apparatus for dynamic device pairing
16378700017System and method for transmitting and receiving an event message
16388699944Device pairing using device generated sound
16398699700Routine communication sessions for recording
16408699699System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center
16418699698Agent selectable process for managing contact center communications
16428699697Providing caller-specific information
16438699696System and method for efficiently managing large contact centers
16448699695Automatic call notification groups
16458699693System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call
16468699692System and method for processing and routing incoming calls to a communication assistance system
16478699691Multi-tasking relief
16488699689Method and system for monitoring and managing multi-sourced call centers
16498693995Customized mobile applications for special interest groups
16508693992System and method for storage of electronic mail
16518693981Monitoring persistent client connection status in a distributed server environment
16528693675System and method of providing voice communication
16538693674Providing agent availability for an outdial application
16548693673Carrier-implemented call event data management
16558693672Technique for effectively assisting a user during an information assistance call
16568693671Network predictive customer service queue management
16578693670Synchronization of data within an ACD system
16588693669Methods, systems, and computer program products for implementing a custom, interactive call flow
16598693668Method and apparatus for implementing call processing in packet telephony networks
16608692862System and method for selection of video data in a video conference environment
16618688147System and method for location-based, interactive consumer engagement platform
16628688104Remote management over a wireless wide-area network using short message service
16638688103Identifying and accessing a network device via wireless communication
16648688102Method and configuring parameters of GPRS-type communication devices over a cellular phone network, and corresponding communications system
16658688101Position information assisted network control
16668688100Methods, systems, and computer program products for schedule management based on locations of wireless devices
16678688099Open development system for access service providers
16688688098System and method for provisioning a third party mobile device emulator
16698688097Frequency configuration of femto-cell base stations
16708688096Method and apparatus for providing picture caller identification feature
16718688095Multiple user profiles and personas on a device
16728688093Device and method for preserving customized user settings when transitioning between mobile communication devices
16738687795System and method for generating forecasts and analysis of contact center behavior for planning purposes
16748687794Methods and systems for processing and managing telephonic communications
16758687793System and method for automatic selection of interfaces
16768687792System and method for dialog management within a call handling system
16778687791System, method, and computer readable medium for routing an agent to a preferred communications platform
16788687790System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data
16798687785Authorization to place calls by remote users
16808683463Portable terminal device and reception method for simultaneously displaying applications
16818682375Method, apparatus, computer program product and system for providing dynamic assignment of session capabilities
16828682309Decision support
16838682308Over-the-air device configuration
16848682307Device-interoperability notification method and system, and method for assessing an interoperability of an electronic device with a vehicle
16858682306Emoticon input method for mobile terminal
16868682285Positioning signal for rescue forces
16878681970Portable continuity object
16888681962Method for a telecommunication's network, central office, and network terminating unit
16898681955Feedback control of a predictive dialer using telemarketing call abandonment rates
16908681778Systems and methods to manage privilege to speak
16918676275Ambient sound-based call functions
16928676260Method of managing information by a large capacity UICC
16938676184Method for remotely controlling a device by means of a fixed transceiver station, device, use of a fixed transceiver station and program
16948676183Method and apparatus for controlling de-subscription of a master device at a base station
16958675861Methods and apparatus for variable wait treatments for requests enqueued in one or more queues
16968675860Training optimizer for contact center agents
16978675859Implementing a contact center using open standards and non-proprietary components
16988675858Method and apparatus for network-intelligence-determined identity or persona
16998675857Method and apparatus for enabling customized and selectable network announcements
17008675849Ubiquitous transfer of a phone number to another phone
17018671159Technique for previously providing estimate of time required for processing
17028670804Computer program products, apparatuses and methods for associating and displaying messages in mobile terminals
17038670755Control software for unlocking and relocking cellular telephones
17048670553Real-time monitoring of agent adherence
17058670552System and method for integrated display of multiple types of call agent data
17068670551Contact center monitoring
17078670550Automated mechanism for populating and maintaining data structures in a queueless contact center
17088670549Method and system for improved routing of repair calls to a call center
17098670548Jumping callers held in queue for a call center routing system
17108667052Business rule web service
17118666453Method of adjusting event prompt degree, and mobile electronic device and computer program product using the same
17128666385Data download method and terminal
17138666384Cordless telephone set
17148666383Automated branding of generic applications
17158666382Controlling mobile device calls, text messages and data usage while operating a motor vehicle
17168666381Devices, systems and methods for managing custom alpha tags
17178666060Call signal generating device
17188666057Remote powering of DSL ADMs
17198666056System for facilitating loosely configured service worker groups in a dynamic call center environment
17208666055Methods, systems, and computer program products for providing human-assisted natural language call routing
17218666039Voice traffic gateway
17228660616Ambient sound-based call functions
17238660611Base station apparatus and method
17248660549Avoiding battery depletion of a mobile device
17258660548Multi-radio time base
17268660546Information processing apparatus, navigation system, and data updating method
17278660545Responding to a video request by displaying information on a TV remote and video on the TV
17288660544Mobile terminal, method of displaying data therein and method of editing data therein
17298660531Access to locked functions
17308660517Personal assistance monitoring system
17318660256Dynamic load balancing between multiple locations with different telephony system
17328655344Addressing wireless nodes
17338655343Server connection method, server, and remote control system
17348655341Methods for mobile phone applications
17358655340Method, apparatus, and computer program product for wireless customer services
17368655337Operating a server to determine model of mobile terminal
17378655336Remote issue logging and reporting of mobile station issues and diagnostic information to manufacturer
17388655335Playback pause before signal loss of a mobile device
17398655334System and method for configuring a communication device
17408655333Methods, systems, and computer program products for establishing settings of communications service features
17418655326Wireless handset connectivity time optimization
17428654966Method for dial plan parsing and a system incorporating the same
17438654965Method and structure for automated crediting to customers for waiting
17448654964Agent-centric processing of prioritized outbound contact lists
17458654962System and method of delivering ringback audio content
17468654961Prioritized call sessions
17478650439Apparatus and method for fault tolerant FOTA update
17488650290Portable computing device and method of operation of same
17498649821Notebook computer and cell phone assembly
17508649795Multicast/broadcast single frequency network control information transmission
17518649783No-cost mobile device messaging, such as for provisioning an application on a mobile device
17528649500Dynamic allocation of agents for outbound calling in an automated communication link establishment and management system
17538649499Communication analytics training management system for call center agents
17548649492Floor control based mixing and switching of media
17558648717Programmable communicator
17568645943Communication system, communication device, and management server device
17578644839Method for controlling radio resource allocation in mobile communication system
17588644829Method and system for signaling release cause indication in a UMTS network
17598644820Apparatus and method for acquiring service information in wireless network
17608644812Safety promoting techniques for mobile communication
17618644811System, method, and apparatus for avoiding call drop for a wireless phone
17628644799Charging system and method
17638644795System and method for managing individual use of a mobile telecommunications account
17648644506Location-based security rules
17658644492Real time feedback of script logic
17668644491Mechanism for multisite service state description
17678644490Shadow queue for callers in a performance/pattern matching based call routing system
17688644489Forced schedule adherence for contact center agents
17698644488System and method for automatically generating adaptive interaction logs from customer interaction text
17708639245Method and apparatus for updating rules governing the switching of virtual SIM service contracts
17718639236System and method for controlling a function of an electronic device through a network
17728639235System and method for using location information to execute an action
17738639234System and method for processing vehicle communications
17748639233Data session continuity between wireless networks
17758639232System and method to manage processes of a mobile device based on available power resources
17768639231System and method of restricting endpoint identifiers in a communication system
17778639227Providing digital content usability for a mobile device user
17788639217Radio network monitor device and monitor system
17798638924Methods, systems, and products for exchanging health care communications
17808635279Establishing and recovering context related to an on-going sequence of communications
17818634825Controlling and mitigating dropped communications
17828634822Automatic identification of a vehicle driver based on driving behavior
17838634821Device assisted services install
17848634820System and methods for enabling WiFi hotspot
17858634819Wireless communications during a wireless communications device reboot
17868634818Mobile terminal and control method
17878634817Location information for control of mode/technology
17888634545Method and apparatus for presenting communication identifiers
17898634544Route select service
17908634543One-to-one matching in a contact center
17918634541Work assignment deferment during periods of agent surplus
17928634540Systems and methods for providing telephone prompts to a client based on web site activities of the client
17938634539Tool and method for managed support services for PCs and other networked devices
17948634538Method and apparatus for handling a telephone call
17958634537Method of routing calls from a contact center
17968634536System and method of providing ringback video
17978634535Communication system
17988634528System and method for control of communications connections and notifications
17998634318Communication system and communication control method
18008630670Permission based text messaging
18018630635Methods and apparatus for use in transferring user data between two different mobile communication devices using a removable memory card
18028630634Processing of interactive screens for a wireless device
18038630633Adaptive, portable, multi-sensory aid for the disabled
18048630632Managing mobile communication identity
18058630623Content control apparatus and method thereof
18068630404Iterative scheduling and campaign management
18078630403Controlling hold queue position adjustment
18088630402System and method to provide a response to an inquiry
18098626818System and method for generating user contexts for targeted advertising
18108626165Dynamic carrier switching
18118626146Method, software and apparatus for performing actions on a wireless device using action lists and versioning
18128626145Device based telecommunications initiated data fulfillment system
18138626144Bluetooth low energy approach detections through vehicle paired capable devices
18148626143Mobile device management through an offloading network
18158626142System and method for performing a light weight, wireless activation of a mobile communication device
18168626141Method and apparatus for customizing a user interface menu
18178626140Method for adapting radiofrequency signal spectrum
18188626139System and method of connection control for wireless mobile communication devices
18198625774Method and apparatus for generating a subliminal alert
18208625773System and method for analyzing automatic speech recognition performance data
18218625772Integrated testing platform for contact centres
18228625582Method and apparatus for routing a bearer path in an internet protocol multimedia subsystem based communication system
18238625548Access points of different types exchanging addresses and rules to support end points devices
18248625286Housing of portable electronic device

2013

18258620783System and method for providing redundant customer communications delivery using hybrid delivery channels
18268620360Outgoing binary SMS messaging for vehicle communication with a call center
18278620353Automatic sharing and publication of multimedia from a mobile device
18288620297System and method of connection control for wireless mobile communication devices
18298620296Integration of contact information across multiple communication devices
18308620295Method and apparatus for modifying notification settings on a mobile electronic device
18318620294Mobile device dynamic background
18328620293Location-based transmitter selection and handoff
18338620292Controlling mobile station response to a common rate control command
18348620290Method and system for scheduling phone call using SMS
18358620269Defining a boundary for wireless network using physical access control systems
18368620207System, method and apparatus for distributed content dissemination
18378619968View and metrics for a queueless contact center
18388619967Networked contact center
18398619966Call routing system and method of using the same
18408615581System for managing devices and method of operation of same
18418615234Automatic profile updating for a wireless communication device
18428615228Mobile terminal and controlling method thereof
18438615227Enhanced discontinuous mode operation with shared radio frequency resources
18448615226Data communication system, relay apparatus, and portable terminal apparatus
18458615223Setting mode of communication
18468615074Method and apparatus of analyzing customer call data and related call information to determine call characteristics
18478615003Method and apparatus for handling network element timeouts in a packet-switched communication network
18488614996Predictive personality negotiation during session negotiation
18498611947Systems and methods for augmenting communications protocols
18508611889Remote handset diagnostics
18518611884Stealth mode for wireless communications device
18528611883Pre-recorded voice responses for portable communication devices
18538611882Mobile terminal device including ringing device
18548611527Load-balancing and system sharing techniques for interactive voice response systems
18558611526CTIEX, system and method for channel associated data transmission between agent and automatic service
18568611525System and method to cancel a blindly-transferred call
18578611524Method, apparatus and system for call routing
18588611523Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation
18598611516Method and communication device for establishing an alternative communication transmission
18608611344Method and apparatus for providing multi-homing to an aggregate endpoint device
18618611316Communication method and system for terminal entering and leaving idle mode
18628606569Automatic determination of multimedia and voice signals
18638606334Mass deployment of communication headset systems
18648606293Mobile device location estimation using environmental information
18658606256DTMF signalling between mobile and server
18668606254Method and system for receiver adaptation based on knowledge of wireless propagation environments
18678606253Apparatus and method for setting communication service blocking mode in mobile terminal
18688606252Advertising with mobile messaging
18698606251Mobile terminals, methods and computer program products incorporating podcast link activation control
18708606232Method and system for performing multi-stage virtual SIM provisioning and setup on mobile devices
18718605887Method and system for managing interactive communications campaign using a hold queue
18728605886Method and system for multimedia contact routing
18738605885Automated assistant for customer service representatives
18748605878Redirecting and mirroring of telephonic communications
18758600579Vehicular communication system
18768600457Sleep mode for mobile communication device
18778600449Mobile communication device, display method, and display program of mobile communication device
18788600382Apparatus and method for measurement-based medium selection in a network
18798600369Remote ring tone control using USSD
18808600368Intelligent text message to speech system and method for visual voicemail
18818600367Hands-free telephone device of a motor vehicle
18828600366Communication apparatus, communication system, and communication method
18838600365Method and apparatus for managing communication history
18848600351Method and apparatus for unlocking a mobile telephone type wireless communication terminal
18858600035Systems and methods for customer contact
18868600034System and method for real-time customized agent training
18878594705System for preventing text messaging while driving
18888594655Remote activation of video share on mobile devices
18898594654System for using at least one mobile terminal device in a motor vehicle
18908594653System and methods for remotely upgrading software applications
18918594652Cross domain notification
18928594651Methods and apparatuses for programming user-defined information into electronic devices
18938594647Method and apparatus for self-adaptive adjustment of pilot power of Femto Cell
18948594646Wireless device, processing system and method of operating a wireless device
18958594644Device and method for executing reserved function in mobile communication terminal
18968594318Method and apparatus for indicating a caller's intent
18978594316Voice call system adapted to support a computer terminal and that adjusts a ringer tone
18988594314Extended signaling system and method
18998594312Method and system for managing interactive communications campaigns with call pacing
19008594311Expected wait time augmentation system and method
19018594310Intelligent call transfer between call centers
19028594308System and method for maximizing efficiency of call transfer speed
19038594306Providing information by a contact center
19048594304Systems and methods for hybrid delivery of remote and local technical support via a centralized service
19058594303Unpaid break time for contact center agents
19068594302Appointment methods and apparatuses
19078594285Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
19088594076Mobile wireless internet portable radio
19098588846Reporting of multiple IF/RAT layer restrictions
19108588809Managing public resources
19118588758Interfacing a mobile device with a computer
19128588757System and method of initiating user notification for a wireless device
19138588756Method and system for updating applications in mobile communications terminals
19148588755Method for providing supplementary service control menu and system to provide the supplementary service control menu
19158588749Data segmentation profiles
19168588700Method for setting data transmission parameters and communication device
19178588402Method and system for providing power and data over a voice grade/pots infrastructure for use in communicating with and/or controlling multiple remote network and non-network devices
19188588401Method for automated handling of outbound contacts requiring assured connection to a live agent
19198588400Category based organization and monitoring of customer service help sessions
19208588399Call routing method: routing to out-of-network representative having ability to speak specific language, if interpreter of network and interpreter of entity are not available to take call
19218588398Method and system for hierarchy based contact routing
19228588396Method for reporting activity of multi-appearance call-center agent
19238588395Customer service methods, apparatus and report/alert generation based on customer service call information
19248588157Methods and arrangements for a mobile communications network
19258588083Method and apparatus for measuring voice quality in a packet network
19268587631Facilitating communications using a portable communication device and directed sound output
19278583177Receiver for audio player
19288583164Reward-based access to media content
19298583136Device, method, and system for adjusting a mobile communication service area
19308583092Method and system for a persistent request generated by a wireless device, executed remotely and output to configurable local resources
19318582752System and method for optimal outbound dialing in virtual contact center
19328582751Systems and methods for discovering customer center information
19338582750Connection recovery in a call center
19348582558IP telephone system
19358578215Method and system for gathering data using automatic appliance failover
19368577428Information processing apparatus
19378577423Vibration tone differentiation
19388577413Mobile terminal and method of operating the same, and identify module card
19398577359System and method for remote asset management
19408577358System and method for remote asset management
19418577357Device and method for generating user notifications associated with tasks that are pending completion
19428577356Touch entry of password on a mobile device
19438577355Intelligent long term evolution peer-to-peer management
19448577354Automating actions within a phone network based upon scanned wireless signals
19458577353Methods and apparatus for use in switching user account data and operations between two different mobile communication devices
19468577352Controlling use of wireless communication devices
194785770215 ringer equivalent number (REN) ringer circuit using a high voltage level translator and a source follower buffer and method therefor
19488577020Communication terminal apparatus
19498577018Systems and methods for providing agent queues
19508577016Methods and systems for processing and managing telephonic communications using ring pools
19518577015Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization
19528577014System and method of managing calls at a call center
19538577013Automatic communications forwarding to displaced employees
19548577005Automatic reporting of unwanted or unlawful telephonic communication
19558577003Centralized call processing
19568577001Methods and systems for controlling the blocking of telephone calls
19578576828Mobile device silent/vibrate override for selected calling telephone number and email/text originations
19588572219Selective tunneling based on a client configuration and request
19598571597Mobile information terminal executing application program
19608571541Proximity-based authorization
19618571540Systems, methods, and computer program products for providing device updates to a mobile device operating in a wireless telecommunications network
19628571539Method, device, and system for providing a notification of a shutdown
19638571538Web-based parental controls for wireless devices
19648571537Method for over-the-air personalizing of chip cards in telecommunications
19658571536System and method for generic mobile phone configuration
19668571535Method and system for a hosted mobile management service architecture
19678571534Systems and methods of filtering an audio speech stream
19688571483Interactive control of communication terminals
19698571203System and method for providing customer activities while in queue
19708571202Universal queuing for inbound communications
19718571201Cross channel identification in electronic commerce environments
19728571200Interactive voice response system and method with common interface and intelligent agent monitoring
19738571199Method and apparatus for proper routing of customers
19748566104Numeric weighting of error recovery prompts for transfer to a human agent from an automated speech response system
19758565836Selective activation of alerts for receipt and availability of data in a communication device
19768565802Method and system for automatically dekeying a talk group speaker to join a multi-group communication
19778565748Demand-based provisioning for a mobile communication device
19788565747Method and system for extended network access services advertising via a broadband access gateway
19798565746Programmable agent for monitoring mobile communication in a wireless communication network
19808565745Remote control of electronic devices
19818565744Vertical handover composite quality measures
19828565738Software program and method for offering promotions on a phone
19838565724Mobile communication system and mobile terminal having function of inactivating mobile communication viruses, and method thereof
19848565413Softphone
19858565412Servicing calls in call centers based on estimated call value
19868565411Method and apparatus for optimizing customer service across multiple channels
19878565410Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
19888565408Call-routing system and method
19898565402System and method for providing call-back options
19908564714Electronic camera that wirelessly transfers data, which includes a power save mode
19918564461Handheld electronic device and associated method enabling text input in a language employing non-roman characters
19928564460Keyboard device and method of identifying a key operation
19938560025Method for reducing power consumption of a terminal in cellular system
19948560021Mobile device integration with WLAN functionality
19958559937Wireless system for providing critical sensor alerts for equipment
19968559936Remote control of a telephone
19978559934Method and system for limiting the functionality of a mobile electronic device
19988559933System and method for ID platform
19998559932Selective alert processing
20008559618Contact center call routing by agent attribute
20018559617Vendor facility customer assignment
20028559615Contact server for call center
20038554195Health management system for group interactions between patients and healthcare practitioners
20048554194Method and system for providing virtual messenger service
20058554193Apparatus for reporting an exception and method thereof
20068554192Interaction analysis and prioritization of mobile content
20078554191System and method for managing media
20088554189Method and process for activating a telematics device without a pre-activated MDN
20098553873Revising outbound forecasts and corresponding schedules based on performance data
20108553872Method and system for managing a quality process
20118553871Call monitoring system
20128553870Computer telephony integration (CTI) complete healthcare contact center
20138553869Method for implementing RBT interworking, media gateway control function device, and application server
20148553067Capturing and controlling access to muted content from a conference session
20158549100Technique for previously providing estimate of time required for processing
20168548535Mobile communication terminal
20178548531Method and system of creating customized ringtones
20188548458Method, device, and system for measuring and reporting automatic neighbour relation
20198548453Remote control system and method for portable terminals
20208548452System and method for controlling device usage
20218548450Scrolling based pagination by mobile wireless communications device and method thereof
20228548440Event information display apparatus and method for mobile communication terminal
20238548157System and method of managing incoming telephone calls at a call center
20248548156Method and system for blocking lower priority communications for improved automatic call distribution
20258548155Dynamic message context driven application assembly for customer service agent productivity applications
20268548144Apparatus, system, and method for automated call initiation
20278548141Techniques for transfer error recovery
20288548137Generic fraud detection model
20298547254Handheld electronic device that has a keypad which can be rendered ineffective, and associated method
20308543101Wireless communication system, wireless base station, mobile station, and wireless communication method
20318543100Method of managing mobility management layer of a mobile device
20328542816Independent customer service agents
20338542814Methods and systems for speed dialing
20348538483Computer program products, apparatuses and methods for associating and displaying messages in mobile terminals
20358538452Apparatus and method for providing cognitive radio access by communication mode guide data in mobile terminal supporting multi communication modes
20368538425Apparatus and method for improving mobile terminated cell setup performance during inter-frequency cell reselection
20378538408System and method for controlling vehicle systems from a cell phone
20388538407Fixed mobile convergence home control system
20398538406Method for dynamic change of operation mode in wireless communication system
20408538404Centrally managing user-specified configuration data for a configurable device
20418538401Mobile terminal and controlling method thereof
20428538400Exchanging digital content
20438538399Method and system for network assisted discovery of femto cells
20448538398Method and system for customizing a user interface of a mobile device
20458538393Method to provide ad hoc and password protected digital and voice networks
20468538038Audio mute concealment
20478538006Systems, methods, and computer program products for providing interactive interfaces to call center agents
20488538002Telephone system
20498537995Mobile communications terminal and method
20508537683Method for estimating the quality of experience of a user in respect of audio and/or video contents distributed through telecommunications networks
20518537027Method for controlling an electronic device and electronic device
20528532645System, method and apparatus for wireless communication between a wireless mobile telecommunications device and a remote wireless display
20538532642Autonomous, non-interactive, context-based services for cellular phone
20548532641System and method for managing media
20558532640Software key control for mobile devices
20568532283Integrating embedded links with call center operation
20578532282Tracking user operations
20588532281Sales force effectiveness call forward
20598532280Network value determination for call center communications
20608532276Systems and methods to provide telephonic connections via concurrent calls
20618532088Method and apparatus for providing call center agents with calling party information
20628531501System and method for assisting an agent in a contact center
20638527263Method and system for automatically generating reminders in response to detecting key terms within a communication
20648526950Determining handover based on state of mobile terminal
20658526936Limiting device operation without third party permission
20668526935Appliance demand response antenna design for improved gain within the home appliance network
20678526934Interoperability of first responder devices
20688526933Method and arrangements to reconfigure a radio base station in a wireless communication system
20698526932Performance zones
20708526931Wireless network-controlled enabling of user device transceiver
20718526930Enhanced smartphone in-vehicle accommodation
20728526929Mobile communication device provisioning and management
20738526928Method and system for republishing mobile content
20748526923Enabling a user to purchase a ring back tone
20758526597Proactive system and method for monitoring and guidance of call center agent
20768526596Cross-protocol universal call identifier
20778521572Customer care support system with call avoidance processing
20788521220Media transfer and control system
20798521150Systems and method for media transfer
20808521149Frequency control apparatus and method for railway wireless communication
20818521148Method of reducing power consumption within a portable communication device
20828521147Methods and systems for decentralized managing of neighboring femtocells
20838521146Mobile terminal and method of managing information in the same
20848521145Software distribution between radio base stations
20858520834Method of displaying complex relationships
20868520833Global interpreter/translation services via conference bridge
20878520832System and method to connect a call
20888520831Method of unifying control of contact center system
20898520830Guiding calls via graphical user interface
20908520829Technique for communication commands and parameters in an information assistance system to provide services
20918515488System for dynamic assignment of mobile subscriber identities and methods thereof
20928515452Methods and systems for location-based management of wireless devices
20938515413Controlling a target device using short-range communication
20948515412Method and apparatus for maintaining user settings for over-the-air upgrades
20958515411Reducing power consumption of wireless devices
20968515410Enabling different base station ES levels based on time to activate cell
20978515409Method and apparatus for providing a publish/subscribe mechanism over an ad-hoc mesh network
20988515408Mobile communication terminal and method for navigating series of operations of the mobile communication terminal
20998515404Mobile terminal and controlling method thereof
21008515052Parallel signal processing system and method
21018515051Determining and displaying application usage data in a contact center environment
21028515050Remote media call center
21038515049Social network urgent communication monitor and real-time call launch system
21048515046Network selection of ringtones
21058509812Method and system for collecting automobile-related travel data with a smartphone
21068509760Standardized control of wireless devices
21078509759Methods and apparatuses for programming user-defined information into electronic devices
21088509758Memory system for portable telephone
21098509757Cell phone with automatic dialing lockout
21108509756System and method for reporting loss of broadband connectivity
21118509755System and method for activating a component on an electronic device
21128509754Distributing mobile-device applications
21138509741System and method for mobile phone activation
21148509420Detection and prevention of unintentional pulse dialing
21158509418Interactive voice response system providing visual representation of caller's intent
21168509417Enhanced call on-hold services
21178509407Event identification in peer to peer networks
21188509212Method and system of recovering lost mobile devices
21198504120Techniques for controlling a radio processor in a mobile computing device
21208504115Automatic sidetone control
21218504014Method for associating communications devices
21228504008Virtual control panels using short-range communication
21238504007System and method for remote asset management
21248504006Interactive management of wireless WAN (WWAN) mobile devices
21258504004Automatic control of rate of notifications for UMTS and other simultaneous voice/data networks
21268504002Method and device with dynamic dormancy
21278503668Provision of telecommunication services
21288503667Detection and prevention of unintentional pulse dialing
21298503666Detection and prevention of unintentional pulse dialing
21308503665System and method of writing and using scripts in automated, speech-based caller interactions
21318503664Quality review of contacts between customers and customer service agents
21328503663System and method for agent queue activation in a contact center
21338503662System and method for speech-enabled call routing
21348503661Single workflow for colloborative network routing over heteogeneous system
21358503660Unified command and control of a multiplicity of heterogeneous systems supporting call center functionality
21368503659Method and apparatus for ringback tone replacement with downloaded audio files
21378503647Carrier-implemented call event data management
21388498633Method, system and device for initializing internet device
21398498631Activation of applications based on vibration of portable electronic device
21408498630Location based automatic dialling
21418498629Extensible human machine interface (HMI) plugin architecture for radio software system and related method
21428498627Intuitive computing methods and systems
21438498621Cellular device management
21448498404Methods and systems for monitoring contact center operations
21458498403Method and apparatus for managing training of call center agents
21468498402Customer support using managed real-time communities
21478498393Method for provisioning a terminal device in a multi-user setting
21488494586Wireless communicator jacket with multiple operational stages
21498494536Communication device, communication system and restricting method
21508494511Method for controlling a mobile terminal based on status response information received from an external terminal
21518494508Mobile phone having a non-telephone function and timing reset unit
21528494507Adaptive, portable, multi-sensory aid for the disabled
21538494506Call destination number mapping methods, devices and systems
21548494503System and method for smart redialling for conference calls
21558494150Computer-telephony integration in a service provider environment
21568494149Monitoring device, evaluation data selecting device, agent evaluation device, agent evaluation system, and program
21578494148Dynamic IVR dialog based on analytics data
21588494143Teleconference presentation retrieval management
21598494135Methods and systems for contact management
21608489144Push-button trigger manager for U/SIM toolkit applications
21618489143ME network parameters configuration by UICC
21628489138Method and apparatus for uplink power control during soft handover
21638489086Use of powerlines for transmission of high frequency signals
21648489085Remote vehicle start system with advance dynamic scheduling system
21658489084Over the air programming via cellular broadcast
21668489083Method and apparatus for providing idle screen service
21678489082Wireless connection setting program
21688488775Method and system for recording automatic call distributor calls
21698488774Predictive call routing
21708488773System for geographic agent routing
21718488772Grouping of contact center agents
21728488771System and method for prompt modification based on caller hang ups in IVRS
21738488770System and method for automating customer relations in a communications environment
21748488769Non-scheduled training for an agent in a call center
21758488594Apparatus and system for bridging communication signals
21768483702Chromatic scheduler for network traffic with disparate service requirements
21778483677Method of managing mobility management layer of a mobile device
21788483676System and method for the synchronized transmission of tone sequences
21798483675System, method, and medium for managing conversational user interface according to usage pattern for portable operation
21808483665Mobile device featuring sensor responsive re-notifications
21818483383Method of scheduling calls
21828483366Divided call history user interface
21838483364Telecommunication system for improving quality of service
21848477919Interactive content for click-to-call calls
21858477915System and method for enforcing a recording preference
21868473423Contact center expert identification
21878472935Communication device
21888472934Portable apparatus, method and user interface
21898472933Communication device and call transfer method of same
21908472612Call center customer queue shortcut access code
21918472611Balancing multiple computer models in a call center routing system
21928472610Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users
21938472609Method and computer readable medium for geographic agent routing
21948472606Methods and systems for directory information lookup
21958472600System and method for providing signaling in a network environment
21968467779Decision support
21978467778Video call device control
21988467777Intelligent text message to speech system and method for visual voicemail
21998467719Method and system for the delivery of user requested program content using broadcast channels
22008467568Methods, systems, and products for gesture-activation
22018467519System and method for processing calls in a call center
22028467518Systems and methods for analyzing contact center interactions
22038463319Wireless application installation, configuration and management tool
22048463279Methods and apparatus for application network-server determination for removable module-based wireless devices
22058463276Femtocell self organization and configuration process
22068463253Flexible lifestyle portable communications device
22078462934System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call
22088462933Method, device, and program for calculating number of operators needed
22098462927System and method for personalized services network call center
22108462922Storage, processing, and display of service desk performance metrics
22118457622System and method for remote asset management
22128457621Generic identity module for telecommunication services
22138457620Methods and apparatus for limiting communication capabilities in mobile communication devices
22148457619Searching for mobile content
22158457618Preventing random access based on outdated system information in a wireless communication system
22168457617System and method for a wireless device locator
22178457616Method and apparatus for backup communication services
22188457588Method and apparatus for discontinuous reception of connected terminal in a mobile communication system
22198457301Multi-frequency tone detector
22208457300Instant message contact management in a contact center
22218457299Technique for providing a personalized electronic messaging service through an information assistance provider
22228457298Method and system for profiling multi-channel consumers in a call center environment
22238457297Distributing transactions among transaction processing systems
22248457296System and method for processing multi-modal communications during a call session
22258457295Call ordering system using a pre-filled transaction record in a call center transaction from a mobile phone
22268457292Busy lamp field system for remote telephones and method for the same
22278452343Portable terminal
22288452274Global automatic cellular provisioning
22298452272Methods and apparatuses for programming user-defined information into electronic devices
22308452271Port initiated number gateway
22318451725Method and apparatus for distributed compositional control of end-to-end media in IP networks
22328447290Methods and apparatuses for programming user-defined information into electronic devices
22338447288Method and apparatus for dynamically updating an address book when a mobile device roams from one network to another
22348447287System and method for reducing RF radiation exposure for a user of a mobile communication device by saving transmission containing non time-sensitive media until the user of the mobile communication device is a safe distance away from the user
22358447286Multi-interface user terminal
22368447265Proximity based emergency communication system
22378447028Systems and methods for self-learning and building web contents via a rich call center service
22388447027System and method for language variation guided operator selection
22398447026Data driven configuration of call management applications
22408442578Mobile personal services platform for providing feedback
22418442539Techniques for supporting low duty cycle mode of base station
22428442521Carrier configuration at activation
22438442511Mobile phone control employs interrupt upon excessive speed to force hang-up and transmit hang-up state to other locations
22448442509System and method for managing a wireless device from removable media with processing capability
22458442508Electronic driver logging system and method
22468442507Methods and apparatus for dynamic source determination of provisioning information on a per-network service basis for open market wireless devices
22478442488Portable communication terminal and use-enabled/disabled control method
22488442209System and method for processing out-of-order caller responses during automated call processing
22498442208Method and system for transferring an automatic call distributor call
22508442207System and method for observing a communication session
22518442206Method of responding to an incoming voice call
22528442033Distributed voice over internet protocol recording
22538437748Method for managing multiple radio access bearers in a single handset
22548437747Visual ARS service system and method enabled by mobile terminal's call control function
22558437746Contact information rights management
22568437744Methods and devices for remote processing of information originating from a mobile communication device
22578437732Emergency call notification for network services
22588437466Method and apparatus for resuming the sessions between client device and IVR system
22598437465Systems and methods for capturing communications data
22608437464Handling of a session initiation protocol-capable telecommunications terminal that is put on hold
22618437463Distributed hardware/software system for managing agent status in a communication center
22628437462Synchronization of multiple target system data
22638433335Method and apparatus for sharing information from a communication device
22648433310Systems, methods, and computer program products for providing device updates to a mobile device operating in a wireless telecommunications network
22658433309Determining presence of radio frequency communication device
22668433308Apparatuses and methods for updating configurations of radio resources with system information
22678433307Method of controlling a PDA phone and PDA phone using the same
22688433306Second screens and widgets
22698433295Server-coordinated ringtones
22708433053Voice user interfaces based on sample call descriptions
22718433052System and method for requesting additional telephone numbering information for reporting
22728433049Communication device and communication method thereof
22738428650Reconfigurable base station using mobile station RF ASIC
22748428635System and method for managing group communications
22758428590Method and apparatus for identifying user equipment, and method for transmitting and allocating a temporary identifier
22768428573Remote control of mobile radio system through portable radio system
22778428572Information processing apparatus
22788428570Service provider activation
22798428569MDN switching between telematics devices
22808428509System and method for providing a rich media visitor log
22818428246Unified customer service interactions
22828428245Customer service agent assisted social networks
22838428244Cross-call agent extension mobility with call admission control and emergency calling
22848423011Wireless handheld device, system, and method of detecting and storing email settings
22858423010Remote activation of a communication-forwarding function for a mobile-communication device
22868423009Automated delivery of flight data to aircraft cockpit devices
22878423008Signaling UE measurement restrictions for inter-cell interference
22888423007Multi-phone programming application
22898422660Communication system having common ground mechanism
22908422659Call processing system
22918422658System and method for the automatic selection of interfaces
22928422644Systems and methods to redirect incoming contacts
22938421592Mediation of electric vehicle charging by wireless network provider
22948417234Method and apparatus for tracking the programming of a mobile device with multiple service accounts
22958417233Automated notation techniques implemented via mobile devices and/or computer networks
22968417232Application component operating method for SDR terminal and SDR terminal
22978417231Method and apparatus for programming a mobile device with multiple service accounts
22988417228Technique for requesting and providing in-call services
22998416944Servicing calls in call centers based on caller geo-location
23008416943System and method for distributing customer contacts
23018416942Methods, systems, and computer program products for implementing a custom, interactive call flow
23028416782Method of exchanging messages and source devices
23038416054Method and apparatus for training a learning movable barrier operator transceiver
23048412175Cross domain notification
23058412174Call note management on communication device
23068412173Method and system for providing a contact attempt service
23078411845Handheld electronic device having improved phone call log, and associated method
23088411844Method for controlling abandonment rate in outbound campaigns
23098411843Next agent available notification
23108411841Real-time agent assistance
23118411840Method of unifying control of contact center system
23128411839System and method for providing enhanced client satisfaction during phone interactions by intelligent automatic call routing
23138411838Call amount estimating method
23148411668Method and apparatus for staggering internet protocol teleconferencing calls
23158407381Keypad de-bouncing apparatus and method
23168406819Systems and methods for visual alerting mechanisms on a mobile communication device
23178406752Mobile terminal and controlling method thereof
23188406750Method and device for establishing a communication connection between a control center and a terminal
23198406412System and method for call flow generation via real-time tracking of guided problem resolution
23208406407System and method for providing custom alerts
23218405516Portable electronic device and unlocking method thereof
23228402089Communicating multimedia information to respondent endpoints
23238401544Method of determining the active set in a cellular radio system
23248401539Servicing attributes on a mobile device
23258401538System and method for generic mobile phone configuration
23268401537Methods and apparatuses for programming user-defined information into electronic devices
23278401536Mobile communication terminal and method
23288401535System, a method, and an apparatus for sharing an updated content with peers
23298401534Mobile communication terminal and method for controlling the same
23308401521Enabling remote and anonymous control of mobile and portable multimedia devices for security, tracking and recovery
23318401196Method and apparatus for performing JRNSO in FDD, TDD and MIMO communications
23328401173Telephone-line-connection method
23338401172Methods and systems for processing and managing telephonic communications using ring pools
23348401171Computing device assistance for phone based customer service representative interaction
23358401170Method of using VOIP for callback from an ACD
23368401169System and method of delivering ringback audio content
23378401156Real-time monitoring of caller experience in a call flow
23388396467Apparatus and method for event detection
23398396466Content synchronization between electronic devices
23408396464Method and apparatus for software update of terminals in a mobile communication system
23418396463Managing notification service connections and displaying icon badges
23428396462Method of searching for lost child using two-dimensional bar code
23438396205Systems and methods of supervising contacts
23448396204Call center resource allocation
23458396203Automatic integrated escalation in a unified messaging system
23468395994System and method for adaptive call management
23478391852Communication method, communication system, communication terminal apparatus and base station apparatus
23488391851Gestural techniques with wireless mobile phone devices
23498391837Method, system and trusted service manager for securely transmitting an application to a mobile phone
23508391469Methods and apparatus to decode dual-tone signals
23518391468Multifunctional keyboard for a mobile communication device and method of operating the same
23528391466Generating communication forecasts and schedules based on multiple outbound campaigns
23538391465Customer care call routing
23548391464Customer service system, method, and software program product for responding to queries using natural language understanding
23558391463Method and apparatus for identifying related contacts
23568391457Systems and methods of timing DTMF tones for telephony control
23578386567Method and apparatus for coordinating internet multi-media content with telephone and audio communications
23588385955Permission based text messaging
23598385954Method for automatically responding to mobile phone short messages
23608385909Dynamic adjustment of a base transceiver station in a wireless communication system
23618385903Transferring sessions in a communications network
23628385902System and method for remotely operating a wireless device using a server and client architecture
23638385901System and methods for monitoring the context associated with a mobile communication device
23648385900Self-optimizing networks for fixed wireless access
23658385899Automated application-selective processing of information obtained through wireless data communication links
23668385537Unified method and apparatus to simplify telephone area code dialing
23678385535Method and system for remotely automating cross-connects in telecom networks
23688385534Method for dispatching service requests
23698385533Bidding work assignment on conference/subscribe RTP clearing house
23708380181Remote site telecom equipment communication
23718380180Remote programming/activation of SIM enabled ATA device
23728380179System and method for learning based device management
23738380174Voice mailbox configuration methods and apparatus for mobile communication devices
23748379834Method and system for managing interactive communications campaigns
23758379833System, method, and computer program product for detecting redundancies in information provided by customers in a customer service system
23768379832Universal queuing for inbound communications
23778379831Apparatuses, methods and systems for accessing a new customer service representative and for monitoring customer service
23788379830System and method for automated customer service with contingent live interaction
23798379811System and method for transmitting communication data
23808379564System and method for monitoring remote devices with a dual-mode wireless communication protocol
23818379553Method and apparatus for mitigating the impact of receiving unsolicited IP packets at a wireless device
23828379537Network device management system, network device management device, and network device management program
23838379073Method for storing data of video telephony call in mobile terminal and system thereof
23848374859Automatic answering device, automatic answering system, conversation scenario editing device, conversation server, and automatic answering method
23858374611Method for compulsorily performing handover in broadband wireless communication system
23868374593Method of providing mobile application
23878374335Method and system for an intelligent telephone prefix dialer
23888374334System and method for interactive customer service
23898374333System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data
23908373538Mobile device monitoring and control system
23918369846Personal area network systems and devices and methods for use thereof
23928369845Method and system to subscribe, configure and move mobile telephone software service conveniently
23938369844Device and method for transmitting data in a wideband wireless network and computer program product
23948369510Method and apparatus for ringing
23958369509System and method for search-based work assignments in a contact center
23968369508Call routing in telephone switch based on duplicate leg detection
23978369503False answer supervision management system
23988364787Automatically adjusting command parameters to support devices of a computer network
23998364509Systems methods, and computer-readable media for gathering, tabulating, and reporting on employee performance
24008364210Method and system of creating customized ringtones
24018364139Personal area network systems and devices and methods for use thereof
24028364137Server for sending new application portions to mobile wireless communications devices and related methods
24038364136Mobile system, a method of operating mobile system and a non-transitory computer readable medium for a programmable control of a mobile system
24048364135Apparatus and method for managing data in portable terminal
24058364134Automatic language selection for text input in messaging context
24068364129Method to provide ad hoc and password protected digital and voice networks
24078364126Method and system for providing transmission of selected media programs to a wireless subscriber
24088364123Managing notification messages
24098363817Methods and systems for monitoring contact sessions of a contact center
24108363810Method and system for aurally positioning voice signals in a contact center environment
24118363809Teleconference terminal apparatus, relaying apparatus, and teleconferencing system
24128363807System and method for performing an action on a phone in response to a user initiating an outbound call to one or more select phone numbers
24138359349System and associated terminal, method and computer program product for uploading content
24148359021Remote activation of video share on mobile devices
24158359020Automatically monitoring for voice input based on context
24168359019Interaction analysis and prioritization of mobile content
24178359018System and method for operating intravendor and intervendor messaging systems
24188358774Enterprise-wide occupancy based routing
24198358773Apparatus and method for executing agent
24208358772Means for directing a caller through an interactive voice response system and of making use of prerecorded precategorized scripts
24218358770Method and apparatus for sending alerts to internet protocol phones
24228355713Use of femtocell to control wireless communication device priorities
24238355711Collaborative computing for mobile devices
24248355710System and method of initiating user notification for a wireless device
24258355709Device that determines whether to launch an application locally or remotely as a webapp
24268351934Over the air passive downloads
24278351916Stealth mode for wireless communications device
24288351915Method and system for status of application storing by using mobile communication terminal
24298351914Method and system for registration of licensed modules in mobile devices
24308351911Providing digital content usability for a mobile device user
24318351596Method and system for call to role
24328351594System for indicating priority levels for transaction and task engagement in a call center
24338351593Emergency recording during VoIP session
24348346236Method for switching call mode of a mobile device and related mobile device capable of switching call mode automatically
24358346235DTMF signalling between mobile and server
24368346234Secure platform management with power savings capacity
24378346221Message transmitter and response message transmitting method in cellular mobile telephone apparatus and recording medium recording program for executing the method
24388345858Adaptive, context-driven telephone number dialing
24398345857Method for reducing non-value added time between calls serviced at a call center
24408345855Method, device and program for calculating number of necessary agents
24418345854Method and system using presence information to improve services provided by automatic call distribution centers

2012

24428340654Apparatus and method for video display and control for portable device
24438340653Communication terminal apparatus and communication method
24448340652System and method of waste management
24458340651Reconciling contact information between users
24468340650Mobile phone device, and its channel search method and program
24478340649Establishing communications sessions
24488340643Response message transmitter and response message transmitting method in cellular mobile telephone apparatus and recording medium recording program for executing the method
24498340277Bartering system and method for controlling position in a wait queue in a contact center
24508340276System and method for providing customer service
24518340275Selective contact between customers and customer service agents
24528340274System for routing interactions using bio-performance attributes of persons as dynamic input
24538340260Inmate management and call processing systems and methods
24548339268Driver configurable drowsiness prevention
24558335543Content management in wireless devices with saving of content settings
24568335501Controlling functions of mobile communications devices
24578335500Notification of access control request and explanation indicative of the access control request on a communication device
24588335499Apparatus and methods for controlling dedicated data transmit mode in a mobile computing device
24598335308Method, system, and apparatus for attenuating dual-tone multiple frequency confirmation tones in a telephone set
24608335303System and method for telephone call control
24618331924Phone call by picture selection
24628331923Wireless provisioning solution for target devices
24638331922Remote host controller interface control for devices
24648331921Managing subscribers on a cellular network
24658331920Method for providing supplementary service control menu and system to provide the supplementary service control menu
24668331919System, method, and software program product for tracking call failures on a wireless phone
24678331550Social media language identification and routing
24688331549System and method for integrated workforce and quality management
24698331548Systems and methods for data synchronization in a customer center
24708327002BGP peer prioritization in networks
24718326934System and method for remotely configuring a desktop mailbox
24728326279Utilizing mobile device functionality from remote computers
24738326278Methods and apparatuses for programming user-defined information into electronic devices
24748326259Remote application of vehicle component settings
24758325907System and method for call routing and enabling interaction between callers with calls positioned in a queue
24768325893Click-to-call attack prevention
24778320901Smart phone as remote control device
24788320900System and methods for data communications in a wireless communication system
24798320899Installation notification method, installation notification system, and installation notification server
24808320898Systems and methods for optimizing the configuration of a set of performance scaling algorithms
24818320897Method and device for programming inter-(sub) system interface identity data at a unit or individual subscriber
24828320884Limiting user device functionality during motor vehicle operation
24838320591ANR headphones and headsets
24848320551Method and system for processing application logs
24858320550Method and system for assigning tasks to workers
24868320349Combined user agent for packet-based communication clients
24878315622Motion adaptive communications device and integrated circuits for use therewith
24888315621Event reminder method
24898315620Methods and apparatus to associate a mobile device with a panelist profile
24908315619System and method for managing mobile communications
24918315618System and method for managing mobile communications
24928315617Controlling mobile device functions
24938315616Mobile device solution that provides enhanced user control for outgoing data handling
24948315615Wireless communication device management system and method
24958315378Hybrid circuit without inductors
24968315374Customer-controlled recording
24978315373Enhanced polling method and system
24988315372Unified call centre system for multiple service providers
24998315367Systems and methods for RFID-based access management of electronic devices
25008315162System and method for determining that a maximum number of IP sessions have been established
25018311532Method and system for enabling personalized shared mobile phone usage
25028311531Methods, apparatuses and computer program products for automatically saving information associated with one or more unknown contacts
25038311530Touch entry of password on a mobile device
25048311529Coordination operation method and mobile communication terminal
25058311516System for maintaining the broadcasting information in USIM unlock environment and method thereof
25068311490Systems and methods for configuring and operating a wireless control system in a vehicle for activation of a remote device
25078311260Miniature stereo audio earphones
25088311208Method for predicting call waiting times
25098306525UMTS wired and wireless mobile 2G, 3G, 4G, 5G and other new generations of cellular, mobile
25108306524Mobile terminal with camera clock frequency control
25118306522Dynamic interface for mobile devices
25128306521Vehicle control apparatus with data reprogrammable via wireless communication network
25138306519Optimizing long term evolution (LTE) capacity using an adaptive dormancy timer
25148306518Handset service migration automation and subscriber identity module tracking
25158306213Skill and level assignment via concentric inlaid circles
25168306212Time-based work assignments in automated contact distribution
25178306211System and method for retaining calls into a call center
25188306044System for interactive queuing through public communication networks
25198302166Associating network devices with users
25208301197Method and apparatus for synchronizing contacts stored on smart card with contacts stored in an internal memory
25218301141Automatic profile updating for a wireless communication device
25228301132Push registry application programming interface for capturing events
25238301131Method for optimizing the transmission resources by local loopback in a mobile radio communication cellular network, network and local adapters thereof
25248301130Detect and connect wireless phone services and local phone networks
25258300800Communication terminal apparatus and image forming apparatus
25268300799Campaign manager
25278300798Intelligent communication routing system and method
25288300797Global view of performance management in a diverse call center environment
25298296152System and method for automatic distribution of conversation topics
25308295854System for preventing text messaging while driving
25318295826System for monitoring the quality of service in a communication network
25328295824Management unit for facilitating inter-network hand-off for a multiservice communication device
25338295823Mobile communication system and automatic mode-changing method
25348295811System and method for mobile phone activation
25358295472System and method for incorporating customer hang-ups and web submissions into a phonecall-based support workflow
25368295470System and procedure for commercial communications
25378295465Systems and methods to connect members of a social network for real time communication
25388295208Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture
25398290515Method and system to monitor and control devices utilizing wireless media
25408290481Events notification and functions selection mechanisms in a wireless device
25418290479Methods, systems, and computer program products for schedule management based on locations of wireless devices
25428290139Method and apparatus for maintaining dynamic queues in call centers using social network information
25438285833Packet data recording method and system
25448285797Technique for controlling device management response messages
25458285300Methods and systems for location-based management of wireless devices
25468285298Chromatic scheduler for network traffic with disparate service requirements
25478285271Wireless telephone interface for remote command of an operator for an automatic gate
25488285270Wireless communication apparatus, wireless communication network and software upgrading method
25498285269Statistical spam message detection
25508285268System and method for delta-based over-the-air software upgrades for a wireless mobile station
25518285199Auto-deploying an application from a mobile device to a host in a pervasive computing environment
25528284925Jack detection circuit
25538284924Method and structure for automated crediting to customers for waiting
25548284920Method and system for transferring a call at an automatic call distribution system
25558284910Acceptance of inputs from various interfaces to a telephony system
25568284760Method and apparatus for event notification
25578284711Apparatus and methods for addressable communication using voice-grade radios
25588284048Auto activation of a mobile device
25598280456Providing a user with feedback regarding power consumption in battery-operated electronic devices
25608280417Short user messages in system control signaling
25618280364Interoperability of first responder devices
25628280363Mobile terminal and method of controlling visual appearance thereof
25638280362System and method for controlling a feature of a mobile communication unit
25648280361Method for renewing program files of a programmable mobile telecommunications terminal
25658280356Enabling a user to purchase a ring back tone
25668280032Registration of a telephone/computer association in a computer telephony integration environment
25678280031Method and system for managing interactive communications campaign using a hold queue
25688280030Call routing system and method of using the same
25698280029Customer service response system for interaction with customer service agents
25708279862Centralized service control for a telecommunication system
25718279779Method and system for virtual agent session monitoring and barge-in
25728275367Methods and apparatus for remote data transfer
25738275366Method and apparatus for automatically changing a call receive mode in a mobile terminal
25748275122Adaptive ringtone detector
25758275117Methods and apparatus for use in computer-to-human escalation
25768275116Networked contact center
25778275115System and method for securing data exchanged during a telephone call
25788275114Method and system for implementing ring back tones and ring back images in the VP service
25798274965Method and apparatus for providing a network based call processing manager
25808270983Methods and apparatus for line selection in a communication device
25818270981Method for handoff of portable terminal between heterogeneous wireless networks
25828270965Signaling over cellular networks to reduce the Wi-Fi energy consumption of mobile devices
25838270964Communication device
25848270963Cross domain notification
25858270962Emergency calls on a wireless communication device during a device reboot
25868270961Method of configuring a mobile telephone to interact with external services
25878270960Connecting mobile terminals based on sensor data
25888270956Interactive mobile caller-identification information on a television
25898270937Low-threat response service for mobile device users
25908270934Configuring network settings for a power line networking device
25918270596Musical caller ID apparatus and method
25928270594Method and system for managing interactive communications campaign with reduced customer-to-agent connection latency
25938270593Call routing using voice signature and hearing characteristics
25948270592Call routing management based on caller language
25958270591Multi-media contact channel in agent state control system and method for use in a contact center
25968270590User message delivery to calling party device
25978270575Managing interactive communications campaigns
25988265617Media transfer and control system
25998265616System and method for traffic routing
26008265615System apparatus and method for updating communication services
26018265262Method and apparatus for optimizing layered service routing of a call center
26028265261Telephone channel personalization
26038265260Methods, systems, and computer program products for providing human-assisted natural language call routing
26048265248Techniques for transfer error recovery
26058265245Call-processing rate quote system and method
26068265084Local network connecting system local network connecting method and mobile terminal
26078260355Portable communication terminal, program executed by portable communication terminal
26088260317System and method of updating presence information
26098260283Communicating codeset information as part of a native application
26108260282Method, device and software for updating data in mobile devices
26118260281System and method of wireless communication
26128260280System and method for the synchronized transmission of tone sequences
26138260279System, method and apparatus for providing communications that conform to a cellular communication standard and a non-cellular communication standard
26148260278Framework for agile mobile applications
26158259925Service wait time notification
26168259923Implementing a contact center using open standards and non-proprietary components
26178259913Method for enhancing processing priority, method for implementing interactive service, method for generating customized IVR flow, and corresponding apparatus and system
26188259711Method and apparatus for quality assurance in a multimedia communications environment
26198254962Scheduling tasks dynamically depending on the location of a mobile user
26208254903System and method for remotely operating a wireless device using a server and client architecture
26218254902Apparatus and methods for enforcement of policies upon a wireless device
26228254901Remote control system
26238254900In-vehicle apparatus, cellular phone device, and method for controlling communication therebetween
26248254899Apparatus and method for processing call and message-related events in a wireless terminal
26258254888Data message management system
26268254565Hand-held device
26278254559Routing incipient transactions based on experiential data
26288254558Contact handling systems including automated return contact response reminders
26298254557Supervisor intercept for teleagent voice over internet protocol communications
26308254556System and method for processing and routing incoming calls to a communication assistance system
26318254555Systems and methods for managing inbound calls and outbound calls for a specific agent
26328254543Sensor event controller
26338253771Video call management apparatus and associated methodology of controlling voice and video response
26348249603Methods and apparatus for line selection in a communication device
26358249579Reprogramming nodes in a wireless automation system
26368249578Radio communication control device, radio communication control system, and radio communication control method
26378249577Method and apparatus for network initiated uninstallation of application program over wireless network
26388249576Mobile phone having a camera function and timing reset unit
26398249574Communication method and system
26408249573Method and system for software defined power amplifier for multi-band applications
26418249572Methods and apparatuses for programming user-defined information into electronic devices
26428249246Method and apparatus for changing a telephone number after entry
26438249245System and method for automated call distribution
26448249243Method of remotely operating contact center systems
26458249232System and method for control of communications connections
26468244302Radio base station device
26478244295Media transfer and control system
26488244286Mobile communications device with information feedback function and method thereof
26498244233Systems and methods for operating a virtual whiteboard using a mobile phone device
26508244232Portable terminal and method for controlling operation mode
26518244231Method and apparatus for disambiguating an emergency call attempt during password entry for unlocking a mobile communication device
26528244230Terminal function completion method and system, and communication terminal, peripheral terminal and communication terminal management server constituting the system
26538244229Mobile video call response
26548244222Professional translation and interpretation facilitator system and method
26558243915Network and location based phone number format identification
26568243914Method and system for user prioritization within call completion services using a preferred allocation of resources
26578243913Limiting contact in a networked contact center environment
26588243896Selection of a particular communication carrier from a plurality of communication carriers in a secure environment
26598239864Portable terminal varying management of task group in time based on received execution request of task group and weak task group
26608238894Remote control of electronic devices
26618238893Techniques for controlling a portable media device having a radio frequency tuner
26628238892Method of controlling at least one terminal from a base station
26638238891Method and system for interactive delivery of data content to mobile devices
26648238882System and method for storage of electronic mail
26658238543System and methods for predicting future agent readiness for handling an interaction in a call center
26668238542Operating managing server, system, computer-accessible medium and program
26678238541Intent based skill-set classification for accurate, automatic determination of agent skills
26688238540Methods and systems for processing and managing telephonic communications using ring pools
26698233943Selective activation of alerts for receipt and availability of data in a communication device
26708233895Methods and apparatus for use in transferring user data between two different mobile communication devices using a removable memory card
26718233894System and method for sending mobile media content to another mobile device user
26728233893Mobile handset update package generator that employs nodes technique
26738233892Pager and pen implement
26748233889Method and system for a persistent request generated by a wireless device, executed remotely and output to configurable local resources
26758233611Member-initiated outbound call
26768233610Assisting contact center agents and customers
26778233609Systems and methods for managing call processing for a specific agent
26788229414Release of temporarily allocated number triggered by voice disconnect at mobile switching center
26798229413Message filter program for a communication device
26808229412Determining whether system information can be reused and managing system information in a wireless communication system
26818229410Methods for supporting multitasking in a mobile device
26828229103Communications systems and methods using wireline adapters
26838229102System and method for providing customer activities while in queue
26848229101Punctuality call center metric
26858229100Call prioritization methods in a call center
26868229099Method and system for routing and recording call information
26878224313System and method for controlling vehicle systems from a cell phone
26888224312Method and network for determining an environment wherein a mobile terminal is situated
26898224311System and method for updating data in remote devices
26908224310Method and system for managing an electronic device
26918224309Method for presenting target information during call connection sequence
26928224308Mobile device catalog registration based on user agents and customer snapshots of capabilities
26938223956System and method for managing, directing, and queuing communication events
26948223955Method and apparatus for delivering and tracking click/call information for PSTN and digital telephone networks
26958223954System and method for automating customer relations in a communications environment
26968223953Methods, systems, and computer program products for rule-based direction of customer service calls
26978218755Access-frequency estimating apparatus and computer product
26988218754System, method and software for transitioning between speech-enabled applications using action-object matrices
26998218753Processing multi-party calls in a contact center
27008218752On-demand call blocking service
27018218741Telephone number-based advertising
27028213977Method and apparatus for presenting and controlling information for managing an event
27038213971Apparatus and method for activating computer applications with SMS messaging
27048213966Text messages provided as a complement to a voice session
27058213924Providing distributed online services for mobile devices
27068213923Product update via voice call in mobile security
27078213922Method for scanning services with a multimode communication device
27088213921Server for sending new application portions to mobile wireless communications devices and related methods
27098213595System and method to adjust caller ID information
27108209209Providing work, training, and incentives to company representatives in contact handling systems
27118209207Broad-based incremental training sessions for company representatives in contact handling systems
27128208914System and method for transparent communication over a wireless communication network
27138208620Hand-held device
27148208619Method and apparatus for improving call yields when contacting patients who are due for a visit but do not have a scheduled appointment
27158204494Controlling the use of a wireless mobile communication device
27168204493Wireless communication apparatus, wireless communication network and software upgrading method
27178204492Methods and systems for processing a communication from a calling party
27188204491Method and device for restricted access contact information datum
27198204484System and method for managing missed calls and unread messages
27208204208Priority telephone service reversion and notification
27218204207Communication support system, communication support method and communication support program
27228204206Systems and methods for selection of a communication path
27238204204Method and apparatus for proper routing of customers
27248204202Method and system for playing ringing back tone in IMS network
27258204201Calling party ringtone selection in telephone system
27268204056Systems and methods for endpoint recording using a media application server
27278200206Virtual mobile and Ad/Alert management for mobile devices
27288200205Interaction analysis and prioritzation of mobile content
27298199903System and method of remote computer service
27308199902Passing URL for XML documents via a telephone signaling system
27318199901Method and apparatus for customer retention
27328199900Automated performance monitoring for contact management system
27338199896Session board controller based post call routing for customer feedback application
27348195199Method and apparatus for deactivating mobile radio stations from the network
27358195146Remote management over a wireless wide-area network using short message service
27368195145User interface unit for a telephone
27378195144Method for resetting a non-responsive mobile unit then-currently occupying a cellular traffic channel of a wireless network
27388195143Management unit for facilitating inter-network hand-off for a multiservice communication device
27398195142Communication device
27408195141Remote control of electronic devices
27418195140Control software for unlocking relocking cellular telephones
27428194848Adaptive, self-learning optimization module for rule-based customer interaction systems
27438194847Method and system for voice monitoring
27448191061Method for managing internal software of terminal through device management server
27458190143TV internet and cellular mobile communication
27468190142Method and system for disabling a wireless communication device
27478190141Method for reactivating a then-currently deactivated mobile unit
27488190139Telematics system and method of communication
27498190138Mobile communication terminal to identify and report undesirable content
27508190091Method for setting data transmission parameters and communication device
27518189764Server for transferring a communication message
27528189763System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction
27538189762System and method for interactive voice response enhanced out-calling
27548189761Method and system for managing calls
27558185139Presenting mobile-device message information on a television
27568185138Paging messages for power saving in a mobile WiMAX system
27578185100Communication system
27588185099Service aggregator for allocating resources to a plurality of multiservice communication devices
27598185098Mobile terminal using variable menu icons
27608185097System and method for locking and branding a mobile communication device to a network
27618185095Method and apparatus for tracking version of digital content
27628184800High availability and operations architecture for IVR applications
27638184797System and method for improved directory assistance searches
27648184789Apparatus, system, and method for automated call initiation
27658184602System and associated terminal, method, and computer program product for configuring and updating service access points and providing service content in the mobile domain
27668180831Ad-hoc media delivery system
27678180666Real-time performance based incentives for company representatives in contact handling systems
27688180662Rapid deployment of training for company representatives in contact handling systems
27698180399Wireless interface extension for mobile devices
27708180373System and method for controlling device location determination
27718180337Method of activating a device
27728180336System and method for remote asset management
27738180335System information modification notification and detection in wireless communications
27748180045Method for selection and routing of an inbound voice call to an appropriate network for completion
27758180043Method and apparatus for customer key routing
27768180042Agent communications tool for coordinated distribution, review, and validation of call center data
27778180033Telephone device, telephone line monitoring device and method
27788180032Methods and systems for protecting a telecommunication service from Denial of Service (DoS) attack
27798175635Methods and apparatus for system selection in a multimode wireless device
27808175591Barrier operator system and method using wireless transmission devices
27818175590System for preventing unintended activation of a medical device by a portable remote control console
27828175576Method and apparatus for use in a communications network
27838175259Handheld electronic device having improved phone call log, and associated method
27848175258System and method for common account based routing of contact records
27858175257Method and apparatus for scheduling automatic call distribution system callers
27868175256Call center system and method for obtaining interface invoke information
27878175255Methods, systems and computer-readable media for managing customer service requests
27888175254Prediction of threshold exceptions based on real time operating information
27898175253System and method for automated performance monitoring for a call servicing system
27908175252Ringback tone bookmark request by calling party
27918174381Mobile energy management system
27928171179Apparatus supporting plurality of interfaces and method of setting up network connection of the same
27938170551Plus code dialing in a mobile device
27948170547Dynamic adjustment of a base transceiver station in a wireless communication system
27958170545Information technology support system and method
27968170541Searching for mobile content
27978170540System and methods for remotely upgrading software applications
27988170539Messaging with proprietary attributes
27998170538Methods and apparatuses for programming user-defined information into electronic devices
28008170536Provisioning content formatting in a mobile device management system
28018170525System and method for initiating communication
28028170198Tone signal detector, tone signal detection method, and computer readable recording medium
28038170196Developing interactive call center agent personas
28048170195Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center
28058165575Wireless router system and method
28068165558Client device for cellular telephone as server
28078165281Method and system for mapping caller information to call center agent transactions
28088165109Method for managing the quality of encrypted voice over IP to teleagents
28098161217Method and system for a RFIC master
28108160650Bidirectional slide-type mobile communication terminal and method of providing graphic user interface thereof
28118160568Mobile terminal and method for remote-controlling thereof
28128160567Inbound phone control
28138160566Message sender controllable messaging system
28148160564Remote control of computing device applications using mobile device
28158160562Mobile terminal device and program selection method
28168160561Configurable and pushable carrier communications with rich content
28178160560Management of mobile device communication sessions to reduce user distraction
28188160494Methods and apparatus for use in switching user account data and operations between two different mobile communication devices
28198160236Enhanced telecommunication signal insertion systems and methods
28208160235Controlling hold queue position adjustment
28218160232Dynamic message context driven application assembly for customer service agent productivity applications
28228160218Event driven call generation
28238155671Commercial mobile alerting system and method for broadcasting messages to geo-fenced target areas
28248155636Systems and methods for remotely controlling mobile stations
28258155635Method for handling incoming call in screen lock state, communication device and recording medium thereof
28268155634System and method for generating an alert signal when an additional data line between a packet-switched network and a wireless communications network should be installed
28278155301System and method for dialing prompt
28288155293System and method for restricting and monitoring telephone calls
28298155292Telephone system and server apparatus
28308155275Systems and methods for managing alarms from recorders
28318150387Smart phone as remote control device
28328150386Call to action lockout system and method
28338150385Automated reply messages among end user communication devices
28348150384Methods and apparatuses for gesture based remote control
28358150383Arrangement and method for controlling service activation on a mobile terminal
28368150381Wireless distribution network
28378150023Automated system and method for distinguishing audio signals received in response to placing and outbound call
28388150021Proactive system and method for monitoring and guidance of call center agent
28398150019Path redundant hardware efficient communications interconnect system
28408149823Computer telephony integration (CTI) systems and methods for enhancing school safety
28418145360System for the remote control of control units, even battery powered control units, for irrigation devices
28428145203Personal area network having media player and mobile device controlling the same
28438145202Information inquiry to provide cell phone parental control
28448145201Methods and apparatus for reduced energy communication in an ad hoc network
28458145200Method and apparatus for configuring unique profile settings for multiple services
28468145199Controlling mobile device functions
28478145198Method of initializing an electronic radio communication module, method of compressing and decompressing calibration parameters, corresponding computer programme product and storage means
28488144860Method and apparatus providing remote end input validation
28498144855Optimizing interactive voice response unit port utilization
28508140109Method of operating a mobile electronic device and mobile electronic device
28518140065Systems, methods, and apparatus to enable backup wireless devices
28528140064Methods and apparatus to use an identity module in telecommunication services
28538140063System and method for automatic updating of contact information
28548140062Mobile device monitoring and control system
28558140057Automated call context notification
28568140053Mobile telecommunications terminal comprising RFID functions and associated method
28578139757Electronic device capable of recording conference information, computer system, conference information processing method, and program product therefor
28588139755System and method for the automatic selection of interfaces
28598139752Voice conference control from an instant messaging session using an automated agent
28608139751System and method to communicate information to an employee
28618139745Calling party ringtone selection in telephone system
28628139734Call volume based IVR call duration and port adjustment
28638135393System and method for transactional application lifecycle management for mobile devices
28648135392Managing notification service connections and displaying icon badges
28658135389Missed telephone call management for a portable multifunction device
28668135126Methods and apparatus for providing live agent assistance
28678135120Method and apparatus for controlling restriction on call connections
28688132175Mobile telecommunication handset capable of implementing multitasking and method for implementing multitasking in a mobile telecommunication handset
28698131283Controlling mobile device roaming in association with monitoring an active event duration
28708131282System and method for providing feedback to wireless device users
28718131281Mobile device monitoring and control system
28728131280Wireless terminal, base device, wireless system, wireless terminal control method, wireless terminal control program, and computer-readable storage medium storing same program
28738130937Use of speech recognition engine to track and manage live call center calls
28748130936System and method for on hold caller-controlled activities and entertainment
28758130935Routing of calls based on agents emotional state
28768130934Method and apparatus for providing network based muting of call legs
28778130915Verification of user presence during an interactive voice response system session
28788126450System and method for key free access to a vehicle
28798126449Servicing attributes on a mobile device
28808126448Methods for transfer of user identity between wireless communication devices
28818126447Combined bluetooth/alternate radio environment with criterion for reporting a condition of the alternate radio defined in a physical abstraction layer associated with the alternate radio
28828126446System and method for provisioning a third party mobile device emulator
28838126445System for initiating geospatial functional control of mobile electronics
28848126444Communication system and method for executing application program that specifies no communication parameter
28858126441Method of establishing a cell phone network of participants with a common interest
28868126136Method and system for automatic supervisor intervention in problematic calls in a call center
28878126135Method for managing resources in a multi-channeled customer service environment
28888126134Systems and methods for scheduling of outbound agents
28898126133Results-based routing of electronic communications
28908126125Methods, systems, and products for providing announcements to called numbers
28918121588Voice-extending emergency response system
28928121587Communication device
28938121586Systems and methods for voice based search
28948121585Technique for synchronizing data with a mobile device based on a synchronization context
28958121281Interactive process map for a remote call center
28968117291Use of internet web technology to register wireless access customers
28978116887Apparatus and method for performing auxiliary functions when electronics are switched to hold
28988116806FFT-size detection and cell search for a cellular communication system
28998116754Method of providing service menu and service in network environment and service providing apparatus thereof
29008116753Mobile terminal and method for playing multimedia objects
29018116686Instant message audio connection management system and method
29028116447Networkable telephone system
29038116446Agent driven work item awareness for tuning routing engine work-assignment algorithms
29048116286Combined user agent for packet-based communication clients
29058112508Delivering data from device management services to devices using bulletin system
29068112391Synchronization of agent skill data
29078112118System and method for using a temporary electronic serial number for over-the-air activation of a mobile device
29088112072Control of a communications device
29098111821Automated follow-up call in a telephone interaction system
29108108010In-vehicle handsfree apparatus
29118108001Systems and methods for a simplified mobile phone
29128107947Systems and methods for adjusting the volume of a remote push-to-talk device
29138107946System and method for using a wired network to send response messages in an automation system
29148107945Wireless device remote recovery
29158107944System and method for automatic data security, back-up and control for mobile devices
29168107943Method for providing device IDs in a mobile radio device which identify said mobile radio device in a mobile radio network
29178107942Uninterrupted usage and access of physically unreachable managed handheld device
29188107941Updating availability of an instant messaging contact
29198107940System and method for providing advertising on a mobile device
29208107939Software defined radio architecture
29218107938System and method for establishing communication between wireless devices
29228107937System and method for automatic provisioning detection and notification
29238107923Restricting access to system-provider information stored in a mobile communications device
29248107614Enhanced colorful ring-back tone by mixing content streams in real time
29258107613Context recovery for call center agents
29268107610Callback processing of interactive voice response requests
29278103307Linking an object to a position on a surface
29288103264Open update framework for mobile handsets capable of processing packages based on mime-types
29298103263Apparatus and method for controlling portable terminal
29308102993Method for routing network call and network call center
29318102992Dynamic load balancing between multiple locations with different telephony system
29328102991Method and system for automatic call distribution
29338102990Method for setting up a communication connection and a private branch exchange for carrying out the method
29348099096Method and apparatus for managing a set of communications connection related information
29358099092Demand-based provisioning for a mobile communication device
29368099091Method to control configuration change times in a wireless device
29378098810Intelligent presence management in a communication routing system
29388095128Device management system for remotely accessing terminal equipments
29398095127Subscriber management and accounting using event detection in a wireless device
29408095126User-assisted programmable appliance control
29418095125Mobile terminal, operation control program, and data access control program
29428095124Systems and methods for managing and monitoring mobile data, content, access, and usage
29438095123Wireless communication system
29448095110Method for a device to perform a function in response to a command from a printer
29458094804Method and apparatus for assessing the status of work waiting for service
29468094803Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
29478094802Multiple queuing and servicing of a contact
29488094796Customer responding system, computer terminal, customer responding method and recording medium
29498094790Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
29508090365Methods, systems and storage media to remotely control a wireless unit
29518090363System and methods for data communications in a wireless communication system
29528090092Dialling phone numbers

2011

29538086226Method and system for a hosted mobile management service architecture
29548085977Methods, systems, and products for gesture-activation
29558085951Method and system for determining a gain reduction parameter level for loudspeaker equalization
29568085928Isolating an inactive cable pair from a bridged active cable pair
29578085927Interactive voice response system with prioritized call monitoring
29588085926Call flow staffing estimation tool
29598085925Data driven configuration of call management applications
29608085922Methods and systems for speed dialing
29618082552Methods and systems for providing application level presence information in wireless communication
29628081994Messaging using a coded surface
29638081964System, method and apparatus for wireless communication between a wireless mobile telecommunications device and a remote wireless display
29648081963Utilizing mobile device functionality from remote computers
29658081962Communication device
29668081961Network management apparatus and method of selecting base station for software update
29678081960Device and method for processing data resource changing events in a mobile terminal
29688081934Configurable frequency band elimination for powerline network
29698081750Method for remote population of speed dial information
29708081749System and method for integrated queue management
29718081744Interactive content for click-to-call calls
29728078703Efficient software download to configurable communication device
29738078191System and method of updating presence information
29748078158Provisioning applications for a mobile device
29758078157Method and system for distributing and updating software in wireless devices
29768078145Mobile communication system and mobile terminal having function of inactivating mobile communication viruses, and method thereof
29778078143Remotely controlling access to a wireless handset
29788077855Enhanced addressing for fax recipients
29798077628Mobile device peer volume polling
29808073982Method for setting an operating parameter a peripheral IC and device for carrying out said method
29818073699Numeric weighting of error recovery prompts for transfer to a human agent from an automated speech response system
29828073496Helmet type hands free system with radio communication function
29838073447System and method to identify voice call continuity (VCC) subscriber
29848073439Control system and method for operating a transceiver
29858073438Method and system for disabling a wireless communication device
29868073437Mobile communication terminal for providing contents and method thereof
29878073436Applications and/or situation responsive utilization of silent periods
29888073130Customer automated response system
29898073129Work item relation awareness for agents during routing engine driven sub-optimal work assignments
29908073128Ringback tone service opt-in and opt-out requests for use by calling party
29918069479Position and velocity-based mobile device management
29928068825Second party control over mobile device usage
29938068816Voice mailbox configuration methods and apparatus for mobile communication devices
29948068604Method and system for event notifications
29958068603Focused retrieval of selected data in a call center environment
29968068602Systems and methods for recording using virtual machines
29978068601Queuing and routing telephone calls
29988068599Call center application data and interoperation architecture for a telecommunication service center
29998068597Method and apparatus for processing customer contacts using a state machine
30008068596Call center system for multiple transaction selections
30018068595System and method for providing a multi-modal communications infrastructure for automated call center operation
30028068594Communication center methods and apparatus
30038064895Method of creating customized ringtone
30048064590Campaign in a geo-spatial environment
30058064589Estimating number of agents for multiple chat channels
30068064585Architecture and implementation for control of context aware call processing with local feature definition
30078064584Method and apparatus for cross channel data processing
30088060873Method and system for remote programming of a program-controlled device using a legitimization code
30098060075Mobile addressability with mapping of phone numbers to dynamic IP addresses
30108060073System and method for provisioning a communication device based upon device capability
30118060068Interactive mobile caller-identification information on a television
30128060063Presenting messages on a mobile device that is currently presenting other media content
30138060061Mobile communication terminal and method for initializing the mobile communication terminal using an over-the-air (OTA) data backup
30148060060Selectively limiting communications through a port of a mobile communications device
30158059812Distributed call-routing systems
30168059803System and method for ordered processing of telecommunicaion service orders
30178055271Intelligent location-to-cell mapping using annotated media
30188055251Terminal and method of setting service for data communication therein
30198055250Apparatus and method for function setting event in mobile terminal according to user position information
30208055249System and method of managing connections with an available network
30218054964System and method for detecting emotions at different steps in a communication
30228054959Telephone exchange apparatus and incoming call transfer control method of the apparatus
30238054768Method and system for transmission of signals to nodes in a system
30248050713Keypad display unit
30258050668Determining presence of radio frequency communication device
30268050667Virtual terminal server, mobile communication terminal, communication control system, and communication control method
30278050665Alert reminder trigger by motion-detector
30288050396Message forwarding based on sender and recipient relationship
30298050395Analog telephone adapter and emergency proxy
30308050242Method and system for tailoring device provisioning based on device capability information communicated to network
30318046581Method and apparatus for secure immediate wireless access in a telecommunications network
30328046012Permission based text messaging
30338045971Communications network capable of determining SIM card changes in electronic devices
30348045969Methods and apparatus for limiting communication capabilities in mobile communication devices
30358045700System and method of providing voice communication
30368045698Adaptive communication application programming interface
30378045697Method and apparatus for interfacing a customer with a call center
30388045696Method and apparatus for determining customer routing in a call center
30398045692System and method for determining whether to request additional telephone numbering resources by a telecommunications carrier
30408045687Call-connecting device, call-connecting method, call-connecting program, and call-accepting server
30418041373Automatic spread of applications
30428041365Location-based survey via mobile device
30438041348Communication device
30448041023System and method of using a phone to access information in a call center
30458040858Method for enabling communications between a communication device and a wireless access point
30468036712Radio apparatus with a control element for selecting and/or activating functions displayed on a display device
30478036682Apparatus and method for call center call-back
30488036662Method and apparatus for performing handoff in mobile network communication by immediately terminating a connection before changing the point of attachment to save network resources
30498036650Mobile terminal for remotely controlling and method of remotely controlling the same
30508036649Mobile communications device and method of updating telephone directory of mobile communications device
30518036391Automatic adjustments of audio alert characteristics of an alert device using ambient noise levels
30528036373Methods and systems for providing dynamic message content to callers on hold
30538036372Methods and apparatus for dynamically reallocating a preferred request to one or more generic queues
30548036370Directly contactable call center agents
30558036357Adding an identified caller's other devices to a voice mail system
30568036353Method and apparatus for issuing a credit
30578032132Remote management and analysis techniques in cellular and satellite radio networks
30588032129Method and apparatus for storing data using DLNA network
30598032128Methods and systems for handling software operations associated with startup and shutdown of handheld devices
30608032127Announcing information service through broadcasting or multicasting
30618031860Distributed hardware/software system for managing agent status in a communication center
30628031859Stagnation-judgment device and computer product
30638028084IP ACD using buffer server
30648028024System and method of instant messaging between wireless devices
30658027671Delivering files to a mobile device
30668027670Method, device and software for updating data in mobile devices
30678027459System and method for providing queue time credit for self-servicing callers
30688027458Voice response system with live agent assisted information selection and machine playback
30698027457Process for automated deployment of natural language
30708027456Method and system for providing call tones service in a system with multiple media content providers
30718027455Ringbacks based on extrinsic information
30728027448Method and apparatus for monitoring telephone status
30738027439Self-calibrating fraud detection
30748023935Printing a list on a print medium
30758023934Synchronizing communications and data between mobile devices and servers
30768023933Radio control method and radio control apparatus
30778023932Managing subscribers on a cellular network
30788023639Method and system determining the complexity of a telephonic communication received by a contact center
30798023638System and method for balancing agent console load during automated call processing
30808023636Interactive dialog-based training method
30818023635Systems and methods to redirect audio between callers and voice applications
30828023629Method for establishing a call
30838019822Personalized storage accounts in an electronic file delivery system
30848019683Intelligent charging for services
30858019329Wireless controller device
30868019328Method and system for enabling timed events of a portable computing device to trigger remote control of external devices
30878019074Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users
30888018872Method and apparatus for mitigating layer-2 looping in home networking applications
30898014767Wireless communication network with software update monitoring and notification
30908014760Missed telephone call management for a portable multifunction device
30918014513Caller identification through non-textual output
30928014511Communication system
30938014509Automated telephone attendant
30948010607Management of queues in contact centres
30958010132System for providing location-based services in a wireless network, such as locating sets of desired locations
30968010129Device and method for generating an alert signal
30978010098Device and method for generating user notifications associated with tasks that are pending completion
30988010097System and method for processing extensible markup language (XML) documents
30998010096Controlling mobile terminals
31008010095System for managing program applications storable in a mobile terminal
31018010094Mobile device with themed multimedia effects
31028009822System for geographic agent routing
31038005987Multi-representation media event handoff
31048005470High-speed internal wireless bus
31058005469System and method for handling data transfers
31068005468Personalization, diagnostics and terminal management for mobile devices in a network
31078005467Method and system for providing a telematics readiness mode
31088005204Call routing system and method of using the same
31098000748Method and mobile device for facilitating contact from within a telephone application
31108000695Communication device employment of one or more restrictions to make determination of allowability of one or more communication sessions
31118000693Method, apparatus and computer program product for controlling access by a user's portable device to a facility directory
31128000692Mobile device manners propagation and compliance
31138000689System and methods for monitoring the context associated with a mobile communication device
31147995743Method and apparatus for non-disruptive telecommunication loop condition determination
31157995742Outbound dialing decision criteria based
31167995741Appearance change prompting during video calls to agents
31177995740Automatic call distribution system using computer network-based communication
31187995736Local routing management in a telecommunications network
31197995717Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
31207991988Communication device and firmware update method thereof
31217991878Method, system and terminal for maintaining capability management object and for managing capability
31227991392Communication system, information processing apparatus, and communication control method
31237991390Program updating method of wireless communication terminal and wireless communication terminal using the same
31247991159Layered mobile application security system
31257991145Drive and positioning method and system for automated switch matrix
31267991144Voice communication terminal
31277990983Modular interconnect structure
31287986945Mobile terminal device and program selection method
31297986776Method and system for telephone wait user interface selection
31307986775Method for realizing ring back tone in communication system
31317983663Special phone book entries
31327983662Intertaction analysis and prioritization of mobile content
31337983661Method and means for controlling the availability of mobile agents in a call centre environment
31347983660Mobile telephone device identifying whether incoming wireless call anchored by an enhanced services server
31357983652Emergency call notification for network services
31367983640Receiver circuit
31377983411Methods and apparatus for use in computer-to-human escalation
31387983410Call handling of an indeterminate termination
31397983405Line selection method and line selection system for private branch exchanges
31407983226Apparatus, and associated method, for retrieving mobile-node logic tree information
31417979076Method of managing resources in a cognitive radio communication system
31427979062Communications method between a combinational terminal and multimedia terminal
31437975147Electronic device network supporting enciphering and deciphering and update generation in electronic devices
31447974614Systems and methods for merchandising content to a second mobile telephone based on the content of a first mobile telephone
31457974613Device capability determination for a mobile device
31467974612Transmission of database records between mobile communication terminals
31477974263Apparatus and method for transmitting/receiving time information in mobile communication system
31487970439Systems and methods for visual alerting mechanisms on a mobile communication device
31497970436Wireless interface extension for mobile devices
31507970430Method and apparatus for setting and managing operational dynamics within cognitive radio networks
31517970382Method and apparatus for storing activation data in a cellular telephone
31527970114Consistency of state model visualization across different standard attributes
31537966008Use of location awareness to control radio frequency interference in a healthcare environment
31547966007User-assisted programmable appliance control
31557966006Mobile phone having a non-telephone function and timing reset unit
31567965832Connection manager for integrating legacy telephony environments and IP networks
31577962644Systems and methods for handling a plurality of communications
31587962142Methods and apparatus for the utilization of core based nodes for state transfer
31597962130Portable device for convergence and automation solution
31607962129Method and system of creating customized ringtones
31617961903Handwriting style data input via keys
31627961868Systems and methods for caller-controlled tune notification of a call
31637961867Peer to peer application processor
31647961866Method and computer readable medium for geographic agent routing
31657961860Systems and methods for graphically displaying and analyzing call treatment operations
31667957728General purpose automated activation and provisioning technologies
31677957727Telematics unit having interactive radio features
31687957726System and method for porting a personalized indicium assigned to a mobile communications device
31697957521Method and system for user prioritization within telecommunication services and in particular within call completion services
31707956766Apparatus operating system
31717953401Methods and apparatus for out of service processing with varied behaviors
31727953400Automatic pairing method for Bluetooth.RTM.-enabled mobile terminal
31737953399Network-initiated service change from speech to multimedia
31747953397Method for informing a subscriber of a mobile telephony network about missed calls
31757953394Remote electronic mailbox access
31767953220Network switching device
31777953219Method apparatus and system for capturing and analyzing interaction based content
31787953216Systems and methods for RFID-based access management of electronic devices
31797949333Personal area network having media player and mobile device controlling the same
31807949332Feature sharing
31817949122Method and apparatus for determining wait treatment of a customer in a call center
31827949121Method and apparatus for the simultaneous delivery of multiple contacts to an agent
31837949114Granting privileges to a telecommunications terminal based on the relationship of a first signal to a second signal
31847949111Call routing method
31857949104Message delivery system with echo-cancellation
31867948969Mobile wireless internet portable radio
31877945278Communication method, communication system, and communication terminal
31887945255Method and apparatus for providing deferable data services in a cellular communication system
31897945237Methods and systems for tracking wireless devices
31907945041Method, system and program product for managing a customer request
31917941134Push-to-talk communication system and push-to-talk communication method
31927941133Methods, systems, and computer program products for schedule management based on locations of wireless devices
31937941132Method and apparatus for dynamic menuing of applications in a mobile communication device
31947941130System and method for using location information to execute an action
31957941126Methods, systems, and computer program products for delivering ring tones on a communication network by associating ring tones with media files
31967940922Telephone interface circuit
31977940920Telecommunication capable of silent operation and the related method therof
31987940918Unified method and apparatus to simplify telephone area code dialing
31997940917Managing received calls
32007940916Orchestration engine as an intermediary between telephony functions and business processes
32017940915Apparatus and method for determining part of elicitation from spoken dialogue data
32027940913System and method for improved contact center services to disabled callers
32037937108Linking an object to a position on a surface
32047937079Wireless communication apparatus, wireless communication network and software upgrading method
32057937078Wireless communication apparatus, wireless communication network and software upgrading method
32067937077Electronic apparatus and computer-readable recording medium
32077937076Software defined radio for loading waveform components at runtime in a software communications architecture (SCA) framework
32087937075Mode changing of a mobile communications device and vehicle settings when the mobile communications device is in proximity to a vehicle
32097937074Information terminal, and event notifying method
32107936868Method and system for automatically generating flow charts of call flow programs
32117936867Multi-service request within a contact center
32127936737Coordinated reboot mechanism reducing service disruption in network environment
32137933400Method and system for timed interaction with an interactive voice response system
32147933398System and method for call bridging in a call center using a virtual private network
32157933387Voice transition script caller
32167933260System and method for routing and communicating in a heterogeneous network environment
32177929959Service provider activation
32187929958Methods, systems, and apparatus for providing enhanced telecommunication services
32197929947Communication apparatus and method for setting communication parameters
32207929687Facsimile apparatus for outputting a melody when receiving a call from a specific party
32217929685Queuing calls for distribution
32227929684High availability multi-tenant feature
32237925715Apparatus and methods for service programming of a wireless device on a wireless communications network
32247925299Messaging using a coded surface
32257925250Reuse of a mobile device application in a desktop environment
32267925249Secure control of a wireless sensor network via the internet
32277925248Processing decision method and mobile communication terminal
32287925247Managing mobile devices based on roaming status
32297925003Call center management systems
32307925002Administering multiple target ACD systems
32317925001Methods and apparatus for contact center agent selection
32327925000Managing held telephone calls from a remote telecommunications terminal
32337920857Event reminder method
32347920856Method and system for hosted mobile management service architecture
32357920855Printing content on a print medium
32367920854Printing a map using a mobile device
32377920694Generation of consistent haptic effects
32387920693Home agent access in call routing management based on caller language
32397920528View sharing between in-range devices
32407917133Method and apparatus for after-market vending of feature-provisioning software to third party mobile wireless communication devices
32417917127Apparatus for changing the behavior of an electronic device
32427916859System and method for obtaining telecommunication access numbers
32437912510Terminal for multimedia ring back tone service and method for controlling terminal
32447912458Interaction analysis and prioritization of mobile content
32457912209Managing statistical information in a contact center
32467912208Systems, methods, and devices for an enhanced on-hold interface
32477912206Technique for providing a personalized electronic messaging service through an information assistance provider
32487907959Radio communication equipment, transmission power control method therefor, and program therefor
32497907941Determining presence of radio frequency communication device
32507907719Customer-centric interface and method of designing an interface
32517904121Generating device of trigger signal
32527904077Control of a communications device
32537904076Personal configuration information sharing system
32547904075Communication method, communication system, and communication apparatus
32557904074Remote configuration and control of local devices via a broadband access gateway
32567904073System and method for processing extensible markup language (XML) documents
32577904072Method and apparatus for secure immediate wireless access in a telecommunications network
32587904071Determining presence of radio frequency communication device
32597904070Method and device for searching and deallocating abnormal terminal in wireless portable internet system
32607904069Icon mobile phone remote with favorite channel selection
32617903807Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
32627903800Method and system for visually representing telephone call tree interface
32637903640System and method for voice over internet protocol using a standard telephone system
32647903621Service execution using multiple devices
32657899471Methods, systems and computer program products for remotely controlling wireless terminals based on premises-specific rules
32667899449Demand-based provisioning for a mobile communication device
32677899448Method for use in a communication system
32687899447Telephone and method of controlling telephone
32697899446Method of controlling a PDA phone and PDA phone using the same
32707899180System and method for analysing communications streams
32717899179Method for monitoring off-schedule software agents
32727899178Recording invocation of communication sessions
32737899177Call-routing system and method
32747899176Systems and methods for discovering customer center information
32757899167Centralized call processing
32767899086Method for signaling of a change from a first service to a second service during a call by modifying the utilized codec
32777894849Mobile personal services platform for providing feedback
32787894812Automatic over-the-air updating of a preferred roaming list (PRL) in a multi-mode device, based on an account association between the device and a wireless local area network (WLAN) access point
32797894809Architecture optimized for application data sharing within a mobile communications device
32807894808Storing apparatus and telecommunications apparatus
32817894806Systems and methods to direct a mobile communications device to a preferred teleconference bridge
32827894597Categorization of telephone calls
32837894592Automated operator assistance with menu options
32847890743Method and apparatus for configuring a device based on proximity to another device
32857890091Collaborative data and intelligent synchronization for mobile devices
32867889859Voice recognition for servicing calls by a call center agent
32877889858Method and system for telephone wait user interface selection
32887889857Method and system for providing a service
32897889853Methods, systems, devices, and products for providing ring backs
32907889847Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access
32917885648Method and system of reporting conformance violations in web-services messages
32927885401Method and apparatus to forecast the availability of a resource
32937885400Call features for automatic call distribution system
32947885395Telephone call routing
32957885293Methods and apparatus for implementing and using a maximum rate option indicator
32967885272Remote control of device by telephone or other communication devices
32977881733Method and system to monitor and control devices utilizing wireless media
32987881714Synchronization of stored service parameters in a communication system
32997881709Application providing system, portable terminal devices, server device, application providing method and computer programs
33007881708Mobile terminal, and an associated method, with means for modifying a behavior pattern of a multi-medial user interface
33017881454Integrated call management
33027881453Call processing system and service control point for handling calls to a call center
33037881440Method for automatic graphical profiling of a system
33047881439Cross-channel communication of data collected by channel-specific user interfaces
33057881216Systems and methods for analyzing communication sessions using fragments
33067877265System and method for automated customer feedback
33077877087Methods of remotely updating lists in mobile terminals and related systems and computer program products
33087877086Processing location information among multiple networks
33097873363Method for identifying unique FM transmitter locations with enhanced transmission coverage
33107873357Selective disablement of mobile communication equipment capabilities
33117873356Search interface for mobile devices
33127873349System, method, and device for intelligence gathering and position tracking
33137873158Polled geofencing and distinguished ring-back
33147873157Method and apparatus for performing predictive dialing
33157873156Systems and methods for analyzing contact center interactions
33167873155Method and device for estimating work skills, and computer product
33177873154Apparatus, system, and method for remote management console for business integration scenarios
33187873040Internet radio player
33197870233Efficient software download to configurable communication device
33207870202Apparatus for executing an application function using a smart card and methods therefor
33217869801Method for terminal configuration over a radio control channel
33227869800Portable cellular phone system having automatic initialization
33237869586Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics
33247869585Declarations for transformations within service sequences
33257865205Method and system for managing push-to-talk modes
33267865182Over the air provisioning of mobile device settings
33277865181Searching for mobile content
33287864948Systems and methods for an electronic hook switch for customer premises equipment
33297864946Systems and methods for scheduling call center agents using quality data and correlation-based discovery
33307864944Optimal call speed for call center agents
33317864942System and method for routing calls
33327863888Efficient switching architecture with reduced stub lengths

2010

33337860495Wireless building control architecture
33347860494Systems, methods, and apparatus to enable backup wireless devices
33357860493Method of transmitting data through mobile communication equipment and mobile communication equipment utilizing the method
33367860492Method and device for inhibiting interruption of a running application by an event
33377860491System and methods for on-demand document provisioning using ad hoc networking
33387860490Methods and systems for exposing access network capabilities using an enabler proxy
33397860487Method of securely unlocking a mobile terminal
33407860484Automated billing and distribution platform for application providers
33417860234Methods and apparatus for allocating a resource to enqueued requests using predicted wait time based on prior resource contribution
33427860233System and method for tracking alerts
33437860222Systems and methods for acquiring, accessing, and analyzing investigative information
33447856229System for personal management information applications
33457856095System and method for providing a baseline for quality metrics in a contact center
33467856028Power dissipation management for wired transceivers
33477853249Systems and methods for choreographing movement
33487853248SMS spam control
33497853247Method for configuring a mobile terminal, configurable mobile terminal and mobile radio network therefor
33507853246Method for executing menu in mobile communication terminal and mobile communication terminal using the same
33517853006Systems and methods for scheduling call center agents using quality data and correlation-based discovery
33527853005Web-based network monitoring tool
33537852832Method and apparatus for providing secure interface to externally hosted application servers
33547852765Actuator control method
33557848739Method for transfer of user identity between CDMA wireless communication devices
33567848509Network-based voice activated auto-attendant service with B2B connectors
33577844287Automatic spread of applications
33587844263Provisioning a user device for multiple services
33597844262Method for announcing a calling party from a communication device
33607844048Selective tone event detector and method therefor
33617844047Tune master internet protocol device
33627844046Method for generating a telephone number
33637844045Intelligent call routing and call supervision method for call centers
33647844044Control server employment of offer message from resource server to determine whether to add indication of the resource server to resource server mapping table
33657840770Methods and systems for managing computer system configuration data
33667839995Change to playback characteristic of ringback tone
33677839992Method and apparatus for registering multiple phone numbers associated with a frequently called party
33687839991Computer product, outbound-operation support apparatus, and outbound-operation support method
33697836444Mobile communication terminal having embedded system for software download and method for software download
33707836126Business presence system and method
33717835771Method and apparatus for combining properties in mobile station
33727835731Telephone with dynamically programmable push buttons for access to advanced applications
33737835730Using RFID and sensored zones to geographically control cellular phone audio profiles
33747835729Emoticon input method for mobile terminal
33757835514Provide a graceful transfer out of active wait treatment
33767835511Incoming telephone call distribution system and method
33777831246Mobile merchant
33787831033Method of preference driven segmentation routing
33797831032System and method for the establishment of a connection between a contact requester and a communications center
33807831031Method and system for operator services automation using an operator services switch
33817826835Mobile phone policy management
33827826834Method for downloading software
33837826833Channel assay for thin client device wireless provisioning
33847826608Systems and methods for calculating workforce staffing statistics
33857822587Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior
33867822432System of group communication and a method of group call processing based on CDMA 2000 high-speed packet data network
33877822411Electronic apparatus operating system
33887822410System and method for deploying application program components having an application server
33897822409Remote control system, remote control apparatus, remote control method, program for implementing the method, and electronic apparatus
33907822191Multi-modal address book
33917822019Direction of communications sessions to contact centers
33927822013System and method to redirect calls in a telecommunications network
33937817994Secure control of wireless sensor network via the internet
33947817993System and method for copying ring back tone transfer sound
33957817992Method for updating a personal data file in mobile units of communication networks
33967817989Method of performing an action using a printed medium
33977817796Coordinating work assignments for contact center agents
33987817795Systems and methods for data synchronization in a customer center
33997817621Mobile wireless internet portable radio
34007813727Portable radio receiver with an identification module
34017813493Method and system for handling calls at an automatic call distribution system
34027809366Mobile device client
34037809365Method for over the air mobile station management
34047809364Apparatus, and associated method, for providing an operation parameter to a mobile station of a radio communication station
34057809363Mobile phone terminal, program management method, and computer program for the same
34067809127Method for discovering problem agent behaviors
34077809118System and method for voice and data convergence
34087805134Configuration and management of wireless network devices
34097804953Redirection of outbound calling
34107804824Method and system for operating a field programmable line card using a country coded template
34117802244Portable terminal device and reception method for simultaneously displaying applications
34127801515Wireless telephone communication for individual callers to contact remote telephone terminals through a public switched telephone network
34137801492System and method for managing resources of portable module resources
34147801295Method and system for providing agent training
34157801055Systems and methods for analyzing communication sessions using fragments
34167797386System and method for remotely configuring a desktop mailbox
34177797017System and method for rapidly configuring wireless transceivers
34187796982Wireless controller device
34197796980Remote mobile voice control of digital/personal video recorder
34207796979Controlling visibility of a wireless device
34217796978Communication system for receiving and transmitting data using an acoustic data channel
34227796747Method and system for management of queues in contact centers
34237792522Software key control for mobile devices
34247792521Method, apparatus, and computer program product for managing content items
34257792520Method of transmitting multimedia message in various service environments
34267792282Ringing for power system management
34277792278Integration of contact center surveys
34287792277Call centers with image or video based priority
34297792276Language interpretation call transferring in a telecommunications network
34307792274Techniques for performing multi-media call center functionality in a database management system
34317792273Remote media call center
34327792272Technique for communicating commands and parameters in an information assistance system to provide services
34337792271Method and system for optimizing a configuration of central office mediation devices
34347788679User interface with context-based communication using media prediction
34357787895Method for transmitting message in mobile network and mobile terminal
34367787874Portable electronic device, recording medium and communication function changeover method
34377787873Method and system for single-step enablement of telephony functionality for a portable computer system
34387787612Method and system for requesting help
34397787611Packet telephony bridging server
34407787610Automatic call director first in first out load-balancing accessory
34417787609Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills
34427783030Graphical call-route scripting system and method
34437783029System and method of managing calls to a customer service call center
34447783027Computer-readable recording medium having recorded therein agent training support program, and agent training support method and agent training support apparatus
34457783021Digital telecommunications call management and monitoring system
34467782838Intermediate packetizing of voice data for communication between circuit-switched network nodes
34477778639Network-initiated area event triggered positioning method for roaming terminal in mobile communication system
34487778632Multi-modal device capable of automated actions
34497778631Synchronization of stored service parameters in a communication system
34507778406E-911 managed call routing
34517778405Contact center system independent of line key status or current agent activity/state
34527778401Communication apparatus
34537773984Method of controlling a communications device
34547773983Application filtering apparatus, system and method
34557773982Methods, systems and storage media to remotely control a wireless unit
34567773981Wireless communication apparatus, wireless communication network and software upgrading method
34577773980Event and data management system and method
34587773978Device and method for processing message-related events in a portable terminal
34597773972Functionality and policies based on wireless device dynamic associations
34607773740Agent registration and bidding system
34617773738Systems and methods for providing relayed language interpretation
34627770175Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal
34637769370Method and system for pairing electronic devices
34647769369Mobile communication system and method for providing phone number maintaining service
34657769161Contact center
34667769160System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call
34677769159Method and system for identifying calls
34687767893Method of operating one or more individual entertainment display devices supported by spectators at a spectator event and an individual entertainment display device therefor
34697764782Method and apparatus for routing telecommunication calls
34707764781DSX module with performance monitoring
34717764780Key to correlate a call with call-handling information
34727764779SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenants
34737764684Method for distributing calls to a group of end points
34747761091Method and system of managing volume and functionality control between an audio player and wireless earphones
34757761090Print remotely to a mobile device
34767760867Method and apparatus for entertaining callers in a queue
34777760861Method and apparatus for monitoring service usage in a communications network
34787756543High speed shared radio channel transmit power control
34797756531Method and apparatus for avoiding call disturbances and facilitating urgent calls based on a caller's decision
34807756515Systems and methods of merchandising content to mobile telephones based on subscriber's purchase history
34817756505Semiconductor integrated circuit and a software radio device
34827756263Method and system for timed interaction with an interactive voice response system
34837756261Method of and system for providing services in a communications network
34847751810System and method for transmitting information to subscriber communication units at events
34857751809Method and system for automatically configuring access control
34867751808Wireless communication apparatus, wireless communication network and software upgrading method
34877751807Method and system for a hosted mobile management service architecture
34887751552Intelligently routing customer communications
34897751551System and method for speech-enabled call routing
34907751550Method of providing status information within an ACD
34917751544Method and system for driving an indicating element on a terminal
34927751384Method and system for identifying calls
34937747027Method of generating test tone signal and test-tone-signal generating circuit
34947746999Resource based queue management system and method
34957746998Integrating enterprise and provider contact center resources to handle workload on-demand
34967746997Interactive telephony trainer and exerciser
34977746201Portable electronic device with hall sensor
34987743150Apparatus and method for web service message correlation
34997742762Systems and methods for remote notification, diagnostics and remedy management
35007742760Dynamic mobile station configuration in wireless communications systems and methods therefor
35017742759Methods and apparatuses for programming user-defined information into electronic devices
35027742591Queue-theoretic models for ideal integration of automated call routing systems with human operators
35037742462CD-ROM on which a program for functioning as an IP telephone terminal is recorded, management server, operation server, and IP telephone terminal setup method
35047738923Method for selecting a processing device
35057738914Method and device for adapting the configuration of an application of a mobile terminal to an accessible data connection
35067738896Subscriber identity module (SIM) enabling advanced voice services (AVS) including push-to-talk, push-to-conference and push-to-message on wireless handsets and networks
35077738893Talk burst allocation in a PTT communication network
35087738862Retrieve information via card on mobile device
35097738854External memory management apparatus and external memory management method
35107738651Method and apparatus for customizing an audio file in a mobile device
35117738647Local routing management in a telecommunications network
35127734737Device management with configuration information
35137734286Remote control system
35147734285Method and apparatus for network initiated uninstallation of application program over wireless network
35157734284System and method for handling data transfers
35167734032Contact center and method for tracking and acting on one and done customer contacts
35177734029Apparatus, system, and method for automated call initiation
35187734028Method and apparatus for delivering enhanced caller identification services to a called party
35197730188Virtual voice/company/office network tool kit, method, and computer program product
35207730135Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
35217729691Information portal
35227729690Backup and restore of user data for mobile telephone
35237729689Mobile wireless device adaptation based on abstracted contectual situation of user using near-field communications and information collectors
35247729688Systems and processes to manage multiple modes of communication
35257729490Post-termination contact management
35267729486Private branch exchange and telephone switching system
35277729338Telecommunications provider agent
35287725540Method and apparatus for coordinating internet multi-media content with telephone and audio communications
35297725133Mobile wireless communication devices with quick-send features and methods therefor
35307725103Mobile communication device dynamic service application and dynamic service application scripting
35317725102Method and apparatus for associating a received command with a control for performing actions with a mobile telecommunication device
35327724890Focused retrieval of selected data in a call center environment
35337724888Automated method for determining caller satisfaction
35347720466Radio control station, radio terminal, base station, communication system, and communication method
35357716311Method and apparatus for monitoring of switch resources using resource group definitions
35367715835Method and apparatus for administering mobile client devices across locations
35377715834Wireless communication system, device, and method of setting up wireless communication adapter
35387715833Mobile telephone device and data-management method
35397715832Mobile terminal and a method for implementing the guardianship function
35407715831Methods, systems, and devices for detecting and indicating loss of proximity between mobile devices
35417715830Safeguarding user data stored in mobile communications devices
35427715824System for identifying mobile terminal device automatically and value added service access
35437715549Communication terminal device, hold melody sending method, incoming melody playing method and information storing medium
35447715548Method and apparatus for integrating customer care inquiries across different media types
35457715547Voice XML network gateway
35467715546System and method for updating contact records
35477715543Method for verifying telephone call back information for return calls which are initiated via the internet
35487711387Mobile device power control for dual transfer mode (DTM)
35497711359Portable cellular phone system having automatic initialization
35507711358Method and system for modifying nametag files for transfer between vehicles
35517711357Method for enabling a location service client to contact a user of a mobile device
35527711106Telephone based method and system for adding contacts to a personal network address book
35537711105Methods and apparatus for processing foreign accent/language communications
35547711104Multi-tasking tracking agent
35557708197Removable card for use in a communication unit
35567706831Simplified intuitive cell phone user interface
35577706808One-click service status tracking and updates
35587706786System for managing program applications storable in a mobile terminal
35597706523Method and apparatus for skills-based task routing
35607706521Standards based agent desktop for use with an open contact center solution
35617706520System and method for facilitating transcription of audio recordings, with auditing
35627706345Wireless local area network context control protocol
35637702753Unified directory and presence system for universal access to telecommunications services
35647702324Information terminal control device and method
35657702323Wireless control system, control device, controllable device device control method, control program, and computer readable recording medium containing the same
35667702322Method and system for distributing and updating software in wireless devices
35677702321Apparatus for mapping abbreviated numbers in mobile communication terminal and method thereof
35687702093Systems and methods to redirect audio between callers and voice applications
35697698382System and method for remote controlling equipment with the aid of at commands, and corresponding device, radiocommunication module, and set of commands
35707697927Multi-campus mobile management system for wirelessly controlling systems of a facility
35717697926Device and method for generating user notifications associated with tasks that are pending completion
35727697925Synchronized light shows on cellular handsets of users at a gathering
35737697902Radio frequency remote control
35747697678Unified method and apparatus to simplify telephone area code dialing
35757697677Method for call distribution in a call center and associated call distribution apparatus
35767693553Intelligent ringtone service
35777693514Information gathering robot
35787693275Online service system capable of predicting waiting time
35797693274System and method for return to agents during a contact center session
35807693272Providing a file relating to a telephone call
35817689209Wireless communication network with software modification locking
35827689208Method and apparatus for providing deferrable data services in a cellular communication system
35837689207Time of day synchronization and distribution within a multiprocessor embedded system and related methods
35847689204Method of unlocking a mobile telephone type wireless communication terminal
35857688965Predictive dialing by monitoring progress of agent script
35867688963Apparatus and method for processing call disconnects
35877688795Coordinated reboot mechanism reducing service disruption in network environments
35887684809Location based fraud reduction system and method
35897684791Multiple keyboard context sensitivity for application usage
35907684558Method for establishing a direct coordination link between a first and second control centre for carrying out services
35917684556Conversational biometric coupled with speech recognition in passive mode during call hold to affect call routing
35927680492Wireless communication database management
35937680298Methods, systems, and products for gesture-activated appliances
35947676222Home and roaming provisioning method for mobile terminals
35957676035Systems and methods for distributing remote technical support via a centralized service
35967676034Method and system for matching entities in an auction
35977672850Method for arranging voice feedback to a digital wireless terminal device and corresponding terminal device, server and software to implement the method
35987672686Method for adjusting a transmitting power in a wireless communications network
35997672666Method and system for implementing vehicle functions through a mobile communication device
36007672665Method for user information transfer
36017672664Printing a reminder list using mobile device
36027672642Uplink communication in GSM/EDGE system
36037668992Context-based operation reconfigurable instruction set processor and method of operation
36047668557Methods for ring tone supression informing and for informing a cellular telephone with configuration data
36057668540Print on a mobile device with persistence
36067664252Method and apparatus for sending alerts to internet protocol phones
360776642433-way call detection system and method
36087664063Announcing information service through broadcasting or multicasting
36097657640Method and system for efficient routing of customer and contact e-mail messages
36107657021Method and apparatus for global call queue in a global call center
36117657020Call routing system and method of using the same
36127653398Geographical network initiated wireless device feature control
36137653384Remote service system for a vehicle
36147653382Radiocommunication module executing a main software and a client software comprising several client applications
36157653376Method and system for network resources allocation
36167653341Logging of radio listening and interactivity
36177653195Apparatus, system, and method for disposing of a call
36187653188Telephony extension attack detection, recording, and intelligent prevention
36197650145Telephone set, communication adaptor, home appliance control method, and program recording medium
36207650144Monitoring control apparatus, monitoring system, monitoring method, wireless communication apparatus and wireless communication system
36217647041Systems, methods, and apparatus to enable backup wireless devices
36227647040Terminal and method of automatically executing function establishment thereof
36237647039Wireless communication apparatus, wireless communication network and software upgrading method
36247646764IP network and communication method therein
36257644404Network having customizable generators and electronic device having customizable updating software
36267644163Plug and play mobile services
36277643824Wireless telephone data backup system
36287643823Ubiquitous connectivity and control system for remote locations
36297643636Managing multiple cryptographic periods in a single cryptographic group

2009

36307640032Systems, devices and methods for providing a reward based upon use of a mobile communications device
36317640013Wireless communication apparatus, wireless communication network and software upgrading method
36327640012Controlling the communication mode in a mobile communication terminal
36337640011System and method for providing e-mail address information using mobile phone number
36347640010Method and apparatus for selecting systems, mode, and function in an adaptive terminal
36357639794Service use device
36367639634Method and System for Joining a virtual talk group
36377636584Computing device and methods for mobile-printing
36387636565System and method for processing extensible markup language (XML) documents
36397636555Event list specification based radio interface control
36407636444Automatic adjustments of audio alert characteristics of an alert device using ambient noise levels
36417636434Method for upgrading access equipment in a telecommunications exchange and an upgraded telecommunications exchange
36427636433Timeline visualization for call center processes
36437636082Dialing methods and related devices
36447634263Remote control of electronic devices
36457634261Mobile communications terminal and software updating method for mobile communications terminal
36467634260File downloading apparatus and method for mobile communication system
36477634259Applications server and method
36487634258System and method for over-the-air update of wireless communication devices
36497634077System for providing support for an electronic device
36507633930Systems and methods for capturing multimedia communication signals
36517631198Protocol scripting language for safe execution in embedded system
36527630706Dynamically distributed, portal-based application services network topology for cellular systems
36537630488DTMF tone generation in a media gateway
36547630487Method and system for distributing calls
36557630352Support mobile device in asymmetric link environment
36567627110Enhanced user functionality from a telephone device to an IP network
36577627109Call center system for multiple transaction selections
36587627101Method and apparatus for telephone routing between PTN and PSTN
36597626504System and apparatus for silencing communication devices
36607623854Information addition system and mobile communication terminal
36617623853System and method for over the air programming
36627623852Remote programming/activation of SIM enabled ATA device
36637623851Configuration of wireless control systems for broadband wireless communications
36647623652Electronic device, input device, and portable electronic device using the same
36657623651Context retention across multiple calls in a telephone interaction system
36667623650Universal multi-browser interface for customer service representatives
36677620392Method and system for distributing and updating software in wireless devices
36687620170Computer telephony integration (CTI) complete customer contact center
36697620169Waiting but not ready
36707620159System, method and software for transitioning between speech-enabled applications using action-object matrices
36717620015Method and system for seamless handover of mobile devices in heterogeneous networks
36727616757Scalable call center telecommunications system
36737616756Call center first access resolution
36747616755Efficiency report generator
36757614017Information processing apparatus, processing method therefor, program allowing computer to execute the method
36767613481Method for the management of information stored on a smart card readable by a mobile telephone
36777613453System and method for provisioning a third party mobile device emulator
36787610049Wireless communication system, server and mobile station therefor
36797610013Wireless audio for entertainment systems
36807609832Real-time client survey systems and methods
36817609825Method and apparatus for automated billing and crediting of customer accounts
36827606586Method and apparatus for delayed transmission of SMS messages
36837606565Radio base station program update method and apparatus not requiring update host computer
36847606564Apparatus and method for call using hot-key
36857606360Automated system and method for handling human and caller queues
36867606359Methods and apparatus for automating the servicing of telephone calls including requesting directional and/or other types of information
36877603667Multi-download structure and method of mobile communication terminal
36887603119Automatic over-the-air updating of a preferred roaming list (PRL) in a multi-mode device, based on an account association between the device and a wireless local area network (WLAN) access point
36897602901System and method for providing calling-party identification and/or calling-party or called-party ringback services
36907602899Method and system for call routing based on obtained information
36917602898System and method for providing computer assisted user support
36927599684Automatic setting method for terminal information using subscriber identity module
36937599683Speech communication system and talker right reservation method
36947596504Management of support center calls
36957596370Management of nametags in a vehicle communications system
36967596219Method and system for preventing endless looping during telephone call set up
36977593723Modular personal device system
36987593722Processing location information among multiple networks
36997593712System and method for using location information to execute an action
37007593523System and method for providing incoming call distribution
37017593522Call center user interface and methods of using same
37027593521Call processing system
37037590414Wireless telephone for receiving a media stream while placing a call
37047590406Method and system for network resources allocation
37057590107TCP/IP transport interface for ISDN telephone
37067587324Methods and systems for detecting user satisfaction
37077587041System and method for analysing communications streams
37087587040Systems and methods for detecting false signals on an outbound call
37097584466Management tree management in a mobile handset
37107583960Configuring a mobile device
37117583959One button access to network services from a remote control device
37127580705Remote wireless access node control
37137580703Provisioning to CDC devices
37147577779Method and system for a RFIC master
37157577428Method of enabling telephone control via printed control interface
37167577424Systems and methods for wireless vulnerability analysis
37177577249Wireless remote controlled handset lifter system using magnetically coupled ring detection
37187577246Method and system for automatic quality evaluation
37197575518Video game control system and a video game control server
37207574205Method for managing resources in mobile terminal
37217574000System and method for analysing communications streams
37227573999Computer telephony integration (CTI) complete healthcare contact center
37237573998Methods and systems for management of data for multiple call centers
37247570942Transactional message-queue communication for wirelessly networked devices system and method
37257570755Routine communication sessions for recording
37267570751System and method for real-time fraud detection within a telecommunication network
37277568202Method and system for exchanging data between portable applications for mobile devices
37287567809Preserving HTTP sessions in heterogeneous wireless environments
37297567798System for accessing multimedia files from a mobile terminal
37307567524Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture
37317565676Portable device for receiving media content
37327565142Method and apparatus for secure immediate wireless access in a telecommunications network
37337565141Over the air provisioning of mobile device settings
37347561868Remote electronic mailbox access
37357558564System and method for remote asset management
37367558383Initial routing of internet-protocol network telephone calls
37377555537Downloadable multimedia content and method for accounting
37387555115Enhanced call queuing system
37397555114System and method for analyzing outbound calling campaigns
37407555108Presence information for telephony users
37417552225Enhanced media resource protocol messages
37427551930Location-based services for mobile stations using short range wireless technology
37437551928Location dependent control of a mobile cellular telephone
37447551922Rule based data collection and management in a wireless communications network
37457548749High-speed internal wireless bus
37467548748Programmable remote unit for operating a communication device
37477548746General purpose automated activation and provisioning technologies
37487548550Intelligent peripheral concentrator
37497546148Method and system of creating customized ringtones
37507546143Multi-channel quiet calls
37517546119Changing operation parameter of communication terminal
37527546118Coordinated distribution and playback of multimedia programs
37537546117Method and apparatus for blocking ID information associated with a sender of a short messaging service (SMS) message
37547545925Method and system for improved routing of repair calls to a call center
37557542770Method for mobile unit location estimate in a wireless LAN
37567542760Wireless communication system, wireless communication control method, wireless communication apparatus, method of controlling the wireless communication apparatus, and computer program
37577542759Method and apparatus for broadcasting software update information to mobile phones over a wireless communications network
37587542758Field downloading of wireless device software
37597542757Method, system, and computer program product for over-the-air download to satellite radio
37607542561Method and system for queuing calls based on call time commitment
37617542560Guest services management service
37627539514System and method for using a temporary electronic serial number for over-the-air activation of a mobile device
37637539488Over-the-air download (OAD) methods and apparatus for use in facilitating application programming in wireless network devices of ad hoc wireless communication networks
37647539487Interfacing I/O devices with a mobile server
37657539297Generation of automated recommended parameter changes based on force management system (FMS) data analysis
37667539296Methods and apparatus for processing foreign accent/language communications
37677539295Method for creating and maintaining threads of phone/email/fax/SMS conversations
37687536182Method and system for extending the capabilities of handheld devices using local resources
37697536181Platform system for mobile terminals
37707536174Apparatus for storing activation data in a cellular telephone
37717536003Computer product, operator supporting apparatus, and operator supporting method
37727536002System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data
37737532881Apparatus and method for limiting communication range of fixed wireless terminal
37747532880Telematics unit having interactive radio features
37757532615Universal agent log-in using a SIP registrar
37767532606DTMF signal transmission method and communication apparatus
37777529559Communication apparatus and method for reconfiguring communication apparatus
37787529543Configuring a device using a configuration manager
37797529363Tone detector and method therefor
37807529362System, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users
37817526286System and method for controlling a computer via a mobile device
37827526283Method and system for single-step enablement of telephony functionality for a portable computer system
37837525931Wireless multiplex systems and methods for controlling devices in a vehicle
37847522909Content access control system for a mobile communication network
37857522720Method for managing data in an automatic call distribution system
37867519403Mobile terminal and control method of recording and playing back of broadcast program in a mobile terminal
37877519360Mobile device and content transmission method
37887519359Voice tagging of automated menu location
37897519358Over the air provisioning of a wireless mobile station using IP multimedia subsystem mode
37907519173Method for managing resources in a multi-channeled customer service environment
37917518984IP-PBX, IP-PBX system, IP terminal control program
37927515942Method and device for telephone number search in a mobile terminal
37937515702Method and system for downloading audio samples for personalized telephone ring tones
37947512776Optimized control plane signalling for a high availability network device in a communications network
37957512401Method and system for updating capabilities of a device
37967512221System and method for the detection and termination of fraudulent services
37977509402Automation control system having a configuration tool and two-way ethernet communication for web service messaging, discovery, description, and eventing that is controllable with a touch-screen display
37987509121Method of updating firmware using object push profile in the bluetooth object exchange protocol
37997509116Selective data exchange with a remotely configurable mobile unit
38007509098System and method for managing resources of portable module resources
38017506340Operating system (OS) abstraction layer
38027505763System for remotely operating and viewing a wireless telephone device
38037505762Wireless telephone data backup system
38047505595Post capture decryption of wirelessly captured data using multiple keysets
38057505579Shortened dialing device and phone combined a frame
38067505578Load balancing in a network of contact centres
38077505577System and method for multi-channel communication queuing
38087505474System for interactive queuing through public communication networks
38097502611Methods and systems for triggerless prepaid SMS screening and accounting in a signaling message routing node
38107502610System and method for application management through threshold events
38117502609Wireless communication device and method of use
38127502459Unified services entitlement architecture
38137499699Method for remotely operating and viewing a wireless telephone device
38147499698Synchronization of stored service parameters in a communication system
38157499538Telephone for searching memory content using a simple user operation
38167499532Method and system for communicating information to a caller on a telephone network by superimposing an audible information message over a dial tone
38177496359System for finding a missing mobile phone
38187493112Construction machine management apparatus and construction machines management system
38197493111Demand-based provisioning for a mobile communication device
38207493109Inter-processor parameter management in a multiple-processor wireless mobile communication device operating on a processor specific communication network
38217493108Provision of a multimedia broadcast/multicast service (MBMS) for a user equipment moving along cells in a cellular mobile communication system
38227493105Certification and activation of used phones on a wireless carrier network
38237492888Method and apparatus for assigning priorities by applying dynamically-changeable business rules
38247492887Network group pickup
38257492883Method and system for visually representing telephone call tree interface
38267489923Methods and systems for handling software operations associated with startup and shutdown of handheld devices
38277489922User-assisted programmable appliance control
38287489900Communication system, communication terminal, and communication method
38297489770Receiving device, method for incoming call notification, and program
38307487493Method and apparatus for developing standard architecture compliant software for programmable radios
38317486785Method for customer recognition and management
38327486784Bill payment service
38337486783Bill payment system and method
38347483528Loop extender with selectable line termination and equalization
38357483527Method for operating a call-centre
38367483525Method and system for selecting a communication channel with a recipient device over a communication network
38377480501System and method for transmitting an emergency message over an integrated wireless network
38387477909System and method for conducting a search using a wireless mobile device
38397474892Notification mechanisms in a wireless device
38407474891Dynamic digital up and down converters

2008

38417471947Method and system for accessing a universal message handler on a mobile device
38427471780Configurable profiling of data
38437469047Integrated ACD and IVR scripting for call center tracking of calls
38447466816System and method for analysing communication streams
38457463885Telephone with dynamically programmable push buttons for access to advanced applications
38467463884System and method for updating data in remote devices
38477463883Multi-functional integrated circuit apparatus in mobile communication terminal and driving method thereof
38487463730System and method for caller confirmation of call center agent notes
38497463729Data driven configuration of call management applications
38507463610System and method for providing an online software upgrade
38517463379Communication apparatus and facsimile machine
38527461373Apparatus and method for upgrading software of a wireless mobile station
38537460863Method and apparatus using geographical position to provide authenticated, secure, radio frequency communication between a gaming host and a remote gaming device
38547460664Handsfree system and incoming call answering method in handsfree system
38557460659Best practices learning for agents in a communication system
38567457617CMOS wireless transceiver with programmable characteristics
38577457597Signal detection using probabilistic techniques
38587457424Electronic volume device and remote controller thereof
38597457403Method and apparatus for determining a real time average speed of answer in an automatic call distribution system
38607457402Telecommunications system with centralized call redirection control logic and speed dial translation logic
38617457401Self-learning real-time prioritization of fraud control actions
38627457254Method and system for automatic language negotiation on voice (over IP) calls
38637454198Radiocommunication module hosting and executing a client software, and corresponding method for implementing a driving client software
38647454008System for classifying lists of telephone numbers
38657454001Method and apparatus for detection of caller identification signaling during call waiting
38667450938Method for improving communication success rate in simultaneous call trial between subscribers in mobile communication systems
38677450937Mirrored data message processing
38687450936System and method for remotely controlling a mobile terminal
38697450709Calling party ringtone selection in telephone system
38707450703Acceptance of inputs from various interfaces to a telephony system
38717450538Method for operating a system with a multiplicity of nodes and a base station according to TDMA and a system for this purpose
38727447499Intelligent roaming system with over the air programming
38737447498User-assisted programmable appliance control
38747447497Wireless communication apparatus, wireless communication network and software upgrading method
38757447304System and method for routing both toll-free and caller-paid telephone calls to call service centers
38767447301Toll-free number blocking override indicator
38777444143Wireless database environment for a small device
38787444141Method and system for programmable control of mobile communications units
38797443976Information correlation system
38807440778Methods and apparatus for providing restrictions on long distance calls from a wireless communication device
38817440752Mobile communication terminal, apparatus and system for delivering application software, method for controlling execution state display, program, and recording medium
38827440751System and method for controlling energy usage in mobile applications
38837440567Healthcare virtual private network methods and systems
38847440566Internet protocol compliant private branch electronic exchange and a method for redundantly configuring terminal interfaces
38857440444IP telephone system, IP telephone apparatus and method for identifying destination user
38867437151Remote control instructions generating system and remote control instructions processing system using bluetooth, and processing method thereof
38877437150Method for wireless data exchange for control of structural appliances such as heating, ventilation, refrigeration, and air conditioning systems
38887437149Method and system for exchanging data between portable applications for mobile devices
38897436948Method and system for timed interaction with an interactive voice response
38907436300Wireless device support for electronic devices
38917433818Subscriber terminal for providing speech-text encoding and telephony service
38927433689Methods and apparatus for acquiring service from a more desirable communication system
38937433461Method for generating a dialing directory in a network terminal and communications network for such a method
38947433458System and method for viewing contents via a computer network during a telephone call
38957430290Virtual queuing support system and method
38967428411Location-based security rules
38977428301Method and system for the exit protocol of an emergency medical dispatch system
38987428227Method of configuring and updating connection identifier in a broadband wireless access communication system
38997426595Desktop holder and portable terminal system
39007426398Event control system and method for a mobile communication network
39017426268System and method for call routing and enabling interaction between callers with calls positioned in a queue
39027426267Declarative ACD routing with service level optimization
39037424718Method and system for presenting events associated with recorded data exchanged between a server and a user
39047424715Method and system for presenting events associated with recorded data exchanged between a server and a user
39057424291Method and system for enabling timed events of a portable computing device to trigger remote control of external devices
39067424290Dynamic loading and activation of functional objects in a wireless device
39077424107Method and system for requesting help
39087421269Functional cover for use with a wireless terminal
39097421072Location-based bridging in call centers
39107421071Call progress tone generation in a communication system
39117418259Apparatus, and associated method, for demonstrating an operational capability of a radio device
39127418258Server-coordinated ringtones
39137418095System and method for providing caller activities while in queue
39147418094Method and apparatus for multimedia interaction routing according to agent capacity sets
39157418092Virtual call center
39167418089System and method for restricting and monitoring telephone calls
39177415417Presence awareness agent
39187415270Middleware services layer for platform system for mobile terminals
39197415106Network-based voice activated auto-attendant service with B2B connectors
39207412232Method and system for controlling software loads on a third-party mobile station
39217412049System and method for real-time blocking of a telephone call
39227412041Mobile communications terminal and method
39237409209Telephony remote control
39247409208Self-subscription to catalogs of mobile application software
39257409207Communication system and method
39267409055DTMF Generating assistant
39277409053System and method of providing DSL services on a telephone network
39287406310Network management apparatus and method of selecting base station for software update
39297406171Agent scheduler incorporating agent profiles
39307406170Architecture and implementation for control of context aware call processing with local feature definition
39317406169Method and system for automated unit service requests from a telematics unit
39327406168Connection manager for integrating legacy telephony environments and IP networks
39337406167Exchange system and method using icons for controlling communications between plurality of terminals
39347406161System and method for real-time fraud detection within a telecommunication network
39357403792Cellular phone and automatic program update method used therefor
39367403743System and method to unlock hidden multimedia content
39377403607Directing contacts between an end user and a contact center agent
39387401112Methods and apparatus for executing a transaction task within a transaction processing system employing symmetric multiprocessors
39397398082Method of configuring an in-vehicle telematics unit
39407395055Mobile wireless presence and situation management system and method
39417395054Content distributing method
39427394894System for managing telecommunications
39437392044Wireless appliance communication with detection and capture algorithm
39447392043API system, method and computer program product for accessing content/security analysis functionality in a mobile communication framework
39457391861Input devices and their use
39467388954Method and apparatus for tone indication
39477386304Method and system for transferring data for upgrading features in portable electronic devices
39487386303Multi-function, multi-state input control device
39497386116Quick shift jack panel
39507386115Combined caller and agent endpoint manager
39517386114Distributed session-based data
39527386113System and method for integrated resource scheduling and agent work management
39537386106Method, system, and database for providing a telecommunication service
39547383040Virtual technician for providing technical support for manipulation of radiotelephones
39557383039Radio communication system having ID management apparatus, operation management apparatus and line controller
39567383038Modular, portable data processing terminal for use in a radio frequency communication network
39577379734Mobile communication terminal, game server and game program
39587376431Location based fraud reduction system and method
39597376415System and method for offering portable language interpretation services
39607376414Method and system for inserting advertisements into broadcast content
39617376229System identification module for a communications system
39627376228Call center management systems
39637376227Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center
39647376088Redundant communication network of the switched full-duplex ethernet type and a management method of the redundancy of such a network, notably in the avionic domain
39657373143Adaptive radio patch interface system
39667372957Method and apparatus for implementing call processing in packet telephony networks
39677372956Method and apparatus for providing an interactive home agent with access to call center functionality and resources
39687372952Telephony control system with intelligent call routing
39697369845Managing features available on a portable communication device based on a travel speed detected by the portable communication device
39707369654Efficiency report incorporating communication switch statistics
39717369653Method of delivering enterprise data through a call center
39727366506Remote control system in mobile communication terminal and method thereof
39737366505Apparatus and method for delivering messages to a mobile information terminal
39747366504Program for associating access points with stations using bid techniques
39757366296Network support for voice path signal strength balancing
39767366295Telephone signal generator and methods and devices using the same
39777366294Communication system tonal component maintenance techniques
39787366293Call center administration manager
39797366292Call management reports
39807366173Method for distributing calls to a group of end points
39817363031System for monitoring and controlling a set of household appliances
39827362854Portable electronic device having integrated telephony and calendar functions
39837359723Systems, devices and methods for providing a reward based upon use of a mobile communications device
39847359699System and method for peer-to-peer handset communication
39857359698Systems and methods for enhanced over-the-air programming
39867359688Device and method for displaying a status of a portable terminal by using a character image
39877359503Method of and system for providing services in a communications network
39887359374Relay device and method
39897356337Dialing services on a mobile handset and remote provisioning therefor
39907356334Method and wireless terminal for remote-controlling audio reproducing apparatus
39917356333Wireless communication apparatus and wireless communication method
39927356139Computer telephony integration (CTI) complete hospitality contact center
39937349689Communications device processor peripheral
39947349688Mobile communications terminal, application program execution state control method, and execution state control computer program product
39957346344Identity-based wireless device configuration
39967346330Software-defined radio apparatus
39977346158Method and system for wiring a digital subscriber line circuit
39987346016Method and system for transmission of signals to nodes in a system
39997340247Wireless network infrastructure including wireless discovery and communication mechanism
40007340050Apparatus and method for controlling incoming melody
40017336947Method for providing software in radio-based cellular communication networks, and a communication network for implementing the method
40027336946Method for downloading information data in wireless local loop system
40037336945System and method for controlling the use of a wireless device
40047336779Topical dynamic chat
40057336778Call handling logic
40067333817Data terminal having a telephone function
40077333602Information entry system
40087333601Telephone-receiving call center system
40097330899Apparatus and method for developing applications with telephony functionality
40107330719Method for using radiotelephone terminal as remote control for automatic devices supplying fee-paying services
40117330718Method and system for updating software of a cellular phone
40127330717Rule-based system and method for managing the provisioning of user applications on limited-resource and/or wireless devices
40137328007System and method for organizing wireless communication device system software
40147327839Cables, systems and methods for wiring a structure for telephone service
40157327837Call routing method
40167324641Activating telephone-based services using a POS device
40177324640Transaction outcome state mapping
40187321764Method for processing call in mobile communication terminal supporting multi-mode telecommunication system
40197321657Dynamic force management system
40207321288Mobile terminal and security remote-control system and method using mobile terminal
40217319885Radio communication apparatus and method
40227319867Method and apparatus for wake on wireless systems
40237319865Wireless portable information storage and retrieval device
40247319747Method and system for combining an emergency standalone switching device with a switching system interface
40257317925Method and apparatus for determining the location of a node in a wireless system
40267317913Cell-phone operation giving increased full service in manual/select mode
40277317912Software development environment
40287317911Method for operating a telecommunications system
40297315739Systems and methods for measurement and/or control using mobile probes
40307315617Method and system for managing calls of an automatic call distributor
40317315616System and method for maintaining real-time agent information for multi-channel communication queuing

2007

40327313389Portable telecommunication device
40337313365Management of digital wireless connections
40347313232Monitoring for operator services
40357310525Network service system using temporary user identifier
40367310520File construction for mobile communication device including machine-language-code execution segment and file execution method using the same
40377310519Wireless communication apparatus, wireless communication network and software upgrading method
40387308256Mobile communication terminal, information processing apparatus, relay server apparatus, information processing system, and information processing method
40397308093System and method for multi-channel communication queuing using routing and escalation rules
40407305233Method and apparatus for image distribution using a cellular phone
40417302256Viral wireless discovery and configuration mechanism for wireless networks
40427302054System and method for integrated telephony switching
40437302051System and method for providing an automatic telephone call back from information provided at a data terminal
40447299259Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
40457299035Server device, mobile communications terminal, information transmitting system and information transmitting method
40467296156System and method for SMS authentication
40477295864Methods and apparatuses for programming user-defined information into electronic devices
40487295839System and method for controlling a telephone via a computer system and printed control interface
40497295838Method, apparatus and computer program product for accessing a facility directory
40507295669Call center telephone and data flow connection system
40517295668Predictive dialing by monitoring progress of agent script
40527295664Automated telephone attendant
40537292848Method of activating an in-vehicle wireless communication device
40547292847Method for coordinating tasks in a GSM network
40557292846Apparatus, and associated method, for retrieving mobile-node device management tree information
40567292684User information management program and user information management device
40577289799Portable terminal apparatus and terminal apparatus
40587289798Methods and apparatuses for programming user-defined information into electronic devices
40597289797Mobile telephone terminal, method and system for back-up of telephone directory information of mobile telephone terminal
40607289795Event moderation for event publishing environments
40617289625Portable sealable telecommunications exchange equipment structure
40627289624Managing use of experts by callers waiting in a hold queue
40637287079Implementing and coordinating configuration of protocol processes
40647286823Mobile multimedia engine
40657286662Rapid telephone call methods and systems
40667283814Method and apparatus for scheduling transmissions in wireless data networks
40677283812Control system for setting up a short distance second data transmitting connection to a wireless communication device in order to send an identification message
40687283803Location-aware application based quality of service (QOS) via a broadband access gateway
40697280845Method for simplifying the exchange of a SIM card of subscribers of a digital mobile communications network
40707280824Wireless communication system
40717280653Telephone system for making call to telephone number read from a sheet
40727280652Handheld electronic device having improved phone call log, and associated method
40737280651Method and system for performing automated telemarketing
40747280650Method and apparatus to manage a conference
40757277699Remote operating system
40767277537Tone, modulated tone, and saturated tone detection in a voice activity detection device
40777277416Network based IP address assignment for static IP subscriber
40787274931Systems and methods for enhancing the provisioning and functionality of wireless instruments
40797274930Distance determination program for use by devices in a wireless network
40807274928Portable cellular phone system having automatic initialization
40817274787Scheduled return to queue with priority (SRQP)
40827274375Timekeeping system and method for graphically tracking and representing activities
40837272413System and method for supporting multimode communication in a mobile network
40847272389Wireless communication apparatus for use in communication using identification data
40857272223Multi-media contact center
40867269416Universal vehicle based garage door opener control system and method
40877269415Playing one or more videos at one or more mobile phones while one or more phone calls associated with the one or more mobile phones are on hold
40887269414Dynamic mobile station configuration in wireless communications systems and methods therefor
40897269405System and method for proxy-enabling a wireless device to an existing IP-based service
40907269253Telephony control system with intelligent call routing
40917266836Tune alerts for remotely adjusting a tuner
40927266371Activation and remote modification of wireless services in a packet network context
40937266369System and method for provisioning or updating a mobile station using over-the-air transfer of interpreted byte-code program
40947266362Virtual subscriber network
40957266194Self-lighting type push button input device
40967266193Adaptive feedback arrangement for controlling agent availability service level in a predictive dialer
40977266187Caller ID system with retransmitted caller ID information
40987263352Method for providing resources from a first component to a second component in a communication network
40997263351Wireless network optimization through remote device data
41007263183Method and system for assigning tasks to workers
41017260390Software enabled on/off switch for radio functionality in a wireless device
41027260389Mobile platform distributed data load management system
41037260388Communication device qualification for broadband wireless service
41047260387Mute-until feature for electronic devices
41057260381Method and apparatus for storing activation data in a cellular telephone
41067260209Methods and apparatus for improving voice quality in an environment with noise
41077260205Call waiting using external notification and presence detection
41087257398Telephone set, communication adaptor, home appliance control method, and program recording medium
41097257397Ubiquitous connectivity and control system for remote locations
41107257396Telematic programming logic control unit and methods of use
41117257395Methods and apparatuses for programming user-defined information into electronic devices
41127257220Method and system for providing extended reach of a digital subscriber line signal
41137257218Presence enabled queue management
41147257217Call features for automatic call distribution system
41157257214Low cost migration to a VoIP system
41167254641Digital multimedia contact center with tier escalation and deescalation in response to changed criteria
41177254387Management and control of telecommunication services delivery
41187254386System and method for improved security in handset reprovisioning and reprogramming
41197254230Subscriber line interface circuitry
41207251506Mobile phone system with incoming melody designating function and mobile phone
41217248689Display device
41227248687System and method for call dialing and call information collection
41237248681System and method for real-time fraud detection within a telecommunication network
41247248679Apparatus and method for transmitting-receiving CID in a PBX
41257245907Mobile communication terminal remote control system, mobile communication terminal, remote control method, and remote control program
41267245906UI content creating method, UI content creating apparatus and UI content creating system
41277245905Method and system for managing mobile handset portability within telematics equipped vehicles
41287245904Reconfiguration of programmable components in an electronic apparatus
41297245716Controlling hold queue position adjustment
41307245715Integrated chat client with receiving party choice
41317245714Computer telephony integration hotelling method and system
41327242929Method and apparatus for dynamic extension of device management tree data model on a mobile
41337242928Apparatus and method for establishing network using network interface
41347242927Establishing special relationships between mobile devices
41357242760Automatic detecting when an agent is available
41367239693Network-based timed ring suppression
41377236783Method for provisioning a telematics units
41387236776Method for automobile safe wireless communications
41397236775Method for transmitting destination information in mobile communication terminal
41407236611Gesture activated home appliance
41417236583System and method for optimizing call routing to an agent
41427233980System and method for dynamic queuing in an automatic call distributor
41437233791Cell phone feature for downloading information via a telecommunications network
41447233790Device capability based discovery, packaging and provisioning of content for wireless mobile devices
41457233658Flexible ring-tone service
41467231209Radio system, terminal device, computer program product, and method of defining availability of queried devices
41477231056Ear-hook earphone with microphone
41487231035Method and apparatus for entertaining callers in a queue
41497231034"Pull" architecture contact center
41507231027Encapsulation, compression, and encryption of PCM data
41517231026Detection of carrier mis-routing in telephone systems
41527231025Acoustic encoding of dynamic identification codes
41537228126Portable communication terminal and method of transmission of electronic mail
41547224966System and method for web-based presence perimeter rule monitoring
41557224793Communication set with detection of set function and line condition
41567224791Mechanism for queuing calls
41577224790Method to identify and categorize customer's goals and behaviors within a customer service center environment
41587224789System and method for routing both toll-free and caller-paid telephone calls to call service centers
41597221965Multiple page sound tone dialog in communication device
41607221947Location related keyword monitoring on a mobile communications device systems and methods
41617221937Event reminder method
41627221754Switchable hybrid design for asymmetric digital subscriber line
41637221753Method and system for providing network interactive voice response with intelligent call routing integration
41647221752Method and configuration for operation of an operator switching position in a telecommunications system
41657218926Method, wireless handheld electronic device and system of remotely controlling e-mail settings from the device
41667218925Method of initiating a telematics service
41677218924Method for restricting calls to a cell phone
41687218923Control of terminal applications in a network environment
41697218727Apparatus and method for inputting alphabet characters on small keypad
41707218726Coordinated network-wide administration of exchanges
41717216174Implementing and coordinating configuration of protocol processes
41727215978Mobile terminal apparatus, mobile terminal settings changing system, method used therefor, and program thereof
41737215950Method of telematics unit configuration and activation using vehicle control buttons
41747215760Outbound dialing decision criteria based
41757215759Hold queue wait estimations
41767215758Generating media-specific interaction control programs
41777215757System and method to provide automated scripting for customer service representatives
41787215756Utilization of a local exchange network by a plurality of local network operators
41797212813Telecommunication device with software components
41807212625System and method for presenting queue lengths of various media used by service centers
41817212624Using information about software events to route contacts in a contact center
41827209736Method and apparatus for delivering messages to wireless devices
41837209549Method and system for routing calls based on a language preference
41847206403Telephone terminal equipment interface circuit
41857206399Failsafe configuration for alternative network telephony
41867206393Apparatus and method for processing information from a telephone network
41877203486Wireless system having a dynamically configured multimodal user interface based on user preferences
41887203485System and method for deploying application program components having a service sector
41897203306Apparatus and method for providing switching at a telephone cross-connect
41907203305Method, system, and storage medium for providing web-based quality assessment, tracking, and reporting services for call monitoring
41917203304Call progress tone generation in a communication system
41927203303Methods and devices for identifying telecommunications equipment
41937203185Method and apparatus for providing bifurcated transport of signaling and informational voice traffic
41947200389Dynamic interface software for wireless communication devices
41957200388Fragmented delivery of multimedia
41967200387Application invocation on a mobile station using messaging service
41977200220Portable telephone maintenance service system and maintenance service method
41987200219Dynamically allocating server resources to competing classes of work based upon achievement of service goals
41997197324Permission based text messaging
42007197302System and method for interchangeable modular hardware components for wireless communication devices
42017197301Method and apparatus for secure immediate wireless access in a telecommunications network
42027197300Mobile communication terminal, selection method for destination of communication, and computer program for mobile communication terminal
42037197134DTMF generating assistant
42047197133Information transfer to a call agent using a portal system
42057197131Web-based network monitoring tool
42067197130Dynamic load balancing between multiple locations with different telephony system
42077194551System and method for downloading data to a mobile wireless unit using over-the-air parameter administration services
42087194259Remote control device having wireless phone interface
42097194258Wireless communication apparatus, wireless communication network and software upgrading method
42107194257Automatic dialing for a wireless communications device
42117194256Method of creating individual information including call log and method using the created information
42127190953Method for downloading and selecting an encoding/decoding algorithm to a mobile telephone
42137190952Wireless communication apparatus, wireless communication network and software upgrading method
42147190951Dynamic loading and creation of functional objects in a wireless device
42157190774User invoked directed outdial method and apparatus
42167188243System and method for over the air configuration security
42177188159Efficient software download to configurable communication device
42187187950Command station for mobile radio networks
42197187946Method and system for delivering wireless telephone service to customer premises via local loop telephone lines
42207184771Method and system for supplying services to mobile stations in active mode
42217184759Modular software components for wireless communication devices
42227184757Messaging system and method therefor
42237184756Wireless communication device with tamper resistant configuration settings
42247184750Smart terminal remote lock and format
42257184541Method and apparatus for selecting an agent to handle a call
42267184540Personality based matching of callers to agents in a communication system
42277184539Automated call center transcription services
42287181203Barrier movement operator human interface method and apparatus
42297181202Setting mode of communication
42307181007Flat-profile keypad assembly and label
42317181005Telephone interface circuit
42327181004Direct drive for a subscriber line differential ringing signal having a DC offset
42337181003Direct drive for a subscriber line differential ringing signal
42347180996Card system
42357180995Method and apparatus for demonstrating telecommunications products
42367180994Method and system for operator services automation using an operator services switch
42377177634Method of voice access for vehicle services
42387177633Remote control system, remote control apparatus, remote control method, program for implementing the method, and electronic apparatus
42397177632System and method for controlling the use of a wireless device
42407177418Power efficient ADSL central office downstream class G power switch
42417177415Telephone number searching system supporting automatic telephone connection and method therefor
42427174365System and method for controlling one or more multipoint control units as one multipoint control unit
42437174011Telephone call center with method for providing customer with wait time updates
42447174010System and method for increasing completion of training
42457171195Method and apparatus for enabling a mobile station to adapt its revision level based on network protocol revision level
42467171194Network device management
42477170995Automatic dialing device, a system, and a method for automatically dialing a telephone number and/or placing an order
42487170994Method and apparatus for selecting an alert mode based on user biometrics
42497170993Methods and apparatus for automated monitoring and action taking based on decision support mechanism
42507170992Method for evaluating customer call center system designs
42517170991Method and system for utilizing proxy designation in a call system
42527170990Autonomous dispatcher method and apparatus
42537170983Method and system for providing a work-at-home telecommunication service
42547165173System and method for secure over-the-air administration of a wireless mobile station
42557164907Automated over the air plug-in device recognition and software driver download
42567164906System and method of music generation
42577162263Method of editing information related to a picture file displayed on a cellular telephone
42587162233Elevator call registration system
42597162232Selecting wireless devices
42607162231Interactive method for electronic equipment
42617162230Radio-controlled device
42627162229Method and system for transmitting data between personal communication devices
42637162228Apparatus, method, media and signals for controlling a wireless communication appliance
42647162026Alert muting method through indirect contact for portable devices
42657162018Customer responding system, computer terminal, customer responding method and recording medium
42667159054System and method for digital protection and control device for a power distribution network
42677158783Radio device communication setting method of switching from first setting information to second setting information
42687158782Wireless communication device
42697158781System management
42707158630Do-not-call compliance management for predictive dialer call centers
42717158629System and method for preemptive goals based routing of contact records
42727158628Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center state
42737158627Method and system for inhibiting softswitch overload
42747158622Self-learning real-time prioritization of telecommunication fraud control actions
42757158614Metallic test access for xDSL connectors
42767158543V.8bis suppression method and apparatus for modem relay
42777158176Prioritization of files in a memory

2006

42787155528Simple supplementary service protocol for H.323 systems
42797155213Remote control system
42807155001System and method for restricting and monitoring telephone calls
42817151926Method for configuring technical systems via mobile telephone terminals
42827151925Software defined radio (SDR) architecture for wireless digital communication systems
42837151827Systems, methods, and devices for an enhanced on-hold interface
42847151826Third party coaching for agents in a communication system
42857149533Wireless virtual campus escort system
42867149512Apparatus and method to automatically adjust volume or control operation of an appliance
42877149510Security access manager in middleware
42887149509Methods and apparatuses for programming user-defined information into electronic devices
42897149508System and method for delta-based over-the-air software upgrades for a wireless mobile station
42907149303System and method for optimized distribution of calls to call center resources
42917149301Repeating device, telephone set, and recording medium
42927149296Providing account usage fraud protection
42937149295Technique for effectively controlling communication links to an information assistance service
42947146161Subscriber identity module card backup system
42957146129Remote control of functions via wireless transmission of text-based messages
42967146002Customer service transaction handling based on transaction history
42977146001Dynamic essential line service
42987143407System and method for executing wireless communications device dynamic instruction sets
42997142887Process command transfer from a wireless telecommunications device toward a nearby terminal
43007142848Method and system for automatically configuring access control
43017142847Mobile communication system, resource switching method thereof, network control apparatus included therein, same and network control method
43027142661Method and apparatus for interactive voice processing with visual monitoring channel
43037139562Remote control device
43047139561Mobile communication system and distributed broadcast information control method in mobile communication system
43057139560Stimulus-dependent electronic device
43067139390Promoting use of experts to callers waiting in a hold queue
43077139389System and method for allocating contact resources to contact resource users
43087139380System and method for performing signaling-plan-specific call progress analysis
43097138927Universal remote controller with voice and digital memory
43107136633Method and apparatus for over-the-air programming of telecommunication services
43117136632Control system comprising means for setting up a short distance second data transmission connection to a wireless communication device in order to send an identification message
43127136480Methods and apparatus for processing a call
43137136479Method of and apparatus wherein a telephone user on hold is not required to listen to an objectionable audio signal
43147136478Interactive voice response unit response display
43157136471Method and apparatus for detecting a secondary destination of a telephone call based on changes in the telephone signal path
43167136448Managing received communications based on assessments of the senders
43177133837Method and apparatus for providing communication transmissions
43187133707Cover plate for a mobile device having a push-through dial keypad
43197133665Telephone with dynamically programmable push buttons for access to advanced applications
43207133511Telephony security system
43217133510Managing access to resources and services utilizing call information
43227130668Method and system for controlling sleep mode in broadband wireless access communication system
43237130647Cordless telephone system
43247130624System and method for destabilizing improvised explosive devices
43257130623Remote broadcast recording
43267130621Method for creating a peer-to-peer home network using common group label
43277127241Method, apparatus and article to remotely associate wireless communications devices with subscriber identities and/or proxy wireless communications devices
43287127233Technique for controlling fraudulent use of a telecommunication service including information assistance
43297126924Radio base station/radio base station controller equipped with inactivity timer, mobile station, and state control method
43307123712Computer telephony server with improved flexibility
433171237043-Way call detection system
43327120909System for changing a program stored in a terminal device and a terminal device used in the system
43337120782Methods, systems and computer program products for accessing descriptive information associated with a TDMA/GSM switch
43347120430Programmable interoperable appliance remote control
43357120429System and method for licensing applications on wireless devices over a wireless network
43367120428Remote locomotive control
43377120427CMOS wireless transceiver with programmable characteristics
43387120243Switch buttons activated from an external network
43397116977System and method for using location information to execute an action
43407116777Termination frame with modules and method
43417116775Apparatus and method for managing BLF information in an inter-networking system
43427116769Telephone having phone number registration function, phone number registration method, and call register display method
43437113809Apparatus and a method for providing information to a user
43447113776System and method for application and application metadata filtering based on wireless device capabilities
43457113772Wireless communications services pay plan customizer and notifier
43467113585Method and apparatus for an intelligent telephone prefix dialer
43477110797Multifunction cellular phone
43487110754Radio software acquisition system, radio software acquisition method and radio software acquisition program
43497110753Remotely controllable wireless device
43507110752Radio communication method and a radio station with software reconfiguration features
43517110751Multi-phone programming application
43527110534Terminal blocks and methods for making and breaking connections in a telecommunication conductor
43537110529Bookmarking method and apparatus for an electronic phone book
43547110526Neural network for controlling calls in a telephone switch
43557110525Agent training sensitive call routing system
43567110524Method and system for call queueing and customer application interaction
43577110523System and method for distributing and routing calls in a call center
43587110522Customer relationship management for "private" number requests
43597110518Network support for enhanced dialing capability
43607106843Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access
43617103367Network-based services for misplaced cellular mobile stations
43627103356Method of operating a money game means
43637103355Method and apparatus for supporting multiple mobile address schemes using object-oriented programming techniques
43647103354Node structure information management method and radio network system
43657103351Policy service system and methodology
43667103173System and method for preemptive goals based routing of contact records
43677103171System and method for multi-channel communication queuing using routing and escalation rules
43687103170System and method for providing a call back option for callers to a call center
43697103169Communications
43707103147Methods and apparatuses for determining loop characteristics using standard voice-band modem
43717099704Music player applicable to portable telephone terminal
43727099659Method and system for management of messages
43737099457Personal ring tone message indicator
43747099456Call center system
43757099455Managing variable data through line information database (LIDB) access in a public switched telephone network (PSTN)
43767099454Caller identification in a communication system
43777096033Mobile apparatus enabling inter-network communication
43787096010Method and apparatus for defining and executing features in a personal wireless handset
43797096007Mobile communication system having a direct and broadcast link
43807095844High density DSX system
43817095842Enabling caller controlled hold queue position adjustment
43827095841Queued task/queued resource state forecaster
43837095840Method and system for establishing voice communications using a computer network
43847095839Switching system with separate control connection to remote branch exchanges
43857095835Time based regulation of use of a telephone line
43867092704Portable telephone system containing portable telephone terminal
43877092703Method and system for accessing a universal message handler on a mobile device
43887092702Download of user interface elements into a mobile phone
43897092511Telephone for retrieving memory content through simple operation
43907092510Method and system for telephone wait user interface selection
43917092509Contact center system capable of handling multiple media types of contacts and method for using the same
43927092508Rating parties according to party identities
43937092507Method, system and storage medium for tracking technician calls to a call center
43947092506Systems and methods for providing audio information to service agents
43957089321Wireless data transmitting and receiving system, server device, and server device controlling method
43967088995Common service platform and software
43977088814Method and system for automatic call distribution based on network resource availability and agent skills
43987088813Identify caller preferences
43997088219Method for remote vehicle ignition enablement and disablement via broadband enabled security mechanisms
44007086051Method and apparatus for just-in-time provisioning application-related information at a communication device
44017085371Push-button signal receiving device and a gain control method
44027085368Method of providing a screen-pop via SIP
44037085367Call duration alert
44047085366System and method for telemarketing through a hypertext network
44057079642Method for reduced processing and improved remote monitoring of call center activities
44067079636Three-way telephone call prevention system and method
44077076529Systems and methods for notification of electronic mail receipt in a shared computer environment via advanced intelligent network systems
44087076051Promoting caller voice browsing in a hold queue
44097076049Method of designing a telecommunications call center interface
44107076047Method and apparatus for determining the carrier used for an AIN call
44117076031System and method for telephone signal collection and analysis
44127072966Skills-based routing of a communication session
44137072694Multiple page sound tone dialog communication device
44147072683Method of enabling the display of a picture file on a cellular telephone
44157072647System and method for pre-programming a cellular phone
44167069027Silent zone muting system
44177068776Method and system for routing calls to desire discount telephone services
44187068774Integrated acd and ivr scripting for call center tracking of calls
44197065349Method for automobile safe wireless communications
44207065348Communication system for providing information on position of communication party
44217065347System and method for over the air programming
44227065346Managing the configuration of a shared network node
44237065201Telephone call processing in an interactive voice response call management system
44247065196Entrance intercom system
44257065181System and method for improving the automated loop makeup process
44267065038Automatic protection switching line card redundancy within an intermediate network node
44277062297Method and system for accessing a network using voice recognition
44287062261Method and apparatus for automatic detection and installation of Java-enabled accessories
44297062260Fetching application and driver for extension device from network
44307062259Configuration of wireless control systems for broadband wireless communications
44317062258Wallet for storage of information for automated entry into forms of mobile applications
44327062256Network supported new feature notification and trial
44337062036Telephone call information delivery system
44347062035Community dialing circuit apparatus for pots phone and IP phone
44357062034International call prefix identification and formatting
44367062033DTMF signal transmission method and communication apparatus
44377062032Virtual work environment for remote users
44387062031Call processing system
44397058397Portable radio receiver with an identification module
44407058396Calling method using short message transmission on calendar group
44417058386Mobile phone distribution system
44427058175Digital switching system with shared analog line
44437058170Method for operating and apparatus for a back-plane supporting redundant circuit cards
44447058169Skill based chat function in a communication system
44457058166System and method for real-time fraud detection within a telecommunications system
44467054667Transmitting information based on location data onto display of mobile station
44477054625Wireless communication system, wireless microphone, and wireless microphone control method
44487054624Safeguarding user data stored in mobile communications devices
44497054623Grapevine driven updating technique
44507054622Method for refreshing flash memory of a cellular phone
44517054435Apparatus and method for determining a minimal time bound for performing tone detection
44527054434System and method for common account based routing of contact records
44537054425Modular system for managing service calls, in particular telecommunication service calls
44547050797Remote control system in mobile communication terminal and method thereof
44557050796Method of controlling the auditory response of wireless devices
44567050795System for programming customizable vehicle features
44577050794User-assisted programmable appliance control
44587050783Accessory detection system
44597050573Method of generating ring tones using melody and communication terminal apparatus
44607050572Telephone set and response method to incoming call
44617050571Telephone wire distribution center
44627050570DTMF signal transmission method and communication apparatus
44637050568Hold queue management
44647050567Call management system using dynamic queue position
44657050566Call processing system
44667050565Multimedia augmented call coverage
44677050564Call progress tone generation in a communication system
44687047030Group communication method for a wireless communication device
44697047004Virtual Technician for providing technical support for manipulation of radiotelephones
44707046999Half-duplex wireless audio communication system
44717046996Mobile station, radio telecommunication system and methods for operating radio telecommunications systems
44727046995Mobile application peer-to-peer security system and method
44737046787Device and method for transferring unbundled network elements between local exchange carriers
44747046778Telecommunications portal capable of interpreting messages from an external device
44757046702Radio resource control signaling for physical layer configuration changes
44767043263System and method for mobile configuration
44777043245Call processing method during termination busy state of terminal in radio intelligent network system
44787043012Method and apparatus for ring again feature for a telephone system
44797043009Providing customer data to an automatic call distribution system agent
44807043008Selective conversation recording using speech heuristics
44817043007System and method to allocate transactions
44827043005Call processing with statistical weighting of scripts in a communication system switch
44837043004Call processing system and service control point for handling calls to a call center
44847039398Server processing of interactive screens for a wireless device
44857039397User-assisted programmable appliance control
44867039396Receiver for receiving attribute information of the program
44877039177Automatic update of a directory entry within a directory of an electronic communication device by electronic notification
44887035631Telematics unit access method
44897035628Method and apparatus for content blocking
44907035394Tone detector judging a detection of a predetermined tone signal by comparing a characteristic quantity of the tone signal with characteristic quantities of other signals
44917035387Methods and systems for detecting and mitigating intrusion events in a communications network
44927031699Sending initial password through an SMS
44937031465Network interface device and method
44947031453Telephony ring customization
44957031452Automatic phone dialer with heuristic algorithm
44967031451Electronic apparatus and multi-functional telephone apparatus
44977031442Methods and apparatus for personal routing in computer-simulated telephony
44987031441Method and apparatus for supporting on-demand connectivity for network applications
44997028173Device environment configuration systems, device environment configuration methods, and data storage media therefor
45007027808System and method for monitoring and control of wireless modules linked to assets
45017027807Method for the user-initiated automatic subscription
45027027806System and method for field downloading a wireless communications device software code section
45037027805Mobile communication terminal
45047027588Telephone apparatus comprising monitoring means
45057027587System and method for deriving sealing current
45067027586Intelligently routing customer communications
45077027585Web callback through multimedia devices
45087027584Method for signaling and processing incoming calls for a call center
45097024185Method and system for operating a field programmable line card using a country coded template
45107023980Outbound dialing decision criteria based
45117023979Telephony control system with intelligent call routing
45127023586Communication apparatus and e-mail communication method
45137020457System and method for proxy-enabling a wireless device to an existing IP-based service
45147020280Method of processing phone dialing/redialing function and the device thereof
45157020271Ring control device
45167020269Speed dialing method using symbols in communication terminal having touch pad
45177020262Web based personal directory
45187020253Call queuing utilization reporting
45197016668Method and apparatus for a reconfigurable multi-media system
45207016486Method for automatically switching telephone system to an on-hook state
45217016485Emergency call load management for call centers
45227016482Method and system of providing caller identification with name
45237016481Remote internet telephony device
45247013279Personal computer and scanner for generating conversation utterances to a remote listener in response to a quiet selection
45257013134Mobile wireless telecommunications device
45267013133Portable communication device that may permit one wireless network to communicate with another wireless networks and method therefor
45277013005System and method for prioritizing contacts
45287012996System and method for operating a highly distributed interactive voice response system
45297010294Wireless control of a field device in an industrial process
45307010117Multi-frequency tone detector
45317010115System and method for predictive contacts
45327009939Adaptive resource management in a communication system
45337006820Method for determining preferred conditions for wireless programming of mobile devices
45347006622Method and apparatus for producing ringing tones in a communication device
45357006621Portable telephone terminal with toll number retrieval function
45367006620System and method for routing both toll-free and caller-paid telephone calls to call service centers
45377006607Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment
45387006606Sponsored information distribution method and apparatus
45397006604Relay for personal interpreter
45407003093Tone detection for integrated telecommunications processing
45417003088Key to correlate a call with call-handling information
45427003085Customer service process for remotely assisting users of telephone and modem systems
45437003079Apparatus and method for monitoring performance of an automated response system
45446999788Radio transmitter that determines proper standard
45456999759Method and apparatus for providing deferrable data services in a cellular communication system
45466999581Event detection circuit
45476999579Method and apparatus for the efficient utilization of trunk bandwidth in a global enterprise
45486999578Telephone support method, storage medium and apparatus
45496999577Multi-user call waiting
45506999571Device and method for playing a ring signal based on a mediate ring information in a communication apparatus
45516997379Method for performing identity card provisioning for mobile communication device order fulfillment
45526996394Server processing in providing messages for a wireless device connecting to a server
45536993351Method and system for communicating with a quiescent mobile vehicle
45546993329Apparatus and method for automatically switching communication/communication suppression mode of wireless communication terminal
45556993328Method for over the air mobile station management
45566990335Ubiquitous connectivity and control system for remote locations
45576987966Adaptive radio transceiver with polyphase calibration
45586987514Voice avatars for wireless multiuser entertainment services
45596985722Telecommunication services
45606985592Multipurpose earphone set
45616985577Device for optimizing the circuit switching capacity of a switching center
45626985576Method and apparatus for automatic call distribution
45636983145Method for handling a call when destined subscriber is unable to answer
45646983124Radio frequency-controlled telecommunication device
45656983046Routing and labeling system for wires, cables, fibers, and the like
45666983045Efficiency report incorporating communication switch statistics
45676983044Relationship building method for automated services

2005

45686968214Phone number replace code system and method
45696968185Mobile wireless presence and situation management system and method
45706967928Internet telephony system
45716965596.mu.-Law-to-a-law translating equipment and a-law-to-.mu.-law translating equipment
45726965561Terminal multiplexer structure
45736963640Memory architecture for telephone dialer
45746963635Method and system for facilitating collection of subscriber past due balance
45756961425Socket/plug in DTMF tone dialer
45766961424Protected mechanism for DTMF relay
45776961418Telephone appointment processing system
45786961351Communication device and transit device having a call-hold function and a method for controlling the function
45796961303Telephone communication system and method over local area network wiring
45806956817Communication system
45816952579Wireless local loop access network system
45826952417System and method for selectively providing data communications in an XDSL communication system
45836950512Circuit arrangement for forming the termination of an analogous subscriber line
45846950511Detection of both voice and tones using Goertzel filters
45856944277Text-to-speech and MIDI ringing tone for communications devices
45866944149Apparatus and method or searching for PN sequence phase in multi-carrier CDMA mobile communication system
45876940969Capacitor cancellation method and apparatus
45886940965Telephonic apparatus with automatic area code dialing capability responsive to dialing key operation
45896940962Dial on-hold
45906940847System and method for providing access to service nodes from entities disposed in an integrated telecommunications network
45916937977Method and apparatus for processing an input speech signal during presentation of an output audio signal
45926934384Subscriber line interface circuitry
45936931123Echo cancellation
45946928300Method and apparatus for automated flexible configuring of notifications and activation
45956925174Interaction between echo canceller and packet voice processing
45966925173Optimization of a DSL-compatible POTS line card
45976925164Method and system for call tracing
45986924749Method and apparatus for facilitating customer service for a parking facility
45996920204Thundercall, the call before the storm
46006914979Tone detection
46016914976TELECOMMUNICATIONS CUSTOMER SERVICE TERMINAL HAVING ELECTRONIC COMPONENTS SEALED IN A FIRST COMPARTMENT AND HAVING AN UNSEALED COMPARTMENT THAT CONTAINS AN INSULATION DISPLACEMENT CONNECTOR BOARD THAT INCLUDES VOLTAGE SURGE PROTECTION
46026912271Personalized recorded message via message delivery system
46036909155Semiconductor on insulator device
46046906818Data communication system
46056904142Digital exchanging apparatus and method of communication control
46066898280Line card and method for supporting pots, asymmetric DSL and symmetric DSL services
46076898279Methods and computer readable media for creating dialing strings useful in an international dial-up session for transferring data
46086891947Multifunctional analog trunk circuit
46096889246Network system, network server and terminal device for recording, converting, and transmitting information conformed to a terminal device
46106889222Method and an apparatus for providing personalized service
46116888937Managing processes of a network component
46126888793Internet protocol network alternate routing system
46136885745Voltage and protection arrangement for a telephone subscriber line interface circuit
46146885067SOI semiconductor device
46156882710Telephone and system for direct delivery of information
46166882514Overcurrent and overvoltage protection method and architecture for a tip and ring subscriber line interface circuit
46176879687Apparatus for sending a ringing signal and data with reduced impulse noise
46186879683System and method for providing a call back option for callers to a call center
46196879678System and method for establishing long distance call connections using a personal communication assistant
46206873693System and method for real-time, personalized, dynamic, interactive voice services for entertainment-related information
46216873428Data communication apparatus
46226870832Telecommunications provider agent
46236868156Non-voice signal repeater for speech coders
46246868154System and method for providing a service to a customer via a communication link
46256868060Circuit to provide backup telephone service for a multiple service access system using a twisted pair
46266865269Method and apparatus for switch hook detection
46276862352Controlled switching mechanism for accomplishing soft polarity reversal, ring-trip filtering, and line voltage measurements in a subscriber line interface circuit using common capacitor
46286862341Device and method of interfacing voice data between a switch and a computer system
46296854015System for isolating ethernet network traffic
46306853841Protocol for a remote control device to enable control of network attached devices
46316850603System and method for the creation and automatic deployment of personalized dynamic and interactive voice services
46326847704Self-installable and portable voice telecommunication service
46336842518Frequency-dependent impedance synthesis for DSL interface circuits

2004

46346836546Apparatus and method of coupling home network signals between an analog phone line and a digital bus
46356836509Dsl- compatible pots line card
46366829768Information processing method and information processing apparatus
46376829723Duplicating processors and method for controlling anomalous dual state thereof
46386829488Transmission level control method and transceiver apparatus in wireless local loop system
46396828902Wireless data input to RFID reader
46406826280Systems and methods for managing digital subscriber line (DSL) telecommunications connections
46416823064Enhanced terminal block for readily connecting customers to any of a plurality of telecommunications service providers
46426819754Generation of communication system control scripts
46436819745Method and apparatus of testing a POTS circuit and DSL circuit through a splitter
46446816590System and method of configuring a network element
46456813636Method and apparatus for routing a transaction within a network environment
46466813340Ringing SLIC fault handling
46476807266Method and apparatus for provisioning a soft switch
46486804346Staged predictive dialing system
46496801621Circuit and method for active termination of a transmission line interface
46506792098Inter-network line level adjustment method and system
46516788784Circuit arrangement for signaling in telecommunications networks
46526788782Method and apparatus for switching between multiple communication lines
46536785379Call management system with call control form user workstation computers
46546785263Communication control method in complex switched network and gateway using the method
46556782358Method and system for delivering messages to both live recipients and recording systems
46566778931Test and measurement instrument having multi-channel telecommunications mask testing capability
46576778643Interface and method of designing an interface
46586778489Subscriber terminating equipment
46596771740Line sharing multipoint pots splitter controllable line selector
46606766015Method and device for hunting for communication channel
46616757271Method for providing a data service in a CDMA communications system
46626750513Semiconductor device for driving plasma display panel
46636748057Method and apparatus for correlating a unique identifier, such as a PSTN telephone number, to an internet address to enable communications over the internet
46646748050Method and apparatus for performing either tone analysis on a local looped-back communications path or utilizing a hybrid reflection based looped-back test to test integrity
46656741618Device and method for multiplexing physical channel in CDMA communication system
46666735298Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
46676731749Telephone line interface circuit with intelligent line current and voltage control
46686728648Test and measurement instrument having telecommunications mask testing capability with an autofit to mask feature
46696728373Differential output stage for electronic equipment providing a remote power feed to a terminal
46706728233Processing packet data in mobile communication system
46716728223Echo canceller system
46726724886System and method for assuring connection of TTY telephone calls to a call center
46736724885Automatic call distribution center with queue position restoration for call-back customers
46746721415Telephone voice messaging system and method using off-hook immediate trigger
46756721413Method and apparatus for observing and controlling a multi-layered communication network
46766715103Automatic fault diagnostic network system and automatic fault diagnostic method for networks
46776714785Handoff device and method for mobile communication system
46786714528Device and method for diversity combining signals on common channel in CDMA communication system
46796711251Local number portability cross connect switch and method
46806708197Method of driving timer in an advanced intelligent network switching system employing the thread call structure under UNIX system
46816701131International universal call progress analysis system
46826694375Communications network and method having accessible directory of user profile data
46836694015Universal line interface in telecommunications system
46846690718Asymmetric digital subscriber line transceiver unit-card and method of controlling the same
46856687496Memory programming method and system
46866687368Tone signal detecting method and tone signal detector
46876687236Method for providing echo control devices in communication links to intelligent peripherals
46886681110Means and apparatus for control of remote electrical devices
46896678377Monolithically integrated telephone circuit for driving wide-band telephone lines for data transmission
46906678367Method, system and medium for plug-and-play downloading of speed dial lists
46916678286Image transmission method and image transmission system
46926674855High performance multifrequency signal detection
46936674712Device and method for generating quaternary complex quasi-orthogonal code and spreading transmission signal using quasi-orthogonal code in CDMA communication system

2003

46946671363Telecommunications network with generic analysis mechanism
46956661894Circuit configuration and chip set for supplying a telephone subscriber loop with a supply voltage and network-side terminal of a telephone subscriber loop
46966661891Method and apparatus for detecting an activation tone
46976642926Test and measurement instrument having telecommunications mask testing capability with a mask zoom feature
46986628755Transaction support system and information terminal unit connecting thereto
46996625143Switch having virtual access network capability and switching system thereof
47006611409Line module protection method and device utilizing said method
47016608842Apparatus for facilitating combined POTS and xDSL services at a customer premises
47026598098System having a port with two operating modes
47036594778Duplexing structure of switching system processor and method for maintaining memory coherency
47046594359Circuit for eliminating echo and side tones in a switching system
47056594358Method and apparatus for replacing terminator in the backplane of a telecommunication switch
470665807832nd level power fault testing apparatus for testing telecommunications equipment
47076574598Transmitter and receiver, apparatus and method, all for delivery of information
47086570984Ring trip detection circuit and method for subscriber line interface
47096567399Hi-fidelity line card
47106567391Device and method for communicating reverse pilot signal in mobile communication system
47116563924Subscriber matching circuit for electronic exchange
47126563842Communications system
47136560458Method for identifying a call in a telecommunications system
47146556675Subscriber line control device
47156553006Resource allocation in packet-format data transmission
47166549610Subscriber circuit having splitter disconnection function
47176545589Method and apparatus for managing telecommunications
47186539077Method and apparatus for correlating a unique identifier, such as a PSTN telephone number, to an internet address to enable communications over the internet
47196535592Establishing and managing communications over telecommunication networks
47206529569Architecture for increasing density of channel bank in digital carrier system
47216529496TSTD transmitter for limiting transmission power of antenna and controlling method thereof for base station in mobile communication system
47226529479SVC accessing method for use in ATM-DSLAM
47236525919Current limiting switch and related method
47246522730DSL communication system with improved bandwidth
47256519322Apparatus and method for testing subscriber loop interface circuits
472665193212nd level power fault testing apparatus for testing telecommunications equipment
47276519253Telecommunication equipment support of ISDN communication lines for high speed data transmission
47286516054Method for adjusting current levels, which have been falsified by offset-current levels, in a subscriber line circuit
47296512817Method and apparatus for polling telephony line status in an integrated services hub to reduce power consumption
47306507470Method and arrangement for shortening the recovery time of a line driver

2002

47316496566Metallic testing of a subscriber loop that provides both voice and digital subscriber line services
47326493354Resource allocator
47336490344Communication system and communication channel coupling method
47346487175Control of power supply to subcribers in digital switch board with respect to data-communication calls
47356483902System and method for retrofitting existing building telecommunications infrastructures
47366480600Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
47376480487Digital loop carrier remote terminal having integrated digital subscriber plug-in line cards for multiplexing of telephone and broadband signals
47386466790Cell selection in a radio network
47396466588Apparatus for facilitating combined POTS and xDSL services at a customer premises
47406459693Device and method for cancelling code interference in a CDMA communication system
474164560881st level power fault testing apparatus for testing telecommunications equipment
47426453153Employing customer premises equipment in communications network maintenance
47436453040Telephone adapter and telephone system providing multiple telephone lines
47446445931Composite interface apparatus for key telephone system
47456434231Virtualized computer telephony integrated link for enhanced functionality in call centers
47466430162Automatic echo cancellation for an integrated services digital network interface
47476421430Line powered DAA with single ended feedback
47486418221Signal coupler using low voltage filtering
47496418220Extended feedback circuit employing capacitive coupling and sampled data filters
47506411618Central office line card with code recognition for increasing data rates over PSTN
47516408008Circuit for attenuation of echos caused by line variations and an interfacing system for capacitively coupling a plurality of sources to a two-wire communication line
47526404887Intra-call control of ancillary telecommunications equipment
47536404882Method and system for call tracing
47546397060Radio communication apparatus capable of updating menu data listing information services
47556396922Telecommunications terminal card
47566396914Method and system for transmitting activation codes to a communication device
47576381326System for handling large blocks of special number calls in a telecommunications network
47586381239Multiple application switching platform and method
47596380845Wireless identification device, RFID device, and method of manufacturing wireless identification device
47606377681Signal line driving circuit with self-controlled power dissipation
47616373941Tone generator for electronic exchange
47626359981Virtualized computer telephony integrated link for enhanced functionality in call centers
47636356599AFC device and method of controlling reception frequency in a dual-mode terminal
47646356593Data optimized codec
47656349130Method to pre-qualify copper loops for ADSL service
47666347075Circuit to provide backup telephone service for a multiple service access system using a twisted pair
47676345096Central office line interfacing circuit
47686344809Line interface circuit and information communication apparatus using it

2001

47696332082Personal communicator telephone system
47706331905Network switch failure restoration
47716324262Method and system for automated delivery of nontruncated messages
47726324260Channel check test system
47736324170Echo controller with compensation for variable delay networks
47746320958Remote conference system using multicast transmission for performing echo cancellation
47756314181Bridged tap canceller
47766310953Subscriber circuit
47776301356Line circuit and method for a line circuit
47786295343Method and apparatus for combining voice line card and xDSL line card functions
47796292555System, method and storage medium for connection to operator
47806285672Method and system for achieving improved data transmission through the public switched telephone network
47816285295Passive remote programmer for induction type RFID readers
47826278785Echo cancelling process with improved phase control
47836275581Extended feedback circuit employing capacitive coupling and sampled data filters
47846266397Interfacing device to be used with a telephone system terminal for transmitting extended station information to a public safety answering point
47856266395Single-ended subscriber loop qualification for xDSL service
47866263076Arrangement in a subscriber line interface circuit
47876263075Interrupt mechanism using TDM serial interface
47886263063System and method for provisioning an extra line on demand and for selectively connecting calls with a plurality of devices
47896259676Upgrading of subscriber connection
47906246886System and methods for controlling access to digital wireless network in a dual mode wireless system
47916240178Bridged tap terminator
47926236653Local telephone service over a cable network using packet voice
47936236335System and method of tracking short range transmitters
47946233319Method and system for delivering messages to both live recipients and recording systems
47956229803Telecommunications provider agent
47966226677Controlled communications over a global computer network
47976222824Statistical call admission control
47986219417Ring trip detection in a communication system
47996219406Back wiring board and aggregated device
48006215866System for handling large blocks of special number calls in a telecommunications network
48016205325Active radio frequency mixer circuit with feedback
48026201950Computer-controlled paging and telephone communication system and method
48036201863Personal desktop router
48046198739Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality
48056195414Digital facility simulator with CODEC emulation
48066185291Personal desktop router
48076185283Telephone system providing personalized telephone features
48086185280Line impedance matching using dynamically generated transfer functions
48096182032Terminal switching to a lower speech codec rate when in a non-acoustically coupled speech path communication mode
48106178241Switch hook status determination in a communication system
48116176710Battery feed connector for network power controllers
48126172985Automatic detection of pots line
48136169785Apparatus and method for testing subscriber line
48146169784Telecommunication line termination test

2000

48156167128Method and apparatus for controlling a telephone system
48166148076Method and an arrangement for controlling the operating mode of a subscriber line interface circuit
48176148074Personal desktop router
48186144736T1 channel bank control and apparatus
48196144733Ring filter for pots communication system
48206144659Telecommunication equipment support of high speed data services
48216141406Method and apparatus for detecting a secondary destination of a telephone call based on changes in the telephone signal path
48226141345Signal processing resource allocation for internet-based telephony
48236141324System and method for low latency communication
48246134224Automatic echo cancellation for an integrated services digital network interface
48256128369Employing customer premises equipment in communications network maintenance
48266128300Line card with modem interace
48276122484Method and apparatus for processing telephone calls
48286122292Dynamic band allocation system
48296118763Transmission of voice over an asynchronous network
48306115469Telephone line ring signal and DC power generator
48316115464Method and system for distinguishing valid DTMF signals from spurious DTMF noise
48326108414Circuit arrangement for the subscriber-remote termination of a subscriber line in the form of a two-lead copper line for the transmission of high bit rate data signals in addition to analog telephone signals
48336104912Meet-me telephone system with subscriber notification feature
48346088440Method and apparatus for operating a telephone exchange having selectable audio sources
48356087954System for enabling handicapped individuals to use gasoline dispensers
48366085194Service managing apparatus, a database collating method for use in the service managing apparatus, and a computer readable recording medium storing a database collating program therein
48376081591Signaling network gateway device and method for use in a signaling network
48386078645Apparatus and method for monitoring full duplex data communications
48396075855Method of accessing a SCP in an ISUP network with partial release
48406075457Radio selective calling reception system and method
48416069949Central office providing services for high usage customers
48426069945Global subscriber numbering translation system for controlling international call routing
48436067443Communicator for a telephone system
48446067316Circuit for combined xDSL and other services
48456061427Transmission power control method in asymmetric digital subscriber line system
48466061241Line interface module
48476058499Error correcting method and device
48486058182Communications switch permitting transparent maintenance of switch control system
48496055144Electrical power distribution system utilizing circuit breakers with internal control and communication circuitry
48506052455Universal data structure for use with a concurrent state machine space in a telecommunications network
48516052437Subscriber terminal circuit for connecting an analog subscriber line to a digital switching center
48526049591Grievance call processing system
48536047308Modem with integrated control processor and digital signal processor sessions
48546037879Wireless identification device, RFID device, and method of manufacturing wireless identification device
48556032186System and method for remote information access
48566028840Method and apparatus for connection admission control of variable bit rate traffic in ATM switch
48576026154Interoffice multiparty connection method and exchange
48586026153Personal communicator telephone system
48596026149Method and apparatus for managing telecommunications
48606026148System and method for delivering expert information by computer
48616021194Flash-cut of speech processing features in a telephone call
48626021190Method and apparatus for receiving and processing an incoming call
48636014696Method of restricting data access to WWW server so as to permit specific user to refer to successive pages while entrance page is freely acquired by any user
48646014371Echo cancellation system and method for multipoint networks

1999

48656009163Method and system for regulating incoming calls from multiple points of origination
48666009082Computer-based multifunction personal communication system with caller ID
48676005934Simulating changes in telephone subscriber line
48686005931Negotiated routing in telephony systems
48696005873Apparatus and method for concurrent voice and data transmission
48706002779Automated voice message system and method
48715999901Telephone network apparatus and method using echo delay and attenuation
48725999621Line card shelf
48735982815Circuit for setting a device into a test mode by changing a first port to a fixed clock and a second port to a non-fixed clock
48745974363Self-testing of smart line cards
48755970139T1 channel bank control process and apparatus
48765970099Silent polarity reversal in a communication system
48775960076Method and apparatus for determining the deviation of longitudinal signal components from a predetermined value
48785953409Telephone line interface
48795952934Terminal ID automatic assigning system
48805943413Method for selectively routing enhanced calls
48815943319Packet format interface for telecommunication instruments
48825935250Data process apparatus and method
48835930342Asset management for copiers and facsimile machines
48845926544Direct current feed with line status change adaptation in a communication system
48855917885Method and system for testing subscriber circuits and wiring in a cable communication system
48865912629Subscriber interface control method
48875907600Product registration system
48885901024Apparatus and method for circuit protection
48895896449Voice enhancement system and method
48905896441Communication state management system and method in an intelligent network
48915896268Enclosure for high-density subscriber line modules
48925889856ADSL integrated line card with digital splitter and POTS CODEC without bulky analog splitter
48935889850Interface card for use in a telecommunications network
48945881148T1 channel bank control process and apparatus
48955881130Fast and noise-insensitive load status detection
48965875231Telephone call on hold service for a party placed on hold by another party
48975872842Unbalanced ringing using a balanced ringing generator of a subscriber line interface circuit
48985870466T1 channel bank control process and apparatus
48995867565Intelligent network having service control node and service switching node for achieving traffic data collection processing
49005859908Method and apparatus for applying multiple speech processing features to a telephone call

1998

49015854835Telecommunications network circuit usage measurement
49025854550Transformerless digital-line battery feed circuit
49035848149Subscriber line interface and power circuit
49045848146Audio system for conferencing/presentation room
49055842112Personal communicator system for identifying a telephone which is disposed proximate a locator transmitter
49065841837Method and apparatus for processing telephone calls
49075838779Adjunct controller for a telephone system
49085831979Method and apparatus for crossconnecting transmission members in the outside distribution plant of a telecommunications network for providing access to customer lines to a plurality of service providers
49095825867Enhanced call waiting
49105822424Dial pulse detector and detecting method for paging service for mechanical telephone subscriber
49115815567Communications interface providing isolation and ringdown features
49125815503Digital simultaneous voice and data mode switching control
49135802169System and method for transmission system automatic impedance matching
49145802162Method for selectively changing the call handling capacity of a telecommunications switch
49155793864Nonintrusive measurement of echo power and echo path delay present on a transmission path
49165790532Voice over video communication system
49175784455Method and apparatus for echo compensator connection for telephone connections
49185771277Elevator car modem with transhybrid rejection
49195768368T1 channel bank control process and apparatus
49205768355Three-way call detection system
49215768308System for TDMA mobile-to-mobile VSELP codec bypass
49225764754Subscriber loop reconnection device and method
49235764742System for accessing telephonic communications and for conducting telephonic transactions
49245764628Dual port interface for communication between a voice-over-data system and a conventional voice system
49255761638Telephone network apparatus and method using echo delay and attenuation
49265754638Multi-call simultaneous transfer system and switchboard
49275754589Noncompressed voice and data communication over modem for a computer-based multifunction personal communications system
49285751760Controller for a telephone system with code screening of incoming calls
49295751717Subscriber line interface in a telecommunications exchange
49305745563Telephone subscriber line circuit, components and methods
49315740241T1 channel bank control process and apparatus
49325727031Adaptive gain controller
49335721923Apparatus and method of distributing call processing resources
49345719925Method for remotely controlling a telephone loop/channel from another telephone loop/channel
49355717736Testing circuit and method for a codec hybrid balance network
49365708704Speech recognition method and system with improved voice-activated prompt interrupt capability

1997

49375694453Method and apparatus for processing telephone calls and delivering information about the calls to a pager
49385675643Line card that provides remote line activation and soft dialtone
49395675271Extended chip select reset apparatus and method
49405673299Adjunct controller for a telephone system
49415673268Modem resistant to cellular dropouts
49425673257Computer-based multifunction personal communication system
49435661785Flexible telecommunications line interface
49445659570Circuit and method for loopback test and on-hook transmission integrated in a telephone subscriber line interface circuit
49455631958Automatic echo cancellation for an integrated services digital network interface
49465623491Device for adapting narrowband voice traffic of a local access network to allow transmission over a broadband asynchronous transfer mode network
49475619508Dual port interface for a computer-based multifunction personal communication system
49485617423Voice over data modem with selectable voice compression
49495610970Telephone system with scheduled handling of calls
49505600649Digital simultaneous voice and data modem
49515594719Method for controlling echo canceller circuit
49525592586Voice compression system and method
49535592545Voice enhancement system and method

1996

49545588037Remote access telephone control system
49555583934DC level control for an electronic telephone line card
49565577041Method of controlling a personal communication system
49575574783System and method for providing competitive access telephone service for telephones connected to a remote terminal of the monopoly service provider
49585574725Communication method between a personal computer and communication module
49595568547Subscriber circuit provided with a circuit for monitoring a subscriber instrument
49605559793Echo cancellation system and method
49615557672Channel interface unit
49625557670Channel interface unit
49635557669Channel interface unit
49645550901Full-duplex adapter for PBX telephone system
49655548592Home and small business phone system for operation on a single internal twisted pair line and methodology for operating the same
49665546395Dynamic selection of compression rate for a voice compression algorithm in a voice over data modem
49675535204Ringdown and ringback signalling for a computer-based multifunction personal communications system
49685530724Echo canceler with automatic enablement/disablement on a per-call basis
49695528682Double duty capacitor circuit and method
49705526425Interface circuit between a four wire line and a two wire line
49715521919Method and apparatus for providing switch-based features
49725515428Multiple queue resource management
49735511064Speech path switching control apparatus and method for making maintenance of speech possible upon occurrence of fault in echo cancellation
49745506901Call eavesdropping arrangement
49755506900Temperature compensation for trans-hybrid loss in a miniaturized data access arrangement
49765504810Telecommunications fraud detection scheme
49775500895Telephone isolation device
49785500894Telephone line interface with AC and DC transconductance loops
49795500859Voice and data transmission system
49805487102Voice interface board for use in an operator system

1995

49815479503Two-wire to four-wire switching exchanger
49825473682Automatic signalling-system switching device for digital line circuit device in subscriber system
49835471527Voice enhancement system and method
49845471470Computer-based multifunction personal communications system
49855465295Caller directed routing of a telephone call based on a dialed suffix
49865453986Dual port interface for a computer-based multifunction personal communication system
49875452345Metering signal level control circuit
49885452289Computer-based multifunction personal communications system
49895450487Arrangement for the control of an echo canceller
49905440612Method and device for measuring operation parameters of telephone subscriber lines and associated interface circuits
49915438616Method and apparatus for storing telephone numbers and for automatically calling the stored numbers
49925422948Subscriber line interface for improving the frequency characteristics of the transmitted and received signals
49935420852Digital switching system connecting buses with incompatible protocols and telephone answering system and private automatic branch exchange with integrated voice and textual message recording
49945416832Call detection control apparatus
49955414763Apparatus and method for providing echo suppression to a plurality of telephones
49965402485Two-wire termination impedance generation circuit of subscriber circuit
49975400394Adaptive echo canceller for voice messaging system
49985390231Protection and recovery of telephone line interface circuits
49995381474Method of converging an echo canceller

1994

50005375161Telephone control system with branch routing
50015363441Technique for reducing echoes in conference communications
50025357569Trans-hybrid loss compensator for on hook transmission
50035349579Telecommunication switch with programmable communications services
50045341418ISDN terminal adapter for access from analog signal equipment of four-wire full duplex type to ISDN
50055341368Digital switching system interconnecting buses with imcompatible protocols
50065337354Tip-ring voltage correction circuit
50075333195Telephone network speech signal enhancement
50085329584Interface circuit to quickly establish a loop current
50095323460Enhanced subscriber line interface circuit
50105289537On-hook transmission circuit in cable line
50115278895Voice messaging method and apparatus for pay phone telephone systems

1993

50125274704Transformer telephone line interface circuit
50135267309Telephone line unit having programmable read-only memory
50145258713Impedance generator for a telephone line interface circuit
50155255317Subscriber line interface circuit for serving ISDN subscribers using echo cancellers and POTS subscribers
50165253291Hybrid balance and combination codec filter circuit
50175202882Method for checking transmission properties of a subscriber line circuit
50185195132Telephone network speech signal enhancement

1992

50195172409Precision FET control loop
50205163090Over-current verifier circuit for an enhanced subscriber line interface
50215155760Voice messaging system with voice activated prompt interrupt
50225151935Programmable universal signaling circuit for a telephone network
50235134646Voice messaging method and apparatus for pay phone telephone systems
50245133006Combination interface circuit for coupling a digital loop carrier telephone system
50255125024Voice response unit
50265109409Apparatus and method to detect telephony signaling states
50275105422Circuit arrangement for information transmission

1991

50285070524Telephone system
50295052039Line interface circuit
50305048080Control and interface apparatus for telephone systems
50315038375Circuit arrangement for preventing gain from responding to frequency variation despite the presence of an isolation transformer
50325029204Operational status controller for echo canceling
50335020102Semi-floating AC/DC active termination circuit with current sink
50345014305Line interface circuit
50355005197Method and apparatus as for testing a telephone line interface card
50364999731Surge protector for telecommunications systems
50374984266Subscriber line card arrangement
50384982426Telecommunications line interface circuits

1990

50394961222Apparatus in a telecommunication system for supplying power to a telephone set
50404945533Method and apparatus for transmitting data
50414939776Logic signal circuit for a releasing relay
50424914692Automatic speech recognition using echo cancellation
50434910769Telephone line interface circuit
50444905227Circuit for subscriber line interface circuits in a digital time-division multiplex communication switching center
50454894864Interface circuit
50464893335Remote access telephone control system

1989

50474881221Method and apparatus for disabling an echo canceller on a digital telecommunications network
50484866768Station line interface circuit for a telecommunication network
50494860332Apparatus for the automatic in-circuit testing of subscriber line interface circuits and method therefor
50504837818Telecommunication line circuit
50514821315Electronic contacts and associated devices
50524817204Optical communication apparatus and method for telephone supervisory and audio signals
50534799144Multi-function communication board for expanding the versatility of a computer

1988

50544792970Expansion port for use in a communication system
50554789999Line circuit for coupling a subscriber set to a switching facility to provide a complex impedance match
50564787080PCM coder and decoder circuit having digital balancing network
50574782480Telephone line access apparatus
50584750170Line access apparatus for in-band communication
50594734935Communication system with remotely controllable signal receiving means

1987

50604709154Opto-electrical signal converter with stabilization
50614651134Switched capacitor coupled line receiver circuit

1986

50624626628Telephone line circuit having time-shared DTMF receivers
50634614840Telecommunication line circuit and associated polarity reversal circuit
50644600811Subscriber line interface circuit
50654577255Lightning protection circuit for digital subscriber loop interface

1985

50664554416Low voltage two wire to four wire telephone circuit converter apparatus
50674540854Subscriber line interface circuit
50684536618Telephone line interface

1984

50694458112Floating subscriber loop interface circuit
50704451703All electronic interface for telephony system
50714431868Solid state telephone line interface circuit with ringing capability

1982

50724355209Programmable line circuit
50734313034Connecting circuit for a telephone line

1981

50744297536Self-adjusting hybrid network
50754281219Telephone line circuit

1979

50764178485Transformerless telephone line circuit
50774170740High voltage switch and capacitive drive
50784161633Subscriber line/trunk circuit
50794150260Subscriber's circuit for four-wire-system local switch
50804133986Subscriber's line equipment for a telephone exchange

1978

50814119806Subscriber's line equipment for a telephone exchange

1977

50824064377Electronic hybrid and hybrid repeater
© 2017, ПАТ-Инфо, В.И. Карнышев
Дата формирования списка: 03.04.2017