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2017

19609136Call steering in a call center system

2016

29350879Method and system for dual-network telephone calling

2015

39214975Intelligibility of overlapping audio
49171546Performing functions based on commands in context of telephonic communication
59137377Systems and methods for at least partially releasing an appliance from a private branch exchange
69137287High availability for voice enabled applications

2014

78787551Method and apparatus for providing transaction data in a packet network
88730950Method and system for processing voice traffic from a multi-channel link into a VoIP network over a broadband network
98649501Interactive dialing system
108649498Network architecture for hosting voice services
118644458Method and system for routing calls based on a language preference

2013

128583083Apparatus, system and method for forwarding data sent to a wireless device to another address
138433043Telephonic voice message transmission control method
148391446Method and system for routing calls based on a language preference
158363819Collaboration system and method

2012

168335300Personalizing computerized customer service
178306516Bring call here selectively
188295468Optimized method to select and retrieve a contact center transaction from a set of transactions stored in a queuing mechanism
198243912Method and apparatus for providing transaction data in a packet network
208195139Enhancing a transferred call
218190137Enhancing a transferred call
228175588Bring call here selectively
238155279Method and system for routing calls based on a language preference

2011

247940898Method and system for routing calls based on a language preference

2010

257756112IP telephone system, IP telephone apparatus and method for recording message
267689426Method and apparatus for distributed interactive voice processing

2009

277602900Method and apparatus for providing relevant data responsive to a problem request

2008

287450695Method and system for routing calls based on a language preference

2005

296968368Streaming announcements to agents of an ACD
306965865System and method for integrated customer management
316965779Method and apparatus for providing dispatch calling through a wireless communication system infrastructure
326965766Mobile communication terminal
336965669Method for processing calls in a call center with automatic answering
346963903Browser-based email system with user interface for audio/video capture
356961446Method and device for media editing
366961419Contact center data integration with enterprise applications
376961413Residential telephone system and method
386961409Telecommunication terminal equipment responding with electronic mail containing schedule and response method using electronic mail containing schedule
396959081Expert hold queue management
406959080Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection
416959079Telephone call monitoring system
426959078Apparatus and method for monitoring and adapting to environmental factors within a contact center
436958994Call transfer using session initiation protocol (SIP)
446957430Method for managing multimedia platform resources and multimedia platform for implementing it
456956941Method and system for scheduling inbound inquiries
466956940Method and apparatus for automatically directing calls by an invisible agent in a switch
476956932Method and system of controlling promotional call-ins
486954529Recordal of call results in a predictive dialing application
496954517Multiple service announcement method
506952732Method and apparatus for multi-contact scheduling
516952470Apparatus and method for managing a call center
526952467Private branch exchange
536950499Method of providing 911 service to a private branch exchange
546947969System and method for accessing voice messaging system data
556947543Computer-telephony integration that uses features of an automatic call distribution system
566947539Automated call routing
576947537Methods and apparatus for using AIN techniques to facilitate servicing of calls by a group of users
586947526Systems and methods for monitoring audio
596944281Outbound call center
606941131Incoming call handling method for mobile communications device incorporating mobile assisted messaging on demand
616940963Methods and apparatus for automatically determining a call service request
626940958Forwarding telephone data via email
636937870Wireless interactive transaction system
646937715Contact center management
656937712Network-based intercom system and method for simulating a hardware based dedicated intercom system
666937706System and method for data recording
676937702Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources
686934381Contact routing system and method
696934380Method and system for automatic contact distribution utilizing presence detection
706934379Multiple client remote agent network method
716934277Internet web site with audio interconnect and automatic call distributor
726931119Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application
736931112User invoked directed outdial method and apparatus
746931107Systems and methods for per use busy message
756931106System and method for using voice-messaging system to place local and long distance telephone calls
766928157System and method for automated customer calling
776928155Process for including functions of an automatic call distributor system in an interactive voice response system
786928153Method and system for generating a call processing control record
796928152Call reception infeasibleness informing system and method
806925607Method for consolidation of multiple data sources
816925166Method and apparatus for generating automatic greetings in a call center
826925165Call selection based on continuum skill levels in a call center
836925162Method and system for negotiated call forwarding
846925161Call hold signaling
856925155Method and system for routing calls based on a language preference
866922683CTI server and program recording medium
876920441Method and apparatus for building communication between agent desktop scripting applications and an outbound call software suite within a telecommunications center
886920440Forming a signature of parameters extracted from information
896920318Method and system for providing message services in a communication system
906920216Automatic call distribution with computer telephony interface enablement
916920213Methods and apparatus for facilitating the interaction between multiple telephone and computer users
926920204Thundercall, the call before the storm
936914977Method and apparatus for programming guestroom telephones
946914975Interactive dialog-based training method
956914974Communication arrangement
966914970Monitoring and overriding features for telephone service system
976914899Caller identification and voice/data synchronization for internet telephony and related applications
986912691Delivering voice portal services using an XML voice-enabled web server
996912400Procedure to transmit information at telephone answering service
1006912278Call management implemented using call routing engine
1016912274System allowing telephone customers to send and retrieve electronic mail messages using only conventional telephonic devices
1026912271Personalized recorded message via message delivery system
1036910187Graphical user interface for procuring telecommunications services on-line
1046910072Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
1056910005Recording apparatus including quality test and feedback features for recording speech information to a subsequent off-line speech recognition
1066909776Systems and methods for monitoring network-based voice messaging systems
1076907012Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture
1086904143Apparatus and method for logging events that occur when interacting with an automated call center system
1096904141Method and device for remotely routing a voice call
1106904131System and method for delivering a message to a plurality of receivers in respective reception formats
1116901431Application server providing personalized voice enabled web application services using extensible markup language documents
1126901140Method for redirecting calls to a messaging system during an active call
1136898435Method of processing and billing work orders
1146898277System and method for annotating recorded information from contacts to contact center
1156898190Method for estimating telephony system-queue waiting time in an agent level routing environment
1166895257Personalized agent for portable devices and cellular phone
1176895083System and method for maximum benefit routing
1186892064Method and system for presentation of content from one cellular phone to another through a computer network
1196891946Automated phone priorities
1206891931Methods and systems for enabling return to same position in a review of messages in a voice mail system using tag or identifier stored in the voice mail system
1216888927Graphical message notification
1226888832Method and system for notifying customer of voicemail using an ATM signaling channel from an ATM/DSL head-end network
1236885744Method of providing background and video patterns
1246885733Method of providing a user interface for audio telecommunications systems
1256885665Method for distributing calls to a group of end points
1266882828Missed call notification to cellular telephone using short text messaging
1276882724System and method for providing call statistics in real time
1286882723Apparatus and method for quantifying an automation benefit of an automated response system
1296882708Region-wide messaging system and methods including validation of transactions
1306879819Control and messaging during emergency calls
1316879685Apparatus and method for analyzing routing of calls in an automated response system
1326879684Method of transmitting data to members of an operator service
1336879674System and method for providing an automatic telephone call back to a telephone line being used to access a computer network
1346879666Method of sharing and transferring information between ISDN telephones
1356879586Internet protocol call-in centers and establishing remote agents
1366879244Call receiving system apparatus and method having a dedicated switch
1376876987Automatic confirmation of personal notifications
1386876740Method for transmitting information between a switching center and a communications terminal
1396876729Bookmarking voice messages
1406874119Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center
1416873877Distributed production system for digitally encoding information
1426873687Method and apparatus for capturing and retrieving voice messages
1436871214Generating and providing alert messages in a communications network
1446871212Method and apparatus for processing a telephone call
1456870926Method of optimizing call center resources based upon statistics
1466870925Method and apparatus for providing music to an agent during non-voice dialog communication in an automatic call distributor system
1476870924Automatic call distribution system and method
1486870918Method and system for processing a call associated with a caller's account identity
1496870917Methods and systems for call interruption services
1506870912System and method for storing and transferring information tokens in a low network communication
1516870908Voice storage device and incoming call answering system
1526870833Active voice messaging
1536868155Off-hook visual message waiting indicator
1546868153Customer touch-point scoring system
1556868152Retrieval of data related to a call center
1566868151Method and device for increasing the fail safety of information desks connected to exchanges
1576868144Method and system for interfacing systems unified messaging with legacy systems located behind corporate firewalls
1586868142Voice-operated interface for DTMF-controlled systems
1596868141METHOD AND TELEPHONE AGENT SYSTEM FOR GENERATING A MESSAGE RECORD OF AT LEAST A PART OF A CONVERSATION BETWEEN TELEPHONE AGENTS AND FOR TRANSMITTING INFORMATION REGARDING THE MESSAGE RECORD TO THE TELEPHONE AGENT REQUESTING IT
1606868140Telephony call control using a data network and a graphical user interface and exchanging datagrams between parties to a telephone call
1616865385Status notification method and status notification system
1626865267Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill set
1636865263System and method for placing a telephone call
1646865260System and method for electronic message status certification
1656865259Apparatus and method for forwarding a message waiting indicator
1666865258Method and system for enhanced transcription
1676862345Systems and methods for per use no-answer message
1686862342Intelligent-networked system with service for notifying and hearing selected E-mails via a public switched telephone network
1696859529Method and system for self-service scheduling of inbound inquiries
1706857074Systems and methods for storing, delivering, and managing messages
1716857008Arrangement for accessing an IP-based messaging server by telephone for management of stored messages
1726856680Contact center autopilot algorithms
1736856679System and method to provide automated scripting for customer service representatives
1746856678Method for updating call redirection destinations in a communication network
1756853721Contact center autopilot architecture
1766853720Software call control agent
1776853715Provisioning of subscriber services
1786853710Telephone call messaging device
1796850949System and method for generating a dynamic interface via a communications network
1806850615Method and system for providing information to an external user regarding the availability of an agent
1816850614Method for providing consolidated specification and handling of multimedia call prompts
1826850613Customer service request allocations based upon real-time data and forecast data
1836850612End user automatic call distributor network control
1846850602Method and apparatus for answering machine detection in automatic dialing
1856847715Method and system for informing callers within a queue
1866847714Accent-based matching of a communicant with a call-center agent
1876847713Method and apparatus for robust call routing
1886847711Method for evaluating customer call center system designs
1896845391Method and apparatus for message transmission verification
1906845155Technique for effectively processing and dynamically routing communication calls
1916845154Allocation of resources to flexible requests
1926842622User interface using speech generation to answer cellular phones
1936842515Multi-site responsibility-based routing
1946842514Interface means between a network switch and a CTI server means and apparatus for providing a service to a customer including such an interface means
1956842512Systems and methods for managing electronic communications
1966842508Voice mail service system for a private switching system
1976842506Method and system for message routing
1986839555Method and apparatus for supporting voice message services with automatic rebound in a wireless intelligent network
1996839422Method and apparatus for providing local call treatment discrimination for selected calls on a switched telephone network
2006839419Ring network implemented by telephony switches and links
2016839415Method of establishing a voice/data call over a voice/data channel
2026839412Audio file transmission method
2036839411Graphical user interface and method for displaying messages
2046839409Method for handling telecommunications connections via a public exchange

2004

2056836541Communicating apparatus
2066834106Call control system and method
2076831971Fault-tolerant load balancing of conference call bridges
2086831966Multi-tenant, multi-media call center services platform system
2096829593Method and system to provide objects, especially documents, multimedia objects, software applications and/or processes to users of a telecommunications network
2106829474System for providing multimedia value-added services
2116829350Method for operating a global, virtual call center
2126829349System and method for monitoring and routing incoming calls
2136829348System for customer contact information management and methods for using same
2146829335Call handling for multiple users of an automated attendant
2156829334System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control
2166829333Automated system for messaging based on chains of relationships
2176829331Address book for a voice message delivery method and system
2186826745System and method for smart scripting call centers and configuration thereof
2196826407System and method for integrating audio and visual messaging
2206826276Managing caller profiles across multiple call hold centers
2216826264Voice mail interface
2226826194Method for serving IP users by graphically-based interaction to agents of a call center
2236823384Methods and apparatus for securely collecting customer service agent data in a multi-tenant environment
2246823065Auto-dial business card system
2256823062Arrangement for predicting call-center status in a network call-routing system
2266823054Apparatus and method for analyzing an automated response system
2276823047Voice messaging system
2286822945Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
2296819759System and method for providing personalized and customized services for call center customers waiting in queue
2306819758Method, system, and computer-readable media for performing speech recognition of indicator tones
2316819757Information transfer to a call agent using a portal system
2326819756METHODS AND APPARATUS FOR CONTROLLING CALL PULLBACK BY AN AUTOMATIC CALL DISTRIBUTION (ACD) SYSTEM FROM AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM AND FOR ALLOWING AN ACD CALLER TO COMPLETE A CRITICAL TRANSACTION WHILE CONNECTED TO THE IVR
2336819755Methods and apparatus for controlling call handling in a communications network
2346819667PSTN-internet notification services
2356816733Tracking agent call processing locations in connection with an automatic call distribution system
2366816727Technique for continually providing directional assistance over a communication network to a user
2376816579Method and system for releasing a voice response unit from a protocol session
2386813349Communication of user data to an automatic call distributor agent
2396810267Radio communication system, private branch exchange and radio terminal for place of business
2406810114System for updating a voicemail network
2416807274Call routing from manual to automated dialog of interactive voice response system
2426807272System and method for providing telephony services to remote subscribers
2436807269Call management implemented using call routing engine
2446807264Computer telephony integration
2456807260Telephone line management and environmental information monitoring system
2466807257Computer, internet and telecommunications based network
2476807254Method and system for interactive messaging
2486804345Virtual contact center with flexible staffing control
2496804341System and method for providing no answer detail service for telephone calls that are not completed
2506804332Network based knowledgeable assistant
2516804331Method, apparatus, and computer readable media for minimizing the risk of fraudulent receipt of telephone calls
2526801932Method and system for remote retrieval of documents
2536801928Dynamic translation between data network-based protocol in a data-packet-network and interactive voice response functions of a telephony network
2546801780Method and apparatus for providing intelligent emergency paging
2556801766Method and system for transmitting call related information from a telecommunications network to a pager
2566801620Enhanced agent automatic call distribution control
2576801619Device and system to facilitate remote customer-service
2586801618System and method for implementing recording plans using a session manager
2596801613Associating call appearance with data associated with call
2606801603Online aggregation
2616801520Queue prioritization based on competitive user input
2626799017Missed call notification to cellular telephone using short text messaging
2636798877Enhanced end user automatic call distributor control
2646798876Method and apparatus for intelligent routing of incoming calls to representatives in a call center
2656798771Call setup gateway for telecommunications system
2666798766Network transfer system
2676795541Method, apparatus and system for completing a call when a called party has not answered the call
2686795536Automatic user preference selection for message playback based on caller line identification data
2696792280Information delivery system and server
2706792102Matching routed call to agent workstation
2716792091Network-based intercom system and method for simulating a hardware based dedicated intercom system
2726792085System and method for unified messaging with message replication and synchronization
2736792082Voice mail system with personal assistant provisioning
2746791975Call signature in a packet-based network
2756788932Data communication system utilizing a cellular phone
2766788931Directory assistance method and apparatus
2776788781Emergency call load management for call centers
2786788780Communications apparatus
2796788779Method and apparatus for routing calls by proxy using virtual transaction servers in a multi-tennant communication center
2806788768System and method for real-time, personalized, dynamic, interactive voice services for book-related information
2816788672Method and apparatus for telephone messaging
2826785380Network-centric self-administered call center with intelligent mobile agent terminals
2836785376METHOD FOR ENABLING INTERACTION BETWEEN A USER TERMINAL AND A SERVICE CONTROL POINT IN AN INTELLIGENT NETWORK, A RELATED SERVICE CONTROL POINT, A RELATED OPERATOR POSITION COMPUTER TERMINAL AND RELATED SOFTWARE MODULES
2846785370System and method for integrating call record information
2856785369System and method for data recording and playback
2866785368On-demand caller identification
2876785367Method and apparatus for extracting voiced telephone numbers and email addresses from voice mail messages
2886785363Voice message delivery method and system
2896785266Internet controlled telephone system
2906784899Systems and methods for providing rich multimedia messages to remote users using telephones and facsimile machines
2916782412Systems and methods for providing unified multimedia communication services
2926782358Method and system for delivering messages to both live recipients and recording systems
2936782093Graphical method and system for visualizing performance levels in time-varying environment
2946782091Virtual call distribution system
2956782089Bookmark system and method within an intelligent network
2966782087Desktop telephony application program for a call center agent
2976782079Method and system for filter based message processing in a unified messaging system
2986778661Multimedia call distribution system
2996778660Customer interaction system
3006778653Storing information about a telephony session
3016778652Method and apparatus for establishing and facilitating a voice call connection from a client computer to a PSTN extension
3026778642Unified messaging system
3036778641Telephone independent provision of speech recognition during dial tone and subsequent call progress states
3046775690Time-dependent messaging
3056775651Method of transcribing text from computer voice mail
3066775378Blended agent contact center
3076775377Method and system for delivery of individualized training to call center agents
3086775370Method and system for processing a telephone call while on-line
3096775366System and method for adding internet functionality to a telephone call
3106775359Voice reply to incoming e-mail messages, via e-mail
3116775356Real-time incident and response information messaging INA system for the automatic notification that an emergency call has occurred from a telecommunication device
3126775272Virtual PBX system
3136775264Computer, internet and telecommunications based network
3146775249Connection handling in communications networks
3156772143Method and system for managing messages
3166771766Methods and apparatus for providing live agent assistance
3176771765Multimedia queuing in a customer contact or call center
3186771764Schedule based transaction routing
3196771760Callback imitation as incoming calls
3206771746Method and apparatus for agent optimization using speech synthesis and recognition
3216771745Method and apparatus for telephone dialling using a network device
3226771742Geographic routing of emergency service call center emergency calls
3236768788System and method for real-time, personalized, dynamic, interactive voice services for property-related information
3246766162Message notification system for wireless communication system
3256766014Customer service by batch
3266766013Timely shut-down of a real-time work center
3276766012System and method for allocating agent resources to a telephone call campaign based on agent productivity
3286766011Method and apparatus for controlling a contact center
3296766009Method and system for correlating telephone calls with information delivery
3306766004Method and apparatus for coordinating ringing and audio announcements in a phone system
3316766001Process and apparatus for messaging upon incomplete call
3326765999Private branch exchange system
3336765998Method and system for providing quick directions
3346765997System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with the direct delivery of voice services to networked voice messaging systems
3356765996Audio file transmission method
3366763104Call center IVR and ACD scripting method and graphical user interface
3376763093Application based queuing via an H.323/SIP interface
3386760727System for customer contact information management and methods for using same
3396760429Web based agent backed system that provides streaming multimedia support
3406760428Modification of voice prompting based on prior communication in a call center
3416760322CTI Control System
3426757530System and method for providing wireless device access to scheduling applications
3436757375Recordal of call results in a predictive dialing application
3446757374Method for controlling additional service functions in a communications network, as well as an associated communications network and an associated program
3456757365Instant messaging via telephone interfaces
3466757361Signal monitoring apparatus analyzing voice communication content
3476754693Method and apparatus to allow users and representatives to conduct simultaneous voice and joint browsing sessions
3486754486Method and system for directory assistance services having messaging or paging capability
3496754339Message transmission system
3506754335Call center with location queuing and dispatching
3516754334Automatic call director first in first out accessory
3526754333Wait time prediction arrangement for non-real-time customer contacts
3536754332Object oriented system and method for directing incoming telephone calls
3546754331Determining statistics about the behavior of a call center at a past time instant
3556754327Standalone ACD system with native signaling system 7 capability
3566754322Call me conference call system
3576754316Method and apparatus for registering unanswered telephone calls
3586754314Digital text messaging system and method
3596751310System and method for prioritizing telephone call campaigns based on campaign productivity
3606751306Local on-hold information service with user-controlled personalized menu
3616751300Network based voice mail with call screening
3626751299Voice messaging system
3636751298Localized voice mail system
3646751297Method and system for multimedia network based data acquisition, recording and distribution
3656751211Method and apparatus for communicating information
3666748074System and method for purging a call list
3676748073Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration
3686748072Personal communication center performance display and status alert system
3696748063Call distribution
3706745221Dynamic resource reallocation
3716745024System and method for preparing and sending an electronic mail communication using a wireless communications device
3726745023Cellular mobile radio network and method for operating such a network
3736745021System, controller and method for alerting mobile subscribers about emergency situations
3746744881System and method for automated customer calling
3756744879Profit-based method of assigning calls in a transaction processing system
3766744878Real-time transaction routing augmented with forecast data and agent schedules
3776744877Method and system for enterprise service balancing
3786744869Method and system for one party to pass a calling invitation to another party
3796741705System and method for securing voice mail messages
3806741699Arrangement for controlling the volume and type of contacts in an internet call center
3816741698Call management system using dynamic threshold adjustment
3826741697Telephone call centre performance evaluation
3836741696Automatic call distributing method and system
3846741689System and method for providing call subject information to a called party
3856741679System and method for calling name delivery to voicemail systems
3866741677Methods and apparatus for providing speech recognition services to communication system users
3876741608Dynamically configurable system and method for transcoding streaming data and telecommunications infrastructure the same
3886738803Proxy browser providing voice enabled web application audio control for telephony devices
3896738473Call queuing
3906738462Unified communications automated personal name addressing
3916738458Methods and systems for changing the domain association of a mailbox in a messaging system
3926735574Method and system for tracking employee productivity in a client/server environment
3936735300Method and apparatus for enabling interaction between callers with calls positioned in a queue
3946735299Automatic call distribution groups in call center management systems
3956735295Call waiting messaging
3966735292Method and system for priority call processing
3976735208LAN telephone system
3986735193Method and apparatus for suppression of packets during silence periods in a packet telephony system
3996732368Method and apparatus for providing voice/unified messaging services using CATV terminals
4006732188Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator
4016732156System for routing electronic mails
4026732151Methods for forwarding voice messages to an email account
4036731744Call processing system and service control point for handling calls to a call center
4046731727Methods for displaying caller identification information on an integrated display/telephone system capable of displaying images
4056731725Computerized system for the receipt, recordation, scheduling and redelivery of telephone messages
4066731724Voice-enabled user interface for voicemail systems
4076731626Telephony intelligence in a data packet network
4086731625System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony
4096731609Telephony system for conducting multimedia telephonic conferences over a packet-based network
4106728731Method and apparatus for accessing targeted, personalized voice/audio web content through wireless devices
4116728363Determining expected call waiting time in a call center queue
4126728359Network with distributed service control point functionality
4136728357Centralized communication control center and methods therefor
4146728345System and method for recording and storing telephone call information
4156728339Apparatus and method for E911 detection and callback monitoring
4166728236Multimedia call center
4176725063Announcement broadcasting apparatus in universal mobile telecommunication system
4186724887Method and system for analyzing customer communications with a contact center
4196724884Call management system using fast response dynamic threshold adjustment
4206724878Method and system for processing a telephone call
4216724863Method and system for message routing
4226724764Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center
4236724751Distributed voice processing system
4246721778Unscheduled event task processing system
4256721703Remote deposition system and method
4266721417Method and apparatus for controlling network automatic call distribution
4276721416Call centre agent automated assistance
4286721415Telephone voice messaging system and method using off-hook immediate trigger
4296721410Recursive identification of individuals for casual collaborative conferencing
4306718366Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
4316718168Transmission of multimedia messages between mobile station terminals
4326718032Read-only in-memory tables for intelligent call processing system
4336718018System and method for accessing a messaging service using a short dialing sequence
4346717938System controlling use of a communication channel
4356714643System and method for implementing wait time estimation in automatic call distribution queues
4366714642System and methods for call decisioning in a virtual call center integrating telephony with computers
4376711618Apparatus and method for providing server state and attribute management for voice enabled web applications
4386711611Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
4396711256System and method for telemarketing through a hypertext network
4406711255Predictive distribution of calls between inquiry centers
4416711254Telephone-receiving call center system
4426711253Method and apparatus for analyzing performance data in a call center
4436711248Message callback feature
4446711243System and method for routing a call to a voice mail system
4456711242Telecommunications mailbox messaging system and method
4466711240Systems and methods for per use message delivery
4476711154Apparatus and method for device independent messaging notification
4486708039System and method for integrating text messaging to an outboard call system
4496707906Outbound calling system in a contact center
4506707904Method and system for collecting reports for call center monitoring by supervisor
4516707903Automated workflow method for assigning work items to resources
4526707895Telephone line management system
4536707891Method and system for voice electronic mail
4546707890Voice mail notification using instant messaging
4556704565Method and apparatus for providing a hold termination message service in a communications network
4566704412Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative
4576704411System and method for realizing home agent client function for call center system
4586704410System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications
4596704409Method and apparatus for processing real-time transactions and non-real-time transactions
4606704404Callback telecommunication system and method
4616704394System and method for accessing voice mail from a remote server
4626704306Voice message service method for multimedia internet protocol system
4636700972System and method for processing and collecting data from a call directed to a call center
4646700971Arrangement for using dynamic metrics to monitor contact center performance
4656700969Method and apparatus for protecting call privacy across telecommunication networks
4666697858Call center
4676697481Call center system, method for receiving call, and a computer program thereof
4686697474Systems and methods for receiving telephone calls via instant messaging
4696697473Automated personalized telephone management system
4706697465Computer-controlled headset switch
4716697461Methods and apparatus for providing call screening and other communication services
4726697460Adaptive voice recognition menu method and system
4736697459Telephonic voice message transmission control method
4746697458System and method for synchronizing voice mailbox with e-mail box
4756697457Voice messaging system that organizes voice messages based on detected emotion
4766694133Image providing system and method
4776694009Estimation of a work item's wait-time from the present stages of processing of preceding work items
4786694008Monitored suspension of communications sessions
4796694007System and method for establishing long distance call connections using electronic text messages
4806693997Host computer digital signal processing system for communicating over voice-grade telephone channels
4816693994Master system for accessing multiple telephony messaging systems
4826691081Digital signal processor for processing voice messages
4836690932System and method for providing language translation services in a telecommunication network
4846690789Fault tolerant telephony control
4856690788Integrated work management engine for customer care in a communication system
4866690785System and method for providing called party information for centralized telephone service
4876690774Voice mail witness
4886690664Call center communications system for handling calls to a call center
4896690663Internet telephony system with automated call answering
4906690654Method and system for multi-media collaboration between remote parties
4916690262Systems and methods for two-way messaging using a pager
4926687877Web-based call center system with web document annotation
4936687359Method for controlling a telephone call between two items of terminating equipment
4946687347Public telephone network
4956687340Forwarding voice messages to a called party using electronic mail
4966687339Controller for use with communications systems for converting a voice message to a text message
4976687337Method and system for termination blocking of message delivery service
4986687241Enterprise contact server with enhanced routing features
4996684069Audible notification of called message (ANCM) service implementation method on wireless intelligent network (WIN)
5006684068Method for transmitting a message to a mobile station
5016683947Call center monitoring system
5026683942Telephone switching system with data integration
5036683940Transferring voice mail messages to a data network
5046683937Call center for handling video calls from the hearing impaired
5056683870Method and system for multicasting call notifications
5066681257Methods and system for determining message routing based on elements of a directory number
5076681107System and method of accessing and recording messages at coordinate way points
5086681010Methods, systems and computer program products for automatic task distribution
5096681001Computer integrated telecommunications systems and methods
5106678720Chat system and method for delivering additional information via another independent network
5116678718Method and apparatus for establishing connections
5126678659System and method of voice information dissemination over a network using semantic representation
5136678528Wireless handset notification of a call processing event
5146678371Direct customer control of a network router
5156678360Telephonic-interface statistical analysis system
5166678266ACD with packet data based agent interconnect
5176674852Call management implemented using call routing engine
5186674839Method, system, and article for informing a telecommunication customer of a future performance estimate for a telecommunication feature

2003

5196671567Voice file management in portable digital audio recorder
5206671369Method and apparatus for returning a false special information tone for an incoming telephone call
5216671368Service desk system for allowing easily changeable associations for data retrieval and display
5226671366Method of connecting calls
5236671365Method and arrangement for call control using a computer connected to a network
5246671272Internet switch box, system and method for internet telephony
5256671263Multimedia call handling
5266668286Method and system for coordinating data and voice communications via customer contact channel changing system over IP
5276668055Personalized assistance system and method
5286668054Service desk system architecture for a mobile service workforce
5296668050Common access code routing using subscriber directory number
5306668045Message screening, delivery and billing system
5316665644Conversational data mining
5326665532Alternative message usage for voice mail retreival via revertive calling
5336665396Call hold manager system and method
5346665395Automatic call distribution system using computer network-based communication
5356665393Call routing control using call routing scripts
5366665380Inmate messaging system and method
5376665379Voice messaging system using information from incoming telephone call to respond to a call
5386661889Methods and apparatus for multi-variable work assignment in a call center
5396661882System and method for automated telephone message routing using an altered ANI
5406661878Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer
5416661877System and method for providing access to a unified message store logically storing computer telephony messages
5426658106Desktop telephony application program for a call center agent
5436658103Method and system for generating a call processing control record
5446658102Electronic call assistant
5456658093System and method for real-time, personalized, dynamic, interactive voice services for travel availability information
5466654828Personalized automated operator position
5476654815Contact server for call center
5486654798Automatic contact distribution system definable agent log-off reasons
5496654601Method and system for remote retrieval of messages using spontaneous networking technology
5506654459Enhanced agent authentication in virtual contact center
5516654458Administration and control of an automatic call distributor by a remotely located supervisor
5526654457Call centre
5536654448Voice messaging system
5546651045Intelligent human/computer interface system
5556651042System and method for automatic voice message processing
5566650748Multiple call handling in a call center
5576650747Control of merchant application by system monitor in virtual contact center
5586650746Urgency of call indication to called party through distinctive notification
5596650740Methods and systems for enabling a reply call to a voice mail message
5606650739Method of providing personal messaging using a virtual messaging assistant
5616650737Telephonic voice message store and forward method having network address and voice authentication
5626650735Integrated voice access to a variety of personal information services
5636650734System and method for automatic collect messaging on collect call restricted telephone numbers
5646650733Method of providing 911 service to a private branch exchange
5656647109Network telephony
5666647108Internet call manager
5676647107Multi-user answering system and method
5686647104Speech system, extension communication terminal, and method of up-loading data for communication system
5696643505Method for operating a telecommunications network with a personalized database
5706643362Call-processing system and method
5716643361System and method for storing and transferring information tokens in a communication network
5726643356Method of sharing and transferring information between ISDN telephones
5736639982Method and apparatus for agent forcing and call distribution for large team call servicing
5746639973Mobile originator call control
5756639972Method for screening active voice mail messages
5766636965Embedding recipient specific comments in electronic messages using encryption
5776636733Wireless messaging method
5786636598Automated transaction distribution system and method implementing transaction distribution to unavailable agents
5796636595Non-KSU message delivery system
5806633848Prompt management method supporting multiple languages in a system having a multi-bus structure and controlled by remotely generated commands
5816633640Methods and apparatus for analysis of load-balanced multi-site call processing systems
5826633631Digital key telephone system and extension terminal device thereof
5836633630System for integrated electronic communications
5846631368Methods and apparatus for operating on non-text messages
5856631183Operating mode dependent greeting message
5866628937Voice mail service of a closed user group in a mobile communication system
5876628778Automatic relay method and storage medium containing automatic relay processing program
5886628777Method and system for scheduled delivery of training to call center agents
5896628772Method for providing enhanced directory assistance upon command using out-of-band signaling
5906628761Methods and systems allowing access to a messaging platform through a visited messaging platform
5916628760Method and apparatus for selecting an internet/PSTN changeover server for a packet based phone call
5926628319Method and multimedia communication device for enabling communication between terminals having different multimedia capabilities
5936625441Telephony system with a key for accessing multiple answering machines or mailboxes
5946625272Telemanagement system with single point of entry
5956625261Method, system and article of manufacture for bookmarking voicemail messages
5966625260System and method to enable the calling party to change the content of previously recorded voice mail messages
5976625258System and method for providing unified communication services support
5986625139Apparatus and methods for coordinating internet protocol telephone and data communications
5996622021System and method for implementing an automated communication response service
6006622015Method and apparatus for using electronic documents within a smart phone
6016621901Optimal dynamic agent state assignment
6026621900Automated right-party contact telephone system
6036621899Method and system for establishing voice communications using a computer network
6046621898METHOD OF COMMUNICATION BETWEEN AN AUTOMATIC BRANCH EXCHANGE AND A MESSAGING SYSTEM PROVIDING AT LEAST ONE VOICE SERVICE, AUTOMATIC BRANCH EXCHANGE AND MESSAGING SYSTEM IMPLEMENTING A METHOD OF THIS KIND
6056621800Message monitor application concept and implementation
6066618477System and method for non-intrusively displaying information to a user in a telecommunications system
6076615036Method and apparatus for storing data within a communication system
6086614903Methods and apparatus for service state-based processing of communications in a call center
6096614902Call-center call routing
6106614895Maintaining a customer database in a CTI system
6116614887Caller-controlled voice mail sub-mailboxes
6126614783Multimedia telecommunication automatic call distribution system using internet/PSTN call routing
6136611682Mobile telephone apparatus and method for call divert service
6146611590Enterprise-wide intelligent call center routing
6156611516Short message service support over a packet-switched telephony network
6166608888Methods and systems to provide a message in a messaging system without revealing an identity of the sending party
6176608887Voice messaging system with ability to prevent hung calls
6186606744Providing collaborative installation management in a network-based supply chain environment
6196606668System and method for least cost routing and managing multiple gatekeepers on a packet switched network
6206606648Method for handling accesses to a mailbox
6216606596System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through digital sound files
6226606373Controller for use with communications systems for generating a condensed text message index
6236603854System and method for evaluating agents in call center
6246603852Operator call-fielding scenario system
6256603847Incoming call routing system with integrated wireless communication system
6266603841System for consulting an electronic mail server
6276603838Voice messaging system with selected messages not left by a caller
6286603837Method and system to provide a global integrated messaging services distributed network with personalized international roaming
6296603775Dynamic allocation of communication resources within a communication system
6306601031Speech recognition front end controller to voice mail systems
6316600822Method for telephony call blending
6326600821System and method for automatically detecting problematic calls
6336600818System and method for changing A-number
6346600814Method, apparatus, and computer program product for reducing the load on a text-to-speech converter in a messaging system capable of text-to-speech conversion of e-mail documents
6356598021Method of modifying speech to provide a user selectable dialect
6366597783System and method for storing, routing, and tracking digital documents in a call center
6376597771Method of a message modification in a communication system and a device for performing the method
6386597765System and method for multiple language access in a telephone network
6396597685Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network
6406594502Dating system
6416594484Automated access by mobile device to automated telephone information services
6426594470System and method for remote management of call center operations
6436594357System and method of registering the identity of a telephone terminal in association with the identity of a computer terminal
6446594349System and method for automatically delivering messages to a telecommunications device
6456594269Interactive information transaction processing system on IP telephony platform
6466591097Methods and devices for deleting voicemails using a deletion page
6476590969Method to route an incoming call, telecommunication terminal, and destination terminal selection arrangement
6486590965Enhanced voice mail caller ID
6496587871System, method, and apparatus for converting voice mail to text and transmitting as an email or facsimile
6506587681Mail reception notifying system and mail reception notifying method
6516587557System and method of distributing outbound telephony services over a computer network
6526587556Skills based routing method and system for call center
6536587555Virtual PBX
6546587553Method and apparatus for protecting call privacy
6556587547System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone
6566587545System for providing expanded emergency service communication in a telecommunication network
6576584193System, method, and computer program product for network telephone queuing
6586584192Method and apparatus for skills-based task routing
6596584191Staffing-based percentage-allocation routing using real-time data
6606584184Method and system for an intelligent partitioned communication system
6616584181System and method for organizing multi-media messages folders from a displayless interface and selectively retrieving information using voice labels
6626584178Method and system for termination blocking of message delivery service in a switch-based telecommunication system
6636581105Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center
6646581067Method and system for providing administrative support
6656580904Method of providing directional assistance to a mobile telephone subscriber
6666580787Integration of voice mail, email, fax and personal calendar systems to automatically update messages
6676580786Message store architecture
6686580784System and method for urgent phone message delivery
6696577859Cellular phone system with outgoing message selection system
6706577727ACD tier based routing
6716577726Computer telephony integration hotelling method and system
6726577713Method of creating a telephone data capturing system
6736577712Distributed voice mail system
6746577605System, method and apparatus for automatically distributing multimedia calls
6756574599Voice-recognition-based methods for establishing outbound communication through a unified messaging system including intelligent calendar interface
6766574480Method and apparatus for providing intelligent emergency paging
6776574332Automatic call distribution system agent log-on with pseudo-port
6786574330Bus interface for automatic call distributor
6796574329Incoming call processing method, incoming call processing apparatus, and computer-readable recording medium having an incoming call processing program recorded thereon
6806574314Method for entering transaction data into data bases using transaction entry device
6816573911Communicating between stations
6826571211Voice file header data in portable digital audio recorder
6836570983Method and system for audibly announcing an indication of an identity of a sender of a communication
6846570980Method of distributing telephone calls to ordered agents
6856570970Calling-party-pays call processing for cellular and paging
6866570967Voice-data telephonic interface control system
6876570964Technique for recognizing telephone numbers and other spoken information embedded in voice messages stored in a voice messaging system
6886570963Call center for handling video calls from the hearing impaired
6896567508Communication device
6906567507System and method for automated return to messaging mailbox
6916567504Automated calling system with database updating
6926564321Systems and methods for storing, delivering, and managing messages
6936564261Distributed system to intelligently establish sessions between anonymous users over various networks
6946563921Automatic call director first in first out accessory
6956563920Methods and apparatus for processing of communications in a call center based on variable rest period determinations
6966563916System for transmitting a change in call queued/hold state across a communications network
6976563912System and method for providing integrated messaging
6986563815Packet communication system
6996563788Method and apparatus for call distribution and override with priority recognition and fairness timing routines
7006560330Rules-based queuing of calls to call-handling resources
7016560329Automated call routing system
7026560328Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality
7036560318Arrangement for managing notification preferences for notification delivery messages in an IP-based notification architecture
7046560222Systems and methods for multiple voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
7056560216Data network computing device call processing
7066557003Method and apparatus for multiple agent commitment tracking and notification
7076556826Communication valet device
7086556821Method and apparatus relating to wireless office system
7096556676Adapter card implementing a time-shared digital signal processor
7106556671Fuzzy-logic routing system for call routing with-in communication centers and in other telephony environments
7116556666Notification system for multimedia messaging systems
7126556664Public notification system and method
7136556663Guestroom telephone having single action message retrieval
7146556662Method and apparatus for providing dialed number verification
7156553220Data network command packet and telephone network call integration in enhanced services system
7166553114System for automatically predicting call center agent work time in a multi-skilled agent environment
7176553113System and methods for call decisioning in a virtual call center integrating telephony with computers
7186553112Call center system
7196553108Method of billing a communication session conducted over a computer network
7206553103Communication macro composer
7216553102System and method for fully integrating multiple business telephone systems with a single voice mail system
7226553101DOS-based card-type voice mail system
7236553099Device for indirectly forwarding messages in data and/or communications networks
7246549769System and method for integrating text messaging to an outbound call system
7256549612Unified communication services via e-mail
7266549539Platform-independent DNT intelligent network
7276546366Text-to-speech converter
7286546097Automatic call distribution system with signal generator and method
7296546092Video caller identification systems and methods
7306546087Method and system for enabling queue camp-on for skills-based routing
7316546084Voice mail system and method with subscriber selection of agent personalities telephone user interface address book and time zone awareness
7326546083System and method for placing a telephone call
7336546023Switch voice/data service extension to remote facilities
7346546005Active user registry
7356545589Method and apparatus for managing telecommunications
7366542602Telephone call monitoring system
7376542601Method and system for automated customer support services
7386542584Digital telephone system with automatic voice mail redirection
7396539538Intelligent information routing system and method
7406539419Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
7416539080Method and system for providing quick directions
7426539079Method and system for providing enhanced call waiting
7436535601Skill-value queuing in a call center
7446535600System for automatically routing calls to call center agents in an agent surplus condition based on service levels
7456535585System and method for notification upon successful message delivery
7466532446Server based speech recognition user interface for wireless devices
7476532286Method and system for processing a telephone call
7486532230Mixed-media communication apparatus and method
7496529870Identifying voice mail messages using speaker identification
7506529737Apparatus and method for sending a customized message to a telephony subscriber and establishing a direct operative connection therewith within the same telephone call
7516529602Method and apparatus for the secure storage of audio signals
7526529597System and method for automated contact management
7536529592Internet-based message delivery with PSTN billing
7546529587Method for screening active voice mail messages
7556529502Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
7566529500Unified messaging notification
7576526397Resource management facilitation
7586526135Automated competitive business call distribution (ACBCD) system
7596526128Partial voice message deletion
7606526127Message status retrieval system and method
7616526042System for initiating a call utilizing java-embedded email
7626526041Apparatus and method for music-on-hold delivery on a communication system
7636522743Routing calls to call centers
7646522727System for archiving voice mail messages
7656522724Apparatus and method that allow telephone callers to leave longer messages
7666522660Method and system for controlling reservation of data channels in automatic call distribution services
7676519327System and method for selectively retrieving messages stored on telephony and data networks
7686519324Method for recovering emergency calls at an operator station during a position failure
7696519252System and method for connecting a call to a mobile subscriber connected to the Internet
7706516051Testing voice message applications
7716513013System and method for providing expert referral over a network with real time interaction with customers
7726512825Queue-based distinctive ringing in a call center system
7736512818Method and system for releasing a voice response unit from a protocol session
7746512448Multilingual wireless messaging system
7756512415Telephonic-interface game control system
7766510455Electronic mail message checking system
7776510414Speech recognition assisted data entry system and method
7786510221System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities
7796510220Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location
7806507821System and method for providing information technology IT expert referral over a network
7816507817Voice IP approval system using voice-enabled web based application server
7826507647Bulk calling using voice over IP telephony
7836507643Speech recognition system and method for converting voice mail messages to electronic mail messages
7846505166System and method for providing expert referral over a network
7856504924Telemanagement system with single point of entry
7866504915Multiple node messaging system wherein nodes have shared access to message stores of other nodes
7876504913Call handling mechanism
7886504905System and method of testing voice signals in a telecommunication system

2002

7896502127Computer email with telephony support
7906502075Auto attendant having natural names database library
7916501839Method and apparatus for equitable call delivery
7926499023Data item evaluation based on the combination of multiple factors
7936498931CID message retrieval methods and devices
7946498842Switching system between a call center and public network
7956498835Method and system for providing visual notification in a unified messaging system
7966498797Method and apparatus for communication services on a network
7976498791Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
7986496709Apparatus and method for speed sensitive operation in a wireless communication device
7996496580Method and apparatus for servicing queued requests
8006496576Digital key telephone system and extension terminal device thereof
8016496501Method and apparatus for screening computer-telephony calls
8026493696Message forwarding of multiple types of messages based upon a criteria
8036493695Methods and systems for homogeneously routing and/or queueing call center customer interactions across media types
8046493673Markup language for interactive services and methods thereof
8056493447Contact server for call center for syncronizing simultaneous telephone calls and TCP/IP communications
8066493446Call center posting program
8076493432System for ensuring calling party privacy in a call screening system
8086493431Method and system for capturing telephone calls
8096493353Communications signaling gateway and system for an advanced service node
8106493321Systems and methods for providing communications through an alternate communication network
8116490614System and method for multimedia messaging system collaboration including proposal approval
8126490564Arrangement for defining and processing voice enabled web applications using extensible markup language documents
8136490350Monitoring system for telephony resources in a call center
8146490347Method and apparatus for providing telecommunications trunk group selection for use in a public network in accordance with customer preference
8156487533Unified messaging system with automatic language identification for text-to-speech conversion
8166487290Call routing based on local status evaluation
8176487287Dynamic concentration of announcement circuits
8186487278Method and system for interfacing systems unified messaging with legacy systems located behind corporate firewalls
8196487277Apparatus and method for improving the user interface of integrated voice response systems
8206484033Wireless communication system for location based schedule management and method therefor
8216483911Methods and apparatus for providing external access to executable call flows of a network application
8226483900Method and apparatus for obtaining telephone status over a network
8236483899Voice messaging system
8246480713System and method of accessing and recording messages at coordinate way points
8256480601Voice and data transfer from outbound dialing to inbound ACD queue
8266480599Telecommunications system and method for automatic call recognition and distribution
8276480598Methods and apparatus for automating the telephone operator services
8286480597Switch controller for a telecommunications network
8296480582E-mail server of a provider of e-mail services
8306480484Internet-intranet greeting service
8316477559Method and apparatus for remotely accessing an automatic transaction processing system
8326477494Unified messaging system with voice messaging and text messaging using text-to-speech conversion
8336477365Portable telephone communication system and portable telephone communication method
8346477241Sound recording controller for dealing speaking system
8356477240Computer-implemented voice-based command structure for establishing outbound communication through a unified messaging system
8366473787System for routing electronic mails
8376473786Data acquisition and remote administration system
8386473612Method for providing directory assistance services via an alphanumeric page
8396473505Call processing system for handling calls to a call center
8406473504Telemanagement system with single point of entry
8416470181Method and apparatus for simultaneous text and audio for sponsored calls
8426470080In-band signaling for routing
8436470077Apparatus and method for storage and accelerated playback of voice samples in a call center
8446466798System and method for automatically distributing communications to selected locations
8456466784Technique for monitoring and attempting to connect destination telephone and providing information assistance upon detection of unsatisfactory connection
8466466664Time slot based call pacing method and apparatus
8476466663Monitoring system client for a call center
8486466570Method of accessing service resource items that are for use in a telecommunications system
8496463346Workflow-scheduling optimization driven by target completion time
8506463293Method for preparing a terminal to be used in a system, and system and terminal
8516463149Web page synchronization system and method
8526463148Blending communications in a call center
8536463134Easy response system
8546463131System and method for notifying a user of an incoming communication event
8556463130Method and system for creating automated voice response menus for telecommunications services
8566460075Browser-based email system with user interface for audio/video capture
8576460057Data object management system
8586459788Call center resource processor
8596459787Method and system for delivery of individualized training to call center agents
8606459785Method of providing a dial-in function in telecommunication systems
8616459781Key telephone apparatus with call distribution function
8626459776System and method for personalized multimedia messaging
8636459774Structured voicemail messages
8646459697Integrated telephony network combining a packet data network and a dedicated--connection network
8656456841Mobile communication apparatus notifying user of reproduction waiting information effectively
8666456711Method for placing a call intended for an enhanced network user on hold while the enhanced network user is unavailable to take the call using a distributed feature architecture
8676456705Digital key telephone system and extension terminal device thereof
8686456700System and method for calling name delivery to voicemail systems
8696456616System and method transmitting data
8706456615Network telephony interface systems between data network telephony and plain old telephone service
8716456601Method and system to provide telephony tones and announcements in a packetized network environment
8726453341System for routing electronic mails
8736453164Intelligent telephone control system which allows subscribers to remotely control a plurality of call handling utilities
8746453039Method and apparatus for robust call routing
8756453038System for integrating agent database access skills in call center agent assignment applications
8766453023Voice mail intervention
8776453021Public display voice mail system
8786453018System and method for accessing a messaging service using a short dialing sequence
8796452937Card-based voice messaging system
8806449360Cleaning method for telephone number list and system implemented therefor
8816449358Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
8826449357Queuing status reporting apparatus
8836449356Method of multi-media transaction processing
8846449355Method and system for providing assistance to users of a service
8856449353Telecommunication number processing technique for a telephony server
8866449346Telephone-television interface statistical analysis system
8876449345Selective remote access of an audio messaging system
8886449343System and method for creation and conversion of electronic mail messages for delivery to telephone recipients
8896449342Recorded voice message summary
8906449287Short messaging method and system for airborne passengers
8916449270Dynamic re-routing
8926449260Multimedia automatic call distribution system
8936446115Automatic generation of graphically-composed correspondence via a text email interface
8946446114Messaging agent and method for retrieving and consolidating messages
8956445788Method and apparatus for providing fair access to agents in a communication center
8966445786Telemanagement system with single point of entry
8976445784Point-of-presence call management center
8986445779Method and apparatus for providing outbound voice-to-fax service
8996445778Telephone tag entertainment
9006445694Internet controlled telephone system
9016445682Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
9026442592Message center system
9036442550System and method in a collaborative data processing environment for customizing the quality of service on a per-client basis
9046442269Method and apparatus for integrating business data and transaction data in a transaction processing environment
9056442268Method of implementing a line group function in a communications network based on ITU-T H.323
9066442256System and method for establishing a call path through a private network
9076442247Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment
9086442246Multiple service announcement method
9096442245System and method for providing voice messaging services utilizing a network connection
9106442243Voice mail interface
9116442242Multifunction autoattendant system and method of operation thereof
9126438710Circuit and method for improving memory integrity in a microprocessor based application
9136438599Method and apparatus for establishing communication between a transaction initiator and a transaction processing system
9146438584Automatic generation of graphically-composed correspondence via a text email-interface
9156438222Method and system for processing a telephone call while on-line
9166438215Method and system for filter based message processing in a unified messaging system
9176437818Video conferencing on existing UTP infrastructure
9186434405Transmitting and receiving card selectively attached to portable phone or information terminal
9196434230Rules-based queuing of calls to call-handling resources
9206434223Telephone interface call processing system with call selectivity
9216434222Apparatus and method for automated multi-media messaging system information updating
9226434143Internet protocol telephony voice/video message deposit and retrieval
9236434121Telephone agent call management system
9246430285Method and apparatus for an automated caller interaction system
9256430284System and method for redirecting control of in-band signaling
9266430282Methods and apparatus for originating voice calls
9276430281Intelligent telecommunications network providing automated call booking, call reconnection and diary booking services
9286430272Message switching apparatus for processing message according to message processing procedure
9296430271Message delivery system
9306430177UNIVERSAL MESSAGING SYSTEM PROVIDING INTEGRATED VOICE, DATA AND FAX MESSAGING SERVICES TO PC/WEB-BASED CLIENTS, INCLUDING A CONTENT MANAGER FOR RECEIVING INFORMATION FROM CONTENT PROVIDERS AND FORMATTING THE SAME INTO MULTIMEDIA CONTAINERS FOR DISTRIBUTION TO WEB-BASED CLIENTS
9316430175Integrating the telephone network and the internet web
9326430174Communication system supporting simultaneous voice and multimedia communications and method of operation therefore
9336427010Systems and methods for providing voice mail services to ported numbers by supplying routing information via signaling network
9346427006Methods and apparatus for servicing directory assistance calls requesting non-published number information
9356427003Video caller identification systems and methods
9366427000Performing automated testing using automatically generated logs
9376426950Method of resource management at computer controlled telephony hardware
9386426769High-quality switched analog video communications over unshielded twisted pair
9396424709Skill-based call routing
9406424703Telephonic-interface lottery system
9416424702Method and system for termination blocking of message delivery service
9426421441Method and telephone network for switching telephone connections
9436421429Network-based system enabling image communications
9446421427Interactive voice response data transfer system and method
9456418465Messaging processing system and method
9466418306Common message waiting notification across landline and wireless telecommunications networks
9476418217Arrived call receiving system for supporting reception services using telephone and receiving method therefor
9486418216Caller-controller barge-in telephone service
9496418200Automatic synchronization of address directories for unified messaging
9506418146Integrated communication center functionality for WAP devices
9516417934Facsimile telecommunications system and method
9526415026Method of and system for enhanced call waiting in a telecommunications network
9536415021Technique for remotely reading E-mail using external telephone
9546415020Call on-hold improvements
9556411935Transaction sets for automated electronic ordering of telecommunications products and services
9566411805System and method for a network-based call continuation service
9576411708System and method for purging a call list
9586411707Circuit arrangement and method for announcement control
9596411704System and method for providing telephony services to remote subscribers
9606411700Telemanagement system with single point of entry
9616411687Call routing based on the caller's mood
9626411685System and method for providing unified messaging to a user with a thin web browser
9636411684Network-based multimedia communications and directory system and method of operation
9646411682Computer controlled paging and telephone communication system and method
9656411615Embedded web phone module
9666408177System and method for call management with voice channel conservation
9676408066ACD skill-based routing
9686408065Method and apparatus for intelligent data network call setup
9696408064Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center
9706408060Digital key telephone system and extension terminal device thereof
9716408055Electronic mail pop-up control system
9726407996Processing device network
9736405051Method and apparatus for using a B-answer signal to prevent a voice announcement in a group call
9746405035System and method for forwarding messages to a subscriber device
9756405033System and method for routing a call using a communications network
9766405032System and method for retrieving messages from a voice message system
9776404884Personalized assistance system and method
9786404883System and method for providing call statistics in real time
9796404879System and method for providing data connections between an agent and a database of a company
9806404874Telecommute server
9816404857Signal monitoring apparatus for analyzing communications
9826404856System for recording, annotating and indexing audio data
9836404762UNIVERSAL MESSAGING SYSTEM PROVIDING INTEGRATED VOICE, DATA AND FAX MESSAGING SERVICES TO PC/WEB-BASED CLIENTS, INCLUDING A SESSION MANAGER FOR MAINTAINING A SESSION BETWEEN A MESSAGING PLATFORM AND THE WEB-BASED CLIENTS
9846404747Integrated audio and video agent system in an automatic call distribution environment
9856400820Java enabled groupware
9866400808System and method for providing call subject information to a called party
9876400807Simulation of telephone handset
9886400711Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
9896396920System for selectively providing a higher level of directory assistance services
9906396919Telephone transaction support system and telephone call connection control system
9916396909Inter-system call transfer
9926396908Message transfer system
9936396907Unified messaging system and method providing cached message streams
9946396906Telephone answering system that automatically calls back a caller who has left a message
9956396849Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
9966396531Set top integrated visionphone user interface having multiple menu hierarchies
9976393278Method and system for transmitting call related information from a telecommunications network to a pager
9986393274Wireless telecommunication system having subscriber advanced personal service
9996393122Method and device for providing intermediate telephone service with enhanced network reliability
10006393108Voice messaging system which allows a remote user to return a call without disconnecting from a telephone line
10016393107Method and apparatus for creating and sending structured voicemail messages
10026393018Apparatus and methods enhancing call routing to and within call-centers
10036393017Virtual PBX system
10046393015Method and apparatus for automatic network connection between a small business and a client
10056392666Telephone call center monitoring system allowing real-time display of summary views and interactively defined detailed views
10066389400System and methods for intelligent routing of customer requests using customer and agent models
10076389293Method and apparatus for providing call screening on cordless telephone equipment using three-way calling
10086389276Systems and methods for providing voice mail notification from a separate voice mail system to mobile telephone
10096389133Method for telephony call blending
10106389132Multi-tasking, web-based call center
10116389115System and method for notifying a user of voice mail messages at a cell phone site
10126389114Method and apparatus for relaying communication
10136389113Dual-alerting paging system and monitoring of return call
10146389028Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center
10156389007Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call center
10166385646Method and system for establishing voice communications in an internet environment
10176385637Periodic process timer
10186385584Providing automated voice responses with variable user prompting
10196385446Call forwarding in a telecommunications network
10206385310Marking and screening telephone calls
10216385309System and method for storing and transferring information tokens in a communication network
10226385308Telephone system and method for personalized announcements
10236385307Apparatus and method for overriding an automatic answer function of a telephone answering device
10246385306Audio file transmission method
10256385305Video phone multimedia announcement message toolkit
10266385194Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
10276385191Extending internet calls to a telephony call center
10286381645Method of implementing push techniques in conventional web browsers
10296381640Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center
10306381633System and method for managing multimedia messaging platforms
10316381329Point-of-presence call center management system
10326381311Automated message system for a calling party
10336377793System and method of accessing and recording messages at coordinate way points
10346377671Digital key telephone system and extension terminal device thereof
10356377570Internet switch box, system and method for internet telephony
10366377568Method and apparatus for performing call matching for internet telephones in legacy call centers
10376377567System and method for distributing data collected from call center services
10386374223Internet to voice mail messaging
10396374215Signal processing apparatus based upon selective conversion of audio signal to text signal
10406373939Machine assisted system for processing and responding to requests
10416373938Device and method for generating a list of qualified call recipients
10426373937Method and apparatus for load-balancing of call processing between multiple call-destination sites and routing of calls by way of call-destination site control
10436373925Telephone calling party announcement system and method
10446373924Digital key telephone system and extension terminal device thereof
10456373836Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system
10466370574Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location
10476370508Interface engine for managing business processes within a multimedia communication-center
10486370382System and method for reducing wireless telecommunications network resources required to successfully route calls to a wireline network
10496370238System and method for improved user interface in prompting systems
10506370161Time synchronization of distributed computer telephony communication applications in a computer network
10516368205Voice mailbox in a GSM-system
10526366882Apparatus for converting speech to text
10536366785Telephone services
10546366668Method of routing calls in an automatic call distribution network
10556366667System for generating a list of qualified call recipients
10566366666Adjustment of call selection to achieve target values for interval-based performance metrics in a call center
10576366665Remote ACD data base modification via telephone
10586366658Telecommunications architecture for call center services using advanced interactive voice responsive service node
10596366652Method and apparatus for using a VM tone to prevent a voice announcement in a group call
10606366578Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for implementing language capabilities using the same
10616366575Extended access for automatic call distributing system
10626363430Methods and systems for providing an absent addressing service to customers in a communications network
10636363346Call distribution system inferring mental or physiological state
10646363339Dynamic vocoder selection for storing and forwarding voice signals
10656363145Apparatus and method for automated voice analysis in ACD silent call monitoring
10666363140Dialable screening profile
10676362838Method for consolidation of multiple data sources
10686360245Computerized communication system for voice and data services
10696359982Methods and apparatus for determining measures of agent-related occupancy in a call center
10706356948Method and apparatus for managing data
10716356634System for pre-recording and later interactive playback of scripted messages during a call engagement
10726356632Call selection and agent selection in a call center based on agent staffing schedule
10736356630Telephone calling card service system integrating virtual destination numbers
10746356626Point to point voice message processor, method and recording/playback device
10756356554Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
10766353667Minimum interruption cycle time threshold for reserve call center agents
10776353660Voice call processing methods
10786353608Host connect gateway for communications between interactive voice response platforms and customer host computing applications
10796353382Message control method in a two-way communication system
10806351762Method and system for log-in-based video and multimedia calls
10816351524Toll saving method and apparatus for a remote access system
10826351523Method and apparatus for management of EMail originated by thin client devices
10836351522Method for providing a delivery confirmation of message deliveries made in a telephone network
10846350066Systems and methods for storing, delivering, and managing messages
10856349137Apparatus and method for providing support software for an agent workstation of an automatic call distributor
10866349134Telephonic-interface statistical analysis system
10876347139System for automatically routing calls to call center agents in an agent surplus condition based on agent occupancy
10886347134Recording and playing voicemail with improved DTMF detection
10896345305Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions
10906345094Inbound/outbound call record processing system and method
10916345093System and method for providing automated take back and transfer functionality to a computer telephony system
10926343314Remote participant hold and disconnect during videoconferencing
10936343074Systems and methods for multiple mode voice and data communications using intelligenty bridged TDM and packet buses and methods for performing telephony and data functions using the same
10946341160Answering machine for transmitting messages to remotely accessible user account
10956339593Network telephony interface systems between data network telephony and plain old telephone service including CTI enhancement in the data network
10966339591System and method for transmitting voice messages through the internet
10976337977Roving voice mail
10986337906Apparatus and method for coupling an automated attendant to a telecommunications system
10996337905System for controlling automatic call distribution service
11006337904Automated survey control routine in a call center environment
11016337898Method for monitoring voicemail calls using ADSI capable CPE
11026337857Computer telephony integrated network
11036335965Voice-data telephonic interface control system
11046335963System and method for providing notification of a received electronic mail message

2001

11056334152Information system
11066334103Voice user interface with personality
11076334054Wireless telephone with improved pager mode
11086334053Procedure and system for providing an answering service
11096333980Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents
11106333979Method and apparatus for assigning incoming communications to communications processing centers
11116333973Integrated message center
11126333919Methods and arrangement in a communication system
11136332154Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
11146332085Integrated telecommunication system and method with voice messaging and local area paging
11156332082Personal communicator telephone system
11166330327Intelligent area code update system and method
11176330325Automatic log-off signaling for telephone systems
11186330317Call blocking system
11196330243System and method for providing an electronic chat session between a data terminal and an information provider at the request of an inquiring party input into the data terminal
11206327364Reducing resource consumption by ACD systems
11216327363Method and system for automated customer services
11226327362System and method including dynamic differential treatment in workflows and contact flow
11236327356Call forwarding on busy or no answer when call waiting is active
11246327354Methods, systems, and articles for providing a family telecommunication service
11256327347Calling party identification authentication and routing in response thereto
11266327344Enhanced network subscriber service (ENSS)
11276327343System and methods for automatic call and data transfer processing
11286327342E911 backup system for emergency 911 call answering systems
11296324282Method and system for delivery of individualized training to call center agents
11306324276Point-of-presence call center management system
11316324263Digital telephone system with automatic routing based upon caller ID
11326324262Method and system for automated delivery of nontruncated messages
11336323894Commercial product routing system with video vending capability
11346320956Multiple client remote agent network method
11356320951Transfer-connect telephony services utilizing automated audio systems
11366320941Stand alone electronic mail notifying device
11376317594System and method for providing data to a wireless device upon detection of activity of the device on a wireless network
11386317487Method for managing message by using a personal computer as an operator console in a private branch exchange system
11396317485System and method for integrating notification functions of two messaging systems in a universal messaging system
11406317484Personal telephone service with transportable script control of services
11416314178Method and apparatus for enabling interaction between callers with calls positioned in a queue
11426314177Communications handling center and communications forwarding method using agent attributes
11436314176Third party call control
11446314175System and method for redirecting control of in-band signaling
11456314168Method for output handling of messages stored in mailboxes of a message storage system of a telecommunications system
11466314124Method and system for remote answer of a telephone call
11476314089Creating and using an adaptable multiple-contact transaction object
11486313732Advertiser pays information and messaging system, apparatus and method
11496311231Method and system for coordinating data and voice communications via customer contract channel changing system using voice over IP
11506311057Method of calling a mobile station in a mobile telephone system
11516310951Reassignment of agents
11526310949Intelligent communications networks
11536310948Method and apparatus for analyzing international long distance dialing errors and automatically completing a call
11546310947One number LAN based calendar
11556310945Three tier client/server model for legacy switches
11566310941Method and apparatus for facilitating tiered collaboration
11576310939Method and apparatus for screening a call as the call is transmitted to voice mail
11586308075Method and apparatus for routing short messages
11596308062Wireless telephony system enabling access to PC based functionalities
11606307931System and method for allowing communication between networks having incompatible addressing formats
11616304653Method and apparatus for intelligent data network call setup
11626304645Call processing system with resources on multiple platforms
11636304637Method and apparatus for establishing and facilitating a direct quality voice call to a telephone extension on behalf of a client computer
11646304636Forwarding voice messages to a called party using electronic mail
11656304573Method and apparatus for transmitting and receiving electronic voice messages
11666304565Method of completing long distance pots calls with IP telephony endpoints
11676301608Method and apparatus providing personalized mailbox filters
11686301474Mobility extended telephone application programming interface and method of use
11696301354Method and apparatus for entertaining callers in a queue
11706301349Method and system to connect an unanswered forwarded communication directly to a voice mail service
11716301246Silent monitoring in a voice-over-data-network environment
11726301245Universal Messaging system providing integrated voice, data and fax messaging services to PC/web-based clients, including a large object server for efficiently distributing voice/fax messages to web-based clients
11736298232Voice mail service notification between mobile systems
11746298231Methods, systems, and devices for transmitting messages to wireless devices
11756298130Metadata-based network routing
11766298128Unified directory for caller ID and electronic mail addresses
11776298062System providing integrated services over a computer network
11786298045Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
11796295552Gateway apparatus for transferring voice mail to an electronic mail server or transferring electronic mail to a voice mail apparatus
11806295551Call center system where users and representatives conduct simultaneous voice and joint browsing sessions
11816295354Method for incoming call answering for automatic call distributors
11826295353Arrangement for efficiently updating status information of a network call-routing system
11836295352Switching system for automatic call distribution and new operation training
11846295346Automated emergency notification system
11856295344Telephone travel card system under the control of its customers
11866295342Apparatus and method for coordinating user responses to a call processing tree
11876295341Network based voice mail with call screening
11886292909Apparatus for testing communication equipment
11896292823Method and apparatus for communicating messages of varying protocols over a single communications network
11906292799Method and apparatus to automatically address a voice mail reply to a voice mail message
11916292669Routing short messages
11926292555System, method and storage medium for connection to operator
11936292547Telephonic-interface statistical analysis system
11946292482Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses
11956292480Electronic communications manager
11966289373Method of processing E-mail in an automatic call distributor
11976289094External positivistic forward transfer in call routing systems
11986289084Apparatus, method and system for personal telecommunication call screening and alerting
11996289083Method of identifying a location of a source of an emergency call in a call center environment
12006289025Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
12016286033Method and apparatus for distributing computer integrated telephony (CTI) scripts using extensible mark-up language (XML) for mixed platform distribution and third party manipulation
12026285752Automated right-party contact telephone system
12036285745Analog terminal internet access
12046282284Method and system for establishing voice communications using a computer network
12056282283Optimization of agent transfers in call blending
12066282282Call center outbound/inbound balance system
12076282281Method of providing telecommunications services
12086282276Method of billing a value-added call
12096282270World wide web voice mail system
12106282269Voice mail on the internet
12116279124Method and system for testing hardware and/or software applications
12126278978Agent scheduling system and method having improved post-processing step
12136278777System for managing agent assignments background of the invention
12146278776Outbound switch pacing
12156275575Method and system for coordinating and initiating cross-platform telephone conferences
12166275570System and method of provisioning subscribers in a messaging environment comprising two messaging systems
12176272347Automatic call distribution based on physical location of wireless terminals
12186272216Customer self routing call center
12196272215Intelligent call redirection
12206269336Voice browser for interactive services and methods thereof
12216269151System and method for delivering voice messages to voice mail systems
12226266524Method and system for call screening
12236266407Telephony system command scheduler and precedent processor
12246266400Method for customizing and managing information in a voice mail system to facilitate call handling
12256266341Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
12266266340Systems and methods for multiple voice data communication which includes interface cards including configurable clocks that are dynamically coupled to a TDS bus
12276263202Communication system and wireless communication terminal device used therein
12286263072Computer telephony integrated network
12296263066Multimedia managing and prioritized queuing system integrated with intelligent routing capability
12306263065Method and apparatus for simulating central queue for distributing call in distributed arrangement of automatic call distributors
12316263064Centralized communication control center for visually and audibly updating communication options associated with communication services of a unified messaging system and methods therefor
12326263061Digital button telephone system and extension terminal for the same
12336263059Communication apparatus and storage medium
12346263056Calling-party-pays call processing for cellular and paging
12356263052Autointeraction communication system
12366263051System and method for voice service bureau
12376263049Non-random call center supervisory method and apparatus
12386260060Method and apparatus for enhancing a message preview mode in a messaging unit
12396259786Intelligent virtual queue
12406259785System and method for dynamically altering digital voice mixing location in ACD silent monitoring
12416259774Apparatus and methods for coordinating telephone and data communications
12426259772Message delivery system with special features
12436259770DPNSS VRU with single channel transfer
12446256661Method and apparatus for connecting terminals in a remote consulting system
12456256381System and method for identifying a data record associated with a transferred telephone call
12466256380Methods for processing operator service system calls
12476252947System and method for data recording and playback
12486252946System and method for integrating call record information
12496252943Telephone network having dual gateway interconnection architecture for handling emergency services
12506249809Automated and interactive telecommunications system
12516249808Wireless delivery of message using combination of text and voice
12526249674Emergency disablement of termination restrictions
12536249570System and method for recording and storing telephone call information
12546247065Messaging platform process
12556246983Text-to-speech e-mail reader with multi-modal reply processor
12566246871Method and apparatus for providing access of messages to multiple recipients in cellular networks
12576246759Call overflow system and method for overflowing telephone calls between telephonic switches
12586246758Method of providing telecommunication services
12596246752System and method for data recording
12606243448Video caller identification systems and methods
12616243444Apparatus and method for local intercept and service of long-distance calls
12626243443Method of making available content resources to users of a telephone network
12636243092Transaction flow editing tool
12646240391Method and apparatus for assembling and presenting structured voicemail messages
12656240170Method and apparatus for automatic language mode selection
12666236723Computer/telephony integration logging application
12676236722Method and system for using TCAP signaling for improved call setup from a virtual switching point
12686236720Distributed subscriber adjunct services system
12696236717Simultaneous voice/data answering machine
12706233333CTI integration of telephonic calls moved between switches of an automatic call distributor
12716233332System for context based media independent communications processing
12726233322Message storage systems and methods using filters
12736233319Method and system for delivering messages to both live recipients and recording systems
12746233318System for accessing multimedia mailboxes and messages over the internet and via telephone
12756233317Multiple language electronic mail notification of received voice and/or fax messages
12766233315Methods and apparatus for increasing the utility and interoperability of peripheral devices in communications systems
12776230197Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center
12786230133Home office communication system and method
12796230007Method and apparatus for detecting message waiting signal
12806230003Telephone calling card having a wireless receiver for receiving notification of arrived messages
12816229888System and method for operating a plurality of call centers
12826229881Method and apparatus to provide enhanced speech recognition in a communication network
12836229880Methods and apparatus for efficiently providing a communication system with speech recognition capabilities
12846226363Method and system for the recording and selective accessing of messages using a computer, a remote unit, and a public communication system
12856226360System and method for delivery of pre-recorded voice phone messages
12866226359Voice mail source address indentification blocking
12876226287System and method for integrating voice on network with traditional telephony
12886225998Visual design of workflows for transaction processing
12896223213Browser-based email system with user interface for audio/video capture
12906223046System and method for coordinating notification requests for terminal availability
12916222919Method and system for routing incoming telephone calls to available agents based on agent skills
12926222918Call distribution facility
12936222909Audio note taking system and method for communication devices
12946219638Telephone messaging and editing system
12956219542Method and apparatus for message transmission verification
12966219415Call hold state notification across a communications network
12976219087Interactive video communication in real time
12986216106Method and arrangement in a communication network
12996215865System, method and user interface for data announced call transfer
13006215860Elastic buffer for data storage with speech data
13016215859Delivery of urgent messages by integrated forced delivery and voice mailbox
13026215858Analog terminal internet access
13036215857System, method and apparatus for direct voice mail access and blocking
13046215854Digital signal processor-based telephone test set analyzing and displayed multiple signal parameter data for terminal mode and line monitor mode operation
13056215783Private IP telephony backbone linking widely-distributed enterprise sites
13066212550Method and system in a client-server for automatically converting messages from a first format to a second format compatible with a message retrieving device
13076212547UTP based video and data conferencing
13086212265Method and apparatus for electronic mail notification
13096212261Internet-based telephone call manager
13106212192Method and apparatus for synchronizing information browsing among multiple systems
13116212178Method and apparatus for selectively presenting media-options to clients of a multimedia call center
13126208970Method and system for estimation of a source of a voice signal
13136208966Telephone network service for converting speech to touch-tones
13146208852Telephone, telephone exchange system, storage medium and method incorporating suspend service
13156208731Multisensing circuitry for class signals and stutter dial tone in visual message waiting indicator
13166208725Arrangement for controlling remote telephones
13176208723System and method for enhanced automatic recall
13186208717Method for migrating or altering a messaging system
13196208658Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same
13206208638Method and apparatus for transmission and retrieval of facsimile and audio messages over a circuit or packet switched network
13216205412Methods in computer simulation of telephony systems
13226205330System and host arrangement for transmission of electronic mail
13236205215Method of and system for providing network-initiated multilingual operator assistance
13246205206Integrating a voice messaging function card over a public branch exchange (PBX) backplane
13256203192System and method for automatically delivering messages to a telecommunications device
13266201956Voice mail based billing delivery system
13276201950Computer-controlled paging and telephone communication system and method
13286201858Multiple terminal message indicator for a telecommunications network
13296201804Network telephony interface systems between data network telephony and plain old telephone service including CTI enhancement
13306199096Method and apparatus for synchronizing information browsing among multiple systems
13316198916Call screening in wireless systems
13326198814System and method for entering call outcome records in a computer database in an outbound predictive dialing application
13336198808Controller for use with communications systems for converting a voice message to a text message
13346196893Toy with personalized voice message and system for remote recording of message
13356195426Service providing customized information to queuing customers
13366195424Automatic person-following communication system
13376195418Telephone system having a callback capability and method for connecting a recipient of a message to a caller
13386195357Interactive information transaction processing system with universal telephony gateway capabilities
13396195345High capacity multimedia messaging exchanges
13406192344Messaging server language configuration method and apparatus
13416192122Call center agent selection that optimizes call wait times
13426192121Telephony server application program interface API
13436192116System and method for generating CID/CIDCW information with a user inputted message
13446192112Medical information system including a medical information server having an interactive voice-response interface
13456192111Abstracting system for multi-media messages
13466192108Performing automated testing using automatically generated logs
13476192050Method and apparatus for inquiry response via internet
13486188762Web call center/PSTN to TCPIP internet network
13496188761System and method for providing operator and customer services
13506188755Key telephone system having a plurality of telephone numbers to key telephone set
13516188751Call processing system with call screening
13526188673Using web page hit statistics to anticipate call center traffic
13536185603Method and system for delivery of e-mail and alerting messages
13546185294Method and apparatus for installing telephone intercom-voice messaging apparatus at doorbell for dwelling
13556185292Skill-based real-time call routing in telephony systems
13566185288Multimedia call signalling system and method
13576185287Parallel data transfer and synchronization
13586185286Apparatus and method for improved dial-type recognition
13596185283Telephone system providing personalized telephone features
13606182041Text-to-speech based reminder system
13616182032Terminal switching to a lower speech codec rate when in a non-acoustically coupled speech path communication mode
13626181935Mobility extended telephone application programming interface and method of use
13636181928Method and apparatus for event notification for wireless devices
13646181926Integrated voice mail system for CDMA network
13656181788Uniform control of mixed platforms in telephony
13666181781Voice mail system that downloads an applet for managing voice mail messages
13676181780Telephonic voice message store and forward method having network address and voice authentication
13686181776Network management of automatic call distributor resources
13696181694Systems and methods for multiple mode voice and data communciations using intelligently bridged TDM and packet buses
13706181366Video switching system, video communications system and method for establishing video communications with a telephonic switch
13716178331System and process for allowing wireless messaging
13726178322Message waiting notification using ANSI-41 network messaging protocols
13736178240Method and apparatus for entertaining callers in a queue
13746178239Telephony call-center scripting by petri net principles and techniques
13756175858Intelligent network messaging agent and method
13766175822Method and system for providing network based transcription services
13776175621Priority call on busy
13786175617Key telephone apparatus with [automatic] call distribution function
13796175616Method and apparatus for obtaining telephone status over a network
13806175564Apparatus and methods for managing multiple internet protocol capable call centers
13816175563Parallel data transfer and synchronization in computer-simulated telephony
13826175562Switchless call processing
13836173266System and method for developing interactive speech applications
13846173259Speech to text conversion
13856173053Optimizing call-center performance by using predictive data to distribute calls among agents
13866173052Blending communications in a call center
13876173043Telephonic voice message transmission control method
13886170011Method and apparatus for determining and initiating interaction directionality within a multimedia communication center
13896169904System and method for automatically distributing communications to selected locations
13906169893Wireless communication system that supports multiple standards, multiple protocol revisions, multiple extended services and multiple extended services delivery options and method of operation therefor
13916169798System and method for automatic call
13926169787Telephone transaction support system
13936169786Method for accomplishing complete re-dial

2000

13946167395Method and apparatus for creating specialized multimedia threads in a multimedia communication center
13956167254Coordination of message writing indications among a plurality of independent communication systems
13966167128Method and apparatus for controlling a telephone system
13976167127Telephone system using recorded messages to make outbound announcements
13986163607Optimizing call-center performance by using predictive data to distribute agents among calls
13996163606System for providing virtual called party identification in a voice mail system
14006163536Communication system including a client controlled gateway for concurrent voice/data messaging with a data server
14016163535Distributed voice processing system
14026161020Mobile radio terminal with SMS function for transmitting short message and method for controlling the same
14036161007Method and apparatus for processing multiple types of incoming communication
14046160877Method of screening and prioritizing an incoming call
14056157829Method of providing temporary access of a calling unit to an anonymous unit
14066157827Voice mail system
14076157814Wireless subscriber unit and method for presenting advertisements as a message indicator
14086157655Method for estimating telephony system-queue waiting time in an agent level routing environment
14096154645Method and apparatus for using a MS tone to prevent a voice announcement in a group call
14106154533System and method for providing multiple configurable dialing plans in a call processing platform
14116154528System and method for storing and transferring information tokens in a low network communication
14126154465Systems and methods for multiple mode voice and data communications using intelligenty bridged TDM and packet buses and methods for performing telephony and data functions using the same
14136151387Telephonic-interface game control system
14146151357Method and apparatus for displaying a visual indication of a transmission status
14156148329Method and system for maintaining the format of messages in a messaging system database
14166148287Voice data transmission/storage system
14176148065Telephonic-interface statistical analysis system
14186148063Semi-interruptible messages for telephone systems making voice announcements
14196144938Voice user interface with personality
14206144730Method of optimum call distribution using an intelligent network and system thereof
14216144670Method and apparatus for establishing and facilitating a voice call connection from a client computer to a PSTN extension
14226144363Message status display
14236141413Telephone number/Web page look-up apparatus and method
14246141412Unscheduled event task processing system
14256141328Method and system for two-way negotiated call hold
14266138139Method and apparatus for supporting diverse interaction paths within a multimedia communication center
14276138096Apparatus for speech-based generation, audio translation, and manipulation of text messages over voice lines
14286137874Method of using carrier information for enhanced call data processing by a telecommunications provider
14296137864Specifiable delete times for voice messaging
14306137862Failover mechanism for computer/telephony integration monitoring server
14316134530Rule based routing system and method for a virtual sales and service center
14326134433System and method of forwarding data calls in a radio telecommunications network
14336134432System and process for allowing wireless messaging
14346134318System and method for telemarketing through a hypertext network
14356134315Metadata-based network routing
14366134312Method for remotely controlling a telephone loop/channel from another telephone loop/channel
14376130942Skills-based automatic call distribution system
14386130933Apparatus and methods for coordinating telephone and data communications
14396128380Automatic call distribution and training system
14406125178Method and apparatus for enabling interaction between callers with calls positioned in a queue
14416125126Method and apparatus for selective call forwarding
14426122484Method and apparatus for processing telephone calls
14436122365Method and apparatus for load-balancing of call processing between multiple call-destination sites and routing of calls by way of call-destination site control
14446122364Internet network call center
14456122360Negotiated routing in telephony systems
14466122359System for coordinating calls between an adjunct device and a switching system
14476122358Operator connection control method
14486122348System and method for managing incoming communication events using multiple media options
14496122346Telephone on-hold response system
14506122290Multimedia conversion apparatus and conversion system
14516118866Emergency call load management for call centers
14526118865Automated survey control routine in a call center environment
14536118861Calling party invoked held call monitoring
14546115737System and method for accessing customer contact services over a network
14556115602Method and system for call screening
14566115457Marking and screening telephone calls
14576115455Method and apparatus for dynamically creating message mailboxes
14586111947Intelligent services network adjunct processor
14596111937Apparatus and method for automatically determining whether a telephone service user speaks the language of the service
14606108711Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions
14616108632Transaction support apparatus
14626108410Methods and apparatus for automating the detection, reporting and correction of operator input errors
14636104999Transaction sets for automated electronic ordering of telecommunications products and services
14646104912Meet-me telephone system with subscriber notification feature
14656104802In-band signaling for routing
14666104801Escalatory reactive call routing
14676104799Customer defined call setup
14686104797Method and system for an intelligent partitioned communication system
14696104788Apparatus and method for using a telephone for remote scheduling
14706101393Selective acceptance of short message service (SMS) messages in a cellular telephone network
14716100891Call center agent interface and development tool
14726097963Method of providing a multiple mobile subscriber access group in a radio telecommunications network
14736097941User interface for voice message access
14746097806ACD with multi-lingual agent position
14756097794Host computer digital signal processing system for communicating over voice-grade telephone channels
14766097792Interactive method and apparatus for the generation of leads
14776097791Voice-messaging system with non-user outcalling and auto-provisioning capabilities
14786094479Computer telephony integration gateway
14796094475Apparatus and method for controlling automatic answering service of portable telephone in a base station unit
14806091811Ringing technique in automatic call distribution
14816091805Computerized voice response system
14826091801Emulator for a telephone system
14836091736Message storing and reproducing system separately comprising processors and storages
14846088443Intelligent services network adjunct processor
14856088442Automatic wireless alerting on an automatic call distribution center
14866088441Arrangement for equalizing levels of service among skills
14876088435Interactive telephone networking service
14886088428Voice controlled messaging system and processing method
14896085231Method and system for delivering a voice message via an alias e-mail address
14906085101Communications network having a multicast capability
14916084957Method for setting up a telephone connection and an exchange system
14926084950Audio communications device adapter
14936083280Method of improving a processing efficiency of an automatic data processing system
14946081592Automatic call-work director
14956081591Signaling network gateway device and method for use in a signaling network
14966081291Methods and systems for multimedia communication via public telephone networks
14976080202Universal compatibility software system for services in communication and information processing networks
14986078650Telephone system integrated text based communication processes to enhance access for TDD and/or TTY devices
14996078580Operator status server for voice over data
15006078325Object oriented customer information exchange system and method
15016076093Real-time interactive directory
15026075848Call patterns in a communications network
15036075846Unified system for exchanging data between a terminal and access means via a telephone network, and access means, and terminal
15046073165Filtering computer network messages directed to a user's e-mail box based on user defined filters, and forwarding a filtered message to the user's receiver
15056072864Transfer-connect telephony services utilizing automated audio systems
15066072862Adaptable method and system for message delivery
15076070241Third party verification system and method
15086070142Virtual customer sales and service center and method
15096069948Procedure and system for ensuring emergency communication
15106069940Apparatus and method for adding a subject line to voice mail messages
15116069939Country-based language selection
15126069888Integrated voice mail system for CDMA network
15136067516Speech and text messaging system with distributed speech recognition and speaker database transfers
15146067443Communicator for a telephone system
15156067357Telephony call-center scripting by Petri Net principles and techniques
15166067350Long distance telephone communication system and method
15176067348Outbound message personalization
15186064955Low complexity MBE synthesizer for very low bit rate voice messaging
15196064876Mobile communications system and method with message storing function
15206064874Method for providing calling services during attempt to complete customer call while muting ringing
15216064731Arrangement for improving retention of call center's customers
15226064730Customer-self routing call center
15236064723Network-based multimedia communications and directory system and method of operation
15246064667Apparatus and methods enhancing call routing to and within call centers
15256061434Video caller identification systems and methods
15266061433Dynamically changeable menus based on externally available data
15276061347ACD with packet data based agent interconnect
15286058435Apparatus and methods for responding to multimedia communications based on content analysis
15296058415System and method for integration of communication systems with computer-based information systems
15306058180Automatic person-following communication system
15316058163Method and system for monitoring call center service representatives
15326055495Speech segmentation
15336055423Method for updating message waiting number count for a mobile telephone in an ANSI41 network
15346055308Method and system for determining and using multiple object states in a computer telephony integration system
15356055307System and method for selecting agent destinations and monitoring calls made to network customers
15366055302System and method for incoming and outgoing interrogations for store-and-forward services
15376052460Arrangement for equalizing levels of service among skills
15386052367Client-server system
15396049603Method for eliminating telephone hold time
15406049602Virtual call center
15416049596Individualized system for exchanging data between a terminal and access means via a telephone network, and terminal, and access means
15426049547Lookahead interflow of traffic among a plurality of serving sites of one customer
15436047060Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center
15446047058Communication system of at least two private branch exchanges having a team function
15456047053Network based knowledgeable assistant
15466046762Multimedia telecommunication automatic call distribution system
15476044382Data transaction assembly server
15486044368Method and apparatus for multiple agent commitment tracking and notification
15496044355Skills-based scheduling for telephone call centers
15506044275System and method for time defined delivery of short message service messages
15516044247Methods and apparatus for paging systems
15526044146Method and apparatus for call distribution and override with priority
15536044145Telecommutable platform
15546044144Network call parking manager
15556044143Non-notified centralized operator in private telecommunication network
15566044142Method and arrangement for integrating intelligent network services with operator assisted services
15576044140Computer controlled call processor
15586044135Telephone-interface lottery system
15596044134Messaging system and method
15606041227Method and apparatus for reducing transmission time required to communicate a silent portion of a voice message
15616041116Method and apparatus for controlling outbound calls
15626041114Telecommute server
15636041103Interactive call identification
15646038544System and method for determining the performance of a user responding to a call
15656038310Service node for a telephony network
15666038302Methods and apparatus for processing phantom calls placed via computer-telephony integration (CTI)
15676038293Method and system for efficiently transferring telephone calls
15686038199Portable digital audio recorder with adaptive control configurations
15696035190Method for monitoring the connection between the subscriber and the destination telephone and providing directory assistance upon demand
15706035021Telephonic-interface statistical analysis system
15716035018Access, selection, and downloading of a pre-recorded outgoing greeting message for a voice messaging system from an external source
15726035017Background speech recognition for voice messaging applications
15736032039Apparatus and method for notification and retrieval of voicemail messages in a wireless communication system
15746031902Dealing communication system
15756031896Real-time voicemail monitoring and call control over the internet
15766031895Network-based multimedia communications and directory system and method of operation
15776028925Telephonic switching system, telephonic switch and method for servicing telephone calls using virtual memory spaces
15786028921Method and system for delivery of a message to a display unit
15796026157Device for upgrading a reporting system
15806026156Enhanced call waiting
15816026153Personal communicator telephone system
15826026149Method and apparatus for managing telecommunications
15836026087Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer
15846023700Electronic mail distribution system for integrated electronic communication
15856023681Method and apparatus for predicting queuing delays
15866021428Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center
15876021190Method and apparatus for receiving and processing an incoming call
15886021181Electronic voice mail message handling system
15896021178System and method for detecting types of signals in messaging systems
15906021176Method for monitoring incoming calls to a user's premises on a pots telephone line
15916018579Call center services for local calls using local number portability
15926018578Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
15936018577Data messaging method
15946016344Telephonic-interface statistical analysis system
15956016336Interactive voice response system with call trainable routing
15966014711Apparatus and method for providing electronic mail relay translation services
15976014647Customer interaction tracking
15986014559Method and system for delivering a voice mail notification to a private base station using cellular phone network
15996014439Method and apparatus for entertaining callers in a queue
16006014436Telecommunications answering feature method and apparatus
16016014430Message system
16026014429Two-way wireless messaging system with transaction server
16036014428Voice templates for interactive voice mail and voice response system
16046014427Voice mail with embedded executable responses
16056011845Method and system for two-way call holding using an intelligent communication device
16066011844Point-of-presence call center management system
16076011834Apparatus and method for providing automatic telephone response service by using intelligent peripheral system
16086011833Talking bouquet
16096011832Multiple service announcement system and method
16106011792Escalatory reactive call routing

1999

16116009162Telecommunication feature for exchange of translation information between a computer and a telecommunication switching system
16126009149Automated calling system with database updating by callee
16136009082Computer-based multifunction personal communication system with caller ID
16146006189Method and apparatus for storing and forwarding voice signals
16156005932Dynamic schedule profiler for ACD
16166005928Method and system for automatic distribution addressing
16176005922Voice mail system and method of inter-voice mail system communication
16186005920Call center with fault resilient server-switch link
16196005845System and method for IP-activated call setup
16206003070E-mail system and interface for equipment monitoring and control
16216002760Intelligent virtual queue
16226002753Method and apparatus for interfacing computers to exchange telephone call business information
16236002751System and method for improved mail networking
16246002750Method and system for providing integrated wireline/wireless voice messaging service
16256002749Telephone system integrated text based communication apparatus and systems to establish communication links to TDD and/or TTY devices and other telephone and text server systems
16266002719Two way messaging system with non-real time voice compression and decompression
16275999985Method and apparatus for storing, searching and playback of items of information of a multimedia electronic mail system
16285999965Automatic call distribution server for computer telephony communications
16295999617Dialing control method
16305999611Subscriber interface for accessing and operating personal communication services
16315999609Computer-telephony (CT) system including an electronic call request
16325999595Location-specific method and system for processing message storage
16335999594Control of transmission of electronic mail in voice message form
16345995826Methods for conditional tone responsive reconnection to directory assistance center
16355995615External positivistic forward transfer in call-routing systems
16365995614Dynamic requeing to avoid latency in call-routing systems
16375995610Cooperative call processing across public and private intelligent networks
16385995596System and method for coordination of multimedia messages across multiple systems
16395995595Method of sharing and transferring information between ISDN telephones
16405995594System and method for message notification in a multimedia messaging system
16415991720Speech recognition system employing multiple grammar networks
16425991645Wireless telephone headset system with automatic log on/log off detection
16435991395Implementation of call-center outbound dialing capability at a telephony network level
16445991394Method and system for establishing voice communications using a computer network
16455991393Method for telephony call blending
16465991392Agent-initiated dynamic requeing
16475991391Dynamic re-routing
16485991390Method and apparatus for teleworking from remote terminals
16495991387Monitoring and controlling channels to improve the interface of calls
16505991373Reproduction of a voice and video session
16515991370Voice messaging system and method providing message delivery verification
16525991369System and method for message delivery for non-published directory numbers to voice mail boxes
16535991365Remote phone-based access to a universal multimedia mailbox
16545987317Automatic public/autonomous system message waiting indicator (MWI) recognition
16555987118Method and computer program logic for providing an intelligent network operator console with enhanced services
16565987117Method of dynamic load sharing between systems with automatic telephone call distributors
16575987116Call center integration with operator services databases
16585987115Systems and methods for servicing calls by service agents connected via standard telephone lines
16595987109Key telephone apparatus with call distribution function
16605987103Telephone/transaction entry device and system for entering transaction data into databases
16615987102Method and apparatus for bridging a voice call including selective provision of information in non-audio to the caller
16625987100Universal mailbox
16635983187Speech data storage organizing system using form field indicators
16645982879Telephone headset amplifier and method of operation
16655982873Waiting-call selection based on objectives
16665982858System for providing automatic voice messaging in a digital network environment
16675982857Voice recording method and system providing context specific storage and retrieval
16685982856Network-based multimedia communications and directory system and method of operation
16695978837Intelligent pager for remotely managing E-Mail messages
16705978835Multimedia mail, conference recording and documents in video conferencing
16715978757Post storage message compaction
16725978672Mobility extended telephone application programming interface and method of use
16735978467Method and apparatus for enabling interaction between callers with calls positioned in a queue
16745978465Method and apparatus for allocating resources in a call center
16755978462Method and system for automating updates to subscriber service accounts to accommodate numbering plan area splits
16765974449Apparatus and method for providing multimedia messaging between disparate messaging platforms
16775974388Paint customer service information method and apparatus
16785974300Two-way wireless cellular messaging system
16795974131Call forwarding on busy or no answer when call waiting is active
16805974125Telephone exchange with a further unit
16815974120Telephone interface call processing system with call selectivity
16825974118System for coordinating on-line updates of call flows, functions and voice prompts of a telephony applications
16835974044System and method for controlling voice and data communications
16845970135Automatic call distributor with agent controlled call connection
16855970134System and method for monitoring calls parked on an automatic call distributor
16865970132Call distributor
16875970122Two-way wireless messaging system having user agent
16885970065Uniform control of mixed platforms in telephony
16895966663Data communications protocol for facilitating communications between a message entry device and a messaging center
16905966651Apparatus for communicating a user created message from a portable transceiver to a caller
16915966437Method and system for personalized directory assistance services
16925966351System and method for changing the priority of voice mail messages within the recipient's mailbox
16935963912Telephone-based personnel tracking system
16945963635Method and apparatus for providing result-oriented customer service
16955963632Agent-initiated dynamic requeing of misrouted calls in call-routing systems
16965963626Method and system for posting messages to callers based on caller identity
16975963618Voice processing system
16985960442Real-time interactive directory
16995960395Pattern matching method, apparatus and computer readable memory medium for speech recognition using dynamic programming
17005960340Automatic cellular telephone registration for universal telephone number service
17015960178Queue system and method for point-to-point message passing having a separate table for storing message state and identifier of processor assigned to process the message
17025960073Method and apparatus for providing an interactive home agent with access to call center functionality and resources
17035960070Pay as you communicate call center
17045960069Method of billing a multiple service representative conference call
17055960064Call screening method and apparatus for use in completing telephone calls
17065960059Method for the activation of communications terminal equipment upon network-management-specific events
17075959543Two-way wireless messaging system with flexible messaging
17085958014System and method for establishing a real-time agent pool between computer systems
17095956521System for universal electronic mail delivery where messaging devices are notified using a particular dialing, ringing, and hanging-up pattern
17105956482Multimedia information service access
17115956390Method and apparatus for providing verified message receipt in a messaging system
17125956389Message monitoring method in keyphone system
17135955952Method and system for locating a lost person or lost personal property
17145953673Method of establishing a connection between a calling subscriber of a telecommunications network and a called mobile target subscriber of a mobile radio network
17155953655Voice storage system
17165953638Method and system for affinity termination of calls
17175953406Generalized customer profile editor for call center services
17185953401Transparent caller interactive attendant bypass system
17195953394Control system for voice mail system
17205953393Personal telephone agent
17215953332Agent-initiated dynamic requeing
17225949871Method and apparatus for providing a service in a switched telecommunications system wherein a control message is altered by a receiving party
17235949870System and method for providing local number portability service
17245949855Communication system
17255949852Method for recording messages for absent parties
17265949775Office communication system
17275946630Method for storing and forwarding short messages to mobile subscribers in a cellular communications system
17285946388Method and apparatus for priority queuing of telephone calls
17295946387Agent-level network call routing
17305946386Call management system with call control from user workstation computers
17315946378Information on hold telephony service
17325946375Method and system for monitoring call center service representatives
17335945990PBX data retrieval and reporting system and method
17345944786Automatic notification of receipt of electronic mail (e-mail) via telephone system without requiring log-on to e-mail server
17355943417Method and system for personalized directory assistance services
17365943416Automated survey control routine in a call center environment
17375943415Automatic call distributing queuing (ACDQ) call transfer method and telephone system having ACDQ call transfer function
17385943403Customized, billing-controlled call bridging system
17395943402Method for annotating and editing voice messages via acoustic bullet points
17405943400Voice mailing system for performing fax mail service and service method therefor
17415943399Methods and apparatus for providing communications to telecommunications terminals
17425943395Telephone apparatus, systems, and processes to enhance access for TDD and/or TTY devices
17435940740Method and apparatus for message transmission verification
17445940497Statistically-predictive and agent-predictive call routing
17455940496Apparatus and methods enhancing call routing within and between call-centers
17465940495Virtualized computer telephony integrated link for enhanced functionality
17475940494Data display system and method for displaying real-time data relating to an automatic call distributor
17485940478Method and system for extended addressing plans
17495940475Telephone system integrated text based communication apparatus and system to enhance access for TDD and/or TTY devices
17505940408Use of redundant bits of ESF data stream to transport message-waiting signalling over FXO/FXS T-1 digital link
17515937162Method and apparatus for high volume e-mail delivery
17525937057Video/audio communications call center and method of operation thereof
17535937051Method and system for transferring calls and call-related data between a plurality of call centers
17545937047Remote voice mail messaging and management system
17555937043Mechanism for a system and method for detecting fraudulent use of collect calls
17565937039Method for sending out absent messages from ISDN exchange system
17575933828Method of structuring a database of a control system for access by third party software
17585933492Method and system for determining and using multiple object states in a computer telephony integration system
17595933488Automated method and arrangement for integrating a telephone system with an announcement system
17605933480Method for billing and controlling fraud in providing pay information services
17615933477Changing-urgency-dependent message or call delivery
17625933476TTY telephone display and related processes systems and apparatus
17635930700System and method for automatically screening and directing incoming calls
17645930479Communications addressing system
17655930350System, method and computer program for automated speed dialing
17665930346Extended public switched telephone network architecture with enhanced subscriber control on call setup
17675930339Leaving a message on a held connection
17685930337Dynamic message-mailbox size variation
17695929897Automated distribution of video telephone calls
17705928325Method of dynamically establishing communication of incoming messages to one or more user devices presently available to an intended recipient
17715926543Headset amplifier with automatic log on/log off detection
17725926539Method and apparatus for determining agent availability based on level of uncompleted tasks
17735926538Method for routing calls to call centers based on statistical modeling of call behavior
17745926535Third party call control
17755926528Call pacing method
17765926527Telephone relay system
17775926526Method and apparatus for automated patient information retrieval
17785926524Messaging system scratchpad facility
17795924016Control and monitoring apparatus and method for a telephone system
17805923747Communications system and interface circuit for interconnecting telephonic switch and agent computer
17815923746Call recording system and method for use with a telephonic switch
17825923745Routing calls to call centers
17835923733Group message delivery system
17845922047Apparatus, method and system for multimedia control and communication
17855920835Method and apparatus for processing and transmitting text documents generated from speech
17865920623Method and apparatus for defeating a predictive telemarketing system
17875920622Multiple owner resource management
17885920621System and method for distributing calls to customer service operators based on automatic determination of operator availability
17895920610System and method for updating database of customers' telephone numbers
17905920576Method and apparatus for providing reminder messages in a communication system
17915918158Two-way wireless messaging system
17925917903Computer telephony integration system and method
17935917893Multiple format telephonic interface control system
17945917890Disambiguation of alphabetic characters in an automated call processing environment
17955917888System and method for enhanced telecommunications relay service with easy extension feature
17965915091Synchronization in video conferencing
17975915012System and method for operating a plurality of call centers
17985915011Statistically-predictive and agent-predictive call routing
17995915010System, method and user interface for data announced call transfer
18005914951System and method for controlling and monitoring communication between customers and customer service representatives
18015912961Intelligent communications networks
18025912951Voice mail system with multi-retrieval mailboxes
18035912947Public notification system and method
18045912697Video mail system capable of transferring large quantities of data without hampering other data transmissions
18055911134Method for planning, scheduling and managing personnel
18065910983Apparatus and method for identifying records of overflowed ACD calls
18075909483Remote subscriber migration
18085907805Telecommunications system
18095907611Apparatus and method for identifying records of overflowed ACD calls
18105907601Call pacing method
18115907600Product registration system
18125907547System and method for establishing internet communications links
18135905793Waiting-call selection based on anticipated wait times
18145905792External positivistic forward transfer in call routing systems
18155905776System and method of co-ordinating communications for telecommuters
18165905775Statistical distribution of voice mail messages
18175905774Method and system of accessing and operating a voice message system
18185903874System and method for electronic coupon management
18195903642Method for eliminating telephone hold time
18205903641Automatic dynamic changing of agents' call-handling assignments
18215903629Apparatus and method for automated audio teleconferencing having enhanced reconfiguration features
18225901215Apparatus and method for identifying records of overflowed ACD calls
18235901211System and method for automatically transferring calls or allowing access
18245901209Caller ID substitution for selected telephone callers
18255898772Logical PC agent
18265898770Subscriber controlled call list deregistration
18275898767Casual agent pool
18285898762Telephonic-interface statistical analysis system
18295898757Method and system for processing emergency service calls
18305896500System for call request which results in first and second call handle defining call state consisting of active or hold for its respective AV device
18315894512Method and apparatus for routing voice and video calls to a group of agents
18325894510Multiple service representative conferencing apparatus and method
18335894506Method and apparatus for generating and communicating messages between subscribers to an electronic messaging network
18345894504Advanced call waiting and messaging system
18355892820Directory assistance access to intercept telephone numbers
18365892764ATM LAN telephone system
18375889840Voice mail reply command system
18385889839System and method for providing automated message notification in a wireless communication system
18395889799Method and system for optimization of telephone contact campaigns
18405884160Mobile voice mail message transmission system
18415884039System for providing a directory of AV devices and capabilities and call processing such that each participant participates to the extent of capabilities available
18425884032System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
18435883951Method and arrangement for untrapping an unsuccessful call
18445883949Method for a private branch communications exchange to activate a night service configuration
18455883940Interactive method and apparatus for the generation of leads
18465881136Fax overflow system
18475878130Communications system and method for operating same
18485878117Distributed system for call processing
18495878116Method of locating a lost pet, person or object
18505875302Communication management system having communication thread structure including a plurality of interconnected threads
18515875242Telecommunications installation and management system and method
18525875234Computer integrated PBX system
18535875231Telephone call on hold service for a party placed on hold by another party
18545873032Method and system for providing directory assistance services during attempt to complete customer or after call termination via an alphanumeric page
18555872926Integrated message system
18565872841Apparatus and method for scheduling a telephone call
18575872779System and method for private addressing plans using community addressing
18585870549Systems and methods for storing, delivering, and managing messages
18595870464Intelligent information routing system and method
18605870455Enhanced voice services load balancing
18615870454Telecommunications speech/text conversion and message delivery system
18625870206Facsimile machine with a mailbox function
18635870030Advertiser pays information and messaging system and apparatus
18645867654Two monitor videoconferencing hardware
18655867572Customer queuing arrangement
18665867562Call processing system with call screening
18675867559Real-time, on-line, call verification system
18685867495System, method and article of manufacture for communications utilizing calling, plans in a hybrid network
18695867494System, method and article of manufacture with integrated video conferencing billing in a communication system architecture
18705864617Call queuing and distribution
18715864616System and method for providing call statistics in real time
18725864615Audio communications inferface, method and communications system for connecting a remote agent to a telephone switch
18735864607Communication with a computer using telephones
18745864606Toll free message response
18755864604Method of providing message service for limited access telecommunications
18765864560Method and apparatus for mode switching in a voice over data computer-based personal communications system
18775862473Relay apparatus for pagers
18785862211Automatic simultaneous voice-and-data call setup for remote-site servicing
18795862208Method and system for enabling a party to change terminals during a call
18805859902Method for processing collect calls
18815859897Telephone calling card and service
18825857193Centralized audiotext polling system
18835857018Automatic call distributor with prioritization
18845857016System and method for automatically delivering an incoming calling line identification to a paging system
18855857015Automatic operator and last-number-credit
18865857014System and method for establishing communications between a remote computer and a computer service provider using a telephonic switch
18875857013Method for automatically returning voice mail messages
18885857011Multi-port caller ID-based telephone ringback test device

1998

18895854893System for teleconferencing in which collaboration types and participants by names or icons are selected by a participant of the teleconference
18905854837Method and system for providing interactive data exchange between an interactive platform and a caller
18915854832Monitoring system and method used in automatic call distributor for timing incoming telephone calls
18925854827Process for activating a mailbox message notification in a communications terminal
18935854825Method of controlling silent monitoring of a group
18945852656Electronic conference system and conference server apparatus
18955852652Voice mail exchange with a message recorder divided into sectors for groups of voice mail telephone sets
18965852649Alarm notification system and method for a telephone switch
18975850519Computerized mail notification system and method which detects calls from a mail server
18985850429Method and system for remotely controlling an interactive voice response system
18995850428Message management system and method
19005848143Communications system using a central controller to control at least one network and agent system
19015848132Telecommunications network having resident ability to pre-book scheduled call back services
19025848130System and method for enhanced intelligibility of voice messages
19035845203Remote access application messaging wireless method
19045844982Method for determining free agent communication terminal apparatus in communication networks with an automatic call distribution
19055844980Queue managing system and method
19065844968Interfacing between independent voice mail system and exchange
19075844896System and method for routing telephone calls
19085842112Personal communicator system for identifying a telephone which is disposed proximate a locator transmitter
19095841854Wireless telephone integration system and method for call centers and workgroups
19105841852Method and system for telecommunications language support
19115841839Integrated telephone switching apparatus for fully integrating multiple business telephone systems with a single voice mail system
19125841837Method and apparatus for processing telephone calls
19135839067Corporate communication system
19145839064System and method of dynamic allocation of redundant peripheral equipment gateways in a radio telecommunications network
19155838779Adjunct controller for a telephone system
19165838772Voice services equipment
19175838768System and method for controlled media conversion in an intelligent network
19185835576Telephonic-interface lottery device
19195835573Method and system for call screening
19205835572Customized, billing controlled call bridging system
19215835126Interactive system for a closed cable network which includes facsimiles and voice mail on a display
19225832070Device for programming script sets in a telephone system
19235832068Data processing system with real time priority updating of data records and dynamic record exclusion
19245832065Synchronous voice/data message system
19255832062Automated voice mail/answering machine greeting system
19265832061System and method incorporating a mover's mailbox in an intelligent network
19275832060System and associated method for concatenated messaging
19285832059Call path system and method for modeling and modifying a call path of a telephone call routed by a telephone switch
19295831665Video switching system, video communications system and method for automatically establishing video communications using a telephonic switch
19305828747Call distribution based on agent occupancy
19315828743Apparatus and method for automated audio teleconferencing having enhanced access and security features
19325828736Voice recording and playback apparatus
19335828734Telephone interface call processing system with call selectivity
19345828732Gift article voice greeting system
19355828731Method and apparatus for non-offensive termination of an outbound call and for detection of an answer of an outbound call by an answering machine
19365828666Access to telecommunications networks in multi-service environment
19375826039Universal connection point for resources and communication unrelated to a physical endpoint
19385826034System and method for transmission of communication signals through different media
19395825870Methods and apparatus for implementing a network call center
19405825869Call management method and system for skill-based routing
19415825867Enhanced call waiting
19425825855Method of recognizing pre-recorded announcements
19435825854Telephone access system for accessing a computer through a telephone handset
19445825852Multisensing circuitry for class signals and stutter dial tone in visual message waiting indicator
19455825851Method and apparatus for automatically transferring a caller to a selected extension
19465822418Telephone communication system having a locator
19475822409Incoming message automatic reporting system for fax machines
19485822405Automated retrieval of voice mail using speech recognition
19495822400Call record scheduling system and method
19505822306Multimedia switching apparatus
19515819046System for invoking in computer application associated with second user connected to the computer and subject to any active conditions associated with the second user
19525819029Third party verification system and method
19535818909Agent speech detector system and method for use with a telephonic switch
19545818908Selective voice menu system
19555818907Method and system for automatically monitoring the performance quality of call center service representatives
19565815566Apparatus and method for dynamic inbound/outbound call management and for scheduling appointments
19575815565Service evaluation system and method for a telephonic switch
19585815554Method and system for indicating operator availability
19595815551Telephonic-interface statistical analysis system
19605815503Digital simultaneous voice and data mode switching control
19615812795Automatic addressing of messages and message components of different media
19625812534Voice over data conferencing for a computer-based personal communications system
19635809469Method and device to input characters
19645809464Apparatus for recording speech for subsequent text generation
19655809232Sytem for searching unseen messages in a mail inbasket while an unsent mail distribution is composed and presenting sender with different options upon such detection
19665809130System and method for selectively retrieving communications from any selected location
19675809114Anonymous interactive telephone system
19685809113Enhanced, deferred messaging service
19695805695Transmit by-pass cable
19705805677Apparatus for facilitating the display of information relating to the origin of a third source caller
19715805676Telephone/transaction entry device and system for entering transaction data into databases
19725805673Method and apparatus for reliable access to audio and facsimile message storage and retrieval system
19735805671Audio message service apparatus
19745802526System and method for graphically displaying and navigating through an interactive voice response menu
19755802510Universal directory service
19765802466Personal communication device voice mail notification apparatus and method
19775802314Method and apparatus for sending and receiving multimedia messages
19785802294Teleconferencing system in which location video mosaic generator sends combined local participants images to second location video mosaic generator for displaying combined images
19795802283Method and system for accessing multimedia data over public switched telephone network
19805802166Dual signal triggered message waiting notification system for indicating storage of different types of messages awaiting retrieval
19815802163Methods and apparatus for implementing an outbound network call center
19825802161Method and system for optimized scheduling
19835802157Method and apparatus for controlling outgoing calls on a telephone line
19845802156Method for billing and controlling fraud in providing pay information services
19855802150Communication control board with audio functions
19865802147System and method for notifying a user of awaiting messages
19875799066Automated message system for a calling party
19885799065Call routing device employing continuous speech
19895799063Communication system and method of providing access to pre-recorded audio messages via the Internet
19905799060Multi-port caller ID-based telephone ringback test device
19915797124Voice-controlled voice mail having random-order message retrieval based on played spoken identifier list
19925797103Method and apparatus for informing a remote unit of a feature-originated call
19935797092Method for monitoring the connection between the subscriber and the destination telephone and providing directory assistance upon detection of predetermined tone
19945796816Device and method for cleaning telephone number list
19955796806Apparatus and method for spoken caller identification using signals of the advanced intelligent network
19965796791Network based predictive dialing
19975796394User interface and rule processing for a personal communications routing system
19985794039Method for abstracting messages of various protocols into objects for storage in a database
19995793861Transaction processing system and method
20005793846Telephonic-interface game control system
20015793845Service node for a telephony network
20025793497Method and apparatus for delivering and modifying information electronically
20035790798Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location
20045790653Line-powered detection of call progress tones
20055790650Telephone call center management system which supports multi-user and separate private applications
20065790646Remotely accessing special services in telephone exchange
20075790635System and method for automatic monitoring of active telephone calls in a telephonic switch
20085790532Voice over video communication system
20095790174PSTN architecture for video-on-demand services
20105790044Method and apparatus for reducing a processing delay in a two-way messaging system
20115787163Intelligent load balancing of special service calls based on availability of terminations
20125787160Intelligent routing of special service calls
20135787156Telephonic-interface lottery system
20145787153System for incremental redistribution of telephony applications computing workload
20155787151Telephony based delivery system of messages containing selected greetings
20165787150Method and system for automated collect call messaging
20175784452Telephony call center with agent work groups
20185784451Virtual telephony data message system and process
20195784446Method and apparatus for installing telephone intercom-voice messaging apparatus at doorbell for dwelling
20205781616System and associated method for historical dialing
20215781615Fully distributed message storage facilities in a distributed switching system
20225781614Message retrieval via alternative access
20235778060Work at home ACD agent network with cooperative control
20245778052Method and system for storing messages for later forwarding
20255771276Voice templates for interactive voice mail and voice response system
20265771273Network accessed personal secretary
20275768513Multimedia messaging using the internet
20285768366High voltage message waiting circuit
20295768360Subscriber call routing processing system
20305768356User programmable personal call manager
20315768348Anonymous interactive telephone system
20325768347Method of providing limited access to preserve privacy within a message system
20335768346Method for processing environment-dependent access numbers of voice mail boxes, and a system for voice mail having environment-dependent access numbers
20345765033System for routing electronic mails
20355764758Interrupted tone converter
20365764757Operator position and method for remote-controlling a speech connection
20375764747Personal number communication system
20385764736Method for switching between a data communication session and a voice communication session
20395764733Apparatus for providing enhanced addressing capability in voice messaging system networks
20405764732Called party mailbox service
20415764731Enhanced system for transferring, storing and using signaling information in a switched telephone network
20425764728Silent monitoring agent IDs
20435764628Dual port interface for communication between a voice-over-data system and a conventional voice system
20445764627Method and apparatus for a hands-free speaker phone
20455761289800 number callback
20465761285Universal telephony application client that is configurable from a profile for a telphone call campaign
20475761276Voice mail service apparatus and a controlling method thereof
20485761201System and method for private addressing plans using community addressing
20495760823Video messaging arrangement
20505758279System and method of rapid voice mail access in a radio telecommunications network
20515758082Mail terminal equipment
20525758079Call control in video conferencing allowing acceptance and identification of participants in a new incoming call during an active teleconference
20535757904Context-sensitive presentation of information to call-center agents
20545757901Call transfer system and electronic mail transfer system
20555757899Call screening using subscriber specified timers and schedules
20565757897Telephone switch call control unit
20575757891Ever ready telephonic answering-machine for receiving and delivering electronic messages
20585754639Method and apparatus for queuing a call to the best split
20595754631Voice response unit having robot conference capability on ports
20605754628Method of providing telecommunications network-based message services
20615754589Noncompressed voice and data communication over modem for a computer-based multifunction personal communications system
20625752191Telephone control system which connects a caller with a subscriber AT A telephone address
20635751795Broadcasting of information through telephone switching system display messages
20645751794Proactive voice mail service
20655751793Method and instructions for visual voice messaging user interface
20665751792System and method for providing a message system subscriber with a roaming mailbox
20675751791Network based multimedia messaging method and system
20685751760Controller for a telephone system with code screening of incoming calls
20695751338Methods and systems for multimedia communications via public telephone networks
20705745554Systems for requesting services using card reading terminals
20715742905Personal communications internetworking
20725742763Universal message delivery system for handles identifying network presences
20735742736Device for managing voice data automatically linking marked message segments to corresponding applications
20745742675Method and apparatus for automatically distributing calls to available logged-in call handling agents
20755742668Electronic massaging network
20765740240Computer telephony integration system and method
20775740238Method and apparatus for queuing a call to the best backup split
20785740231Network-based multimedia communications and directory system and method of operation
20795740230Directory management system and method
20805740229Method and apparatus for a pre-paid return call
20815737700Providing assistance to a mobile telephone subscriber travelling from a location to a desired location
20825737405Apparatus and method for detecting conversation interruptions in a telephonic switch
20835737395System and method for integrating voice, facsimile and electronic mail data through a personal computer
20845737393Script-based interactive voice mail and voice response system
20855732126Telephone answering overflow to electronic mail
20865729600Automatic call distributor with automated voice responsive call servicing system and method
20875729593Annoucement system and method in a telephone call switching system
20885725384Questionnaire agency system and method for conducting questionnaire on people who meet conditions
20895724420Automatic call distribution with answer machine detection apparatus and method
20905724419Call overflow system and method for an automatic call distribution system
20915724418Call distributor
20925724412Method and system for displaying internet identification on customer premises equipment
20935724408Automated call screening
20945724407Network based multimedia messaging method for non-CCITT compliant switches
20955724406Call processing system and method for providing a variety of messaging services
20965722418Method for mediating social and behavioral processes in medicine and business through an interactive telecommunications guidance system
20975721770Agent vectoring programmably conditionally assigning agents to various tasks including tasks other than handling of waiting calls
20985721764Conference mailbox service
20995719928Apparatus and method for automated audio teleconferencing having enhanced billing and reservation features
21005719925Method for remotely controlling a telephone loop/channel from another telephone loop/channel
21015719922Simultaneous voice/data answering machine
21025719919Run time control in a call processing system
21035717747Arrangement for facilitating plug-and-play call features
21045717742Electronic mail system having integrated voice messages
21055717741Method for handling telephonic messages
21065717739Methods and apparatus for enabling an operator to provide pre-recorded information to a customer
21075715307Integrated voice and business transaction reporting for telephone call centers
21085715306Automatic call distribution system with user definable logging and method therefor
21095712954System and method for monitoring audio power level of agent speech in a telephonic switch
21105712909Key telephone apparatus with automatic call distribution function
21115712906Communications systems supporting shared multimedia session
21125712903Split intelligent peripheral for broadband and narrowband services
21135712902Telecommunications answering feature method and apparatus
21145712901Automatic voice/text translation of phone mail messages
21155708699Hybrid access architecture for voice messaging systems
21165706329Personal mobile communication system having meet-me bridge reconnect feature

1997

21175703943Completion of calls to a preferred agent in an automatic call distributor
21185703940Method and apparatus for delivering calling services
21195703937Voice dictation consulting system and method
21205703936Communication apparatus receiving information from portable information medium
21215703935Automated telephone operator services
21225699421Telephone answering device with low cost dual tone multi-frequency detector
21235699412Systems and methods for statistical distribution of messages in a message recording system
21245699411DOS compatible dictation and voice mail system
21255699089Central control for sequential-playback objects
21265696818Delay announcement group and time controller for a telephone system
21275696811Method and system for automatically monitoring the performance quality of call center service representatives
21285696809Advanced intelligent network based computer architecture for concurrent delivery of voice and text data using failure management system
21295694456System for providing automatic voice messaging in a digital network environment
21305694453Method and apparatus for processing telephone calls and delivering information about the calls to a pager
21315692039Improved data transmission via a public switched telephone network
21325692038Method for identifying the source of a telephonic communication
21335692034Customized, billing-controlled call bridging system
21345692033AIN queuing for call-back system
21355689641Multimedia collaboration system arrangement for routing compressed AV signal through a participant site without decompressing the AV signal
21365689550Interface enabling voice messaging systems to interact with communications networks
21375687225System for adding outbound dialing to inbound call distributors
21385687220Telephonic voice message transmission control method
21395684964Method and system for monitoring and controlling the performance of an organization
21405684872Prediction of a caller's motivation as a basis for selecting treatment of an incoming call
21415684870Method and system for transferring calls and call-related data between a plurality of call centers
21425684867Remote data access for operator assistance calls
21435684863Telephonic-interface statistical analysis system
21445684862Telephone voice message store and forward method
21455684860Apparatus for automatically distributing calls between users and a fleet of mobile stations through a central station
21465680444Message forwarding in voice-mail system
21475680443Smart messages and smart macros for telecommunications relay service (TRS) and operator services for deaf (OSD)
21485680442Voice mail communication with call blocking
21495675639Voice/noise discriminator
21505675637Method for automatically obtaining and presenting data from multiple data sources
21515675631Methods for providing enhanced addressing capability in voice messaging system networks
21525675511Apparatus and method for event tagging for multiple audio, video, and data streams
21535675507Message storage and delivery system
21545673299Adjunct controller for a telephone system
21555673268Modem resistant to cellular dropouts
21565673257Computer-based multifunction personal communication system
21575673256Apparatus and method for sending data messages at an optimum time
21585668862Method and apparatus for providing user controlled call management services
21595668856Method and system for screening calls directed to an international telephone operator
21605668855Message management system
21615668853Telecommunications calling feature method and apparatus
21625666401Automated attendant call processor
21635666349Method for controlling components of a communication system
21645664027Methods and apparatus for inferring orientation of lines of text
21655664009Voice mail notification system
21665664008Message waiting adjunct device
21675661782Voice mail communication with call blocking
21685661781Message notification system for card users
21695661779Rapid response backup system for telecommunications networks
21705659605Method and apparatus for providing soft dial tone using office equipment designators
21715659599Voice mail network and networking method
21725657383Flexible customer controlled telecommunications handling
21735657376Architecture for voice messaging systems
21745655006Automated system and method for voice processing
21755654957Packet communication system
21765652791System and method for simulating operation of an automatic call distributor
21775652789Network based knowledgeable assistant
21785652788Key telephone apparatus
21795652785Enhanced wide area audio response network
21805652576Switching system and information storing equipment
21815651062Automatic private branch exchange apparatus
21825651054Method and apparatus for monitoring a message in a voice mail system
21835649003Method in a communications systems for providing an out-of-band signaling response based on predetermined conditions
21845647002Synchronization of mailboxes of different types
21855646988Incoming call controller for preferentially connecting a waiting call based on number of previous unsuccessful call attempts
21865646987Dynamic reallocation of calls to agent groups
21875646982System and method for message delivery
21885646981Arrangement for automated delivery of voice-mail messages for software processes
21895646980System for providing automatic voice messaging in a digital network environment
21905646945Telecommunications system and telecommunications terminal equipment
21915644680Updating markov models based on speech input and additional information for automated telephone directory assistance
21925644631Method and apparatus for delivering calling services
21935644625Automatic routing and rerouting of messages to telephones and fax machines including receipt of intercept voice messages
21945642428Method and apparatus for determining playback volume in a messaging system
21955642411Anticipatory call distributor
21965642410Call processor for a computer telephone integration system
21975640445Outbound call pacing method which statistically matches the number of calls dialed to the number of available operators
21985638424Telephone voice mail delivery system
21995636268Communication system with queues
22005633924Telecommunication network with integrated network-wide automatic call distribution
22015633923Automatic call distribution system with display data storage compression system and method
22025633916Universal messaging service using single voice grade telephone line within a client/server architecture
22035633909Apparatus and method for generating calls and testing telephone equipment
22045632002Speech recognition interface system suitable for window systems and speech mail systems
22055631953Circuit arrangement for integration of EDP systems in the utilization of telephone systems
22065631949Location independent time reporting message retrieval system
22075631948Voice mail communication with call blocking
22085630060Method and apparatus for delivering multi-media messages over different transmission media
22095627887Method for processing collect calls
22105627884Method for returning inbound calls
22115627877Method for relocating a subscriber in a voice messaging system
22125625682Help desk improvement
22135625676Method and apparatus for monitoring a caller's name while using a telephone
22145625675Voice mail communication system
22155625404Method and system for accessing multimedia data over public switched telephone network
22165623544Telephone headset interface circuit
22175623540PBX data retrieval and reporting system and method
22185623537Telephone message center
22195623536Anonymous interactive telephone system
22205621790Method and system for optimization of telephone contact campaigns
22215621789Method and system for integrating a plurality of call center agent performance enhancement modules
22225621727System and method for private addressing plans using community addressing
22235619557Telephone switching system and method for controlling incoming telephone calls to remote agents and for collecting and providing call data
22245619556Automated telecommunication peripheral system
22255619554Distributed voice system and method
22265619508Dual port interface for a computer-based multifunction personal communication system
22275617539Multimedia collaboration system with separate data network and A/V network controlled by information transmitting on the data network
22285617423Voice over data modem with selectable voice compression
22295612995Method for activating a lamp on analog customer premises equipment by a digital signal
22305610970Telephone system with scheduled handling of calls
22315610910Access to telecommunications networks in multi-service environment
22325608791Group exchange port (GXP)
22335608788Information display provided to calling party
22345608786Unified messaging system and method
22355608783Methods and apparatus for coordinating and controlling the operation of AMIS analog voice messaging system networks in response to message delivery session status signals
22365604792Call screening method
22375602911System and method for eliminating bell tap on analog telephones
22385600649Digital simultaneous voice and data modem
22395596994Automated and interactive behavioral and medical guidance system
22405596627Call screening method using selective call acceptance
22415596573Transfer of voice messages
22425594791Method and apparatus for providing result-oriented customer service
22435594790Method for selecting and controlling the automatic dialing of a call record campaign
22445594788Telephone system and interface device
22455592586Voice compression system and method
22465592543Method and system for allocating agent resources to a telephone call campaign
22475592542Call distribution control method and call distribution control system
22485592537Method of providing message service for limited access telecommunications

1996

22495590188Rules-based call routing
22505590187Call transfer with automatic return
22515590186System and method for redirecting a telephone call with call merging
22525590178Electronic mail system linked with telephone
22535588045Voice/data transfer method and apparatus utilizing an alternate line
22545588037Remote access telephone control system
22555586179System and method for adding and integrating outbound calling and overall system control to an existing inbound telephone system
22565586178Interface for automatic call distributor for performing agent functions via host computer
22575586173Message management system
22585586172Telephone exchange system
22595583922Telecommunication system for automatic switching between voice and visual data communications using forms
22605581757Partially replicated database for a network of store-and-forward message systems
22615581611Method for controlling advanced-function universal personal telecommunication services
22625581607Customized, billing-controlled call bridging system
22635581604Method and apparatus for processing an incoming call in a communication system
22645581602Non-offensive termination of a call detection of an answering machine
22655581595Telephone with an auto dialing function
22665579472Group-oriented communications user interface
22675579383Calling terminal controlled call coverage
22685577112Telephony system with supervisory management center and parameter testing with alerts
22695577041Method of controlling a personal communication system
22705574784Dynamic admission control for telecommunications relay service with text-to-speech synthesis
22715574782Minimizing service disruptions in handling call request messages where new message formats are needed in a telecommunication network
22725574725Communication method between a personal computer and communication module
22735572587Telephone system and method for easing wait time in queue
22745572585Communication system and call processing method
22755572581Method and apparatus for delivering calling services
22765572578Exchange of information between interconnected voice mail systems
22775572577Information system for a PABX
22785570419System and method for an improved predictive dialer
22795570414Voice message keepsake system
22805568544Routing incoming calls to a PBX in response to route requests from a host computer
22815568540Method and apparatus for selecting and playing a voice mail message
22825568539Interactive telephonic message delivery method and apparatus for providing an intended recipient of a voice audio message with options as to when he or she will hear the message
22835566236System and method for re-establishing a disconnected telephone communication
22845566229Voice directed communications system employing shared subscriber identifiers
22855563941Method for the distribution of calls in a communication network
22865563937Method and system for multi-channel data automatic call distribution
22875561711Predictive calling scheduling system and method
22885561707Telephonic-interface statistical analysis system
22895561703System and method for integration of a paging server into a private branch exchange environment
22905559878Telephonic communications answering and callback processing system
22915559867Automated calling system with database updating
22925559857System and method for recognizing and routing telephone calls involving hearing or speech impaired persons
22935559855System and method for recognizing and routing telephone calls involving hearing or speech impaired persons
22945559793Echo cancellation system and method
22955559721Multi-media information transfer system
22965557668Call distribution system with distributed control of calls and data distribution
22975557667Method and system for multi-channel data automatic call distribution for sequentially launched calls
22985557660Program-controlled communication system whereby a call request is simultaneously signaled at a plurality of communication terminal equipment
22995557659Electronic mail system having integrated voice messages
23005557539Apparatus and method for testing an interactive voice messaging system
23015555553Method for supporting communication in a communication system using intermediaries between called parties
23025555299Method and system for transferring calls and call-related data between a plurality of call centers
23035555297Automatic call distributor reporting system and method therefor
23045555292Pabx with voice mail device
23055555291Method and system for automatically updating telephone response mechanism
23065555290Long distance telephone switching system with enhanced subscriber services
23075553289System for automatically assigning attributes to objects of multimedia distribution when the objects being within a predetermined relationship
23085553133System and method for predictive outdialing
23095553129Method and apparatus for treating calls based on receipt of telecommunications carrier code indications
23105553120Telephonic-interface game control system
23115550900Apparatus and method for routing messages in a telephone message center
23125550899Long distance telephone switching system with enhanced subscriber services
23135548636Method and apparatus for providing user controlled call management services
23145548634Alphanumeric registration method and device of a system with alphanumeric entry keys
23155546456Telecommunication system with inbound call responsive predictive outdialing system and method
23165546455Method for accessing real-time data in an automatic call distribution system
23175546454Automatic call distributor with telephonic call holding system
23185546452Communications system using a central controller to control at least one network and agent system
23195546442Method and apparatus for use in completing telephone calls
23205546395Dynamic selection of compression rate for a voice compression algorithm in a voice over data modem
23215544243Telephone headset interface circuit
23225544235Identification of called directory number at multiple directory number per line premises prior to ringing signal reception
23235544233Communication processing apparatus, communication
23245544232Call distributor with automatic preannouncement system and method
23255544229System for providing personalized telephone calling features
23265544220System for integrating a stand alone inbound automatic call distributor and an outbound automatic call dialer
23275541992System for connecting an incoming call to a selected one of a number of extensions
23285539818Telephonic console with prerecorded voice message and method
23295539808Method and system for enhanced processing of audio messages with a data processing system
23305537470Method and apparatus for handling in-bound telemarketing calls
23315537466Intelligent communications networks
23325535270Automatic call distributor having multiple audio sources
23335535265Method and circuitry for controlling voice mail, call logging and call blocking functions using a modem
23345535264Prompt issuing protocol for an intercept voice messaging system
23355535256Method and system for automatically monitoring the performance quality of call center service representatives
23365535204Ringdown and ringback signalling for a computer-based multifunction personal communications system
23375533115Network-based telephone system providing coordinated voice and data delivery
23385533108Method and system for routing phone calls based on voice and data transport capability
23395533107Method for routing calls based on predetermined assignments of callers geographic locations
23405533103Calling system and method
23415533102Telephone auto attendant system for delivering chosen greetings to callers while on the phone
23425530744Method and system for dynamic customized call routing
23435530742Intelligent communications networks
23445530740System and method for integrating voice, facsimile and electronic mail data through a personal computer
23455530739Mail center management system
23465528739Documents having executable attributes for active mail and digitized speech to text conversion
23475528678Revertive calling automatic call distributor
23485528670Voice message-based administration system
23495528666Personal phone expansion system
23505528281Method and system for accessing multimedia data over public switched telephone network
23515526417Automatic call distributor with automated postconversation message system
23525526416Automatic call distribution system with an ISDN compatible call connection system and method
23535524147Method for forming a virtual call center
23545524137Multi-media messaging system
23555524049Personal-servicing communication system
23565521964Visual message waiting indication in a telephone voice message system
23575519874Application execution control method and system for servicing subscribers via a switchboard connected to a computer using an application management table
23585519773Call sharing for inbound and outbound call center agents
23595519772Network-based telephone system having interactive capabilities
23605519766Message length reporting system for telephone communication system
23615519764Circuit and method for detecting error causing tones in a voice messaging system
23625519507Batching and delayed transmission of facsimiles
23635517566Method for allocating agent resources to multiple telephone call campaigns
23645515426Telephone communication system having a locator
23655515422Automated attendant for any combination of PBX, centrex and single-line telephones
23665515421Automatic batch broadcast system
23675511117Integrated voice and business transaction reporting for telephone call centers
23685511112Automated voice system for improving agent efficiency and improving service to parties on hold
23695509061Method for storing messages in networked message memory units
23705509055Inbound telecommunications services resources management system
23715506901Call eavesdropping arrangement
23725506898Expected wait-time indication arrangement
23735506894System for processing calling party information for international communications services
23745506888Auxillary communication service routing
23755506872Dynamic compression-rate selection arrangement
23765504808Secured disposable debit card calling system and method
23775504805Calling number identification using speech recognition
23785502757Location dependent service for a wireless telephone
23795500893Telephone apparatus, information processing apparatus and information communication terminal
23805500891Telecommunication system with multilink host computer call control interface system and method
23815500859Voice and data transmission system
23825500795Method and system for monitoring and controlling the performance of a call processing center
23835499291Arrangement for automating call-center agent-schedule-notification and schedule-adherence functions
23845499289Systems, methods and articles of manufacture for performing distributed telecommunications
23855497413Telephone system with message recording function
23865497411Telecommunications card-access system
23875497373Multi-media interface
23885495523Method for low priority telephony system assisted dialing
23895495522Method and apparatus for audio teleconferencing a plurality of phone channels
23905495284Scheduling and processing system for telephone video communication
23915493609Telecommunication system for automatic switching between voice and data communications
23925493607Multi-system network addressing
23935491746Unique ringing on a prime telephone
23945490211Automatic call distributor with internal written message communication system and method
23955490206Voice message keepsake system
23965488657Apparatus for and method of operating an automatic log on/log off circuit in a telephone system by disconnecting a headset
23975488652Method and apparatus for training speech recognition algorithms for directory assistance applications
23985488650Configurable telephone interface for electronic devices
23995487111Telecommunications system sequence calling
24005487103Enhanced wide area audio response network
24015487102Voice interface board for use in an operator system
24025483588Voice processing interface for a teleconference system
24035483581Method and apparatus for performing an automated collect call
24045483580Methods and apparatus for non-simultaneous transmittal and storage of voice message and digital text or image
24055483578Method of managing a speech memory, and assembly therefor
24065483352Computer able to link electronic mail functions with telephone functions
24075481597Sent message cancellation arrangement

1995

24085479501Far-end disconnect detector for telephony systems
24095479497Automatic call distributor with programmable window display system and method
24105479491Integrated voice-mail based voice and information processing system
24115479487Calling center employing unified control system
24125479411Multi-media integrated message arrangement
24135475748Automatic telephone system with function for multiple out-dialed calls per caller
24145475738Interface between text and voice messaging systems
24155475737Toll saver for centralized messaging systems
24165473676Telephone handset interface for automatic switching between voice and data communications
24175473672Inband messaging system interface of a PBX
24185471523Telephone call and voice processing system
24195471519Communications monitoring and control system
24205471470Computer-based multifunction personal communications system
24215469504Automatic call distribution with intersubnetwork customer information transfer system and method
24225469503Method for resynchronizing secondary database and primary database with preservation of functionality of an automatic call distribution system
24235469500Method and apparatus for delivering calling services
24245469491Telephone answering service with integrated voice and textual message storage
24255467391Integrated intelligent call blending
24265467390Data transmission via a public switched telephone network
24275465295Caller directed routing of a telephone call based on a dialed suffix
24285465290Confirming identity of telephone caller
24295465286Apparatus for supervising an automatic call distribution telephone system
24305463685Network based outbound call management
24315463684Telecommunications system for transferring calls without a private branch exchange
24325463677Method and apparatus for facilitating the making of collect calls
24335463676Key telephone system with a voice storage equipment
24345461668Telephonic console with programmable nonvolatile personality memory and method
24355461665Voice processing system
24365459781Selectively activated dual tone multi-frequency detector
24375459780Work at home agent ACD call distribution
24385457782Digital signal processing circuit board having use for voice processing system
24395457732Method and apparatus for delivery of a response in a messaging system
24405455903Object oriented customer information exchange system and method
24415455852Method and apparatus for defining parameter transmission protocols for a call intercept/message delivery telephone system
24425454036Attended messaging machine
24435454030Network of voice and/or fax mail systems
24445453986Dual port interface for a computer-based multifunction personal communication system
24455452350Subscriber call routing processing system
24465452348Automatic call distribution system with emergency conferencing and method
24475452341Integrated voice processing system
24485452289Computer-based multifunction personal communications system
24495450488Multiple service voice messaging system
24505450482Dynamic network automatic call distribution
24515450476Method and system for providing nonpublished number messaging service
24525450475Method for controlling electronic telephone switches
24535450470Script generator and process for programming automated TDD telephone system application
24545450123Method to enhance voice communications using encoded one-way video signals under bi-directional user or network control for transmitting stored or real-time video or image information
24555448626Facsimile mail system having means for storing facsimile signals and telephone signals
24565448624Telephone network performance monitoring method and system
24575444774Interactive queuing sytem for call centers
24585444770Telephone handset interface for automatic switching between voice and data communications
24595444768Portable computer device for audible processing of remotely stored messages
24605442693Integrated operator console
24615440625Personal-servicing communication system
24625440623Telephone routing system with queuing and voice messaging capabilities
24635440616Method and apparatus for interconnecting a messaging system and a private branch exchange
24645440615Language selection for voice messaging system
24655438616Method and apparatus for storing telephone numbers and for automatically calling the stored numbers
24665436967Held party call-back arrangement
24675436966Interface for handling event messages generated by telecommunications switches with automatic call distribution capability
24685436965Method and system for optimization of telephone contact campaigns
24695436963Telephone answering method and apparatus
24705436961Method of accounting fees in switching system and apparatus for performing same
24715434910Method and system for providing multimedia substitution in messaging systems
24725434909Methods and apparatus for integrated voice communication
24735434908Greeting and schedule integration arrangement
24745434907Voice mail notification system
24755434906Method and apparatus for processing an incoming call in a communication system
24765432846Automatic telephone call distribution apparatus and method for electronic switching system
24775432845Post answer telephone call redirection or rerouting
24785432840Method and arrangement for connecting selectively a stationary subscriber apparatus to a neighboring mobile subscriber apparatus with the aid of a telephone switchboard function
24795432616Data communication apparatus for notification of the receipt of a call waiting signal
24805430792Automated telephone calling system
24815430791Technique for administering personal telephone numbers
24825430730Method for building a sub-network in a distributed voice messaging system
24835428679Automated service assurance method and system
24845428678Telephone calling method and apparatus
24855428663Incoming communications forwarding technique utilizing a called party location indicator
24865425093System for integrating a stand alone inbound automatic call distributor and a outbound automatic call dialer
24875425089Low cost telephone caller identification device and method
24885425087Telephone usage monitoring arrangement
24895425082Communication processing apparatus, communication processing system, and communication processing method
24905425078Voice message keepsake system
24915422943Private branch exchange networks
24925422937Remotely controlled telephone operator simulator
24935422936Enhanced message service indication
24945420852Digital switching system connecting buses with incompatible protocols and telephone answering system and private automatic branch exchange with integrated voice and textual message recording
24955418845Arrangement for obtaining information from a switching system database by an adjunct processor
24965418835Method of delivering paging messages using voice mail
24975416836Disconnect signalling detection arrangement
24985416831System for communicating with an ADSI-compatible telephone via a service circuit node
24995416830Integrated voice meassaging/voice response system
25005416473Calendar driven selective call messaging system and operating method
25015414759Automatic personal search telephone system
25025414757Voice mail system for news bulletins
25035414754System for providing proactive call services utilizing remote monitors
25045412719Radio paging system with voice transfer function and radio pager
25055412712Multiple language capability in an interactive system
25065412710Facsimile machine capable of transmitting voice messages
25075412708Videophone system for scrutiny monitoring with computer control
25085410343Video-on-demand services using public switched telephone network
25095406557Interenterprise electronic mail hub
25105404455Time division multiplexer chip for supporting alternating communication between a pair of RAMs and two different interfaces
25115404440Metaphor environment control system
25125404400Outcalling apparatus
25135404350Routing calls destined for inaccessible destinations
25145404231Sender-based facsimile store and forward facility
25155402474System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information
25165402472Automated attendant for any combination of PBX, centrex, and single-line telephones
25175400394Adaptive echo canceller for voice messaging system
25185400393Voice mail digital telephone answering device
25195400327Automatic call distributor with wireless connection with remote unit and method
25205396591Telephone operator keying arrangement
25215396542Method for use by a telecommunications system in enabling improved attendant services
25225396536Automatic processing of calls with different communication modes in a telecommunications system
25235394460Voice processing systems connected in a cluster
25245392346Mobile log-in capability featuring fixed physical (terminal-dependent) translations and portable logical (user-dependent) translations
25255392345Work at home ACD agent network
25265392343On demand language interpretation in a telecommunications system
25275392341Automatic telephone line monitoring and selection apparatus and method
25285392329Automatic call distribution system with emergency recording system and method
25295390243Telemarketing complex with automatic threshold levels
25305390241Shared line appearance across a plurality of switching systems
25315388151Technique for reducing message notification blockage in voice mail systems
25325386412Telecommunication system protocol for asynchronous data communication between multiport switch control processor and information support personal computer terminal
25335384841Automatic call distribution network with call overload system and method
25345384832Method and apparatus for a telephone message announcing device
25355384831System for providing personalized telephone calling features
25365384829Digital computer platform for supporting telephone network applications
25375381470Supervisory management center with parameter testing and alerts
25385381466Network systems
25395381465System for providing automatic voice messaging in a digital network environment

1994

25405377260Telephone circuit to control off-hook status during receipt of caller-ID signal
25415377258Method and apparatus for an automated and interactive behavioral guidance system
25425375166Communication apparatus with cross-talk protection
25435375164Multiple language capability in an interactive system
25445375161Telephone control system with branch routing
25455371785Telephonic console with multipersonality control apparatus and method
25465369688Data communication apparatus with interrupt completion detecting
25475367609Editing compressed and decompressed voice information simultaneously
25485367568Switchboard terminal apparatus having a plurality of loop circuits
25495365582Call distributing service system for a plurality of terminals
25505365581Telephonic switching system with automatic port assignment capability and method
25515365577Telecommunication display system
25525365575Telephonic-interface lottery system
25535363507Method and system for storing and retrieving collaboratively processed information by associated identification data
25545363431Visual message waiting indication in a telephone voice message system
25555363429Radio telephone device capable of identifying an interrupting caller and telephone system using the same
25565361295Anonymous interactive telephone system
25575359645Voice-data telephonic interface control system
25585357562Automated facsimile/voice memory managing system
25595355406Integrated application controlled call processing and messaging system
25605355403Customized, billing-controlled call bridging system
25615353336Voice directed communications system archetecture
25625353259Voice message recovery system and method
25635351285Multiple format telephonic interface control system
25645351276Digital/audio interactive communication network
25655351235Method for relaying information in an integrated services network
25665349636Interface system and method for interconnecting a voice message system and an interactive voice response system
25675349633Telephonic-interface game control system
25685347574Automated call screening
25695345497Voice messaging
25705343518System and method for controlling the dialing order of call record lists in an automated dialing system
25715341412Apparatus and a method for predictive call dialing
25725341411Caller ID blocking method and processing system (block caller ID information)
25735335269Two dimensional routing apparatus in an automatic call director-type system
25745335268Intelligent routing of special service telephone traffic
25755335266Automated telecommunication peripheral system
25765333266Method and apparatus for message handling in computer systems
25775333185System for processing calling party information for international communications services
25785333180Call message delivery system and method utilizing caller-selected system announcements
25795333173Personal checkup service and equipment
25805333133Call processing control system
25815329583Enhanced automatic call distribution system operation
25825329579Modular adjunct processor made of identical multi-function modules adaptable under direction of one of them to perform any of the adjunct-processor functions
25835329578Personal communication service with mobility manager
25845327493Device for detecting tones on telephone lines
25855327491Method for pacing calls to reduce nuisance calls
25865327490System and method for controlling call placement rate for telephone communication systems
25875327489Method and apparatus for monitoring a network for customer signaling during the term of a call
25885327488Remotely initiated telemetry calling system
25895327486Method and system for managing telecommunications such as telephone calls
25905325422PBX telephone call control system
25915325292Tour/schedule generation for a force management system
25925323450Telephone network application platform for supporting facsimile applications
25935323444Emergency call system with call capacity/last chance routing feature
25945323148Selective call receiver presenting the length of an alphanumeric message prior to presentation of the message
25955319701Method and apparatus for performing an automated collect call
25965317628Message management system
25975317627Enhanced wide area audio response network
25985315647Private branch exchange adapted for telemarketing
25995313515Call completion system with message writing indication upon registration of mobile with basestation
26005311577Data processing system, method and program for constructing host access tables for integration of telephony data with data processing systems
26015311576Adjunct processor embedded in a switching system
26025311575Telephone signal classification and phone message delivery method and system
26035311574Automatic customer call back for automatic call distribution systems
26045311569Line-based public safety answering point
26055309513Telephone system with ubiquitous agents
26065309505Automated voice system for improving agent efficiency and improving service to parties on hold
26075309504Automated identification of attendant positions in a telecommunication system
26085309028Call coverage arrangement in an ISDN switching system
26095305375Information service apparatus
26105305372Mobile unit with speed dialing feature for cellular telephone network
26115305313Electronic switching system for use in connection to an ISDN and method of setting communication disconnection reasons
26125303343Multi-medium store-and-forward exchange apparatus and method of controlling the apparatus
26135303301Telephone apparatus with call-back indication
26145303298Automated attendant call processor
26155303296Telephone system
26165301226Voice processing systems connected in a cluster
26175299260Telephone call handling system
26185299259Distributing calls over serving centers of a large customer
26195299256PBX telephone with message printer
26205297195Method and apparatus for automatic telephone scheduling system
26215295184Dynamically adjustable call pacing system
26225291552Distribution of calls among automatic call distributors of a single large customer
26235291551Home agent telecommunication technique
26245291550Dynamic network call distributor
26255289523Telecommunications relay service method and apparatus
26265289368Force management system user interface
26275287498Message transmitting system wherein recipient site is determined using information concerning the relationship between the sender and recipient sites
26285287199Facsimile message processing and routing system
26295283827Digital line card for interfacing a remotely located digital telephone to a central office system
26305283824Calling line identification
26315282243Recording of automatic number identification to identify lost customers
26325280523Telephone line message waiting and ring indicator
26335278898System for managing a hold queue
26345278897Smart internodal transfer for subscriber access in multinode voice messaging systems
26355278895Voice messaging method and apparatus for pay phone telephone systems
26365278894Use of incoming caller line identification
26375276733System utilizing portable device
26385276732Remote workstation use with database retrieval system
26395276731Method and apparatus for handling incoming telephone calls

1993

26405274738Modular digital voice processing system
26415274700Methods of automatically rerouting an incoming telephone call placed over a network
26425274696Protocol for transmitting messages in a network
26435271058Switchless automatic call distribution system used with a combination of networks
26445270699Fault tolerant signaling
26455268958Method for allocating incoming-call to extension telephone sets in private branch exchange and private branch exchange having automatic incoming-call allocating function
26465268957Automatic call-back "camp-on" service for communication systems
26475267305Transparent inband signaling
26485265157Answer supervision and service selection
26495265075Voice processing system with editable voice files
26505263082Text mail system using ISDN and ISDN communication terminal device for use therein
26515263080Telephone message storage system with out-of-band signalling
26525260990Multiple integrations unit for coupling different switching systems to a message storage system
26535260986Group notification service and system
26545259024Telephone answering service with integrated voice and textual message storage
26555259023Telephonic-interface statistical analysis system
26565255314Switch adjunct integration arrangement
26575255309Telephonic-interface statistical analysis system
26585255305Integrated voice processing system
26595255183Telephone-based personnel tracking system
26605253288Alternate destination call redirection for telecommunications systems
26615253285Automated interactive telephone communication system for TDD users
26625251252Telephone interface call processing system with call selectivity
26635251251Telecommunications network-based greeting card method and system
26645249223Call-load-control arrangement for an emergency-call-answering center
26655249221Telephone answering system with call transfer
26665249219Integration of voice store and forward facility
26675247570Telephone answering system and apparatus for direct caller selection of a party line extension
26685247569System and method for controlling outbound and inbound calls in a telephone communication system
26695247568Method for creating and composing audio text message
26705247497Security systems based on recording unique identifier for subsequent playback
26715247347PSTN architecture for video-on-demand services
26725245650Method for adding tenant function to a voice mail system
26735243643Voice processing system with configurable caller interfaces
26745243642Telephone call management device
26755241584Response time evaluation unit
26765239574Methods and apparatus for detecting voice information in telephone-type signals
26775239460Arrangement for motivating telemarketing agents
26785228073Call identification display system
26795226077Headset amplifier with automatic log on/log off detection
26805224153Voice-data telephonic interface control system
26815222125System for providing personalized telephone calling features
26825222124PBX system communications device
26835222123Registration and automatic call redirecting for cordless telephone systems
26845222120Long distance telephone switching system with enhanced subscriber services
26855222083Call progress monitoring
26865220596Method and apparatus for propagating a network profile
26875218631Telephonic-interface game control system
26885216517Communication terminal apparatus
26895214692Bypass for telephone switching system
26905214688Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls
26915212727Queuing trigger in call processing
26925210789Interactive telephone operator terminal
26935208850Multi-media information service center and multi-media communication system
26945208848Telecommunications call processing
26955206903Automatic call distribution based on matching required skills with agents skills
26965204861Key telephone system with enhanced connectivity
26975199062Telephone communications system including a digital telephone switch, a voice response unit and a stored program sequence for controlling both the switch and the voice response unit
26985195128Communication system, particularly a telephone communication system
26995195126Emergency alert and security apparatus and method
27005193110Integrated services platform for telephone communication system
27015189692Telephone operator simulator
27025187735Integrated voice-mail based voice and information processing system
27035185786Automatic call center overflow retrieval system
27045185782ACD arrangement for automatically returning a call at a time specified by the original caller
27055185781Automation of telephone operator assistance calls
27065185780Method for predicting agent requirements in a force management system
27075184345Enhanced ISDN 800 service
27085181239Call tagging user information in a telephonic environment
27095181237Automation of telephone operator assistance calls
27105181236Automatic call returning method for call distributor with message record capability
27115179627Digital dictation system
27125179589Call progress pacing
27135179585Integrated voice messaging/voice response system
27145177780Method of voice mail notification for cellular telephone systems

1992

27155175761Call transfers by voice messaging system (VMS) integrated to a private branch exchange
27165172406DTMF signal detection apparatus
27175172404System for coupling telephone answering device and voice mail apparatus together
27185168515Switchless automatic call distribution system
27195166974Interactive call processor to facilitate completion of queued calls
27205164983Telemarketing complex performance management system
27215164982Telecommunication display system
27225164981Voice response system with automated data transfer
27235163087Delivery of customer data base key using automatic number identification
27245163085Digital dictation system with voice mail capability
27255163083Automation of telephone operator assistance calls
27265163081Automated dual-party-relay telephone system
27275163080Voice messaging
27285163050Configurable parameter DTMF detector
27295157718Interface adapter permitting tops position to function as directory assistance unit
27305155763Look ahead method and apparatus for predictive dialing using a neural network
27315155761Automatic call back system and method of operation
27325155760Voice messaging system with voice activated prompt interrupt
27335153909Resource control and data handling for central office based automatic call distributors
27345153906Personal-servicing communication system
27355153905Priority voice message delivery system
27365151929Computer-controlled radio-paging and telephone communication using recorded voice messages
27375150399Public telephone interface and method of operating the same
27385146488Multi-media response control system
27395146487Method for creating and composing audio text message
27405146349Facsimile apparatus which can coordinate communication with more than one external apparatus
27415144653Telephone system capable of automatically distributing terminating calls and method of performing communication within the telephone system
27425144648Method and apparatus for processing pages
27435142527Voice message equipment for an automatic exchange
27445138710Apparatus and method for providing recoverability in mass storage data base systems without audit trail mechanisms
27455136648Message storage security system
27465136631Method and apparatus for programming a voice services system
27475134652Communication console station with priority queuing
27485134647Automatic voice/data messaging enhancements
27495134646Voice messaging method and apparatus for pay phone telephone systems
27505133004Digital computer platform for supporting telephone network applications
27515131024Method and apparatus for providing proactive call services following call completion
27525128990Method for exchanging a buzz signal between keyphone subsets
27535128984Telephone interface call processing system with call selectivity
27545128982Electronic apparatus for "Hands off" control of a voice mail system
27555128981Radio communication system and a portable wireless terminal
27565127003Digital/audio interactive communication network
27575126543Integrated hand microphone with barcode reader and dictation controls
27585125024Voice response unit
27595121421Interactive telephone communication system for hearing-impaired person
27605121126Beacon enhanced telecommunications system and method
27615119418Telephone system with several terminals on a single line
27625119416Automated telephone number identification for automatic intercept in telephone networks
27635119415Method of displaying called party information on calling party terminal and communication network using the method
27645117451Interface to and operation of a voice messaging system
27655113433Method and apparatus for altering the access format of telephone calls
27665113430Enhanced wide area audio response network
27675113429Telephone answering service with integrated voice and textual message storage
27685111197Apparatus for allocating subscriber identification numbers to plural service zones in a paging system
27695109405Automated call screening
27705109404Telephone call processor with select call routing
27715105197Mobile access to telecommunications network
27725101425Operations monitoring system
27735099511Exchange system for incoming calls from direct-in lines
27745099509Integration of voice store and forward facility
27755097528System for integrating telephony data with data processing systems
27765093858Method and apparatus for performing an automated collect call
27775086458Telephone answering system and apparatus for direct caller selection of a party line extension
27785083308Arrangement for determining switch port status at an adjunct processor

1991

27795077788System and method for processing telephone communication
27805073929Voice-data telephonic control system
27815073922Communication terminal apparatus
27825073890Remote agent operation for automatic call distributors
27835070526Signal analyzing system
27845070525Method for avoiding call blocking
27855070523Private automatic business exchange
27865067149Telephone line communications control system with dynamic call streaming
27875062133Multi-function telephone call management system
27885062103Telephone agent call management system
27895058152Anonymous interactive telephone system having direct connect feature
27905054055Telephone system and method for the intelligent use of individual calling line identification information
27915054054Voice applications generator
27925051924Method and apparatus for the generation of reports
27935048076Control apparatus for an automated telephone attendant
27945048075Telephonic-interface statistical analysis system
27955048074Electronic apparatus for "hands off" control of a voice mail system
27965046183Semi-automated operator assistance telecommunication calls
27975046088Converter for in-band routing and/or origination information
27985043983Time and charges information delivery for operator assistance telecommunication calls
27995040208Coordinated voice and data display having temporary storage of transaction data
28005036535Switchless automatic call distribution system
28015036533System for providing automatic voice messaging in a digital network environment
28025034975Voice announcement device for improving functionality of multi-line telephones
28035033088Method and apparatus for effectively receiving voice input to a voice recognition system
28045033077Voice message delivery to unattended station
28055031218Redundant message processing and storage
28065029200Voice message system using synthetic speech
28075029199Distributed control and storage for a large capacity messaging system
28085029196Automated call screening
28095027384Personalized automatic call routing
28105027358Switch-adjunct communications protocol
28115025468Computerized system for incoming calls
28125023868Automated call handling apparatus
28135022070Switch-adjunct interface
28145020095Interactive call distribution processor
28155017917Restriction of communication service accessibility among subscriber communities
28165014303Operator services using speech processing
28175014298Voice-data telephonic control system
28185012512Telephone operator and agent to database communication arrangement
28195008930Customer definable integrated voice/data call transfer technique
28205008926Message management system
28215008884Private automatic branch exchange system with line accessing number adding feature
28225008835Method and apparatus for storing and forwarding voice signals and generating replies
28235007078Automated order entry recording method and apparatus
28245003577Voice and data interface to a voice-mail service system
28255003575Method and apparatus for storing and forwarding voice signals with controlled access
28265003574Voice capture system
28275001710Customer programmable automated integrated voice/data technique for communication systems
28284996704Electronic messaging systems with additional message storage capability
28294989234Systems for capturing telephonic mass responses
28304989233Systems for capturing telephonic mass responses
28314988209Telephone agent management information system
28324987587Method and apparatus for providing 800 number service
28334985914Voice storage/retrieval system with memory address generator successively initialized with start-point addresses
28344985891ISDN system having subscriber line multiplexer with means for establishing different data links through D-channels on subscriber line and high rate transmission line
28354982420Recording system with response categorization

1990

28364980906Switch-adjunct interface
28374975945Universal telephone call relay system
28384975941Call processor for facilitating call completions
28394972462Multimedia mail system
28404972461Call message delivery system and method
28414972452Digital bypass for telephone system
28424969186Telephone message waiting system and apparatus
28434969182Method of telephone call wherein status data inhibits calls and indicates to the caller the reason the called subscriber is unavailable
28444969136Communications network and method with appointment information communication capabilities
28454967408Telephone exchange including service feature apparatus
28464964156Cellular telephone unit capable of automatic interaction with audio services
28474964155Programmable threshold alert
28484961217Personal-servicing communication system
28494959854Apparatus and method for automatically reconfiguring telephone network resources
28504956861Method and apparatus for addressee location
28514955054Integrated telecommunication system with improved digital voice response
28524955047Automated attendant with direct inward system access
28534953204Multilocation queuing for telephone calls
28544951310Automatic call distribution system
28554949373Host load balancing
28564943996Shared access to voice and information
28574943995Semi-automated customer information system
28584942602Coordinated transfer of voice and information through a network of digital switches
28594942601Method of making a call reservation and sending an interrupt tone in a private branch exchange (PBX)
28604941167Telephone system with customized central message center
28614939771Attendant-controlled call message delivery system and method
28624935958Busy/no-answer call completion equipment
28634935954Automated message retrieval system
28644933967Automatically-effected move of a subscriber between electronic message service systems in a network
28654933966Method and apparatus for performing an automated collect call
28664933964Pacing of telephone calls for call origination management systems
28674932050Proximity detection for telecommunications features
28684932042Spontaneous voice and data messaging
28694930153PBX voice mail interface
28704930152Call return telephone service
28714930150Telephonic interface control system
28724926462Interface to and operation of a voice messaging system
28734924491Arrangement for obtaining information about abandoned calls
28744922526Automated access facilities for use with key telephone systems
28754920558Method and apparatus for downloading speech files
28764918719Elimination of false requests for telephone operator assistance
28774918322Voice/data-formatted telephone information storage and retrieval system
28784916726Telephone answering service with integrated voice and textual message storage
28794914690Universal PBX interface
28804914687Voice information transmission system
28814910766Quasi reservation-based communication service process system
28824908852Method and apparatus for altering the access format of telephone calls
28834908850Voice services network with automated billing
28844907260Telephone line communications control system
28854901341Method and apparatus for caller-controlled receipt and delivery of voice messages
28864896345Call handling system
28874894861Terminal in communication network for notifying originating party's number
28884894857Method and apparatus for customer account servicing
28894893335Remote access telephone control system
28904893328Automated telephone operator overflow device
28914893325Integrated public safety answering point system
28924893301Automatic call distribution (ACD) switching system having distributed processing capability

1989

28934890317Automatic validation of telephone account numbers
28944887289Remote testing of a trunk leading to an automatic call distributor
28954885763Voice mail system with improved detection and cancellation
28964881261Method for predictive pacing of calls in a calling system
28974879743PBX and adjunct using multi-frequency tones for communication therebetween
28984878240Multi-service telephone switching system
28994878239Anonymous interactive telephone system with expanded outward calling features
29004878217Data outputting device
29014873718Feature telephone integration device
29024866758Phone management server for use with a personal computer LAN
29034866756Interactive computerized communications systems with voice input and output
29044864623Method of recognizing a control command in a system, and interactive system for carrying out the method
29054864600Telephone call processing system
29064858120System for regulating arrivals of customers to servers
29074856066Speech communication system and method
29084856050Telephone message retrieval system with improved message processor and retrieval console including auto-disabling playback switch
29094853952Method and apparatus for visual indication of stored voice signals
29104852149Automated call filter
29114850012Automated access facilities for use with key telephone systems
29124847890Anonymous interactive telephone system
29134847885System for measuring and automatically compensating for the distorsions of a connection between a telephone apparatus and a central voice processing unit
29144845739Telephonic-interface statistical analysis system
29154837804Telephone answering voiceprint discriminating and switching apparatus
29164837799Telephone line communications control system
29174837798Communication system having unified messaging
29184837797Electronic message unit and methods using same
29194829563Method for predictive dialing
29204829514Digital voice recording and reproduction and telephone network signalling using direct storage in RAM of PCM encoded data
29214827500Automatic speech recognition to select among call destinations
29224825460Line interface unit for caller-controlled receipt and delivery of voice messages
29234825130Dispatch board system
29244821314Message and ringing signaling device for a telephone installation
29254817130Call management system with protocol converter and port controller
29264813070Telephone intercept system
29274811384Method for level regulation of message information
29284811383Message exchange device for communication between a manager and particular persons
29294811381Direct inward dial integration apparatus
29304809321Busy/no-answer call completion equipment
29314807275Dispatch board system with displays for indicating the status of various messages
29324807274Telephone line quality testing system
29334805209Coordinated transfer of voice and information through a digital switch
29344805207Message taking and retrieval system
29354800583Overflow call handling system
29364799144Multi-function communication board for expanding the versatility of a computer
29374797911Customer account online servicing system
29384797910Automated operator assistance calls with voice processing

1988

29394794639Method and apparatus for automatically transmitting a message to a telephone terminal
29404792968Statistical analysis system for use with public communication facility
29414792967PBX DID and E and M tie trunk integration adapter and method
29424791663Telephone status recognition and bypass system
29434790004Implied principal busy status indicator for covered calls
29444790003Message service system network
29454788718Call data collection and modification of received call distribution
29464788715Announcing waiting times in queuing systems
29474788682Telephone system adapted to telemarketing
29484785473Interactive audio telecommunications message storage, forwarding and retrieval system
29494785408Method and apparatus for generating computer-controlled interactive voice services
29504783796PBX telephone call control system
29514776002Method for prompting at a digital telephone station
29524766604Method for receiving and delivering voice messages
29534763353Terminal based adjunct call manager for a communication system
29544761807Electronic audio communications system with voice authentication features
29554759056Personal-servicing communication system
29564757529Call distribution arrangement
29574757525Electronic audio communications system with voice command features
29584747126Voice mail system on magnetic tape
29594747124PBX telephone call control system
29604739509Automated message chronicling system
29614737983Automatic call distributor telephone service
29624737950Multifunction bus to user device interface circuit
29634734930Voice recording apparatus
29644731824Chime pulser for phone call backup interpreter
29654726060Line circuit for driving a ringer and a service indicating lamp in a telephone set
29664719647Telephone message retrieval system with improved processor and retrieval console

1987

29674701950Telephone answering system with line detector
29684697282Telephone operator voice storage and retrieval system
29694696028PBX Intercept and caller interactive attendant bypass system
29704694483Computerized system for routing incoming telephone calls to a plurality of agent positions
29714692817Programmed conversation recording system
29724682354Automatic call coverage for unattended PBX stations
29734674116Telephone line concentrator without switching matrix
29744663777Apparatus for controlling digital voice recording and playback over telephone lines and adapted for use with standard host computers
29754656624Operator communication arrangements for operator assistance systems
29764656623Agent communication arrangements for telecommunication systems
29774653089Personal telephone adapter
29784652700Electronic audio communications system with versatile user accessibility
29794648109Light emitting diode message waiting lamp circuit
29804646346Integrated message service system
29814640992Speech response interface circuit
29824640991Electronic audio communications systems network
29834634811Call screening system

1986

29844629831Series connected interceptor
29854626627Telephone line selector for use with a PBX
29864625081Automated telephone voice service system
29874623761Telephone operator voice storage and retrieval system
29884620066Method and apparatus for sharing operators among assistance systems
29894614842Secretarial telephone station with distributed processing for use with a secretarial answering system
29904612416Integrated message service system
29914603236Secretarial answering system with distributed processing
29924602129Electronic audio communications system with versatile message delivery
29934600814Automated system for establishing telephone voice connections
29944600809Telephone systems
29954599493Multi-line telephone control system
29964585906Electronic audio communication system with user controlled message address
29974582959Message waiting alerting method
29984582957Call interceptor
29994581486Electronic audio communications system with user accessible message groups
30004580016Method and apparatus for checking the integrity of a communications channel in a voice store and forward system
30014580012Electronic audio communications system with automatic user access features
30024574165Secretarial answering system
30034573140Method of and apparatus for voice communication storage and forwarding with simultaneous access to multiple users
30044567324Secretarial telephone station for use with a secretarial answering system

1985

30054559416Telephone line activity monitor
30064549047Digitized voice message storage system
30074539436Programmed conversation recording system
30084533792Circuit for switching between ring signal and message waiting signal without bell tap
30094529841Intercept information display for a private automatic branch exchange telephone system
30104527013Telephone answering system
30114527011Call concentrator with automatic line supervisor
30124523055Voice/text storage and retrieval system
30134521647Tone detection system and method
30144510351ACD Management information system
30154506115Message alert system
30164503290Automatic line supervisor for use with a call concentrator
30174499337Coupler for microtelephone set

1984

30184484031Interface circuit for a telephone system
30194477807Radio pager with display device
30204476349Call message service
30214468528Methods and apparatus for providing enhanced announcements in a telephone system
30224451705Call completion circuit and method
30234451704Switching system auxiliary line transfer circuit
30244449017ACD Combined handset and headset arrangement
30254446337Method and apparatus for revertive automatic intercept message delivery in a telephone system
30264446336Method for recording and updating stored messages in an announcement system
30274438506Message waiting light control system
30284438296Multimessage automatic telephone polling methods and apparatus
30294436963Implied principal addressing in a call coverage arrangement
30304431872Telecommunication receivers

1983

30314408100Position load distribution and management system for key telephone systems
30324400587Overflow and diversion to a foreign switch
30334389546Digital announcement system including remote loading and interrogation
30344375582Telephone answering system and method
30354371752Electronic audio communication system

1982

30364355207Telephone answering system
30374338494Telephone call inventorying and sequencing system and method
30384328396Total service telephone answering system
30394327251Automatic telephone directory message system
30404311875Interface system isolating a subscriber subset from a telephone switching system
30414310726Method of identifying a calling station at a call terminating facility

1981

30424307454Arrangement preventing multiple connections to peripheral circuits
30434302632Digitally-controlled telephone answering switching system
30444289934Integrated automatic call distribution facility and PBX system
30454280021Message waiting system
30464277649Method and apparatus for screening telephone calls
30474272810Arrangement for deleting trailing message portions
30484256928Telephone call diverting and answering system
30494247910Arrangement for deleting leading message portions

1980

30504229624Switching network control arrangement
30514221933Data storage and retrieval structure for a message storage system
30524210783Digitally controlled telephone answering switching system
30534200772Computer controlled telephone answering system
30544197430Operator service position system

1979

30554152547Selective monitor for an automatic telephone answering system
30564150255Conversational telephone call distributor
30574145578Position access preference method
30584140882Methods and apparatus for special status indication in telephone systems

1978

30594115228Method of making secondary-electron emitters
30604086441Message-waiting and do-not-disturb communications system
30614081614Supervised single link telephone system
30624078158Call distributing automatic telephone installation
30634075426Parallel silent communicator
30644072827Telephone patching apparatus
30654072825Hotel/motel automatic control system
30664071698Telephone system for audio demonstration and marketing of goods or services
30674066847Automatic call answering and sequencing system

1977

30684059732Centralized telephone answering apparatus with remote accessing
30694054756Method and apparatus for automating special service call handling
30704052569Emergency call answering system
30714049916Ring detector circuit for centrally located answering and recording equipment
30724049915Remote access for centrally located answering and recording equipment
30734048452Automatic call distribution system
30744038216Material and method of making secondary-electron emitters
30754028499Universal/assigned night answering system for EPABX

1976

30763989899Telephone scheduling system
30773987252Computer controlled telephone answering system
30783975597Call queue release control circuit
30793974338Apparatus for automatic message reprogramming of a message announcement system
30803969589Telephone switching system having attendant queuing facilities
30813965304Intercept arrangement for key telephone systems
30823951248Telephone line visual status indication circuit
30833943290Semi-automatic telephone-answering system
30843934098Telephone message transfer circuit
© 2017, ПАТ-Инфо, В.И. Карнышев
Дата формирования списка: 03.04.2017