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2017

19571667Predictive toll-free number search
29571666Toll-tree numbers metadata tagging and analysis
39565318Quality of service adjustments to improve network utilization
49553997Toll-free telecommunications management platform
59553815Remote communication system, server apparatus, remote communication method, and program
69544749Apparatus for emergency communications using dual satellite communications systems for redundancy and a means of providing additional information to rescue services to support emergency response

2016

79531886Routing tree enhancements based on real time performance statistics
89524088User interface
99516161Artificial call degradation
109497316Data communication
119491302Telephone call processing method and apparatus
129491285Technique for performance management in a mobile communications network
139485354Identifying call features and associations to detect call traffic pumping and take corrective action
149485353Method and device for detecting a bridged tap within a telecommunication line
159468016Method and apparatus for prioritizing voice over internet protocol signaling messages
169467560End-to-end logic tracing of complex call flows in a distributed call system
179467308Methods and apparatus to control synchronization in voice over internet protocol networks after catastrophes
189456382Preemptive based radio channel access control
199456075Codec sequence detection
209451080Terminal communications display method and terminal
219444938Multiple interaction live monitoring
229426284Methods, systems, and computer readable media for call flow analysis using comparison level indicators
239414133Capacity allocation of call-handling devices across call destinations
249407764Systems and methods for presenting end to end calls and associated information
259407320Detection of double talk in telecommunications networks
269390418System and method for detecting and managing fraud
279374454Reduction in network congestion
289369571System and method for quality auto-blending in call routing
299357085Methods, systems, and products for monitoring service usage
309357047Method and system for a multitenancy telephone network
319356872Load balancing of network communications
329350808Method for routing transactions between internal and external partners in a communication center
339338284Reduction in network congestion
349338283Reduction in network congestion
359325371Method for managing data transport using crosstalk data
369258827Method and system for facilitating preemptive based radio channel access control
379247457Gateway apparatus and voice communication method

2015

389210268System and method for transferring a call bridge between communication devices
399185226Voicemail server monitoring/reporting via aggregated data
409148506Method and system for processing application logs
419137368Cloud computing call centers
429125023Communication system, communication device mounted in vehicle, and switching apparatus
439106737Systems and methods for recording resource association for recording
449106736Multiple interaction live monitoring
459100310Methods, systems, and computer program products for monitoring service usage
469092791Provisioning system for network resources
479077797System and method for quality auto-blending in call routing
489065873Reduction of chaining in conference sessions
499060037Method and apparatus for prioritizing voice over internet protocol signaling messages

2014

508811581Reporting unavailable trunk-related resources for a predictive dialer using a dynamic pacing algorithm
518675839Reporting unavailable trunk-related resources for a predictive dialer using a dynamic pacing algorithm

2012

528271396Electronic commerce system and method for detecting fraud

2006

537058172Long distance bidirectional driver
547035927Intelligent inbound/outbound communications blending

2005

556944134Method for measuring network performance parity
566937706System and method for data recording
576934379Multiple client remote agent network method
586920440Forming a signature of parameters extracted from information
596920209Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access
606914974Communication arrangement
616912521System and method for automatically conducting and managing surveys based on real-time information analysis
626910072Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
636888793Internet protocol network alternate routing system
646882724System and method for providing call statistics in real time
656882723Apparatus and method for quantifying an automation benefit of an automated response system
666879685Apparatus and method for analyzing routing of calls in an automated response system
676879586Internet protocol call-in centers and establishing remote agents
686868152Retrieval of data related to a call center
696865156Bandwidth control method, cell receiving apparatus, and traffic control system
706862453System and method for distributed call processing using a distributed trunk idle list
716845155Technique for effectively processing and dynamically routing communication calls

2004

726826194Method for serving IP users by graphically-based interaction to agents of a call center
736823054Apparatus and method for analyzing an automated response system
746823052Method and system in an overload situation in a telephone exchange system
756822945Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
766801606Fraud monitoring system
776792098Inter-network line level adjustment method and system
786788930Method and system for depleting backlog in a communication system
796785370System and method for integrating call record information
806785369System and method for data recording and playback
816782093Graphical method and system for visualizing performance levels in time-varying environment
826778653Storing information about a telephony session
836775375Service and information management system for determining, replicating or correcting failed calls in a telecommunications network
846775249Connection handling in communications networks
856757548Method and apparatus in a wireless messaging system for estimating and using required delivery parameters to meet a target transmission reliability
866757361Signal monitoring apparatus analyzing voice communication content
876751295Method and apparatus for measuring communication market statistics
886748247System and method of handling dormancy in wireless networks
896741699Arrangement for controlling the volume and type of contacts in an internet call center
906732082System, method and computer program product for processing event records
916728345System and method for recording and storing telephone call information
926718366Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
936711256System and method for telemarketing through a hypertext network
946711253Method and apparatus for analyzing performance data in a call center
956707900Dynamic load limiting
966707792Overload reduction in a communication system
976704303IP/telephony user interface for a hybrid communication system
986701146Method for calculating call processing capacity of mobile communication system using internet communication network
996697480Method and network for routing a communication through an alternate carrier
1006690664Call center communications system for handling calls to a call center
1016687226Base station subsystem and method for handling an increase in traffic volume that overloads a terrestrial link in an internet protocol network
1026683939Method and apparatus for logging DTMF phone symbols dialed from an extension
1036678360Telephonic-interface statistical analysis system
1046674847Method and apparatus for performing a traffic measurement in a telecommunication network
1056674839Method, system, and article for informing a telecommunication customer of a future performance estimate for a telecommunication feature
1066674719Quotient algorithm in monitoring disturbance processes

2003

1076665291Method and system for carrying data, voice and video across an internet protocol based wireless telecommunications network
1086654798Automatic contact distribution system definable agent log-off reasons
1096650731Simulator for simulating an intelligent network
1106640143Method for performance measurement and analysis of local exchange carrier interconnections
1116625266Event pre-processing for composing a report
1126625139Apparatus and methods for coordinating internet protocol telephone and data communications
1136614894System and method for mass call onset detection in a communications network
1146611583Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access
1156608831Breakout/break-in hybrid network system
1166601048System and method for detecting and managing fraud
1176600822Method for telephony call blending
1186600816Connection management servicing method for communication channel
1196598033Problem model for alarm correlation
1206597685Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network
1216581105Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center
1226577711Methods for detecting defective communications lines
1236574321Apparatus and method for management of policies on the usage of telecommunications services
1246570967Voice-data telephonic interface control system
1256567511System and method for real-time fraud detection within a telecommunications system
1266567510Traffic monitor for detecting trunk traffic congestion in a telephone switching network
1276564227Customer support system
1286560323Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access
1296556666Notification system for multimedia messaging systems
1306542729System and method for minimizing fraudulent usage of a mobile telephone
1316539419Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
1326532235Method and tool for calculating impact of voice traffic on fast packet networks
1336532214Controlling traffic congestion in intelligent electronic networks
1346529594System and method for generating quality of service statistics for an international communications network
1356526136System and computer program for routing a dedicated number through alternate telephone carriers
1366526043Method and apparatus for charging for an outgoing voice call performed during an internet session
1376526025Method for measuring network performance parity
1386516052Method of scheduling connections
1396515968Integrated interface for real time web based viewing of telecommunications network call traffic
1406512822Method and arrangement for measuring holding time in communication networks
1416512415Telephonic-interface game control system
1426510220Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location
1436510214System and method of detecting overload in a service control point of a telecommunications network

2002

1446493446Call center posting program
1456487277Apparatus and method for improving the user interface of integrated voice response systems
1466484033Wireless communication system for location based schedule management and method therefor
1476480749Method for performance measurement and an analysis of local exchange carrier interconnections
1486466778Monitoring a communication network
1496457039Method and apparatus for avoiding IP-address collision when connecting an incoming voice phone call to an internet application
1506449346Telephone-television interface statistical analysis system
1516449270Dynamic re-routing
1526442269Method and apparatus for integrating business data and transaction data in a transaction processing environment
1536442265Method for detecting and reducing fraudulent telephone calls
1546438551Load control and overload protection for a real-time communication system
1556434223Telephone interface call processing system with call selectivity
1566430286Service and information management system for a telecommunications network
1576430278System and device for detecting subscriber's busy hour
1586424703Telephonic-interface lottery system
1596421632Method of monitoring disturbances apt to occur at random or in bursts
1606404883System and method for providing call statistics in real time
1616404857Signal monitoring apparatus for analyzing communications
1626393118Service and information management system for a telecommunications network
1636393114Switching equipment for setting up a connection between at least two telephone subscribers
1646393113Means for and methods of detecting fraud, lack of credit, and the like from the SS# 7 system network
1656393018Apparatus and methods enhancing call routing to and within call-centers
1666389133Method for telephony call blending
1676389112Method and apparatus for on-line monitoring of telecommunication network switches
1686385637Periodic process timer
1696381221System and method for monitoring line performance in a digital communication network
1706377567System and method for distributing data collected from call center services
1716373932Configuration tracking system
1726373836Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system
1736370574Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location
1746370238System and method for improved user interface in prompting systems
1756366665Remote ACD data base modification via telephone
1766363248Intelligent cellular forwarding system
1776363052Congestion control in network systems
1786351525Method and apparatus for conservation of switching exchange resources
1796349134Telephonic-interface statistical analysis system
1806349131Apparatus and method for graphically outputting status of trunk in switching system
1816347077Traffic measurement in a communication system
1826339644Method and apparatus for intelligent data network call spawning system
1836335967Buffer for connection data
1846335965Voice-data telephonic interface control system

2001

1856330312Communications network
1866327364Reducing resource consumption by ACD systems
1876327361Multivariate rate-based overload control for multiple-class communications traffic
1886327352System and method for real-time fraud detection within a telecommunications system
1896327344Enhanced network subscriber service (ENSS)
1906320956Multiple client remote agent network method
1916320943Electronic directory system and method
1926310950Method, exchange and telecommunications network for controlling the establishment of connections to a subscriber who is the destination of mass calling
1936308062Wireless telephony system enabling access to PC based functionalities
1946304875Event recording in a service database system
1956304635Call control management system
1966295344Telephone travel card system under the control of its customers
1976292801System and method for managing computer and phone network resources
1986292793Event recording in a service database system
1996292552Apparatus and method for routing a dedicated number through alternate telephone carriers
2006292547Telephonic-interface statistical analysis system
2016289094External positivistic forward transfer in call routing systems
2026289084Apparatus, method and system for personal telecommunication call screening and alerting
2036285753System and method for locally intelligent and adaptive dialing of telephone and other network access numbers
2046282424Resource controllers for use in a non-unitary service system
2056278778System and method of power limiting call processing in telecommunications equipment
2066269150Reliable, unattended, automated testing system and method for complex telecommunication systems
2076266532Method and apparatus for determining the optimal number of analog and digital radios in a dual-mode wireless network
2086259776System for controlling telecommunication overload traffic
2096252950Predictive bursty real-time traffic control for telecommunications switching systems
2106252947System and method for data recording and playback
2116252946System and method for integrating call record information
2126249570System and method for recording and storing telephone call information
2136246752System and method for data recording
2146243455Reducing message traffic in intelligent network
2156243449Mass calling event detection and control
2166236998Event recording in a service database system
2176233326Method and apparatus for identifying a line blockage
2186229888System and method for operating a plurality of call centers
2196226374Capacity provisioning for AIN
2206212266Fraud prevention in a telecommunications network
2216195416Method to trap a called number in a telecommunications network
2226185439Method for providing on demand service measurements
2236185287Parallel data transfer and synchronization
2246181788Uniform control of mixed platforms in telephony
2256181776Network management of automatic call distributor resources
2266175564Apparatus and methods for managing multiple internet protocol capable call centers
2276175563Parallel data transfer and synchronization in computer-simulated telephony
2286169892Flow control of authentication triplet request for reducing usage time of a central processor

2000

2296163604Automated fraud management in transaction-based networks
2306163598Interactive graphic payphone
2316160875Method of managing overload of message in the communication system
2326157707Automated and selective intervention in transaction-based networks
2336151387Telephonic-interface game control system
2346148065Telephonic-interface statistical analysis system
2356147974Apparatus for monitoring state of traffic in telecommunication network
2366137862Failover mechanism for computer/telephony integration monitoring server
2376134318System and method for telemarketing through a hypertext network
2386130938Automatic call forwarding
2396129604Dynamic load distribution in a wireless communication system to equalize loading on mobile switching centers
2406119000Method and apparatus for tracking identity-code changes in a communications system
2416108408Apparatus and method for routing a dedicated number through alternate telephone carriers
2426104801Escalatory reactive call routing
2436104799Customer defined call setup
2446097792Interactive method and apparatus for the generation of leads
2456091801Emulator for a telephone system
2466085095Method for determining the spatial distribution of the traffic volume within a mobile radio communications network
2476081591Signaling network gateway device and method for use in a signaling network
2486078651Method and a system for providing service to telecommunication subscribers at low traffic intensity
2496078647Method and apparatus for detecting a data service provider in a public switched telephone network
2506075848Call patterns in a communications network
2516070072Method and apparatus for intelligently generating an error report in a radio communication system
2526064667Apparatus and methods enhancing call routing to and within call centers
2536061442Method and apparatus for improved call control scheduling in a distributed system with dissimilar call processors
2546061433Dynamically changeable menus based on externally available data
2556058163Method and system for monitoring call center service representatives
2566055308Method and system for determining and using multiple object states in a computer telephony integration system
2576044135Telephone-interface lottery system
2586041108Method and apparatus for intelligent network call handling in a telephone exchange
2596038307International redial system driven by unsuccessful call reasons
2606035027Interactive telephone system for optimizing service economy
2616035021Telephonic-interface statistical analysis system
2626021428Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center
2636021114Method and system for utilizing communications lines
2646016344Telephonic-interface statistical analysis system
2656011841Communication service method and exchange system for notifying a terminating subscriber of an originating subscriber
2666011792Escalatory reactive call routing

1999

2676005928Method and system for automatic distribution addressing
2686002753Method and apparatus for interfacing computers to exchange telephone call business information
2695991395Implementation of call-center outbound dialing capability at a telephony network level
2705991393Method for telephony call blending
2715991392Agent-initiated dynamic requeing
2725991391Dynamic re-routing
2735991390Method and apparatus for teleworking from remote terminals
2745978358Method for determining network switch capacity
2755974126Method and telecommunications network for control of mass calling
2765974120Telephone interface call processing system with call selectivity
2775970065Uniform control of mixed platforms in telephony
2785966372Methods for resource control in a non-unitary service system
2795963912Telephone-based personnel tracking system
2805956393System and method for limiting call velocity attempts in a public switched telephone network
2815953332Agent-initiated dynamic requeing
2825949864Fraud prevention apparatus and method for performing policing functions for telephone services
2835949862Traffic measuring apparatus and method
2845946379Service and information management system for a telecommunications network
2855946375Method and system for monitoring call center service representatives
2865945990PBX data retrieval and reporting system and method
2875940497Statistically-predictive and agent-predictive call routing
2885940496Apparatus and methods enhancing call routing within and between call-centers
2895937390On-line advertising system and its method
2905937043Mechanism for a system and method for detecting fraudulent use of collect calls
2915937042Method and system for rehome optimization
2925937029Data logging system employing M[N +1] redundancy
2935933492Method and system for determining and using multiple object states in a computer telephony integration system
2945930337Dynamic message-mailbox size variation
2955930335Method and apparatus for tapping control in an electronic switching system
2965930334Method and apparatus for monitoring the operation of telecommunications equipment
2975926538Method for routing calls to call centers based on statistical modeling of call behavior
2985926533Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access
2995923742System and method for detecting mass addressing events
3005920611Method of intercepting telecommunications
3015917898Telecommunications network traffic management system
3025917893Multiple format telephonic interface control system
3035915012System and method for operating a plurality of call centers
3045915011Statistically-predictive and agent-predictive call routing
3055914951System and method for controlling and monitoring communication between customers and customer service representatives
3065913177Traffic distribution analysis in a land mobile radio system
3075911134Method for planning, scheduling and managing personnel
3085907602Detecting possible fraudulent communication usage
3095905792External positivistic forward transfer in call routing systems
3105905785Detecting high usage telecommunications lines
3115905775Statistical distribution of voice mail messages
3125903909Method and arrangement for storing on tape information produced by a switching exchange system
3135903831System and method of preventing fraudulent call transfers in a radio telecommunications network
3145903635Advertising effectiveness rating system
3155901209Caller ID substitution for selected telephone callers
3165898762Telephonic-interface statistical analysis system
3175896447Method for accommodating ported directory numbers affected by call block controls implemented in a telecommunications network
3185892818Method of controlling message overload on a program in a plural processor controlled switching system
3195889799Method and system for optimization of telephone contact campaigns
3205884175Handover following in a mobile radio system
3215883964Interactive telephone system for optimizing service economy
3225883940Interactive method and apparatus for the generation of leads
3235881140Apparatus and method of determining switch utilization within a telecommunications network
3245881137Traffic control in a telecommunications system
3255878113Service and information management system for a telecommunications network
3265878027Episodic traffic monitor
3275867572Customer queuing arrangement
3285867565Intelligent network having service control node and service switching node for achieving traffic data collection processing
3295867564Time-of-day clock synchronization in commincations networks
3305864616System and method for providing call statistics in real time
3315864606Toll free message response
3325859661Technique for reducing overload in a shared transmission network

1998

3335854832Monitoring system and method used in automatic call distributor for timing incoming telephone calls
3345848143Communications system using a central controller to control at least one network and agent system
3355844974Emergency telephone communications system
3365841848System and method for completing telephone calls to emergency telephone numbers in highly concentrated access systems
3375835576Telephonic-interface lottery device
3385835572Customized, billing controlled call bridging system
3395828734Telephone interface call processing system with call selectivity
3405825861Telecommunications networks
3415825769System and method therefor of viewing in real time call traffic of a telecommunications network
3425822401Statistical diagnosis in interactive voice response telephone system
3435818907Method and system for automatically monitoring the performance quality of call center service representatives
3445815566Apparatus and method for dynamic inbound/outbound call management and for scheduling appointments
3455815565Service evaluation system and method for a telephonic switch
3465815551Telephonic-interface statistical analysis system
3475809491Call traffic based exception generating system
3485805686Telephone fraud detection system
3495796791Network based predictive dialing
3505793846Telephonic-interface game control system
3515790798Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location
3525787161Network designer for communication networks
3535787156Telephonic-interface lottery system
3545778057Service control point congestion control method
3555777558Method for detecting fraudulent use of a communication system
3565768360Subscriber call routing processing system
3575768354Fraud evaluation and reporting system and method thereof
3585768352Generalized statistics engine for telephone network
3595768284Monitoring of periodic patterns
3605757904Context-sensitive presentation of information to call-center agents
3615754120Network congestion measurement method and apparatus
3625751969Apparatus and methods for predicting and managing congestion in a network
3635740234Telephone call monitoring method and apparatus
3645740233System and method for statistical diagnosis of the operation of an automated telephone system
3655737405Apparatus and method for detecting conversation interruptions in a telephonic switch
3665737399Network information architecture having centralizing storage and verification element
3675734706Caller identification and data retrieval system
3685734697Method and apparatus for improving telecommunications system performance
3695729597Service and information management system for a telecommunications network
3705724404Integrated international telephone circuit monitoring system
3715724263Automatic temporospatial pattern analysis and prediction in a telecommunications network using rule induction
3725721770Agent vectoring programmably conditionally assigning agents to various tasks including tasks other than handling of waiting calls
3735719930Method of volume screening signalling messages in a telecommunication system
3745719928Apparatus and method for automated audio teleconferencing having enhanced billing and reservation features
3755710808Telephone dialling code processor
3765708697Communication network call traffic manager
3775706338Real-time communications fraud monitoring system

1997

3785699412Systems and methods for statistical distribution of messages in a message recording system
3795696811Method and system for automatically monitoring the performance quality of call center service representatives
3805692034Customized, billing-controlled call bridging system
3815687223Method for acquiring statistics in a telephone network employing flexibly changeable rules
3825684964Method and system for monitoring and controlling the performance of an organization
3835684872Prediction of a caller's motivation as a basis for selecting treatment of an incoming call
3845684868Communication line monitoring system
3855684863Telephonic-interface statistical analysis system
3865675511Apparatus and method for event tagging for multiple audio, video, and data streams
3875666397Individual telephone line call event buffering system
3885659593Detection of deviations in monitored patterns
3895655120Method for load balancing in a multi-processor system where arising jobs are processed by a plurality of processors under real-time conditions
3905655013Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access
3915652785Enhanced wide area audio response network
3925646988Incoming call controller for preferentially connecting a waiting call based on number of previous unsuccessful call attempts
3935646839Telephone-based personnel tracking system
3945634008Method and system for threshold occurrence detection in a communications network
3955631953Circuit arrangement for integration of EDP systems in the utilization of telephone systems
3965627886System and method for detecting fraudulent network usage patterns using real-time network monitoring
3975623540PBX data retrieval and reporting system and method
3985621790Method and system for optimization of telephone contact campaigns
3995621789Method and system for integrating a plurality of call center agent performance enhancement modules
4005619556Automated telecommunication peripheral system
4015615255Method and apparatus for measuring loads in a common channel signalling link
4025610915System and method therefor of viewing call traffic of a telecommunications network
4035608788Information display provided to calling party
4045606600Generalized statistics engine for telephone network employing a network information concentrator
4055596632Message-based interface for phone fraud system
4065594790Method for selecting and controlling the automatic dialing of a call record campaign

1996

4075590187Call transfer with automatic return
4085583928Detecting local exchange failure and resultant control of a communications network
4095583792Method and apparatus for integration of traffic measurement and queueing performance evaluation in a network system
4105581610Method for network traffic regulation and management at a mediated access service control point in an open advanced intelligent network environment
4115581607Customized, billing-controlled call bridging system
4125572586Communication control apparatus and method and communication exchange apparatus and method
4135570410Dynamic resource allocation process for a service control point in an advanced intelligent network system
4145561707Telephonic-interface statistical analysis system
4155561700Device for measuring analog telephony signals
4165555298Method and system for establishing a connection between parties in a network
4175555295Service and information management system for a telecommunications network
4185553133System and method for predictive outdialing
4195553120Telephonic-interface game control system
4205550914Communications signalling network apparatus
4215550903Method for monitoring telephone completion data
4225546456Telecommunication system with inbound call responsive predictive outdialing system and method
4235546455Method for accessing real-time data in an automatic call distribution system
4245546452Communications system using a central controller to control at least one network and agent system
4255544220System for integrating a stand alone inbound automatic call distributor and an outbound automatic call dialer
4265535265Method and circuitry for controlling voice mail, call logging and call blocking functions using a modem
4275535257Method and apparatus for managing telephone calls in a selective call radio system controller
4285535256Method and system for automatically monitoring the performance quality of call center service representatives
4295530931Method and apparatus for providing a look ahead feature for enhanced call forwarding in a telecommunications system
4305530744Method and system for dynamic customized call routing
4315528676Missed calls accounting and reporting system
4325524145Incoming call completion threshold restriction
4335519773Call sharing for inbound and outbound call center agents
4345513257Method for controlling overload in centralized and distributed operating hybrid switching system
4355511112Automated voice system for improving agent efficiency and improving service to parties on hold
4365509063Method of controlling a telecommunications network using call gapping
4375509055Inbound telecommunications services resources management system
4385504810Telecommunications fraud detection scheme
4395500795Method and system for monitoring and controlling the performance of a call processing center
4405495521Method and means for preventing fraudulent use of telephone network
4415488715Process for integrated traffic data management and network surveillance in communications networks
4425488648Behavior monitoring and analyzing system for stored program controlled switching system
4435487103Enhanced wide area audio response network
4445483590Processing of operational data in telecommunication system

1995

4455473681Method for use in completing telephone calls
4465467391Integrated intelligent call blending
4475465286Apparatus for supervising an automatic call distribution telephone system
4485463731Monitor screen graphic value indicator system
4495463685Network based outbound call management
4505463683Blocked call notification system
4515462438Method of displaying multiple time series and display generated thereby
4525459780Work at home agent ACD call distribution
4535452350Subscriber call routing processing system
4545450483Method of controlling overloads in a telecommunications network
4555450468Method of rapidly assessing damage to outside loop plant
4565448632Call monitoring system for intelligent call processing
4575448624Telephone network performance monitoring method and system
4585442679Apparatus for use in isolating the cause of a dropped telecommunication call
4595438570Service observing equipment for signalling System Seven telephone network
4605437009Method and system for displaying status information of communications networks
4615436966Interface for handling event messages generated by telecommunications switches with automatic call distribution capability
4625436965Method and system for optimization of telephone contact campaigns
4635425093System for integrating a stand alone inbound automatic call distributor and a outbound automatic call dialer
4645425087Telephone usage monitoring arrangement
4655425086Load control system for controlling a plurality of processes and exchange system having load control system
4665410589Telephone system adapted to report to customers telephone facility traffic data
4675410537Communications installation
4685402474System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information
4695390243Telemarketing complex with automatic threshold levels
4705390232System for control of subscriber progragmmability

1994

4715367567Subscriber apparatus with ringer generator for sending ringer signal to subscriber line
4725365575Telephonic-interface lottery system
4735359646Testing of distributed communications networks
4745359645Voice-data telephonic interface control system
4755357564Intelligent call screening in a virtual communications network
4765355403Customized, billing-controlled call bridging system
4775351287Method and apparatus for data evidence collection
4785351285Multiple format telephonic interface control system
4795349633Telephonic-interface game control system
4805343518System and method for controlling the dialing order of call record lists in an automated dialing system
4815341412Apparatus and a method for predictive call dialing
4825335268Intelligent routing of special service telephone traffic
4835335266Automated telecommunication peripheral system
4845333183Universal MDR data record collection and reporting system
4855327491Method for pacing calls to reduce nuisance calls
4865327490System and method for controlling call placement rate for telephone communication systems
4875325426Method for overload prevention in a switching center of a communications network
4885325292Tour/schedule generation for a force management system
4895317627Enhanced wide area audio response network
4905313517Automatic busy message sending system for telephone communication
4915311583International priority calling system with callback features
4925311574Automatic customer call back for automatic call distribution systems
4935309505Automated voice system for improving agent efficiency and improving service to parties on hold
4945309434Multi-media communication apparatus
4955304990Modular analyzer of digital signal traffic
4965303296Telephone system
4975299260Telephone call handling system
4985295184Dynamically adjustable call pacing system
4995289368Force management system user interface

1993

5005271003Internal routing method for load balancing
5015259023Telephonic-interface statistical analysis system
5025257364Method for generating a correlated sequence of variates with desired marginal distribution for testing a model of a communications system
5035255309Telephonic-interface statistical analysis system
5045255183Telephone-based personnel tracking system
5055253288Alternate destination call redirection for telecommunications systems
5065251252Telephone interface call processing system with call selectivity
5075249223Call-load-control arrangement for an emergency-call-answering center
5085247569System and method for controlling outbound and inbound calls in a telephone communication system
5095241586Voice and text annotation of a call log database
5105241584Response time evaluation unit
5115230017Communication line monitoring system
5125224153Voice-data telephonic interface control system
5135218631Telephonic-interface game control system
5145214688Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls
5155185786Automatic call center overflow retrieval system
5165185780Method for predicting agent requirements in a force management system
5175181239Call tagging user information in a telephonic environment
5185179589Call progress pacing

1992

5195155763Look ahead method and apparatus for predictive dialing using a neural network
5205155761Automatic call back system and method of operation
5215153909Resource control and data handling for central office based automatic call distributors
5225146490Passive telephone line monitoring system
5235136690Dynamic graphical analysis of network data
5245128984Telephone interface call processing system with call selectivity
5255113430Enhanced wide area audio response network
5265109404Telephone call processor with select call routing
5275101425Operations monitoring system

1991

5285073929Voice-data telephonic control system
5295068892Route based network management
5305060258Call traffic control
5315050205Dial line monitor and control unit
5325048075Telephonic-interface statistical analysis system
5335042064Call control strategy for high capacity telecommunication services
5345014298Voice-data telephonic control system
5354988209Telephone agent management information system

1990

5364974256Load balancing and overload control in a distributed processing telecommunications system
5374964155Programmable threshold alert
5384943998Intermeshed communication network
5394937862Remote monitoring device
5404933964Pacing of telephone calls for call origination management systems
5414930150Telephonic interface control system
5424924488Multiline computerized telephone monitoring system
5434907256Exchange system having originating call restriction function

1989

5444873718Feature telephone integration device
5454866756Interactive computerized communications systems with voice input and output
5464860344Circuit arrangement for telecommunications switching systems, particularly telephone switching systems, etc.
5474858120System for regulating arrivals of customers to servers
5484855941Process for compression of a data set
5494849971Carrier telephone service analysis system
5504845739Telephonic-interface statistical analysis system
5514829563Method for predictive dialing
5524825195Method of monitoring to anticipate the triggering of an alarm
5534819235Modem use monitor
5544815120Computerized telephone monitoring system
5554809318Method of overload control for the central control of a telecommunication system and arrangement for implementing the method
5564802205Circuit arrangement for telecommunications switching systems, particularly for telephone switching systems comprising information-processing sequential logic systems and traffic measuring devices
5574797875Method for monitoring and controlling the traffic in digital transmission networks

1988

5584792968Statistical analysis system for use with public communication facility
5594792921Network event identifiers
5604790005Circuit arrangement for telecommunications switching systems, particularly telephone switching systems with information processing switching device and processing load limiting
5614788718Call data collection and modification of received call distribution
5624774722Telephone line activity monitoring method and device
5634739509Automated message chronicling system
5644737983Automatic call distributor telephone service
5654731817Multi-processing stored program controlled telecommunication establishment
5664723270Traffic data collecting arrangement comprising a template data memory in each exchange

1987

5674710929Modem use monitor
5684704724Routing of network traffic
5694696029Telephone traffic load control system
5704658098Circuit arrangement for telecommunications switching systems, particularly telephone switching systems, comprising information-processing central switch devices and sub-central switching facilities which supply the same with information

1986

5714631363Method and apparatus for incremental load simulation
5724629830Telecommunications system, particularly a telephone exchange system, having overload protected sequential logic systems
5734626625Telecommunications system, particularly a telephone exchange system, having overload protected sequential logic systems
5744626624Telecommunications system, particularly a telephone exchange system, having overload protected sequential logic systems
5754613729Telecommunications system, particularly a telephone exchange system having overload-protected sequential logic systems
5764603233Connection apparatus for the measurement, observation and manipulation of events in a large number of telephone circuits
5774598363Adaptive delayed polling of sensors
5784564725Telecommunications system, particularly a telephone exchange system, having overload protected sequential logic systems

1985

5794559416Telephone line activity monitor
5804518825Telephone interconnect detection system
5814511762Overload detection and control system for a telecommunications exchange

1984

5824484030Method and apparatus for identifying faulty communications circuits
5834456788Telecommunication trunk circuit reporter and advisor

1983

5844399332Programmable traffic-measuring unit for telecommunication system
5854392206Printer
5864371758Defective short holding-time trunk identifying method

1982

5874330688System for statistical supervision of trunk-dialed long-distance telephone calls
5884319090Method of determining existing service capabilities of telephone exchange equipment
5894311882Method of and arrangement for testing traffic routes in telecommunication networks

1981

5904306295Arrangement for measuring the ratio between a number of events occurring after each other in a first and a second series of events
5914270024Telephone line activity monitor
5924250354Telephone day count traffic observing and data accumulating equipment

1980

5934224479Method of controlling call traffic in a communication switching system
5944200771Traffic measuring device based on state transitions

1979

5954176402Apparatus for simultaneously measuring a plurality of digital events employing a random number table
5964165447Centralized data-registration equipment for traffic supervision in telecommunication system
5974156110Data verifier
5984156109Electronic traffic measuring, sorting, and recording device

1978

5994103149Arrangement for the performing seizure statistics for a device belonging to a group of devices
6004085293Traffic usage recorder

1977

6014063044Light responsive monitoring system
6024048450Trunk circuit traffic analyzer
6034047155Universal data recording system
6044024361Method of and means for identifying temporarily coacting units in a telecommunication system
6054022978Event monitoring transceiver

1976

6063983339Dynamic speed of answer recorder
6073982232Traffic usage data gathering apparatus
6083959593Traffic analysis from a scanner using a micro-processor
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Дата формирования списка: 03.04.2017